I wanted to update this review. I was able to get in touch with upper management in regards to this situation. Once they heard what had happened, the product was delivered destroyed, they stood behind it and shipped a new one and picked up the destroyed one. I can say I am happy with the way it was handled in the end. The sales rep needs some training on how to deal with situations in which the product is delivered with defects or in this case destroyed. Thank you again to the upper management for taking the time to help us with the product and getting us what we ordered. read more

I would strongly advise caution with Big George's Appliance Mart. The company overpromises and underdelivers in a big way. Once your order is placed and they have your money, you quickly become just a number to them. My initial impression was positive, they have a large selection of appliances and the sales team was knowledgeable. That good first feeling disappears the moment delivery becomes the issue. We paid in full for appliances that were supposedly set aside for us in their warehouse. Instead of delivering what we bought, the company chose to sell those exact items to another customer. Ours were not delivered and the manager and sales associates attempted to rectify the situation by offering us cheaper, lower end items that were in stock. The story I got from everyone I talked to there about the situation was different, and all full of excuses, never attempting to offer a reasonable solution. Be cautious of the good reviews you see. The front end experience can look impressive, but when it counts, after they've taken your money, they fail to honor the sale. Extremely disappointing and unprofessional. read more

I made a Yelp account just to write this review. Avoid this place. You are told to contact management and they don't do anything for you. They are hard to get ahold of. We ordered our appliances back in March for an August delivery. Come to find out, something happened to the appliances and was told one day before delivery that not everything was in stock. Note, this is 5 months since we ordered the appliances. The delivery experience has been terrible. We were told a specific day by our sales rep, but that didn't happen. Just an awful experience. read more

Extremely Disappointed -- Poor Damage Handling & Inadequate Compensation I spent over $27,000 on appliances from Big George's--refrigerator, oven, stove, and speed oven. What should have been a straightforward delivery turned into a frustrating, year-long ordeal that ended in small claims court. During delivery in March 2024, their team dropped a nearly 500-pound refrigerator off our porch while it was still on a dolly, damaging the concrete at our entryway. The entire incident was recorded on our doorbell camera. Despite admitting fault, Big George's initially offered only $200 or a patch repair--solutions that multiple independent contractors deemed unacceptable due to weather exposure, color mismatch, and long-term durability. Four contractors--including Midwest Construction, Dexter Concrete, Santoro Tile and Masonry, and Michigan Rose Construction--recommended full replacement of the damaged section, with bids ranging from $3,500 to $5,350. One wrote: "Patching is a temporary fix in this climate and will not blend with the existing concrete. Full replacement is necessary for structural and aesthetic reasons." Even Big George's own operations manager acknowledged liability. Still, the company refused to restore the damage properly. It wasn't until a small claims judgment--over a year later--that I received a mere $235.86. For a company that claims to be customer-focused and reputable, this experience was anything but caring. Their handling of the situation was dismissive, slow, and grossly inadequate--especially considering the scale of my purchase and their clear responsibility. If you're considering Big George's, be warned: if something goes wrong, you may be left to deal with the consequences on your own. read more

I cannot recommend this place. They have nice appliances, and the sales people are nice to deal with (hence 2 stars), however that is where it ends. These appliance places NEED to rely on RELIABLE third parties...like plumbers to connect your dishwashers, and warranty companies to take care of things if you get a lemon. The plumber they sent to install the fancy new high-end dishwasher 6 years ago, installed some hoses incorrectly which led to a flood in my kitchen, and our needing to pull up our floors from the kitchen all the way to the front door. Thankfully we have insurance (although after this claim our rates were hiked so high we had to switch). We should have learned the first time. We bought a top-of-the-line 4-door Frigidaire $3,500 fridge there 4 years ago. We've needed several small fixes in that time, but dealing with the warranty company has been HORRIFIC. Witbeck and Big Georges use "Centricity". Well, our fridge is now on the fritz after4 years (the freezer is no longer freezing and everything has melted), and ice-maker dripping, and as of yesterday there is a loud buzzing sound -- and we cannot get a call back to save our lives, even though they've "escalated" the situation. If I instead chose to call a local appliance company they would be here in 24 hours. We are going on 6 days, with no sign of service and no promises of anything! I am sick to my stomach. DO NOT BUY FROM HERE. THEY DO NOT STAND BEHIND THEIR PRODUCTS, and they will give you a POS warranty. Hey, Witbeck/Big George's...do better! And, Mark...don't bother with the damage control here. If you want to make it right you can contact your customers who have been through H3ll!! read more

Get ready for a GREAT review. We purhased a full kitchen of appliances (large refrigerator, double oven, dishwasher, cooktop), a sizable delivery. We were in the midst of a total renovation: demo was done, walls coming apart, commercial equipment everywhere. Andrew and Chris Y were delivering. They told me they were coming in the morning and gave me a link I could use to track the truck. I could easily see where they were, then the first stop, and I was second. Very good tracking when you want to see what's happening. All the appliances were delivered perfectly. Andrew and Chris had a tricky path to navigate, and were super-professional in navigating walls, corners, hanging lights so nothing was touched. Frankly, having moved some stuff myself, I was amazed at how carefully and smoothly they moved these mountains of stuff. So yes, I can only give five stars here but my opinion is 10 on a scale of 1 to 5! If you get Andrew and Chris, you will get two experts who are super-careful about your home, know how to un-crate your valuable purchases, and get them where they need to go. THANK YOU ANDREW AND CHRIS!! read more

What an amazing experience we had today! Patty was extremely knowledgeable and helped us through the whole process. We started off just looking and ended up pitching all of our new appliances through her. We easily spent 2-3 hours there but for good reason and that's because she cared and wanted to find us the best deals! She wasn't out there trying to sell us the most expensive things and was mainly focused on making sure everything was perfect for us! Thanks again Patty, you've gained a new customer for life and hope you see this review. read more

Friday we had our new Bosch dishwasher delivered and installed. Josh and Daniel were not only professional and efficient they were friendly and careful with everything in our home. With the great service we always get from Big George's Appliance from Logan our salesperson to Josh and Dan our delivery and installation team we wouldn't think of going anywhere else! A plus service. Thank you. read more

Got a nice apology from Mark B and a suggestion to call the sales manager. Left Big George manager a message 5 days ago and waiting for a response. Maybe I'll get a call next month? read more

I recently bought a Bosch induction range from them, with installation. We pay extra $100 adding to the existing installation in order to make it right. It was not totally evenly installed and we were told that was best they could do. After using for a period, we realized that really caused the problem cooking on an uneven surface. The oil stayed one side of pan when cooking. We called Big George and hope they could fix it. They asked for another $100 for the adjustment. We knew this is a simple adjustment but because of lack of strength, we could not do it. They said the manager would call to discuss, but it never happened. We used them to support the community store. Very disappointing! We could buy from Costco which could be more responsible! read more

Thomas and Bart Came to our clients home and were very professional, efficient, and clean. They came and left with a smile on their faces and provided excellent service!! read more

Thomas and Eddie did a fantastic job! They were on time. Polite. They knew what they were doing. You are very lucky to have them on your team! They should be proud of themselves! read more

Cody was fantastic! He did a great job installing 4 appliances into my two story condo! Hard working young man and so polite ! I would recommend this young man to everyone and refer your appliance store to everyone that I know! read more

John and Jayden installed a new dishwasher for us this morning. An incorrect part was ordered by the salesperson and they helped me get the issue resolved really quickly. They were super friendly and fast. They arrived 15min early and had my old dishwasher removed and new one installed in 1hour. They were careful to keep my home clean while moving in and out. read more

I had an excellent experience with the whole team at Big George's. It started with Logan who helped me greatly in selecting many appliances: a washer and dryer; refrigerator; built in oven; and dishwasher. He really knew his stuff and which specific appliances had the features that were important to me. He also stressed customer service. That is why I bought all five appliances! The oven and dishwasher required an installation team. I can not say enough about Tim and Chris. They were very professional from start to finish. They were careful, eager to explain tips about the oven and dishwasher, and quite pleasant throughout the whole process. read more

Walter, the manager of the West Bloomfield store, is the BEST! He went out of his way to take care of an issue that the appliance company refused to cover. HE made a couple of calls and I received a call back from the company apologizing for the incorrect information. He followed through on his word! I bought six appliances from this store and I will continue to do business with them in the future. Anyone can sell an appliance but if there is an issue, who will stand behind it? Walter and Witbeck! read more

I had been in need of a new washing machine for a short while and found out about Big George's Appliances from a Facebook post. It was so nice to get old school customer service! The moment we walked in we were greeted by a gentleman who pleasantly asked what our needs were and directed us where we wanted to go; you could tell he enjoyed his job. We met Brad in the washer & dryer area and he was very helpful and did Not try to sell me what I didn't want. I told him, "I don't need a lot of bells and whistles on it, as I basically use the same setting for almost everything I wash." Of the options he showed me he was: very knowledgeable about the different settings and their energy ratings, why 1 cycle is better for ABC versus another, how energy efficient different machines were, water usage concerns, even pros/cons of traditional agitators in the middle and drum agitators. He was patient answering my questions, if he didn't know the answer he looked it up right there. Brad was very professional yet personable and I was at ease throughout this experience. When completing the sales process we talked about where we were from and the days of independent appliance stores, his experience in the field and before we left he asked if we were going to stick around the Ann Arbor area and explore or head back towards home in Dearborn. We asked him to recommend a good place for dinner and he gave us several options, which all sounded great. Before we left I wanted to look around and see what all the store had to offer and there were several model "kitchens" with fabulous ideas for countertops, backsplash tiles, sinks, cabinets etc. Plus a nice BBQ section with smokers and multiple types of wood pellets, in bags stacked like you would find bags of dirt at a nursery/gardening store. The store itself was very clean, organized well and staff all had classy Friday casual dress with name tags. They have their own parking lot. I feel I paid a fair price for my washer which was marked down a bit $550-580 range and after fees were added $730ish. I highly recommend Big George's for any of your household appliance needs! read more

Chris the salesman was very nice,,,that is where is customer service ended. I purchased 4 appliances. Upon delivery, they were literally dropped off in the garage. Upon inspection, both the refrigerator And the range were both damaged! After much back and forth between multiple phone calls, texts and emails, I was told to contact Whirlpool for resolution....Ha. Good luck getting in touch with them. Additionally Whirlpool Stated the6 Do not replace damaged items only " repair!" I should not Have to accept defective, damaged on delivery appliances and have to have them repaired before they are even used. Finally got the store to reorder them. Got a text the day of delivery, the second time, saying the box was "compromised" and range reordered...again. Finally the week before Thanksgiving my "new, new range arrived. He staTed am only here to drop off the new appliances and NOT to bring them into the house to be installed...only exchanging defective range. My understanding now (after further phone calls) is I am responsible for getting a 400 lb frig out of the house so that a"team" may come this following Tuesday...2 days before Thanksgiving . This Is not any way to treat a customer. Sorry I purchased my appliances here..never again. read more

first, despite our name, we're real people. Anyway I was just looking through our posts and realized we'd never graded these folk. With the caution that our experience was four years ago, we were very highly pleased. We looked at the refrigerator/freezer units and found one that was perfect. Bottom freezer! Their price was quite competitive (about $1,000), and they delivered it promptly. Highly recommended. read more

We purchased all new appliances from big George's for a new build home. From our first visit to the show room, to deliver, to service, and beyond, we have been very happy with our purchase. We have been in our home for about 1.5 years. We plan to purchase any necessary appliances from them when we finish our basement down the road and would recommend them to any family and friends. Our sales contact, Pedro, was knowledgeable, friendly and helped us select the best options within our budget we had. read more

Shopped at two local appliance stores for a washer & dryer, one big box, and one "specialty" showroom. Really liked the salesman, Josh, here but decided to go with the so-called specialty outlet. Turned out to be a bad experience having the unit being delayed twice and over 3 months from the order to possibly be delivered. In the meantime, our washing machine completely broke down. Had the order canceled and went back to Josh at Whitbeck. Josh had the new GE Profile ventless washer/dryer delivered in 3 days! Josh is a pleasure to work with, knowledgeable, and understands good customer service. Roberto and Juan who delivered the unit had quite a task on their hands getting a new large combo unit down to the basement with tight stairs/turns. They did it with the utmost concern and care and successfully got it down. These guys are super! Bottom line...this would have been the best choice to begin with. They had the best prices and most importantly superb customer service. BTW...this new GE combo all-in-one washer/dryer so far is a GAME CHANGER! Four (4) loads so far and works magnificently. read more

Big Georges left a damaged refrigerator and promised to fix it. We should have made them take it back immediately. BG's service and Mike the manager from Ann Arbor quickly passed it off as a warranty issue with GE. GE came out the first time, no parts. Second time, the wrong part. Third time they shipped the same "wrong" part. BG's manager has not returned a call as he said he would. Salesperson says it not his issue to resolve. I would not trust any of Big George's staff to tell the truth or follow thru on an issue. Our money for a new refrigerator went to Big Georges, they should make this issue right. Stay away. read more

Our GE Cafe range was installed by Grant and Mor and they were most professional and did a great job explaining some of the features. Thank you so much gentlemen. read more

Recently needed to replace some aged appliances. Mike Fournier was outstanding at sales and helped guide the purchase. John and Joey G delivered and installed my new washer and dryer today. They were fantastic! They were very professional, knowledgeable, friendly, and quick. highly recommend using Big George's for all your appliance needs. read more

We had a new over-the-stove microwave installed today. Mike and Corey (sp?) were courteous and efficient and did a good job with the installation! Also, Logan, the salesman who worked with us at Big George's, has done a great job. We'd shop at Big George's for appliances again. read more

Big love for Big George! Being relatively new to Ann Arbor, I didn't even know Big George's was a thing. As far as I knew appliances came from big box stores. But then one day, I saw one of their trucks making a delivery, and a little light went on inside my head. It said, "We have a local appliance store in Ann Arbor!" I filed that fact away for the day it might come in handy. When we moved into our new house, we needed a dryer. Stat! But it was in the midst of a pandemic, and everyone was sold out of everything. Somehow Big George's still had one that was pretty close to the one I wanted. So I bought it! Their delivery team came in wearing masks. They had to remove the door to the basement to get the machine downstairs. Then they had to take out the old drier vent which was a mess. But they did everything quickly, cleanly, and professionally. Everything was great. Maybe it was a little more expensive than it would have been with a big box retailer, but I felt good about supporting a local business. The expense did give me pause when it came time to order a washing machine. So for that I went with a big box retailer. That team arrived without masks. While the instal team got the washer in place, it was a bit of a mess and not nearly as professional. Plus I had to remove the door to the basement myself. So now I'm a Big George's customer. I have since ordered a chest freezer from Chad, and just had John over to take some measurements of my kitchen, so we can make sure the new appliances are perfect for the space! John even popped into the attic to check on the viability of installing a ventilated hood above the stove, which was beyond the scope of work. Big George's has my utmost confidence. Everyone I have spoken to has been wonderful, and they show up when expected within a reasonably narrow time window. Today's slot was from 2p-5p, and if I recall correctly the big box store required me to block off the full day. While I know my next purchase might be available for less money elsewhere, I am thrilled with the service and professionalism of this great local business. I'm so glad I saw their truck and that this awful pandemic brought us together. read more

I'm really sorry to post a negative review of Big George's. Our family has been a loyal customer of Big George's for over thirty years purchasing generations of kitchen and laundry appliances with good outcomes. Their showroom and selection are great, and visiting the showroom is also fine. Unfortunately, over the past few years, actual customer service - after they took our money - has plummeted. I've had two bad experiences in the past two years - 1) incompetent and unqualified installers with no or insufficient electrical training, and 2) absolutely no salesperson followup after I paid for installation estimate. For the incopetent installation, I was offered a refund of the installation fee with no followup or refund despite my sending reminders for weeks. For the recent install estimate, the installers were great - once they arrived; after I called the dispatch # on my receipt, I was told that the salesperson did not send them the order, and then after the installers made their assessment and told me the salesperson would follow up, I've heard nothing. Big Georges needs to do much better to re-earn our trust and any more of our money - especially for installations. read more

Tim B and Mike K installed our dishwasher and beverage fridge and it went great! They were professional, kind and made sure to not scratch our wood floors! I will definitely be requesting them back when we have the rest of our appliances installed! read more

20 year old stove and fridge needed replacement. Big George's was the right place to go. From Sales to install it was an excelent experience. John and Jayden did an incredable job of installation. They had to remove part of the counter top and the fit is perfect for the stove. Microwave installation was perfect. Such craftsman they are. Friendly and helpful on every step. Jermaine and his partner got the old ones out and the new ones in easily. first rate teams. I couldn't be happier. all was cleaned up and hauled away. read more

Big George's Home Appliance Mart - new induction stove and microwave - Appliances Near Me - Ann Arbor, Michigan

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I purchased a refrigerator last year and after a few months I realized it was not keeping the freezer at the correct temperature. It was under warranty and the sales person who helped me initially gave me a number to call. The service person came over and stated that it was installed incorrectly causing damage to the door over time, and it was no longer sealing properly. The door would need to be replaced. I talked to whirlpool and it was not covered under their warranty as it was the installer's fault. I contacted the sales person as well as the store via email and no one has responded in any way. My freezer is now useless and my only option is to pay to have it fixed. read more

The 2 guys who delivered my refrigerator were really fantastic! Rob H and Adam could not have been better! Answered all my questions and were so nice. Thank you guys! read more

While replacing a dead 5 year refrigerator is NEVER a fun task- my buying and installation experience was terrific. My salesman at the Big George's Clearance center was knowledgeable and very helpful. The installation with Andrew H and Zac was over the top easy, and it was verging on fun. They took care with my house; tight turns with wood trim. They explained the procedures to follow for the first 24 hours with ice and water. Great experience. read more

Local business PLUS friendly and competent service. I will be back. SUPPORT THIS PLACE

BUYER BEWARE! We ordered $4500 in appliances between a fridge, washer, and dryer. The ordering process was smooth but it after they get your money its all down hill from there. Our fridge wasn't delivered on time ( I had to call at 1pm to be told we weren't in their schedule) and the washer and dryer were severely back ordered (which is fine if there was communication) After 2 months of waiting we finally got our washer and dryer. Turns out the wrong dryer was ordered (1 number was off ) I have called and emailed numerous times to our showroom salesman and to the online + showroom sales manger with no response. This has been going on for 2 weeks will no resolution. They will ghost you if you have any issues. This isn't the Big Georges they used to be 10 years ago. Save yourself the headache and go somewhere else!!! read more

Big George's Home Appliance Mart - Clearly the only wrong dryer, doesn't even come Close to being evening with the washer - Appliances Near Me - Ann Arbor, Michigan

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Wanted to support local business versus big box...and it started out great. We came home from vacation to a dead refrigerator and they hooked us up within a day. Then that one went bad in less than a year. Got a replacement, transferred the extended warranty...and the second went bad in less than 2 years. Their warranty partner, EPIC, was an absolute nightmare. Took more than 2 months to get them to come look at it because "the app says it's fine". Then another 2 months for them to acknowledge it was unrepairable. At one point we were told we could "find our own service and apply for reimbursement". Had to go to the showroom in person and pitch a fit to get any attention to the matter...then it took another month to get a check for $700 less than we originally paid. We will not be returning read more

Sales staff is friendly but I would not recommend this store at all. We purchased a GE Monogram oven and dishwasher in 2019 and had to replace both of them this year. The oven broke twice, fortunately the first time under warranty but the second time we paid $400 to fix it and it stopped working again this year. Say not to GE Monogram and beware of buying anything from this store! read more

We purchased a new microwave oven over the phone. The old one seemed to have stopped working. The store was able to schedule a delivery quickly with exactly the model we wanted. When the delivery crew arrived, they were willing to test the old microwave before removing it. They found it working and reset the various settings. They happily returned the new unit to the store saving us money. The crew arrived ahead of the scheduled window. They put footies over their shoes so as not to track in dirt. They were businesslike, personable, and upbeat. It was a real pleasure working with them! We will happily continue shopping at Big George's! read more

Our dishwasher shorted out and never came back to life after a power outage this summer. We knew pretty much what we were looking for, and when we went into the showroom in A2, Austin was super friendly and helpful. After we'd looked at a few options and let them know what we were looking for, he noted that they did have one exactly like what we wanted in stock, and we got it. Super service! And where Big George's really shines is on the 5-year warranty and the installation. They delivered within a week, Joey and Brandon were super helpful, answered all of our questions, installed a new balanced electric connection, and did everything exactly as we asked for it to be set up. Will definitely visit again when we need any appliances. Thanks! read more

Eddie and Joe did a great job with my install. Arrived near the beginning of my time window, carefully brought everything inside, tested everything to make sure it works, and cleaned up on their way out. read more

3/2/2023 Jerod and WIlliam made a follow-up visit to install a missing piece on a GE range purchased from Big George's. They were prompt, friendly, efficient and did a great job. This our second experience with Big George's Home Appliance Mart and we would recommend them to anyone needing appliances. Our salesperson, Chris Baharis, was so helpful as we were making the initial purchase and then followed up to make sure everything went smoothly with installation. Cynthia E Dearborn, Mi read more