Totally unprofessional. They miss appointments and don't deliver the services they promised - repeatedly. Zero stars, stay away.

I have decided to update the rating on this business after communication with the owner. Sorry it took awhile. Mike, the owner, was quick to respond to my original review and also PM'd me to assess the issue. I told him that overall, I feel that the cleaners were polite, respectful and professional. Even though the bathroom was not cleaned well and certain area not done, I feel that this was due to the in- betweens people not relaying all the information (See original post) This was not reflected in the first post due to word limit. Mike offered me a free clean. I was torn- if good review can be swayed by free service, then how could we trust the reviews we see on Yelp? Plus, The cleaners did a decent job, on what they were told to do anyways. What I didn't like was how the whole thing was handled, not the cleaners. To arrange another clean feels kind of troublesome. On the other hand, I think any business deserve a chance to rectify and improve their image. In the end, I declined the free clean. However, I do appreciate Mike's effort to achieve customer satisfaction and therefore I am updating the rating and review to reflect this aspect of the business. read more

I asked for a regular cleaning with few extra areas (inside fridge, hand wiping baseboards, and sweeping balcony). Most areas were very clean and that's what 2 stars are for, but overall I'm unsatisfied with the service. My main issues: - There were areas untouched or not done well enough. The fridge was left completely untouched and although it was better than nothing, baseboard were left with dust and skid marks here and there. - The cleaner showed up by herself, saying her colleague called in sick. It took her nearly 4 hours to finish the apartment that was less than 500 sq ft with no furnitures or obstructing objects. The real issue is that I told her that I'd be at cafe nearby so if anything she can call me (or have her supervisor contact me). After being out for 4 hours I thought I should go back and check how far along she was. I ran into the cleaner in my lobby with her luggage and a garbage bag. I thought that she probably had one more trip back up to let garbage out, but instead she told me that she's all done and on her way out. Which means she left my apartment unlocked and wasn't even going to inform me. - Obviously there were no walk over with the checklist at the end of the service to make sure everything on the request was done. - I was in touch with Grace for the most part as she was the one who confirmed the service day before and did a follow up. She asked me to send me photos of the unsatisfactory areas. I had sent the photos to her and some more to their customer service email. I have not heard from any of them for 2 days. - Meanwhile I was already billed with $264 when I have told Grace that few things need to be adjusted on the bill. As I said, all other areas were well done and I just wanted to make sure that I don't get charged for services that i had to go over and do it myself. I know sorting this out takes time but them going radio silent isn't a good customer service. read more

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*** Update: a refund has been issued, added a star *** Generally the cleaning itself was pretty good, although a bit complicated to schedule - the time slot you select doesn't necessarily reflect when they're able to come. I would give 4 stars for cleaning. The 2 stars is because this company employs unscrupulous business practices to sneak in fees without explicitly stating there are additional fees, and without getting your explicit approval for said fees. I've initiated a dispute with my bank to have the additional charges reversed. If you're confident you won't get screwed, you'll get a good cleaning, otherwise BUYER BEWARE!! read more

I have had two fabulous and one horrible clean with No More Chores. In the end, the owner did right and refunded my money for the bad experience, and was incredibly sensitive to my frustrations and concerns. He seems very genuine that they would be updating some policies and was very remorseful that I was put a busy mom into a crappy situation. My two basic cleans from NMC were excellent, so if that's what you're after I truly recommend them. However, even if everything goes smoothly, their deep cleans still run a bit pricy, so I probably would not suggest them for those big all-over jobs. read more

Very bad experience. Apartment was not cleaned very well. Did not move a chair to sweep under it let alone to mop. Baseboards were missed despite pointing it out. Did not sweep or swifter under bed. read more

No More Chores - Dust, dirt and debris and filthy baseboards. - Home Cleaning Near Me - Toronto, Ontario

Once again the pictures show the area that she was supposed to clean Once again the pictures of what she was to clean are included in this post So don't know what your talking about. There was no animal waste or extreme dirt that she was to take care of AT ALL yes I have 2 dogs a bird and a hedgehog but she was not to take care of any of that so don't know what you are talking about Anyone can see the pictures of the areas that I was very specific she was to clean, but she was more involved with being on her phone You can argue that all you want the area behind the couch I told her not to deal with read more

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Originally I gave a 4/5 review, but I've been thinking that they truly did deserve 5/5 as my original complaint wasn't actually a big deal. Then today, I went to microwave something and I noticed it too was completely spotless! I keep discovering such attention to deal and it makes me more grateful for the service each day. It's been about a week since the cleaning and one of the greatest benefits has been the household desire to keep the place clean. I said it before, but we will definitely hire them again! read more

After multiple surgeries and hospital stays, my ability to help around the house has been severely diminished for a few months. So for Xmas I got my wife 6 months of cleaning service from No More Chores as she is running everything by herself and could really use the help. After a few visits I'm really impressed by the service here. The cleaning lady who comes is really impeccable and worth every penny. She doesn't speak much english but totally gets what we need help with and does a bang up job each time. On top of that, the customer service and response time to emails and inquiries is top notch here. I realized they had us listed down as 3 bathrooms and 0 half bathrooms, so I emailed to say it should have been 2 bathrooms and 1 half bathroom. Within an hour I got a response saying "Thanks for letting us know, we made the changes and also set a refund for past two cleanings accordingly." Very impressive. These guys are pricey but worth it, folks. read more

I chose this company to clean my daughters condo for her September 1 move-in date. There were so many good reviews that I felt confident going with this company. I was told that with the clean of the condo, plus the cleaning of two large windows the total would be over $400.00 with tax. I agreed to the price, however, on the day of the clean I was told there would be an additional charge to clean the windows because I miss informed them of how many windows there were. I said don't clean the windows then- reduce that from my bill. Unfortunately, no windows were cleaned but I was still charged over $400.00. I left a message with the office, and have not had a call returned with a refund of my extra charge. The condo was not cleaned well on top of it all! read more

TERRIBLE SERVICE- Avoid at all costs. I booked a moving out cleaning for my condo with this company thinking they were a professional cleaning service; boy was I in for a rude awakening. I actually was initially pleasantly surprised by how quickly they were able to arrange a cleaning for my condo the very next day. They had told me to expect the cleaners for the next day between 2-4pm. Alright, I clear my schedule and arrange to be home for that time. 3pm comes around and I get a text from the cleaners that they would be late and not arrive until 5pm. Okay, fine. Another text at 5pm saying they won't arrive at 6pm. Again, fine, things happen. I'm just mildly annoyed at this point. Two cleaners arrive a little past 6 and confirm that they are to do a thorough moving out cleaning that will roughly take them 4 hours for the both of them. They encourage me to leave the condo so as not be in their way, okay. I trust them and leave - its a professional cleaning service right? Wrong. I come back to my condo at 9:30pm. The cleaners had already left. What do I find? A joyously clean apartment that is spotless? No. I find a giant (about 2-3 feet) scratch in my hardwood floor (see pictures). Its right at the corner of my couch from where I assume the cleaners had moved the couch to clean behind it. When I called the company to complain about this, they first tried to give me a run around stating that they couldn't have done it because their cleaners "don't move furniture and only sweep underneath it" -absolute bullcrap. This scratch was not there before I left for the night. Furthermore, the area behind the couch is absolutely spotless which is not achievable from just an underneath sweep. When I raised this with them they said that they would bring in someone to assess and investigate the damage a few days from now. When I wasn't available for the given time, they said this was the only time available and I would have to make myself free. Hang on a moment here, you're INCOMPETENT cleaners scratched my floor and now you're telling me I have to be free at YOUR CONVENIENCE for this? At this point I'm still waiting to hear back on how they will resolve this issue. ABSOLUTELY TERRIBLE service. Use at a huge risk to your property. read more

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I had No More Chores in for a clean recently. There was a little bit of confusion on the communication side that made some things get left out, but when I spoke to Mike he was awesome! He sent someone back to finish the job.The place was gleaming! Communicating with them is immediate. No going back and forth and waiting for answers. I will definitely be having them back again monthly as it helps me to just catch up! read more

Update: I was given a free cleaning as a result of my negative experiences. Sandra was prompt and did a fantastic job. read more

MOVING OUT CLEANING... We had used No More Chores previously and we were so happy with their work, so when we sold our house we knew we would hire them again to clean it after we moved out. They were fantastic yet again! The house literally sparkled after they finished. It looks better than new and is now ready for the new owners. They didn't miss a thing and cleaned the house from top to bottom. In addition to all of the regular areas they also cleaned all of the baseboards, blinds, windows, inside all of the cabinets and thoroughly cleaned the appliances. We were so impressed from start to finish! Mike and his team are so friendly, helpful and very professional! I would highly recommend No More Chores for any cleaning job! read more

No More Chores has been working for me for about three months, cleaning my midtown Toronto apartment every two weeks. The team is pleasant, professional and gets the job done. They make my life easier. When I called the first time to get started, Mike he asked me lots of questions to make sure he knew what my expectations were. Gail does a terrific job cleaning my place. She is pleasant, punctual and gets along great with my dog. Gail called after the first visit to make sure everything was to my liking (which it was) and the company has somebody else follow up as well (though there have been no issues to date.) I like the online booking tool, email and text reminders. Pricing is reasonable. read more

I am shocked at the standard of cleanliness upheld by Mike, the proprietor. Cabinet handles, door jambs and baseboards, bottoms of stair banisters...I didn't even know these things needed cleaning. It was simply amazing. We had a slightly rocky start as our originally assigned cleaner was running several hours late, and we got a substitute cleaner. I was concerned that our job would be rushed due to the late start, but all concerns were assuaged when Mike dropped by to spot check the work. Mike meticulously went through all the rooms of our home and asked our cleaner to revisit any spots that needed a second check. I was extra impressed when Mike joined in the cleaning effort. Both Ananda and Mike were congenial when I made small talk, and ensured the job was done *right*, and not necessarily *fast*. Now I can see that they were running late for me because they were doing just as good a job in someone else's home. Honestly, who cares exactly what time they arrive, as long as they arrive after you've left for work and before you return from work. Aside from my personal guilt of hiring someone to clean my own house, 100% would hire this specific company again. read more

Our place was spotless, the cleaner Daniella was friendly and professional and great with my dog! Love the checklist on the website, it's very clear and gives me confidence in what I'm getting at what price. The online booking service is super easy to use as well, highly recommend. read more

Cleaning was done okay. My apartment was very tidy going into the "Deep clean option" so I was expecting it to be very thorough. Not all baseboards were cleaned (which was one aspect of this option), and there were still dust bunnies left on the floor (gave the impression it wasn't cleaned thoroughly). In the bedroom there was an apparent stain on the wall that was missed, while the baseboard was cleaned in the exact location. With how tidy the apartment was going into the clean, it seemed rushed. The kitchen and the bathroom were done REALLY well, so that made it a 3 star review as the clean was still good. However for a deep clean, and the price of the clean, I expected more, not to mention the front door was left ajar when we arrived. read more

The people were great and the work was great! I really enjoyed the quality and timing. My only concern is competitive pricing but that is something ill have to work out on my end. Hopefully I will be abel to use them again! read more

Mike is very responsive to the messages, prompt and polite. He's got great reviews that's why I was contacted him. I will definitely use and recommend his service. Plus, you will get some discount with the services he provides. read more

I'm the landlord of a Toronto apartment, who lives abroad. Another cleaning company was scheduled to clean the apartment the night before a new tenant moved in, but cancelled last minute, leaving me in a real bind. No More Chores came to the rescue! I called them the day of the move in and requested an appointment that very morning. Grace assured me she would do her best to acccomdate, despite being fully booked for the day. She made a few phone calls and (to my suprise and delight) was able to fit me in. Grace and the team at No More Chores absolutely saved my day! read more

No More Chores are Absolutely the best and very professional! i mean i cannot thank you enough. My place is super clean then before(very happy my cheeks are hurting), My floors are so shiney and my bedroom and bathroom are spotless and im beyond happy. Highly Recommended!!!! read more

Excellent service. Professional cleaners with great attention to details. Staff came on time and finished on time.

I have hired their services several times They are very professional, very detailed, very sharp. Very skilled and very passionate about what they do I will hire them again and again and again Cheers read more

It's my second time using No More Chores and received amazing customer service, both times from Grace and manager, Mike. Unfortunately I haven't met any of the cleaners because I'm never home when they come. But they seem to be very trustworthy and pays great attention to detail. I leave my keys with the concierge and j come home with the keys returned and my place sparkling clean. I always feel like I stepped into a hotel room or Airbnb, but really it's just my clean apartment! I'm convinced to now use their service regularly. I was not asked in any way to leave this review but would like to share my great experience with No More Chores. read more

Not worth the money. My kitchen looked worse than when I left in the morning, and the baseboards were forgotten altogether. I contacted the owner, who asked if they could come back to make it right, but it had to be within a certain time frame and I had to make myself available to be there. It was frustrating to be charged the full rate of a deep-clean, when I needed to clean the kitchen myself, to get through the weekend. read more

I hired this service to clean a friend's apartment after my family stayed there over Christmas. The cleaning was super easy to book, even with it happening over a busy holiday season. Email and phone communications were quick and easy, and all instructions were followed without issue. The team arrived on time, and worked quickly and efficiently to leave the condo sparkling. Price was very competitive, and I would definitely book them again. read more

Terrific! First time user and opted for deep clean. Highly recommend this co, very friendly, professional, fast and job well done. I treated myself to spring cleaning, and I will absolutely have them back more often. Now I can just sit back and enjoy. read more

I have had two visits by No More Chores and planning on continuing to book cleanings. Very professional! Thanks, A read more

First time I've used this service to clean up my house for the holidays! No small chore - and they did it up with very well. The 2 cleaners were on time and quite diligent - very passionate and detail oriented. one service was missed but that's something I'll be sure to get them to do next time I have them in. the thing I really liked was I asked for the service online - and after confirming they were coming via email and a couple of reminders - they actually turned up! Way better than some other services that didn't even respond to my online request! I'm considering regular service with them.... just need to convince my hubby! Thanks Maria and all the team at No More Chores! read more

I've had a great experience with this company at least for my needs. Things have been kept clean and clear in my home office which is the main place I maintained. Staff is polite and goes about doing the job. I will continue to use No More Chores for any future needs. read more

Dealt with them for about 3-4 years, started off ok at a contract of 40$ an hour but very variable quality of work. At the end wanted 80$ an hour as they said they "changed" their company's policy and would do the work by "job" which means they would arbitrarily decide when it was clean and would do less and less and worse and worse. It became mediocre service. their change of policy was never communicated until I complained. Cleaners would barely clean in the end, we would have to re-clean after the cleaners departure. Would not advise to get caught into this companies deceptive approach. read more

I requested the first time + deep cleaning service. The best cleaning service I have ever received. The website was user friendly and very convenient. The cleaner Jean Paul was friendly and worked very hard (without taking a single break) for hours until our apartment looks like a five star hotel room. I am for sure going to use this cleaning service again. It is quite pricey for student-budget but it's worth every single cents for the service I received. read more

After a slow start due to the original cleaner having a car accident, Supervisor Maria arrived with a seconded cleaner. She explained that the 4 hrs would not be enough for the turnover cleaning. We walked through the kitchen thoroughly and she showed me why- grease buildup etc. Convinced that it was an 8 hr minimum, I agreed. What a fantastic job. All the grease on the kitchen cabinets are removed , the bathrooms scrubbed etc. I was amazed and the fast work by the cleaner took the 8 hrs. Everything was done. I would definitely use them again. read more

Update: After my most recent experience with No More Chores, Mike reached out to me to rectify the situation. He was professional and understanding. He sent his best team out to clean one of our properties and they did a thorough job. They even re-wiped the floor on their way out so that there wouldn't be any footprints. Greatly appreciated! read more

I had a deep clean done in my condo on August 26th. The cleaner did a great job, better than other cleaning services I've tried in Toronto. For the cleaning job, I would definitely rehire. However, immediately after my cleaner left I noticed I was missing 500 Euros in cash. I was not home the entire duration of the clean and left the cleaner a spare key to exit. I contacted the cleaner and customer support, and was told to file a police report, and that they had full trust in their cleaner. I cannot say 100% that the cleaner did steal the money as I don't have cameras in my house. I rarely have guests over and I live alone, so I really couldn't imagine where else that cash would have gone. read more

I tried this service last weekend to clean my 2 bedroom apartment. Ashley spent close to 4 hours cleaning the whole place and did an excellent job. I'll definitely be looking into having them come again to clean my condo. They give discounts based on how frequently you have them come. read more

I called for move-in cleaning and windows cleaning.Very happy with results and prices in comparison with others! Anna was friendly and did a great job!Would definitely recommend the company and looking forward to seeing her next time when I would need a thorough cleaning! read more

After trying multiple cleaners in Toronto, no more chores were the only one who we called back. Their presentation needs some working on but they are very thorough and our home is always left spotless. read more

Do not use them. They charge a lot for minimal service. As I have Airbnb, they ended cleaning wrong house and I lost my Airbnb revenue. All they said was they made mistake. Not even bother for any compensation. DO NOT USED THEM! read more