My first experience here was phenomenal. They got very close to the platinum blonde I wanted, and I…read moreleft extremely happy. Because of that, I returned for what was supposed to be a simple root touch-up.
Before starting the second appointment, I've received compliments from other hair stylists on how healthy my hair was. I've consistently been told my hair is thin but healthy, and I've worked very hard to maintain it.
Unfortunately, this visit was the complete opposite experience.
I was at the salon for over six hours, significantly longer than my first visit. Multiple stylists were working on and checking my hair throughout the process, and I trusted that everything was going smoothly. No one checked in with me to approve the color before beginning to blow dry.
When I finally saw the result, it was far from the platinum blonde I requested. Instead, my hair was left an orange-toned blonde. I had gone in for a root retouch, but they dyed my entire head without discussing that with me first.
After I expressed concern about the color, I was suddenly told my hair was "very damaged" and breaking easily -- despite having complimented its health before starting. I was then told I needed a keratin treatment in order to proceed. This was not something I requested or agreed to; I was told it was necessary after the damage had already been done.
During the wash, I could physically feel excessive pulling, and when I stood up, I saw a significant amount of my hair had fallen out. It was heartbreaking, especially after taking so much care of my hair.
They attempted to adjust the tone, and while it became somewhat more acceptable, I ultimately left just blonde -- not the platinum blonde I originally had and specifically asked for. There was no apology, no acknowledgment of the distress caused, and no adjustment to the bill. I paid full price for a service I was deeply unhappy with.
To make matters worse, I later received a voicemail asking me to return and pay for the keratin treatment -- something I never wanted and was told I "needed" after their mistake. Even in that message, there was no apology.
My first experience was wonderful, which makes this even more disappointing. Unfortunately, after this visit, I will not be returning