I wanted to update this review. I was able to get in touch with upper management in regards to this…read moresituation. Once they heard what had happened, the product was delivered destroyed, they stood behind it and shipped a new one and picked up the destroyed one. I can say I am happy with the way it was handled in the end. The sales rep needs some training on how to deal with situations in which the product is delivered with defects or in this case destroyed. Thank you again to the upper management for taking the time to help us with the product and getting us what we ordered.

I would strongly advise caution with Big George's Appliance Mart. The company overpromises and…read moreunderdelivers in a big way. Once your order is placed and they have your money, you quickly become just a number to them. My initial impression was positive, they have a large selection of appliances and the sales team was knowledgeable. That good first feeling disappears the moment delivery becomes the issue. We paid in full for appliances that were supposedly set aside for us in their warehouse. Instead of delivering what we bought, the company chose to sell those exact items to another customer. Ours were not delivered and the manager and sales associates attempted to rectify the situation by offering us cheaper, lower end items that were in stock. The story I got from everyone I talked to there about the situation was different, and all full of excuses, never attempting to offer a reasonable solution. Be cautious of the good reviews you see. The front end experience can look impressive, but when it counts, after they've taken your money, they fail to honor the sale. Extremely disappointing and unprofessional.

We had a wonderful experience finding our new refrigerator here. Ben found just what we wanted and…read moreneeded at a great price as well! Delivered when promised, and the installers were great as well. I highly recommend this business.

From the owner: Appliance Solutions is a family owned appliance showroom on East Grand River Avenue in Brighton,…read moreMichigan, serving Livingston County and the surrounding communities. We carry everything from entry level laundry to luxury built-in kitchens, including Speed Queen at Platinum dealer status, Viking, La Cornue, Lacanche, Liebherr, Signature Kitchen Suite, Fisher & Paykel, Bertazzoni, GE Profile, Cafe, LG, and Whirlpool. Our own team handles delivery and installation, including wall ovens and built-in refrigeration, and haul away is free with installation. Working units we remove are donated to the local Habitat for Humanity ReStore. Financing is available. Visit the showroom and we will match the right appliance to your kitchen, your cooking, and your budget.

Stopped by here on Thursday this past week and received great customer service from Vinnie…read more Purchased a GE Refrigerator with a small dent in the door, saving us hundreds of dollars! We were going to install on our own until we took nearly 3 hours removing the old fridge from the house!! Called Vinnie about his delivery team doing the install and cutting us a break on the install fee seeing as to how we had already removed old unit. He said he would work with us on cutting the fee accordingly. We are hoping for a very impressive and prompt install sometime next week. Keeping our fingers crossed!

great customer service, if your in need of appliances they have like new gentle used very nice…read moreappliances and I highly recommend shopping here

Im glad I found this place. We recently bought a new home and have a lot to upgrade, I first bought…read morea fridge from them that saved me $1000 less than stores were asking. Once it was installed I realized how much everything else needed to be replaced as well and didn't even look anywhere else because I knew these guys would save me a ton and they have the newest products that are still in store at HD and Lowe's. I bought a washer & dryer, dishwasher and stove. For this order I didn't even go to the store, I worked with Han via Facebook chat and paid over the phone. She showed me pictures and made sure we were getting everything we wanted, and for an amazing price. No way we could have afford all of that if it wasn't for this place. They are extremely reliable and professional which is such a relief compared to some of the reviews from other discount appliance places that had me worried. It's hard to see in the pictures if there are any scratches and dents visible so I'll share incase you're wondering and looking; there's none on any of the visible surfaces in my home, so no one would know. They were able to get me the right ones that the dent or scratch would face a wall no one would see. :) I also love that it's a small family business, they work so hard together and they're really genuine people. Such a nice change from Lowe's that you don't know who to contact or when they're showing up. They communicate the whole way and show up when they say they are.

This was our first experience with this establishment and it will not be our last. The store was…read morewell- stocked and the staff - very friendly. It was nice to browse in the store without staff hitting you over the head with sales pitches. We are very happy with our purchases and the fact the staff assisted with loading when we arrived to pick up our purchases. I highly recommend this appliance store if you want well- known appliances at great prices that also has extremely nice staff and good service.

Buy beware not sure if they're open box or scratching dents some are new but at least 3 years old…read morethe one year warranty doesn't mean much if the business isn't there the next year. Is he a Salesman or repairman who's going to repair the appliance when it breaks. It's best to Buy open box and scratch and dents from a major store like Menards Home Depot Best Buy. If the appliance works well and sells for truly half price then it could be a bargain. And find your own electrician his is a çon mam

It's been a while since my last note about them. I stopped by earlier this week to check out some…read morepossible appliance replacements. I was very pleased to see it's the same owner with the same helpers for delivery and installation, and... and... he's expended into the next door storefront so has more on display. ALSO, as lots of potential customers were looking for new, as opposed to used, washers/dryers/stoves/refig's, he now has a modest line of brand new units too. So definitely worth checking out.

I was shopping in Washtenaw County for a medium size, upright freezer. I'd visited a local "scratch…read more& dent" warehouse on Ann Arbor's west side, and found one smaller than I wanted for a reasonable price. I called Detroit area options, not finding what I wanted. I called Appliance Warehouse Direct, spoke with Anthony, drove there and bought a medium Frigidaire upright freezer, scheduled delivery, and removal of an old refrigerator-freezer that DTE picked up the day after delivery. Anthony has used washers and dryers, out of box and scratch & dent large appliances to suit bargain hunters' goals. His long experience with such products seems to be a great foundation for high integrity, long term success in this relatively new area business.

From the owner: We sell out of box brand new appliances with the lowest prices. We price match plus 10% of the…read moredifference if you find a lower prices. We also pride ourselves on world class customer service.

Easy selection and great knowledge of sales by Jun at the west Bloomfield store! Also, Juan and…read moreAndrew delivered the washer and dryer, installed quickly and also explained stuff about the products! Excellent service and delivery!

I was guided to Big George's Clearence Center in Ann Arbor…read more And was greeted by Patty Kerentoff. She is a very knowledgeable salesperson who showed me several appliances that were slightly damaged. This didn't bother me as the prices reflected this and a refrigerator magnet would do a good job hiding the blemish anyway. I will definitely make a return visit in the future!

I am often described as "a tough customer" because I expect good service and can be demanding. I…read morehad to choose all the fixtures for a house I was renovating in Savannah. Thank goodness Sue Daniels was there to help me. She is truly an expert who knows every item in that store. She quickly keyed into what my style is and together we chose everything. She could be the best salesperson I've ever worked with! Becky Parr

Decade long customer, literally have spent tens of thousands with this local business. Had a model…read morenumber for two replacement bathroom sinks, decision made, and went into store to see if the specific item was in stock. Asked an employee who was wasn't occupied to explain that was my question. VERY rude woman pointed to a sign about appointment only, and next appointment was end of March. Tried to explain I wanted to buy an item from their stock. Rude woman again said couldn't do it but had to schedule. Eight weeks away. Ok then, took my stock # to Lowe's, who were very friendly, and bought my two Koehler sinks there at 40% lower price. I'm tired that crappy, rude customer service gets blamed on staffing COVID issues. Done spending my money here.

kane came out to look at some trees in my yard that are dying. he talked a big game. never heard…read morefrom him again.

Lotus provided great designs. Their project management was extremely poor. They destroyed our…read moreexisting sprinkler system, requiring thousands of dollars of repairs. they also failed to provide weed barriers and advice to protect plantings from deer. I would not recommend their services.