This was a huge nope for me. I had high hopes based on other reviews but my experience was very disappointing. I took my friend here to treat her to a mani/pedi right before our Christmas events. I made an appointment for the two of us but we still had to wait for about 20 minutes before we were seated at the pedicure chairs. My friend was asked what kind of mani/pedis we wanted and she told the lady that I would choose because I was paying but they never brought me a menu, they just proceeded with a standard main/pedi for both of us.
Overall, we were treated like just another set of hands and feet that needed to be cleaned and polished and moved out of the chairs to make room for someone else. I timed my services: my pedicure took 12 minutes, manicure took about the same because of the cure time for the shellac. Are you kidding me?!? This is not acceptable. My nail tech didn't even look at me for 75% of my pedicure. Her head and torso were turned towards the back of the shop, either watching TV or trying to see what the other girls in the back room were doing. She rushed through the steps of the pedicure and my polish did not turn out nicely at all. When she was removing my old polish, she was so rough about it, it actually really hurt. She was using a file to help remove it even though it was just regular polish. It was totally unnecessary, painful, and damaging to my skin and nails.
When she got to mani, I told her that I had not been given a chance to pick out a shellac color. She brought two huge baskets of colors over to me and rushed me through the selection process. While I was going through them, she kept pulling out color trays I'd already looked at and putting them into the pile of ones I hadn't looked at, presumably trying to make recommendations even though I'd told her I wasn't sure what I wanted and she wasn't actually showing me any suggestions. I felt panicked to make a decision so I quickly settled on a glittery red because it seemed appropriate for the holiday. I could have used the (short) time during the pedicure to pick something out and not felt so rushed to make a choice.
I should add that our manicures were nothing more than a cuticle clean up and application of polish. Not worth the money AT ALL, especially when paired with how bad my polish turned out.
The shellac polish does not look good. When she put the base coat on my nails, she put it on so thick that it puddled around the sides of my nails, touching my skin, and it burned really badly when I put my nails under the UV light. I mentioned this to her and she told me that's supposed to happen. I've had shellac before and no, it's not. The polish is super uneven and there are huge bulges and spots where the glitter is uneven. It wasn't until the very end of my services where she actually talked to me and was very nice and pleasant, but that didn't make up for the poor service I experienced the whole time. My friends nails turned out much nicer but her overall experience wasn't much better.
I wasn't expecting a 5-star spa experience but for over $100 (before tip) for the two of us, I expected a much more thorough experience, a little more time and attention, and certainly a better look for my nails. I've tried wearing the polish on my fingers for several days now and it's been pretty uncomfortable to the point where I'm going to have to go somewhere else and pay to have this shellac removed and new color re-applied. Would not recommend this establishment and I will not be going back. read more