I would not recommend this place. We were unable to tour the place before going or we never would…read morehave picked this place for my father. When my family arrived, we were brought to my dad's room where he was sharing with another individual. The bedding was stained. In the bathroom that was shared with multiple individuals was unsanitary. It had brown-stained towels wrapped around the base of the toilet and smelled strongly of urine. My father was also told that he needed to relinquish his electric wheelchair and would be given one of theirs. He's informed they would "try" to find one with neck support, but could not promise one would be available. He absolutely must have neck support at all times and a standard wheelchair would not have been able to provide him the support he needed. He also does not have the strength or mobile to be able to push himself in case of an emergency. If something were to happen he would have been trapped. He was there from around 3pm to 8am the next day and at no point did any staff come to the room to check on him and see if his needs were being met. The only staff interaction happened in the middle of the night when he called to have his roommate turn off his TV and was told his roommate could watch TV at full volume all night if he wanted to, which he did ensuring he got no sleep that night. I came the next morning to remove him from the situation. Upon check out they lost some of his multiple RX medications that were later found and had to be mailed back to him. Essential RX medications should never have been lost in the first place which only added to the stress of the experience. This sad facility overall was not a place we believe any veteran should be subjected to.

Based on the so-called 5-star review from Medicare and US News & World, I selected this facility…read morefor myself when I needed support recovering from surgery. Even before I arrived, as I waited in the hospital, the center showed issues by not returning phone calls made by my case manager. Four days elapsed before they responded. Don't believe the false promises made on their website, such as "Prior to admission, one of our admissions staff will reach out with a phone call to give you a brief explanation of what will happen upon arrival. They will also set up a time to have an initial meeting." Neither that call nor that meeting ever occurred. I gave it a week. The staff that I met and who took actual care of me were industrious and gracious, despite being overworked and (probably) underpaid. However, the services that I expected, such as extensive PT to improve my physical strength and flexibility, and the promised OT sessions, including learning how to get in and out of a car and learning how to use a tub bench, never happened. The meals were occasionally meager (one slice of plain bread and half an egg), sometimes tasty, and never included fresh fruit or vegetables. Part of recovering from anything should involve healthy nutrition that is based on fresh food. But I'm sure the industrial-sized cans of whatever are significantly cheaper. The incessant beeping of unanswered calls and the screaming/yelling of a woman parked in the hallway most days made for a disturbing and challenging environment in which to try and rest and heal. Without notifying me or asking my permission, the staff changed the days, times, and locations of scheduled doctor appointments. Imagine my surprise when I decided to double-check the status of appointments. Early on, I slipped in a puddle at the base of the toilet shared by two rooms (4 patients). My right foot (non-weight-bearing foot in a splint) slammed down on floor and my back slammed into a grab bar. Staff said that the puddle/leak had been previously reported to maintenance. Maintenance stated that the toilet was fine. Every day for the remainder of my stay, the floor was wet and a towel was required to mop it up. When I informed PT that I was having chronic back spasms and pain after the fall in the bathroom, the staff said that they would provide some sort of back support. I asked about the back support again the next day. The back support was never provided. The understaffing presents definite challenges for both patients and staff. When you are non-weight-bearing and you rely on staff to obtain medication or use the bathroom, you must be prepared to request medication several times, because they will forget and you will suffer. To avoid developing a UTI and being forced to foul my clothing, I learned early on to request access to the bathroom before I seriously needed it. It might easily be 30 minutes before anyone's available to assist you in getting to the toilet. The requirements that they were supposed to fulfill, such as ordering a walker and restarting my in-home PT and OT, failed to materialize. I made several visits to their office before I discharged myself to make sure that they had placed orders. I don't know if they were lying to get rid of me or just because it's standard behavior. After I discharged myself, I expected the walker to arrive at my home and the home-health care to resume. For the next 10 days, I called repeatedly to ask what the status was. No one responded. My case manager from my insurance company also called, and they failed to respond to those calls as well.

My mom was a resident at Stellar Care for the last two years, and my family and I visited so often…read morethat it truly felt like a second home to us as well. We spent every holiday here and always appreciated the kindness and welcoming atmosphere this place provided for families. We have so many positive memories and wonderful things to say about Stellar Care. The caretakers were wonderful to my mom, and I am incredibly thankful that she was cared for by so many sweet and gentle people. The nurses gave my mom nicknames like "Smiley" and "Diamond Eyes," and it was truly heartwarming to see how special they made her feel. Beyond being a care facility, we viewed each visit as a trip to "Grandma Jeri's House," where our two boys made every visit with Grandma as special as possible. One of our favorite spaces inside Stellar Care was the library--a living-room-style area with plenty of seating, a large dining table, and shelves filled with books, games, and arts and crafts. Equipped with a TV and a record player, it felt like a private hangout where we could spend quality time together. That room hosted many game nights filled with Dominos, Yahtzee, and Uno. We loved the space so much that we celebrated her 70th birthday there, reserving the room, decorating it, surprising her with her favorite foods and cake, and enjoying the day surrounded by loved ones. Another favorite space was the outdoor patio backyard, which offered large tables, a swing chair, and fans and heaters to accommodate changing weather. It was a wonderful shared space to relax, socialize with other residents, enjoy the sunshine, and simply spend time together. There was also a smaller patio that was perfect for quieter days--bringing a portable speaker and enjoying music in the breeze. I loved how every day at Stellar Care was filled with engaging activities, from birthday celebrations and trivia to bingo and live music performances. One especially cherished memory was St. Patrick's Day, when Stellar Care hosted an afternoon of games like hot potato and provided treats and activities for everyone to enjoy. We spent so many wonderful days at Stellar Care, and we are deeply grateful for the love and support shown to my mom. I will truly miss coming here--it was a peaceful, beautiful place filled with warmth and love.

This care home is very clean and cares about its residents. I have a family member here and when…read moretheir care team visits they always comment on how clean this home is and I agree. They respond to questions and concerns and communication very well if there are any issues.

The manager was very attentive and helpful. The place looks clean and peaceful. The patients seemed…read morewell cared. Even if we have not used the place as yet, we had a very good impression of it.

Our mother needed long term residential. We tried 3 other locations and were at our wits end…read more Julie and her staff were a godsend. They cared for our mother with so much compassion and professionalism. They carried the burden so we could enjoy the end with her and just focus on her. Thank you Julie to you and your wonderful staff!

I should have written this review many years ago. Since 2002 My Grandfather, Grandmother, Close…read moreFamily Friend, and now my Mother have all lived in this Small, but Wonderful, Assisted Living Home. Gigie has been helping families for the last 27 years. The care she and her staff give is far better than what I have seen at other, more expensive facilities. I cannot say enough good things about this place. Sadly my mother has dementia, and we are having to deal with her care far before we ever expected to. Because of some family issues, my mother started out in a large, over priced Memory Care Facility. The care she got was horrible, and I mean horrible!!! I finally was able to convince my siblings to move her to Casa del Cielo, where she should have been from the start. It took less than one week to know with 100% certainty that it was the right choice. If you are seeking a small, reasonably priced home, where you and your loved one feels like family, and not just a number, then I highly recommend you give them a call.

From the owner: Casa del Cielo is a board and care facility for elderly, It's a family owned and been in business…read moresinced 2005 . Our dedication, time and expertise based in our experienced in the past years dealing with Dementia, Alzheimer's, Stroke, Parkinson's residents. Staffs are trained how to handle and deal with challenging residents based on their behavior.

Toured Nazareth House for my grandmother and had a great impression. The facility is spacious,…read moreclean, and well maintained. Staff were friendly and patient, and the residents looked well cared for. It felt like a warm, respectful environment.

Whatever you do do not bring your loved one to the Nazereth House it would be one of the biggest…read moremistakes of your life. There's so many more nicer places out in the beautiful city of San Diego. Do not bring your loved one here.

When my 97 year olde father-in-Law needed the care of an assisted living facility early this…read moreSpring, both my husband and his elder brother and his wife did a bunch of research to find the best fit. All four of us visited and toured several facilities both in Northern and Southern CA. We wanted to find a place for dad that we felt comfortable live in ourselves. Dad had been living in Northern CA for most of his life, so when my husband and I visited Cloisters (several times), and had met with Tia and other staff members, we felt that it would be the best fit for him, it was still a big leap of faith as it was major move for dad at such an advanced age. Now it has been 3+months and dad has fully adjusted to the facility, met new friends and very much enjoying his new home. Always greeting you with warm smile, Tia is the driving force that keeps everything going the right direction, but each and every person that we have had the pleasure of meeting so far have been caring, attentive and a joy to know. We usually visit dad twice a day every day, so we don't miss much. We would like to specially recognize Marlene who has been exceptionally careful when she is showering dad who had a foot surgery recently. Just last week we celebrated dad's 98th birthday with a cake for everyone at Cloisters. My favorite aspect of the facility is that every room has a view, and most rooms have a private patio access to an immaculately maintain garden brimming with roses, cannas, bougainvillea, many shady trees, hummingbirds and butterflies and many pollinators flitting about, that would cheer up the gloomiest of moods. Lastly I would like to add that I would personally like to live at cloisters when my time comes. Thank you Tia and Team for taking such good care of our dad as if he is your own.

I want to recognize Tia, the administrators at Cloister of the Valley, who is truly exceptional in…read moreher role. She is compassionate, organized, and deeply committed to supporting both residents and staff. From my interactions and what I've observed through her, she helps foster a warm, respectful, and professional environment. The staff she works with reflect that same level of care and attentiveness, which speaks to the strong culture she helps maintain.

I feel Atria Collinwood fools elderly people. When on tour, was shown a beautiful, brand newly…read moreupdated apt. Given a firm rent price of $2795.00. I said I will take it. The next day sales director called n said the firm price was not approved. It's all yours for $3295.00!! What a scam!!!!!!! Also I wondered if it's a ligit apartment. I did not see a ligit apartment # s on the door!!!!!! The dining room experience was terrible.

What is wrong with this place? Why cut down beautiful healthy trees?! So sad that people in charge…read moreare so heartless and have no taste or appreciation for nature. Your neighborhood, your community was begging you to stop. Now all these trees are gone...and they are missed by all that enjoyed them. They could have lived for another 400 years, but someone carelessly decided that their life should end...What did you achieve? Less needles on your parking lot?

We are deeply grateful for the compassionate and attentive care our 96-year-old mother received…read moreduring her stay at Jacob Healthcare, with special mention for the following nursing staff at Moss Unit: Malika, Giovanny, Veronica, Jasmine, Michelle, and Liliana. Each morning, my mom was thoughtfully dressed and cared for with dignity, which meant so much to our family. The staff showed remarkable patience and kindness, especially in helping her with frequent toileting and ensuring she was always clean and comfortable. When she first arrived after her fall, she was in significant pain--so much so that even turning in bed or transferring was extremely difficult. The team handled her care with such gentleness and understanding during that challenging time. Thanks to the dedication and support from the rehab team, she made steady progress and, within just three weeks, was able to leave and walk again using her walker. We would also like to extend special thanks to the Director of Nursing, Alice Famador, who consistently went above and beyond--taking the time to personally address any concerns, even outside of regular working hours. That level of commitment and accessibility truly made a difference. We also greatly appreciate the excellent coordination of care with the team from St. Paul's PACE, (special thanks to Bo, social worker), which helped ensure a smooth and safe transition back to her assisted living. Their collaboration and attention to detail gave us confidence and peace of mind during the discharge process. Special thanks as well to Dr. Jaime Stull, who made herself readily available to promptly address any issues. Her thoughtful guidance and collaborative recommendations were invaluable and deeply appreciated. My family sincerely appreciate the professionalism, compassion, and hard work of the entire team. From: Dr. Aireen Gutierrez. (UCSD Dept of Geriatrics)

Did my CNA training here. 1. The nurses are not caring, not…read morenice and completely useless. They are quick to tell you what you do wrong but don't offer any assistance in helping you grow. 2. Patients are left on the toilet calling for help and nobody comes to help them. They are completely helpless. 3. The DON a short Asian lady is a rude ass buffoon. She not only gives incorrect info but yells at the cnas. Don for the day is a better term for someone like her. She is rude and horrible to deal with. 4. I know patients who were here who often complained they were brutal and extreme when it came to patient care. They were left worse off then 5. Leo one of the rnas made it a a point to let us know where he stands politically. Why is that an issue? Because nobody wants to know what you voted for especially with how things are.

STAY AWAY FROM THIS PLACE- The staff illegally assisted in…read moreactions to keep family and friends from my relative and health information about him. They didn't even inform us that he had passed. Abuse allocations have been brought to the attention of the authorities and they are as appalled by Acorn Oaks Manor and will be doing a full investigation. IF YOU LOVE YOUR RELATIVE - DON'T LEAVE THEM HERE.

I really wanted to like this place as the nursing staff were very nice to deal with. However, I…read morehad absolutely NO CHOICE but to remove my mother from their hospice due to the very inconsiderate, pushy, and demanding Owner. To start out with, he went ahead and made first contact on a Sunday at 10pm to ask about my mom. Apparently, he never heard of business hours. No one does this. When it came time to sign paperwork, they sent me mistake filled paperwork several times. When they finally sent the correct paperwork, the owner demanded that I send it back to him pretty much before I could read it. The owner showed absolutely NO Compassion or sympathy towards my Mom in her last days/months. If you like being treated like garbage by a slumlord, then this is the place for you. I'm still upset over this experience.

I needed to find help for my mom who is caring for my dad who has Lewy Body dementia. She is…read moreexhausted and overwhelmed. I saw the great reviews for San Diego Home Caregivers and reached out to them. They set up a quick home evaluation and Sterling came out to the house. My mom told me that he was so kind, gentle, and full of compassion. He then called me to fill me in on a plan to get them help. Sterling went above and beyond to provide us help. It was clear to me that Sterling is in this business because he cares more about people than simply making a dollar. If you are looking for a company that cares about those you care about, I highly recommend San Diego Home Caregivers. You will be as thoroughly impressed as us when you meet Sterling at the free home evaluation. Hope this review is helpful to you in choosing the right caregiver company!

Not a right fit for me but the gentleman on the other end of the email was both delightfully…read morepleasant and helpful with his breakdown.