Amazing experience at Crown Lexus! I came in for a maintenance, my service writer was Mark Gray and he did a wonderful job at helping me. I would be pleased to have him again:) read more

I purchased a 2026 NX350h Premium from Crown Lexus and found the process seamless. Abel was my salesperson and he helped me secure a car assembled in Japan. He was also able to ensure that Crown Lexus would honor the discount I received from the Costco Auto Program and a special APR rate that Lexus had offered in March 2026 even though my car would not arrive until after the promotion ended. Abel was easy to work with and I never felt pressured to purchase. He was transparent about the process and would provide updates about when my car left the factory in Japan, when it shipped, expected arrival, etc. I'm very happy with my purchase and glad I went through Crown Lexus. I had contacted multiple dealerships and Crown Lexus was the one that didn't leave me feeling frustrated with the process and I felt comfortable discussing what I was looking for without feeling pressured to purchase. I highly recommend Crown Lexus and Abel if you're looking into purchasing a Lexus. read more

Updated: 05/21/26 Initial experience is as described below in the second paragraph, but had an absolutely horrible follow up a month after. We had been waiting for weeks for our registration to arrive. We contacted Crown Lexus multiple times and they said they would look into it. After a week they got back to us and said they had messed up and overcharged us for multiple things. Even after admitting fault and going back and forth multiple times they refused to refund us what they overcharged and said "it is what it is". Absolutely disgusting service after we had just bought their vehicle. Seems as soon as they get your money you are as good as forgotten with crown Lexus. Would not come here again. Went there with my wife last week to check out a Lexus NX last minute. We were helped out by a young, new girl who immediately was able to help us out with a test drive. We ended up liking the vehicle and then went in to talk numbers with the floor manager Ray. He was able to help us get to the number we were looking for and even beat the financing rate that my credit union offered by a big margin! Very happy with the quality of service and that they didn't try to BS us or play games. I would be happy to go work with Ray again when we look to upgrade! read more

My family has been servicing our vehicles at Crown Lexus for over a decade, and I cannot say enough wonderful things about Tony. When I first started handling maintenance for my own Lexus vehicle, I tried a few different service advisors before asking my family for their recommendation, and that's how I found Tony. Since then, I am a loyal Tony customer and have even moved out of the area, but I will always return to see Tony. Tony is truly exceptional. He is incredibly knowledgeable and skilled at what he does, and also genuinely kind, patient, and trustworthy. I feel completely confident placing my car in his care every single time. He consistently goes above and beyond, not just for me but for my entire family, and that level of service is rare. We are a big Lexus family, and part of that loyalty comes from experiences like the ones we've had with Tony. If you are going to Crown Lexus, I wholeheartedly recommend working with Tony. He is truly one of a kind, and we feel incredibly grateful to have him taking care of our vehicles. 10/10 for Tony!!! read more

Crown Lexus - Auto Repair Near Me - Ontario, California

Service: I've got a bit of a special Lexus. It is definitely loved, and because of that, I make sure it's always properly taken care of. Tony in service is hands down the reason I keep coming back. I was originally referred to him, and after my first visit, he immediately became my go-to. Now he's literally saved in my favorites he's the first person I call anytime my GX needs anything. Over the years, I've trusted Tony and the team with everything from annual maintenance and routine oil services to major services like the timing belt and water pump, alternator replacement, brake jobs (pads and rotors), and full fluid services including transmission, differential, and coolant flushes. Every time, the work has been thorough, transparent, and done right. What I appreciate most is the consistency. Tony is always responsive, honest about what's needed (and what's not), and makes scheduling effortless. He treats my vehicle like it's his own, which is rare and incredibly valuable especially when you care about keeping your Lexus running strong for the long haul (currently 276k miles) If you're bringing your Lexus in, ask for Tony in service. There's a reason he's the first call I make every single time read more

Crown Lexus - Auto Repair Near Me - Ontario, California

Where do I begin? Working with Joe Finley, Fhal Simaan, and Malcolm Dougan was truly an exceptional experience from start to finish. This team sets a standard that's difficult to match. Joe went far beyond what you'd expect from a salesperson. He tracked down an IS 350 in the exact color we had struggled to find-- Infrared (this is the bright red--similar vibe to Inferno Red)--and guided us through every step with genuine care and attention. What stood out most was his sincerity; by the end of the process, he felt more like a trusted friend than just someone helping us purchase a car. Fhal, the Internet Sales Manager, made an immediate impression with his positive energy and professionalism. His warm welcome and hospitality created a comfortable, no-pressure environment that made the entire experience even more enjoyable. Malcolm in finance was equally outstanding. He walked us through the contract with patience and clarity, taking the time to answer every question thoroughly and ensuring we felt confident in every decision. Together, this team at Crown Lexus delivers a level of service that is rare to find. If you're considering a new or certified Lexus, I can wholeheartedly recommend working with them. With so many dealerships to choose from, there's no need to keep searching--this team will take care of you every step of the way. A sincere thank you to Joe, Fhal, and Malcolm for making this such a smooth and memorable experience. read more

Crown Lexus - 2026 Lexus IS350 in Infrared - Auto Repair Near Me - Ontario, California

It has been many purchases since it goes as smooth as this one and the best part is actually working with a sales man that LISTENED and delivered exactly what was agreed on before I showed up. Joseph Finley is the best sales man I've worked with in at least 6 car purchases. Brian the finance guy also helped make this transaction smooth with no BS tactics. read more

This review is long overdue, and this is specifically for Tony Hang. Tony has been my service advisor for over 2 decades, since he was with Longo and I followed him here to Crown when he switched over. Most service advisors can be shady, recommending services that a car doesn't need. Tony has always been a straight shooter with me, which I totally appreciate. Been through many Lexus vehicles, and it's been Tony that has handled their routine maintenance since I've owned them, even vehicles I bought from Longo. In fact, Tony takes care of my Toyotas as well. Nothing beats having a trustworthy service advisor taking care of you and your cars. If anyone is looking for a trustworthy Lexus service advisor, ask for Tony Hang at Crown Lexus Ontario. read more

I have been coming here for years and the service is always great! Tony Hang is hands down the best service advisor to work with. He is always friendly, professional and communicative. read more

Crown Lexus has helped me with my car buying-2026 RZ and car services with an excellent customer satisfaction while treating me like a family. High respect from their leadership (GM)-Tim to the sales person Tony and Malcolm (Finance), my family and I are very impressed with all the high quality services that Crown Lexus have been showing us. Thank you so much for your dedication in helping people. I will definitely trust this Lexus dealer for my future car buying and services. read more

I have been a Crown Lexus customer since 2002. I was fortunate to get invited to participate in a service special that coincided with my plans to bring my vehicle in for servicing. All recommended services were provided and the technician provided me with a video overview of the proposed work. My Service Manager, Eli, was representative of the professionalism and courtesy that I have been accustomed to receiving over the past 24 years at Crown Lexus. I hope that I get invited to participate in another promotion in the future. read more

5-9-26 bought a GMc Canyon today. Excellent service from the sales department Ray Marwha treated very well answered all questions no hassle experince Michelle in Finance offered all products warranty and other available products to protect my vehicle. I highly recommended buying from this dealership I rate them total 5 Star rating. read more

I was going to let everything slide, but now I need to vent. I had my 2025 Lexus IS 500 serviced on 02/09/26. They got me in and out in 1 hour. That's terrific... But now the bad. My car was written up as a 10K service when it should have been a 5K service. They returned the vehicle to me with the headlights set as "DRL Off' when it was set to automatic when I brought it in. I could have been in an accident had I not caught that. And lastly, right on the receipt it said my maintenance indicators were reset, but lo and behold, today both lights came on and I had to reset them myself. Now I'm left to think, "Geez I really hope they actually DID change the oil!" Ugh. Do better, please! read more

My wife just took our LX350 in for service and they charged her 3% of the price of service for using a credit card. I can't complain much about the service they provide for repairs and service, BUT know before you that they charge 3% fee for using a credit card and they don't tell you until AFTER the work has been done and you're stuck having to pay the fee. I've bought this Lexus from them and had it serviced for years, but I'm not willing to accept 3% on top of the EXORBITANT cost for service that you pay at a dealership. My recommendation is to go somewhere else. I WILL NEVER DO BUSINESS WITH THEM AGAIN. read more

I absolutely love my 2026 IS350 F Sport! Ray was my salesman and he went above and beyond to get the car in the color and package I wanted. Dealerships always take forever with paperwork but at the end of the day, I made it home in my new baby and couldn't be more happy! read more

Crown Lexus - 2026 Lexus IS350 F Sport - Auto Repair Near Me - Ontario, California

Where do I start my review With sales or service? Brought both mine and my wife's Lexus in for service today's and Elijah Dominguez was fantastic, keep me informed from the time I dropped off till I picked up at the promised time both cars were ready an hour ahead of schedule time , great customer service from this gentleman, Moving over to sales Francis has been my sales man for the last 8 years and always take care of me and my wife , Sales manager Tanya is awesome , they know when they see me I want the best price and I don't want to mess around , they give me the best price around , I have shopped places like Lexus of riverside and they have tried to take advantage of me , Crown Lexus for the win and if they don't have it they will get it for you Thank you Team Lexus of Ontario read more

Great experience from start to finish. Joe was knowledgeable and easy to work with. Michelle from finance made the process smooth and straightforward. Everything was quick and seamless. Couldn't have asked for better service from Joe an Michelle. Would definitely recommend Crown Lexus. read more

Brandon had excellent customer service. The place was clean, spacious, and the ambiance was good.

Convenience and ease of booking a service appointment... Five stars! Customer service is a bit iffy, hence the lower rating. A couple of odd things have happened in the past services I've had for my car. One of them was something decorating my car went missing and then the other one was that I ended up having a screw stuck in my tire. Heads up, there no proof that the screw came from the service department, and it's just so happened that my tire went flat on the freeway the same day I picked up my car from service. I had only been to one other location before the tire popped. Consumers in general: Be mindful that certain Lexus models do not carry spare tires, so that'll end up costing more to replace and to tow. All that to say is the drop off service option overnight is very convenient. they replaced my tire within a couple of hours... It was just a very costly inconvenience. The Lexus representatives range from nice to apathetic. read more

Crown Lexus - Auto Repair Near Me - Ontario, California

The customer care I received working with Tony Hong was hands down the absolute best! Hw was honest, courteous, thoughtful and very knowledgeable. Thank you for the amazing service Tony! read more

Purchased our 3rd Lexus. Best experience I've ever had purchasing a car. Val was amazing and management took great care of us while doing a trade and finding such a fun luxury suv. Michelle in financing was so kind, explained contract thoroughly, and educated my husband and I on available warranty options. Thank you for taking care of us, we will definitely be return customers. read more

We visited Crown Royal Lexus in Ontario and had a terrible experience. Despite qualifying for a vehicle, providing all required documents, and having a large down payment ready, the manager, Greg, refused to sell us the car, even tho he asks us to come in to move forward. We remained polite, but his decision was confusing even the salesperson seemed surprised. Didn't even get to ask or get a word out of what happened because he was upset and walked away . We left quietly and in shock feeling unfairly treated and uncomfortable, and honestly, discriminated against. DON'T SHOP HERE FOR CARS ! read more

I'm only writing this as the lack of professionalism at this location has been. When we went to buy our car here we got there it took a few hours just to be helped right away the person I made a appointment gives us the keys and says you can go on your own I'm busy. So we get back and he's no we're to be found someone tells us to wait there. While we are waiting he text me after a hour saying I'm going to bring you the paperwork. It took 3 hrs later let me remind you we got here at 8pm Right away when we tested the car I noticed there was cracks in the window also a few scrapes and scratches on the car this was not mentioned on the listing. We made sure to bring this up to Abel the car sales man before we made our purchase. He promised us it wouldn't be a problem they would seal the the small rock chip on the window and that it would never re open he also said the would fix all the scratches. We asked for if there was a discount that could be applied he said no we have the best prices and quality around. Abel then talked us into buying insurance for windows and tires so we went with his opinion. Some scratches were still visible even after they made us take the car back to do these services after we had purchased. The paint is also now coming off, Not even a few months later the crack in the window is now huge. I email no response so I call they say Abel is out so I can again and ask about the insurance we are paying extra for. They say it doesn't cover the window just the tires we ask to cancel it and they said they can't we were scammed so bad here. Let me remind you we only owned this car for 4 months now. (Be careful with purchasing anything here) I feel totally scammed!! read more

Crown Lexus - Scammers - Auto Repair Near Me - Ontario, California

See all

I feel the service at Crown Lexus has declined greatly. I have been a loyal Lexus owner since 2004 and was always impressed with the level of service I received. I recently purchased a used Lexus SC 430 from an independent dealer and was having difficulty with raising the rear quarter panel windows with the convertible top down for window tinting purposes. It seems the function is different with each year, as there was a YouTube video online of how to perform the task but it was for the 2006 version. I previously owned a 2006 and had no problems with performing the function on that vehicle. I called the dealership for assistance and Tino, a service advisor, advised that I could bring the vehicle in and pay the $250+ diagnostic fee to determine how to perform the function, which I thought was ridiculous, as there was specific problem with the vehicle, I just needed to know the "secret" function specific to my model year. Ultimately, I found a private mechanic who used to work for Lexus and he informed me of the steps to perform the function...FREE of charge. Three months later, I took my vehicle to Crown Lexus for a second opinion on some repairs and to have them balance and rotate my tires. They came back and advised a list of $2500 of repairs/service they recommended, some of which included repairs/service I had just completed 3 month prior. Additionally, I questioned whether they actually balanced/rotated my tires/wheels, as there are imperfections on my wheels and I could tell they were not rotated. I called and expressed my concerns to the service advisor, Mark, who referred me to his manager, Jason. Jason said there was security video he would provide me that depicted my wheels of the vehicle but the video sent was a walk around of my vehicle with the wheels on the vehicle. I'm very disappointed and this has left me feeling as if the vehicle I know own, will be my last from the Lexus brand. read more

Josh was great. A man of few words but gets things done. I didn't get haggled. Very comfortable dealing with him. read more

SERVICE DEPT REVIEW ONLY: Service Consultant Alyssa White She is fantastic! Very welcoming, friendly, knowledgeable, and provides amazing guest excellence! I have two Lexus vehicles that I bring to her and it is an absolute pleasure every visit. Normally service departments will try to dig into your pockets but Alyssa does not force anything but rather educates and lets you decide what to do next. They even have zero interest financing options for big repairs. I recently had my brakes, rotors, & brake fluid swapped out within a great time frame and no surprise issues. Thank you again Alyssa for the continued excellent service and peace of mind! read more

Crown Lexus - 2021 IS350 F Sport. Taken care of by Alyssa White and her service techs! - Auto Repair Near Me - Ontario, California

See all

Josh , (Joshua) was my sale men he was dope friendly accommodation and i would recommend you asking for him when you arrive to look for a car or call in and book with him he did everything in his power to try to get us in and out as fast as he could thanks, Josh read more

Crown Lexus - Auto Repair Near Me - Ontario, California

Vehicle purchased over 18 months ago. The salesman could not find the keys, so we never got to test drive the vehicle. Nevertheless we proceeded with the purchase. After a 5 hour day they made us a key. We finally got to take the vehicle home. It's been 18 months plus and they still have not given me the original keys nor a second set. I ve called the salesman, the sales manager, the parts manager, the service manager, and the dealer general manager and they have ALL been unresponsive and have not called me back when they've promised to do so. It's incredible to me that a Lexus establishment would behave in such a way. Love my Vehicle, but I would never buy from this dealership ever again. Finally found a different Lexus dealership and they've taken care of me. read more

I was interested in purchasing a certified used car, the process started off well and quickly turned sour. Josh was the internet sales person who I spoke with to handle the sale. I wired my money to the dealership on 1/23/26 after speaking with Steve Sussman in finance. Due to it being a weekend the money did not process until 1/26. During that time I was overnighted a set of documents that had my name and address incorrect so they never arrived. After asking where the docs were I was sent a text message with a photo of the FedEx receipt with the wrong address and no context. I replied that the address was wrong and gave the correct address for them to be resent. The following day they arrived and when I opened the packet my name and address were wrong. I called Steve to ask when I could have correct documents, he said he would handle it the following day. I called Josh to ask that the docs were checked for accuracy before resending them, he replied that "they reprinted them so it should be fine". Again I ask that they look at every page to ensure they were correct, I was told they would.  The Fedex arrived the following day and was an incomplete packet and incorrect address information. I called Steve to let him know, he said he would redo the entire packet and send again. I expressed my disappointment and asked that each page be checked so we didn't delay the sale any longer. I also asked when a transport would be scheduled for the car to be sent to me. He said he wasn't sure, that isn't his department.  The following day (1/29) I received the docs packet and my name and address were correct. I was asked to get it notarized and send it back so it could be processed. I still had no idea when transportwould happen and at this point they have had my funds for three days.  I messaged Steve and told him I was becoming more disapointed that this process was taking a long time and that the issues were on their end. He apologized and tried to help with expediting transport. There had been zero communication to me regarding where in this process we were to finalize this purchase. I called in to the dealership again and spoke with a salesman who connected me to a sales manager, Greg Jeter. Greg told me he had overheard Josh on the phone with me a different day and that he was only minimally aware of what was going on with this sale. I updated him on where we were and how disappointed I was that this deal was mishandled. He apologized and offered me all weather floor mats valued at $250. I said that wasn't going to work for me I'd rather cancel the deal and buy elsewhere, they had delayed for several days because of issues processing contracts. He asked me to call back later after I had time to consider what I thought could make it right.  I called back and asked for : $1k off the sticker price, free transport for the vehicle, the floormats, and an additional extended warranty. He put me on hold and when he came back he said they'd return my money via check.  I would caution anyone doing business with this dealership to exercise due diligence and read your contract line by line for errors before signing anything or wiring money in.  At no point prior to me calling in to speak with someone about this deal and my experience was management interested in stepping in. I emailed the acting GM, Dave Woodland, and received no response. on 2/2/26 I was called by someone from the dealership to ask about my experience and she assured me I would hear from Dave Woodland, there has been no attempt from him to contact me. The kindest and most helpful person in my entire experience was Jennifer in the Controllers office. She was not only apologetic but expressed disappointment in how I was treated (and ignored) during this process. Thank you, Jennifer. read more

I received a passenger airbag recall for my RX450h and took about 1.9 yrs to get replaced due to parts availability. Lexus is good about on updating important information. I set up an appointment at Crown Lexus-Ontario, CA and Chris Santos take care of everything. He made good gestures by greeting and took a video of the whole car and engine as the condition upon receiving. He explained to me the process and the hours it will take. He also mentioned that i still have another freebee maintenance that is due for 35k miles and I asked if i can bump it to 7.5k which he put on a note. Exactly at 2.5 hrs as promised the car is ready with decent car wash and cleaned the mats. Nice lounge with Wifi, free water and coffee. read more

I never thought about reviewing Crown Lexus in Ontario until recently, and I was like, why not post on Yelp?! I have been going to Crown Lexus since I bought my first car, RC 300T back in 2016 at this location. Long story short, I ended up in an accident, got a new RC 350 F sport at the Riverside Lexus in 2018 but I come to this Ontario location because I live in this city and have been with this car since. Almost 7 years strong with this car! Service has always been fantastic over the years, and I would argue service has been getting better as of more recent. The facility itself is huge, plenty of parking, quiet, very clean, and a great place to relax and get some snacks while your car is getting tuned up. It is very easy to set up an appointment with any rep. You are seen promptly. Basic every 5k miles tuning usually takes 2-3 hours, sometimes less so the waits aren't gregariously long. I think the fastest mine was every done was like an hour and a half. I definitely recommend getting to know one of the customer service reps and sticking with them, it goes a long ways. I have been with Tony Hang since 2022 as he was a recommended service rep by an acquaintance of mine. Shout out to Tony! He's super chill, very friendly, casual, but also professional, gets straight to the point and let's you know his recommendations while not trying to force you or urge you to do services that you may or may not want. I think there are 2 important things to note for any customers stopping by. The loaner car is not always available on request, unless your car is expected to take more than just a day for maintenance. I also believe the car wash is not always available and provided to you. This is part of the reason why you definitely should get to know your service reps as these can likely be offered complimentary. Car washes are always included when I see Tony and if ever I need a loaner, it's usually available. That's just great service overall. Great service, great location, and a great location for general/routine maintenance. Maybe some day I'll upgrade to the RC as my car is getting old! Lol! read more

Mr. Temores is excellent!! He's like mailman because he always delivers! He provided me with excellent customer service, kept me up to date, and helped me resolve my issues right away. I wish he was a psychologist too so he can fix my wife's issues right away. Anyway I chose Crown Lexus even though I'm only 20 minutes away from Lexus riverside because Mr. Temores helped me get approval for warranty repairs and he is always professional and I feel that I can totally trust him and his service recommendations. I own 3 Lexus vehicles that I usually bring to Lexus Riverside, but from now on, I will be bringing all my vehicles to Mr. Temores anytime I need any service or repairs. P.S. every single person I have come in contact with from pulling up to the service area to the cashier have been very professional and accommodating. I don't usually do any reviews or surveys but I feel that the customer service I received is worth leaving a 5 star survey. Please keep those service coupons/Deals coming. They defintely got me to try Crown Lexus vs. going to another dealership for service. Thank you. read more

See all

Gotta let all you guys know I been buying cars for a long time and my experience with Internet Manager Ray and Finance Manager Michelle was such a great and easy and enjoyable experience to work with and make my New Lexus RX350H Luxury purchase fast easy and very enjoyable. They don't pressure you and allow you to get the information so you can make a decision based on the value of things you may need. 5 stars all the cross the board with this dealership. Will be a returning customer for life. Thank You Crown Lexus read more

Here's a warm, witty review that captures your appreciation for Tony Hang while keeping it professional and personal: --- We've been lucky enough to have Tony Hang as our Lexus service manager for years, and let me tell you--he's an absolute gem. Patient doesn't even begin to cover it. Whether we're fumbling with the insurance app for 20 minutes (face palm!) or asking a million questions, Tony handles it all with grace, good humor, and the kind of customer care that's increasingly rare these days. He consistently goes above and beyond to make sure everything runs smoothly, and we always leave feeling taken care of. Honestly, after dealing with us, he probably deserves a strong tequila and a standing ovation. In our book, Tony is top notch. Full stop. Thank you, Tony, for being the best in the business! --- Want to add a little flair or tailor it for Yelp, Google, or Lexus directly? I can tweak the tone or length to match the platform! read more

dishonest sales practice by the finance manager/dealership. tried to hide "mandatory" (and useless) options into the sales contract without disclosing such expenses to buyers. I would rather go to Longo Lexus next time. Will never buy from this dealership again and will tell all my friends and families not to go to this dealership. read more

I've been coming to Crown Lexus for years, but this will likely be my last visit. They now charge a 3% surcharge if you pay for service with a credit card something I've never experienced at a dealership before. For the amount we already pay for maintenance, this feels unnecessary and unfair to loyal customers. Time to find another dealer that values its clients without adding fees. read more

Gerardo in the service department always takes care of us when we visit to service our vechile. Great communication by keeping in contact the let us know the status. read more

Looking for a service advisor? Look no further. Alfred will take care of you in a heart beat. Very professional and answered all my question. I will definitely come back for service read more

Had a phenomenal experience with Abel. I called right when they opened on a Saturday and he answered the main line within 2 rings so he's clearly there to help and sell cars. Very knowledgeable throughout the process. Took my wife and I on separate test drives. Explained charging for the RZ. Very transparent easy sales process. Not pushy, not salesy, just helpful all around and I have never bought a Lexus before, but Crown and Abel have a very smooth process. All paperwork taken care of for the DMV on site. Gave a great offer on my trade in. I also noticed I was missing the 120v connector for my charger and Abel shipped it to my home at no cost as soon as I let him know. Just all around a great experience and I am very grateful for Abel. read more

Tony has been my advisor for 18 years. I truly appreciate the professionalism and dedication. I wouldn't hesitate to recommend Tony to anyone wanting outstanding service. read more