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    Pacific Auto Sales & Leasing

    4.8 (98 reviews)
    Closed Closed
    Updated 2 months ago

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    Michael O.

    I have purchased three vehicles, some 20+ years apart from Pacific Auto Sales (Richard). Just recently took delivery on this 2025 Hyundai Palisade Calligraphy Knight. The overall experience was without stress or headache. I was able to avoid all dealer BS markup and games. The deal was straightforward, upfront and awesome. The best part is that for 20 years I have found that Richard is honest, trustworthy and genuine. I would highly recommend Richard and his team for your next stress free vehicle purchase.

    Our new 2024 Acura mdx.
    David D.

    My 3rd car with rich. Always easy makes it fun buying a car. Picked up a 2024 Acura mdx. Thanks again rich.

    My brand new 2019 Honda Accord Sport
    Amber A.

    Absolutely in love with my BRAND NEW CAR!! I am 2nd generation and 5th person in my family to buy my vehicle from Pacific Auto Sales. Richard and Windy make you feel like family. The ease of process combined with their excellent customer service, not to mention great prices keeps us coming back for more! Thank you Richard & Windy!!

    Stephen W.

    I just want to give a big shoutout to Rich who is helping me sell my 2018 BMW 340i ZHP! It has been a huge help for me! The car is still available so go see him about it! It's a very rare car (only 100 were built!). The car is in perfect condition with no scratches, wheel rash or anything! Take a look and you won't be disappointed!! 355hp/369tq with 8ZF automatic. Only 25 automatics were made!

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    6 months ago

    We have been with Pacific Auto for over 20 years. Now my girls use him. He will make the best deal in the most honest way. Thanks Richard!

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    7 months ago

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    7 years ago

    Business owner information

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    Richard M.

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    4 years ago

    They added $3,000 to the advertised price- they wasted my time - don't waste yours- seriously lame

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    Richard M.

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    9 years ago

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    6 years ago

    Very knowledgeable staff, provided excellent advice that help us determine the best vehicle for our family and with in our budget!

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    7 years ago

    BEST auto purchasing experience ever!! Staff was all super friendly and thorough. No haggling in and out in a flash.

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    Page 1 of 3

    Ask the Community - Pacific Auto Sales & Leasing

    Review Highlights - Pacific Auto Sales & Leasing

    Richard knows the car industry inside and out and will navigate you through the process with honest advice!

    Mentioned in 60 reviews

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    Mountain View Chevrolet

    Mountain View Chevrolet

    3.5
    (1k reviews)

    EXCELLENT Never…read moreexpected it... Friendly, courteous, and very professional. I made a phone call in the morning and spoke to the general manager, Adrian. He took his time to prescreen, finding out what I wanted, not what was convenient for him. I gave him specifics, and he said his sales rep would call. Adrian Jr. called, and we finalized everything over the phone. He listened to everything I had to say. They worked their magic; after hearing my questions, he answered them all without negativity or saying "can't," which is huge when making a big purchase. Upon arriving at the dealership, Adrian Jr. immediately greeted me and showed me my new truck, which was ready to go. Adrian, the general manager, came out to thank me and greet me as well. I received a positive vibe and a smile the entire time. Once we sat down, I was expecting a change before putting pen to paper. BUT NOT WITH THEM!! Everything was as we had agreed upon! They never attempted an upsell. Yuri, in finance, was absolutely awesome. She knew every detail and verified the numbers. She made sure everything matched and corrected any mismatches without hesitation. She never forced upgrades or upcharges. She informed us of options, explained the pros and cons, and our decisions were made without pressure. The experience was the best, from phone etiquette to customer service - top-notch! We were blessed to get our new truck from Mountain View, and we will recommend Adrian Jr. and Yuri to anyone looking for a vehicle. We've definitely made a customer for life; my son is already purchasing his first vehicle from Mountain View. Thank you, Adrian, Adrian Jr., and Yuri; you made us feel important.

    1 estrella - Experiencia totalmente negativa…read more NO recomiendo este dealer bajo ninguna circunstancia. Desde el inicio hubo mentiras, cambios constantes de precio y falta total de ética. Los vendedores son poco profesionales, mal informados y usan tácticas para confundir y distraer al cliente. Tengan muchísimo cuidado al firmar el contrato, ya que lo que prometen verbalmente no coincide con lo que aparece en los números finales. Lamentablemente, por la urgencia, mi esposo terminó comprando el vehículo y fue uno de los peores negocios que hemos hecho. Revisen cada cifra, cada línea y cada cargo, porque no son transparentes ni honestos. Nuestra experiencia fue engaño total y decepción absoluta.

    Tesla

    Tesla

    2.8
    (152 reviews)

    Brought my Model X into Tesla Upland and had an excellent experience from start to finish. They…read morereplaced my rear performance drive unit under warranty and also addressed several other concerns I pointed out, everything was handled thoroughly and with attention to detail. What stood out most was how seriously they took every note I mentioned. Nothing felt rushed or overlooked. Communication was clear, and the process was smooth overall. Gave me a model 3 dual motor highland hw4 fsd, blown away the driving prowess of fsd v 14.2.2 Thjs service center actually care about doing things right. Really appreciate the professionalism and quality of work, would absolutely come back and recommend them and fsd v14 to others

    Kenya, who lives near me, my daughter and her daughter attends the same school referred me to Tesla…read morein Upland, was as shocked as I was when Paul, the salesman, insulted me and walked away from the table. Kenya was on the phone because she was providing us with the referral link from the Tesla app. Today, Monday, May 4, 2026, I had an 11:30 a.m. appointment with Paul to purchase my daughter's 18th birthday gift. Paul and I exchanged greetings, and he pulled up the car in the color I wanted. Paul told me there was a $250 fee today. He NEVER explained what the fee was for. I explained that I do not just turn over money without knowing what it is for or why. Paul looked me in the eye, picked up his phone and computer, and said I was not ready to buy. He then picked up his tools and walked to another table where another customer was waiting. Javier, who was in the same room on the computer, looked up while Paul was gathering his tools, and the metal chair was dragged on the floor. I explained to Javier that Paul was taking care of me and that he had rudely left me sitting at the table after insulting me. Javier then explained that the $250 is a non-refundable fee that covers the process of ordering the car, the buyer's interest rate, payment plan, and the total for fees and taxes. This was not explained by Paul. A few minutes later, I called to speak to the general manager or assistant general manager, and Paul answered. He stated that both managers were not working today. A few minutes later, Ace called, and I asked him to give both Paul, the general manager, and Ms. Amanda Young my number and a message. None of them have contacted me yet. I am so happy Tesla dealers have surveillance cameras to use as evidence. Salesman Paul is disrespectful, unprofessional, and just rude. After I got into my car, I heard Kenya saying hello. She informed me she heard every word.p

    Mazda of Claremont

    Mazda of Claremont

    3.8
    (113 reviews)

    Nice people at the service department! Been comparing their…read moreprices to other dealerships and Claremont has been the best so far, especially with their high quality of service. Adriana is the best.

    The salesman was quite nice but it's "dealer policy" to add $1600 worth of "mandatory" paint and…read moreinterior protection to the advertised price of used cars (a practice the FTC has recently warned is illegal). I was there to see a high mileage car, this was well over 10% of the value of the vehicle, so the advertised price was meaningless. They offered to remove some of it (but still weren't willing to sell the car for the advertised price), also weren't willing to allow for a pre-purchase inspection. I wasn't enamored enough with the car to make those concessions. Edit to add: I was specifically told that the added items were mandatory and they would not take the entire price off. The "dealing" started at $1600 over the advertised price (on a $13000 car) and they brought it down to about $500 over the advertised price, while telling me that I was actually getting a deal because the addon package price was going up to over $2000. This car had 107K miles on it, I was not looking to buy a paint protection package. I was told they price the vehicles low to "be at the top of the search" and then add the added items to bring the price up to what they are willing to sell the car for. This is explicit false advertising. This wasn't a miscommunication, the deal sheet was quite clear and I was told they would not go any lower. If they were willing to sell the car for the advertised price I would have written a check on the spot. They also declined to allow me to leave a deposit so I could have a mobile mechanic come for a PPI, and while they offered to sell me a 3 day option to return for $250 they also said if I did need to return it there would be a restocking fee of "at least $500." I kind of laughed at the idea that if a mechanic found a major issue their inspection missed they'd charge us more money.

    Pacific Auto Sales & Leasing - car_dealers - Updated June 2026

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