I don't agree with their 4.8 rating...how is it not 5.0?! We have used them to purchase a car as…read morewell as their auto detailing service. Both were professional and also saved us money. We were unable to find the car we wanted on our own, we came to Rich and he was able to secure what we were looking for and considerably less than what we were looking to pay. I was using a different company for detailing (mostly because I didn't know they provided this service), but once again, they are considerably less expensive than anywhere else. And, they offer wheel repair, head light cover cleaning, steering wheel repair, hood black out decal, paint protection film and I am sure more that I am unaware of. Overall, as you can tell, I am a big fan of this business.

Rich and Trish really are nice people!…read more They took care of my little family and made sure the car I bought was running smoothly! Very pleasant experience and I felt confident when speaking to them regarding the price, Rich didn't make me feel like I was at a regular dealer where all they want is a sale. The car I found was in excellent condition inside and the outside was really good too.

If I could give Empire Nissan and Service Advisor **Steven Trevino** 10 stars, I would! After a…read moretotal nightmare at our local dealership in Victorville, CA, that left us carless for days, scammed with fake diagnostics, and charged over $1,000 for unauthorized work, we brought our 2025 Nissan Kicks down the hill to Empire Nissan for a second opinion. From the second we arrived, Steven Trevino was an absolute lifesaver. He was honest, deeply sincere, and highly communicative. Unlike our previous experience where everything was just shady "word-of-mouth," Steven and his team actually took the time to fully inspect our car and wrote down *every single detail* perfectly. They completely exposed the fraudulent diagnosis we were given elsewhere. Steven's technicians proved our steering rack was perfectly fine and instead found the real culprits: separated lower control arm bushings and a steering angle sensor error. Steven handled everything professionally, getting those factory defects completely repaired under our warranty for $0.00! (The other dealership Valley Hi Nissan, Victorville, CA) had forced us to drive on a failing suspension, our front tires were completely ruined, but Steven got us sorted out with brand new tires and a precision alignment. I just picked up the car, and it drives as good as new. I would love to come here again. Save yourself your time at Valley Hi Nissan Victorville, and go somewhere where they actually value you and your money, and where they actually take good care of you. I promise you, this is where I'll be going from now on! It really sucks having a Nissan dealership right in the High Desert where I live and not even being able to go there because they're not trustworthy. Steven Trevino completely restored our faith and protected our family's safety. Make the drive down the hill to Empire, they do excellent work and treat you with real honesty!

Do not come here! We went here and they tried to rip us off by quoting a price over 5 times higher…read morethan another local mechanic that I called asking about the exact same simple job. When I caught on to their price gouging and tried walking away, the service advisor threw a total tantrum. Completely unprofessional and dishonest business. Save your money and go somewhere else!

This is the best dealership I been to. I went to a couple other locations looking for a new vehicle…read moreand they looked down on me as if I couldn't afford them. Shout out to Frank for being patient with me and my partner and helping us getting a deal on a new Camry!!! They were straight up with no nonsense, gave me a price up front, got the exact model, color, trim I wanted!! Again thank you Frank and the rest of the Toyota team!

I recently went to Ontario Toyota & purchased a vehicle. Javier helped me with my whole experience…read morewith trading in my car & getting into a new vehicle everything went good Javier was very helpful & understanding, great service I'm very grateful that he could help me. Thanks again

I am writing this review to show my appreciation and gratitude to the Assistant Manager Steven. He…read morewas a really cool and straightforward guy which I truly appreciate. We unfortunately were unable to secure a deal, but I can tell this man is a genuine person and really tried his best to secure/work on a deal for me on a vehicle that I really would have loved to drive off with. I would encourage anyone who is looking for a New vehicle to stop by and pay Steven a visit. 10/10 Person.

Dishonest, unprofessional and lack a productive CRM sales system…read more On September 18, 2025, I reached to the Dealership regarding a used vehicle. 2024 Toyota Corolla Cross VIN 7MUFBABG6RV048185 After receiving the Carfax and additional online documents, I discovered a discrepancy as the vehicle was originally sold as a SE Trim and now listed as a S on the Jeep Dealership website. I asked Guadelupe Salcedo to check which trim it actually was and the immediate response was S trim. I thanked them and told them I was looking for the additional safety features of the SE trim and the Carfax documents incorrectly stated it was a SE trim. Within 2 minutes Guadalupe Salcedo immediately responded it was indeed the SE trim that I was searching for. As I live over an hour away, I decided to end communication with a Car dealership that 1) Incorrectly lists vehicles on their website 2) Sales associates are in a rush to sell without fact checking ( I would have appreciated if they would have actually gone out to the lot and confirm the trim level ) 3) Obviously, I can no longer trust the sales associate and dropped any purchase illusions Less than two weeks later I receive a phone call from Guadalupe's co-worker asking if I was interested in the same vehicle but with sales price increase of over 1k. Thats right once the dealership saw their error they raised their price which is their own prerogative but attempted to sell the vehicle to the same customer that pointed out their original error. I was going to leave it alone but Guadalupe called me again yesterday.

Customer Service is always phenomenal at Ontario Infiniti!…read moreService on my car always include a complete diagnostic update on items that need servicing or replace. Ontario Infiniti technicians/advisors are professional, knowledgeable & friendly. My FX35 Infiniti 2006 has been serviced at Ontario Infiniti for 20 years. Job well done Ontario Infiniti!

I purchased a brand new 2007 QX 65 S, from my favorite Car Dealership "Infiniti of Ontario" and I…read morelove it. My service person was Maurice, he is professional and knowledgeable about Infiniti cars. Maurice worked miracles to make sure that I received the best deal possible. I did not expect a deal this good, I was satisfied beyond measure with my New Car. Yes, I am a return customer and honestly I cannot envision myself going anywhere else except "Infiniti of Ontario". Also I would like to give a huge Shout-Out to Genevieve, she's the awesome finance person who made everything come to reality. It' was my B D and I can't believe that I drove off in my brand New Car happier than I've been since my last new car purchase. I love my new Infiniti. I feel safe and secure when I'm driving it. I love all the safety features that my beautiful Car provides and it's so stylish and elegant. Believe me I can go on and on about the magnificents of this car. Mainly I just want to thank Maurice for maintaining my confidence and respect, I could not be more pleased, and I encouraged everyone to check them out before buying a car from anywhere else, believe me "Infiniti of Ontario" will have your back by saving you time and money. And the best part is that my Car came with unlimited mileage including free oil change for three years. Please consider this a heartfelt accommodation for "Infiniti of Ontario," This is a Superb Car Dealership that will make it happen!! My Name is Ms Janice Wms in Pomona. Thank You!!:- )

The service was a good experience. On time as scheduled. The time qouted to wait for the vehicle…read morewas as noted. The waiting area is comfortable and clean. Has enough area to work on emails or just relax.

This dealership is great. Have bought many trucks there and only go there for service on my trucks…read more Avo one of the service writers is why we go back. He makes sure our trucks are taking care of and in a timely manner. Won't go anywhere else as long as Avo is there.

I had an outstanding experience at Mercedes-Benz of Ontario! From the moment I walked in, Kyle, my…read moresales representative, made the entire process enjoyable, professional, and completely pressure-free. He was incredibly knowledgeable, patient, and genuinely listened to what I was looking for. He went above and beyond to help me find the perfect GLC and made me feel valued every step of the way. A huge thank you as well to Joseph in Finance. He took the time to explain every detail clearly, answered all of my questions, and made the financing process smooth, transparent, and stress-free. I never felt rushed or pressured, which I truly appreciated. Together, Kyle and Joseph delivered exceptional customer service and made what is usually a stressful experience exciting and memorable. If you're looking for a Mercedes, I highly recommend asking for Kyle in Sales and Joseph in Finance. They truly represent what outstanding customer service should look like. Thank you both for helping me drive home in my beautiful new Mercedes!

Oscar, Michael, and Joseph really went above and beyond with taking care of us. The entire staff…read morewas friendly and accommodating, and the facility was clean as well. Easiest car dealer experience I've had in years. Will definitely be back!

Nice people at the service department! Been comparing their…read moreprices to other dealerships and Claremont has been the best so far, especially with their high quality of service. Adriana is the best.

I don't usually write reviews, but after the miracle this dealership pulled for me, I HAD to share…read moremy experience! I originally went in looking for a 2022 Tesla, and I walked out with a BRAND NEW 2026 Mazda3! A huge thank you to Geo and Riza for going above and beyond to help me. Not only did they help me get my first brand-new car, but they also worked with me to get the best payment deal possible. I truly couldn't have asked for a better experience! THANK YOU, MAZDA OF CLAREMONT, for helping make one of my biggest dreams come true! I'm officially a first-time brand-new car owner!!!

This was my second visit to Crown Lexus of Ontario, and unfortunately, the experience felt more…read moreimpersonal than what I'm accustomed to from Lexus of Frederick in Colorado, where the service and customer care were exceptional. When I arrived, I was asked whether I had a particular service advisor I wanted to work with. I said no, so someone came over and assisted me. I was only there for an oil change, but the process took a little longer than I expected. I arrived around 10:00 a.m. and left at approximately 11:30 a.m. (They didn't appear to be very busy for a Friday morning). I chose not to use a loaner vehicle and waited in the service area instead. During that time, no one checked in with me to provide an update, let me know when the service was nearly complete, or tell me that my vehicle was being washed. At the Lexus dealerships I previously visited in Colorado, the staff consistently kept me informed throughout the process. Even when I waited on-site, they would check in, explain what stage the service was in, and ask whether I had any questions. That level of communication and personal attention was missing here. Perhaps the dealership was short-staffed, busy, or simply operating differently, but the experience felt more like business as usual--quick and transactional, without much genuine connection. Nothing went wrong, but nothing particularly impressed me or stood out either. I expected a little more from a Lexus dealership based on my previous experiences.

If you wish to have your personal property stolen while servicing your vehicle at Crown Lexus of…read moreOntario, then I highly recommend this place. It is interesting how responsive receptionists, service advisors, and the service supervisor was when it pertained to receiving payment from me for services conducted at their dealership, but not for my urgent concerns regarding my personal belongings. The lack of human decency and their lack of ability to do the right thing is a shame. I suppose I will now be taking my business elsewhere and will make a note of it within the car community. Thank you to the service supervisor (I will keep your name anonymous for now) for being responsive only when it benefited you. I spoke to multiple people in the service department, receptionists, and I left multiple messages and voicemails, but no response, no checking for me, no getting back to me. I highly doubt the rude receptionist and service advisors even bothered to check for me, and my personal service advisor who happened to be the supervisor also failed to respond to me. Due to the lack of response or consideration to return my personal belongings, I am here now writing a review for other customers to be warned. I will continue to inform throughout different platforms. No customer deserves to be treated in such a disrespectful manner. Failing to complete your service procedures and failing to assist customers with their concerns regarding stolen personal property is a disappointment. Thank you again for only responding when it pertained to taking advantage of your customers. I am dearly disappointed, but still hope Crown Lexus staff have a change of heart and decide to do the right thing and return my personal belongings. Use the lost and found as an excuse... I can't help but wonder.... If they've stolen the personal property of one person, what makes you think it was their first time? The lack of response from Crown Lexus only supports this. In the meantime, if someone chooses to reach out to me, I can provide pictures of what was stolen and what exactly was inside of it. I can provide details of the individuals who drove the vehicle. Also, I can provide details of all the people I spoke to and reached out too, as well as provide information your service staff was caught lying about. Please feel free to search my name in your database to reach out or I can drop by in person for a price of a windshield replacement. If you happen to stumble across my personal property, please feel free to priority mail it with all the items inside to the address provided in your database (it is not my address, but I promise it will reach me). Thank you. Joella

After spending three days viewing vehicles, test driving, calling, working numbers, and coming up…read moreshort, it turned out the best deal was right in our own backyard at Citrus Motors. We were on the hunt for an EV9 that matched our preferences, and came up against dealers unwilling to drop their dealer add-ons, unwilling to be transparent with numbers, and overall giving us bad vibes. Enter Citrus Motors Kia. A phone call from Walter and the manager and we were able to come to agreement on a brand new EV9 GT Line. We got there as they were closing up shop but the team stayed until we were ready to roll. Side note, this happens to be the second Kia we have purchased from this particular dealer. Last time, they were located elsewhere. The new facility on Guasti is clean and even the restrooms smell good. Cool decor, free water and coffee, a couple of vending machines, and comfortable seating are nice amenities while you wait. Also, this is the only dealer that has offered a clean and tech-savvy signing experience in my 25 years of car-buying (all electronic). And all the guys who helped us out were super cool. Shout out to Michael V. for being efficient, thorough, and professional. We forgive him for being a Niners fan. Walter was awesome, as well. The EV9 is a super cool vehicle and we're pleased to be an all EV household now. Two thumbs up, highly recommend

Don't buy a Ford from here! I'll never buy a Ford again. I spent a lot of money on a truck only for…read morethe rear differential to completely fall apart at 17,000 miles. Citrus Ford refused to help me. Communication is terrible, as others have noted. They use middle men to make it difficult to get help. No one was rude to me, I'll give them that. But no one was willing to step in and make it right; everyone passively shrugged and said "yea that sucks" as if it happens to new Fords all the time. I guess maybe it does! I spoke with the service manager, a sales rep, one tech and all three assured me that it's absurd to expect a customer to cover a nearly $8000 power-train repair on a truck this new. I applied for Ford's "Goodwill Assistance" program but was told I do not qualify and that they couldn't tell me why. I was offered a $1,500 discount (the price they charged me to diagnose) IF I completed the nearly $8000 worth of work, but I declined to give them any more of my money. I walked away; they got $1000 and I got a truck that doesn't work. If you're a loyal, paying customer, this is what it gets you here: a defective vehicle, a runaround, and a massive bill with zero accountability. Do yourself a favor and take your business to a dealership that actually stands behind what they sell. I won't be back, and I'd strongly encourage you to spend your money somewhere else.