If I could give Empire Nissan and Service Advisor **Steven Trevino** 10 stars, I would! After a total nightmare at our local dealership in Victorville, CA, that left us carless for days, scammed with fake diagnostics, and charged over $1,000 for unauthorized work, we brought our 2025 Nissan Kicks down the hill to Empire Nissan for a second opinion. From the second we arrived, Steven Trevino was an absolute lifesaver. He was honest, deeply sincere, and highly communicative. Unlike our previous experience where everything was just shady "word-of-mouth," Steven and his team actually took the time to fully inspect our car and wrote down *every single detail* perfectly. They completely exposed the fraudulent diagnosis we were given elsewhere. Steven's technicians proved our steering rack was perfectly fine and instead found the real culprits: separated lower control arm bushings and a steering angle sensor error. Steven handled everything professionally, getting those factory defects completely repaired under our warranty for $0.00! (The other dealership Valley Hi Nissan, Victorville, CA) had forced us to drive on a failing suspension, our front tires were completely ruined, but Steven got us sorted out with brand new tires and a precision alignment. I just picked up the car, and it drives as good as new. I would love to come here again. Save yourself your time at Valley Hi Nissan Victorville, and go somewhere where they actually value you and your money, and where they actually take good care of you. I promise you, this is where I'll be going from now on! It really sucks having a Nissan dealership right in the High Desert where I live and not even being able to go there because they're not trustworthy. Steven Trevino completely restored our faith and protected our family's safety. Make the drive down the hill to Empire, they do excellent work and treat you with real honesty! read more

Do not come here! We went here and they tried to rip us off by quoting a price over 5 times higher than another local mechanic that I called asking about the exact same simple job. When I caught on to their price gouging and tried walking away, the service advisor threw a total tantrum. Completely unprofessional and dishonest business. Save your money and go somewhere else! read more

Stop and go somewhere else, these guys trap you with their diagnostic fee of $210 so you dont go somewhere else. they offer $1079 just to replace a measly sensor. other shops could do this exact same job for $190 - even lower than the hostage fee,, i mean diagnostic fee. what a scam this place is! read more

I stopped by with a question about my car, and Mike was very friendly and helpful. He took the time to answer my questions and made me feel confident about bringing my car here for service. Great customer service. I'll definitely be back. Thanks, Mike. read more

WORST SERVICE DEPARTMENT EVER!!!! Itook my Nissan in for the 100,000 Miles Recommended Service, before getting anything done, I requested a Diagnostic. mind you I purchased the vehicle in 2021 with 17 miles. I reached the 100,000 mile mark with ZERO ISSUES or concerns with my vehicle UNTIL I brought it to Empire Nissan!! Over the years, I kept up with all maintenance and no issues ever! I received the Diagnostic and to my surprise was given 2 pages of (so-called) problems that need to be fixed in addition to the 100,000 Miles Recommended Service? I never had 1 issue with my vehicle and when I took the vehicle in for (SOME) of the recommended services, spark plugs, changing oil etc. simple services; Carlos in the service department complimented my vehicle several times and even inquired as to where I take it for service?! I told him I never had an issue as far as services only tire rotation and regular oil changes. There is so much to this review that there is too much to write! Long story short some mechanic named Cruz ruined my car THEN tried to say I brought it in that way!!! I brought my vehicle back only to be met with hostility from the Manager, Mike who said there is no way of telling who caused the issues with my vehicle!!! it's been over a month and Empire Nissan has avoided everything!! In my opinion they get your perfectly running vehicle, take it back, CLAIM all kinds of mechanical issues and charge you for the mistakes THEY CAUSED!!! In my opinion Empire Nissan is running a scam by defending Cruz (the mechanic) who they KNOW is causing problems with your vehicles then claiming it was brought to them like that!!! AVOID THIS LOCATION IF YOU VALUE YOUR VEHICLES!!!! MANAGEMENT WILL NOT HELP, THEY KNOW WHAT THEY'RE DOING!!! My vehicle is still not running correctly and I'm looking in purchasing a new vehicle!! THANKS FOR NOTHING EMPIRE NISSAN, YOU AND THE STAFF IN THE SERVICE DEPARTMENT ARE HORRIBLE!! read more

Very good quality work and advice. Very much overpriced. They gave me an estimate of 1500 for minor fixes an repairs. Some of the repairs I felt should be done right away. My son said he had an auto repair person that was very good. He took the car there and got the work done for 450.00 I checked and it was. Legit. Since the Pandemic There are businesses that raised their prices because they had to in order to survive and those who raised them because they knew they could get away with it read more

I got an oil change here at Empire. The wait was minimal, staff were friendly and facilities clean. Good job Empire!

Couldn't have asked for better service. Ryan really made it so simple, he did everything - even found out what was covered on MaxCare for me! Kept me updated and was very kind throughout the process. Really really appreciate it so much, thank you times a million! read more

I've been waiting for Carlos. I did come a little earlier than my appointment time (5pm) but it's after that time now and I would have been waiting outside in the heat for Carlos since he is the only advisor today. I decided to come inside the lounge because waiting in 98 degree weather for more than ten minutes is unacceptable to me. I went back outside and I was finally seen at 5:13pm. At first I had two stars on this review but things started looking better after Manny helped me. I was trying to use Sunbit for my service payment. My phone died and another sales consultant took me over by Manny to charge my phone so that I could unfreeze my credit. I tried Experian at first that didn't work, then Equifax and still nothing. Carlos gave me the number to Sunbit. So I called and asked which credit bureau they used. It was Transunion. I used the computer and unfroze that one. I went back to Carlos and it worked. So I didn't have to pay the full amount of my service today. Manny was great. He charged my phone and escorted me back and forth to Carlos. I also heard his coworker ask him if he was going home. So he stayed over to make sure that I was ok. Manny is a good guy. He didn't have to do any of this for me, especially when I wasn't there to purchase a car. If you're in the area and are looking to purchase a car, ask for Manny M Cabrera. read more

Empire Nissan - Auto Repair Near Me - Ontario, California

This 1 star review is specifically for the service department. Crazy you buy a car from their dealer and the service department treats the customer like dog poop. Any leadership has any questions about this honest review can contact me directly. You should know who I am, I bought the SUV from you. *Updated my 1 star review to a 3. Shoutout to Irma at empire Nissan. Yall could thank her for saving yall from a 1 star review read more

Vicky was VERY VERY HELPFUL! My father had purchased parts for my vehicle and he was told they would give him a call once they have the part. Two weeks passed no one had called me so I kept calling and once a guy answered he was very rude trying to hurry up and not have any patience and transferred me over to the parts department were Vicky was a tremendous help. Thank you Vicky VERY VERY MUCH!!! And Michael who is her manager give her a raise! read more

Sorry, this dealership and its bankers did not act in our best interest. Only theirs. They only agreed to an 18 month lease instead of the 36 mo (which is what I asked). They only agreed to 10,000 miles per year instead of 12,000 (which is what I asked). And they refused to approve to have the car under my name (the owner / payer / driver) on the title and only allowed my cosigner's name. Leaving me with no buying power in the end and having to return the car after only 18 months :( I will not purchase another Nissan again and def NOT from EMPIRE. read more

Took my Sentra for service, air bag issues. Mark Avila was great! He let me know what was wrong and I got the work done at a very reasonable price. He even gave me a complimentary oil change on my next visit. We went over things that need to be done in the future. I am very happy with the great customer service. Thank you Mark and Empire Nissan! read more

I deeply regret not trusting my instincts and continuing to go to Redlands for my regular oil changes on this vehicle. I went for a simple oil change, and left with a list of "issues," that were listed, that were in fact not present. The one that stood out the most was the all popular, "oil leak." Mind you, the car has no leak. Now, to fill in the blanks. Immediately after them telling me my car was ready, I went to pay. I noticed what they put on the print out and begin to question it. I addressed my concerns with the service advisor who didn't seem to really care. So, when I left, I called back and spoke to a Mike, who said he was the Manager. I explained to him my concerns, and, in a nutshell, all he could say was, "I'm sorry, you don't like the service you received." During the conversation, I told him how I was hesitant to go there because I watched a lot of the 'beware of mechanics shows' and what to look out for, and how the presence of an oil leak is the most popular think that they find that mechanics do. His response was, "Yeah, I know." That's it. I know time did he disagree with that statement. Ultimately, we ended the conversation. Not being satisfied with the reponse, I called back and spoke to the man that I noticed had his number here on Yelp, responding to as many reviews as possible. (I'm typing and don't feel the need to stop to retrieve it). A bit into the conversation, based on what I was telling him, he asked me if I was accusing his tech of purposely doing things to my vehicle to cause me to have to spend more money. I responded, "Absolutely." read more

Working with Empire Nissan and particularly Dave Ky has been the easiest auto purchase we have made. After searching for the vehicle that we wanted and attempting to deal with several other dealers, we are so happy that we messaged Empire Nissan and Dave Ky returned our call. Dave was honest, professional and provided us with the exact deal that he promised us. After being lied to by Valley Hi Nissan, Dave Ky was amazing with setting up the deal to our liking and having everything in order for our arrival. Our time in the dealership was minimal and we were down the road in our new Nissan Armada approximately 1 hour after we arrived! We highly recommend Empire Nissan and Dave KY for anyone in the market for a new Nissan. read more

Empire Nissan - Nissan Armada - Auto Repair Near Me - Ontario, California

I had a *very bad* experience with this dealer's service department. Paid for control arms and tie rods in June. In December, when getting tires replaced another dealer saw wear and tear on the repaired parts. Brought my vehicle back in January to Empire and was coerced into paying another $500+ for part replacement. Asked for my non-core parts back. They weren't willing to give them. Harassed by the GM and service staff when I tried to negotiated a resolution. GM tried to say I was "overthinking" or had a "personality changed" and was very unprofessional. Also believe I was doxxed by their staff (look up the penal code if you don't know) who were somehow alluding to personal info about my life outside of the transaction. Just recently learned of the state Bureau of Automotive Repair (BAR) and the right to file a complaint with this organization and the one I have underway with Nissan corporate. I am also trying to reach out to corporate owners Oremor Automotive Group and its owner Richard Romero which is a run around. 44,000 miles later, I am seeing additional issues with replaced parts. Regret choosing this dealer for my business! Corporate business info in state filing point to a front company handling complaints named Parasec in Sacarmento. Watch out! read more

Empire Nissan - Auto Repair Near Me - Ontario, California

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After 20 years as a loyal customer--and having referred many others--I'm extremely disappointed with how I was treated by the general manager during my most recent service visit. The experience was frustrating and unprofessional, and it has cost them my business. Unfortunately, I can no longer recommend this dealership to others. Their service quality has decreased tremendously. read more

Excellent customer service from service adviser Mark. He answered all my questions and treated me like I was a friend. I was greeted immediately, offered water, offered shuttle home if needed , and most of all I liked the on line access to progress being done in real time. Huge thanks to all. read more

Service : Two of my tires had nails in them after getting oil change from this place. Not to mention I drove palm springs to la that morning no problem, la to ontario no problem. Right after the service, 10 mins into freeway I get warning light for my tires. Sales : The salesman who sold me a car asked me to fill out a survey or bring it to them so he can do the survey himself for compensation (gift card or fill gas). As soon as I got the survey in my email, I drive 40 mins to show him the survey and he did it himself. He gave me my phone back, thanked me, and nothing. No gift card, no gas fill. What a liar lol read more

When reading other people's reviews, I tend to have a different experience with Empire NISSAN. Everything has been positive from when I bought my car to every time I bring it in for service. I was introduced to Gary Worley when I bought my car. He is the service supervisor and is usually there when I bring my car in for service in the mornings if I ever have a question or concerns, I bring it to him and he makes it right. Today I brought my car in for just a simple oil service and was out of there pretty quickly even though busy with people getting their cars serviced for Fourth of July. His team is the reason why I returned back to this location for all of my family's car services. I would just suggest if you have any concerns before giving up, to let this team work to make it better. read more

My husband and I purchased, in full, a used 2023 Nissan Frontier and the battery, that has a warranty, has died 3 times in 2 months. We called USAA roadside service three times to jump the battery. The service department at Empire Nissan says they can't find nothing wrong with the existing battery and refusing to replace the battery that is under warranty. After paying thousands of dollars for the truck, they are too cheap to replace a battery? Please make it make since! My husband is asking to speak to a manager for a replacement battery. This is crazy!! read more

Haven't decided to buy a car here yet; though I commend them for having no games like dealer add on bull$hit. Not one. I applaud Empire Nissan for being an outlier in the auto industry!!! read more

Joe Sartor was amazing! He kept me up to speed during the whole order process, John Fakhoury " the GM", Izzy Otero. " The service Director", and Walter Serrano "in parts ", were also extremely helpful in getting the dealer install parts set up for installation Thanks again to the outstanding team at Empire Nissan! read more

Great customer service!! Thank you Internet Fleet Manager Ali Shah for your outstanding support and professionalism - highly recommend this dealership!!! read more

Terrible. It took 4 hours to just replace a battery. They pull warrant on very low priority. I had an appointment at 3 PM and had car here at 2: 50. They just started working on my car at 5：：50. Terrible experience. read more

I bought my used Nissan Leaf from Dave Ky at Empire Nissan and I couldn't be happier. I usually try and stay from Dealerships because I've felt pushed into things I don't want or need. So this was a leap of faith and it worked out better than I could've expected and I'm so happy. David Ky was super patient with me when it came to all the details surrounding the financing, pricing and even helped me with temporary insurance (as there's now such extended wait times between calling to get insurance and when it finally kicks in). This was the first time when I didn't feel cheated or pressured at a Dealership and that's all thanks to David Ky. read more

I came into the service department several days ago when my Sentra had broke down on the freeway completely losing power and no control at all. When my car was dropped off at the service department I was worried about the complexity of getting warranty to cover the cost. I was reassured that all my concerns and questions would be answered and within a statement or sentence I can understand. I was greeted by all service members when walking around looking for help, they checked in on me to assure me that I wasn't invisible. The drop off was seamlessly stress free and easy. The technician right away pulled my car around to begin inspection and tests. The worry of getting into a rental and getting someone to understand my concerns about the situation were easy. The advisor thoroughly explained everything on how the process will work. Even though I asked the same questions in about 4 different ways Rafael was exceptionally great and assuring me my vehicle was in good hands. I can't stress it enough how I actually felt like a person and not a number or Payment Method. The staff are polite and welcoming here. I will definitely be coming back. read more

Empire Nissan - Vehicle after service. - Auto Repair Near Me - Ontario, California

So after my review, you tell me how disappointed you are to hear about this. You refer me to Irma, your "loyalty manager," so she can handle this... LOL. She.calls back after a few days just to write down some notes and say someone would call you back, ya not holding my breath!!! And guess what suprise, suprise NO ONE has called or followed up!! They just care about making the sale and not having long-term customers or care. Blows my mind, maybe you should invest in CUSTOMER SERVICE!!! Thanks for nothing yet again.Now I'm stuck with a POS car and can't wait to trade all these Nissans in. read more

After running around thru most major dealers in L.A I came here and FINALLY got what I wanted at the price I was expecting,my Saleman Gerardo Gonzalez and another gentleman were absolutely the best! Got me the best price,interest,certification and a freebie needless to say I'll definitely be coming back in the future read more

Empire Nissan - Auto Repair Near Me - Ontario, California

This review is for the sales department, I was shopping around for a 24 Frontier S King Cab , i called just about every Nissan Dealer In So Cal shopping for a good deal, from the first of many conversations with sales manger David Key he was straight forward and understood my needs. we set up the deal over the phone, when I arrived at the dealership I was promptly met by him we went for a quick test drive , price was already agreed upon I signed all the paperwork and was out the door under one hour. quickest easiest car purchase I have ever made . Thank you . read more

Very good dealership, i've been going to them for a year now they always accommodate you and help you solve any problems you have. recently i went to a different Nissan dealership and their work was very unpleasant . I highly recommend only going to this dealership. read more

Never take your car to Empire Nissan. Before I brought my vehicle in I called and spoke to Mark Avila whom ensured they would stay honest with pricing. Upon getting there everything was fine but after leaving my car there for two days I was provided with a list of items "needed" to get done that was gonna cost more than the car was worth which made absolutely no sense. On top of that, the dealer doesn't even have the parts needed to do the repairs like how does that make any sense? They had to call a specialist to check out my car then they were trying to overcharge me. The diagnostic fee was even out of hand but I take the L for thinking the dealer would help at all. Anyways wind up taking my car to a real mechanic who was able to confirm that the dealer list was BS. Horrible customer service, horrible turnaround time, horrible fees. Awful place all around. read more

Empire Nissan is my to go dealership. I'm always satisfied with the Sales & Service Departments. The Team members are knowledgeable and respectful. I recommend this dealership. read more

Yesterday January 21, 2025 I drove almost an hour to see a used vehicle. We did a test drive and then sales rep named Roel abandoned us to see another client, like why would you do that ? We were there first before that other client and that is one of the reasons why we decided to leave. It's like we are not worth his time. The second and least important reason is that they did not want to negotiate a $273 discount that we were asking. What is $273 for them ? This is terrible customer service in my opinion. 0 stars in my opinion read more

Got my first major breakdown fix at the dealership with the help of Gary, he was responsive during the whole process as it has been there for a month. By the time we pick up the car, Gary discuss the complexity of fixing along with how many things have to be change to get it moving again, we were eager to get a price if we were to sell it, sad to say price was astonishingly low, guess LEAFS doesn't hold much value even when gas prices are high. Please be aware of scratches and dents from the dealership, take pictures because they are not willing to stand up for those, discuss later in the review. We got some more trouble a 2nd time with starting the car and charging at some Chadmo chargers. We have it tow, they weren't able to figure out the problem so we pick up the car today, discussing with Gary the touch up is done. Please see attached photos of their touch up job, seems like a kid put some paint and call it done. I ask nicely what can they do about this, seems scratches and dent created at the dealership is not their problem but the consumers, by his words, it's not our problem but yours, you can contact customer service at Nissan to complaint about this matter. I will gladly do so, and ensure I put in the good words. There are many car brands within the Ontario auto center, and in honesty, greater brands and customer service, thus I don't recommend Nissan brand as a whole, FYI: on my way home, tire pressure light came on right outside the dealership, great job Nissan! read more

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Ontario Nissan used to be my primary place to get my oil change and fix my car, but after I went to another dealer, I noticed I was taken care of better. I took my car for the past few years to change my oil here and fix an ongoing issue with my radio. Unfortunately, whenever I asked for my radio to get fixed, it was an issue with my cords and me, but never the radio itself. My warranty ran out, so I continued my extended warranty and took it to another Nissan dealership. They found the issue that day, and within two weeks, they fixed my radio with no concern about thinking it was my charging cable. It was inconvenient that I had to go to another dealership, but I am happy the issue was resolved. I am leaving this review because after going to another Nissan dealership, I felt heard, and they were so glad to help me. read more

Avoid using them at all cost, customer service based in Philippines, I called to change my name after marriage and they put different last name, called 4 times to correct it and wasnot done. I posted a review and John reached me promising to solve it in return of deleting my review.Per instruction called again spoke to Leo (from Philippines again) and name still not corrected. I am reporting them to BBB since wrong name means no insurance coverage and wrong DMV tittle. They are not responding to me now read more

Terrible experience here!!! Took my car for an oil change with an scheduled appointment ahead of time. Was told it would take an 1 hr wait when dropped off. Waited 2 hours and my car hasn't even been worked on until I start pushing to give me back my car. Very unprofessional. Background story, I bought my car from this place back in 2014. Have been taking my car here consistently for maintenance, but with this terrible service now will be looking somewhere else to get maintenance done on my car. read more

Went in there for an oil change and Carlos the service advisor asked me to pop the hood. I thought he was going to take pictures guessed it was part of the job instead he has the mechanic remove my air filter and show me how filthy it is. Wish he would've been more professional about it but pretty much put me on blast. Told him I would get to then he said "you said that last time" I don't remember that being discussed before. Didn't appreciate being lectured hours have been tough at work. Rest of the staff was nice but Carlos seemed insincere. Don't think I'll be coming back. read more

Oil change & Air filter. Reasonable price and great service from Carlos Gonzalez and Empire Nissan. No appointment - greeted quickly - no long waiting. (Great coffee!). Just moved to CA. Found my new Nissan Dealer! read more