As our mother's day-to-day needs increased, my family realized that the nursing/rehab facility she…read morewas at was no longer adequate. After touring several board-and-care places, we knew Garden Abode was the best choice. Nothing compared in terms of the level of care and quality. Melissa and the staff at Garden Abode treated her with kindness and respect. She enjoyed a variety of healthy food, a beautiful home and backyard, and personal care and companionship; all of which brought her and us much comfort in the final months of her life. We couldn't recommend Garden Abode more highly.

Garden Abode is a 6 resident facility in a lovely private house in a gated community. It is run by…read morea very professional, kind and compassionate individual with staff who care very much about all the people who come to stay. If there are 6 residents the staff ratio is one to three. This is crucial and pretty much as good as it gets. It's a close as you will find to a home from home. The care given by Melissa and her staff is amazing. The accommodation ranges from shared rooms through single ensuites and a great kitchen, dining room and lounge areas. And the garden is sunny with lots of beautiful plants and a very cool resident tortoise who is very fond of hibiscus flowers. When I initially visited, Melissa sat and talked with me for more than 2 hours. She will listen to what it is your loved one needs and talk through everything and help you with every step of the process, she will tell you exactly what she can and can't do. She has been running Garden Abode for more than 15 years and has a wealth of knowledge about everything you will need to know. She will manage meds, special diets and advise on Hospice when the time comes. She is very flexible on visiting and will accommodate any reasonable requests. The task may seem overwhelming to you but once the initial intake admin is complete Melissa and her staff will be able to provide comprehensive and compassionate care for your loved one. My husband was in their care for seven months. I was unable to keep him home any longer and Melissa and the staff really did provide a home for him. This was not an easy time by any means and Melissa helped our family navigate it with as much grace and dignity as is possible. If you are looking for care for yourself or a loved one in a comfortable and caring environment it may be the best thing you do to just give her a call and talk to her. If you leave a message she will call you back promptly. This part of life is a very difficult one to navigate. The decision to put your loved one into care is, at the very least, heart-wrenching. The facilities available range from massive expensive institutions run by corporations where, if your loved one is on the quiet side and deteriorating they may not receive the care you would hope for (and they are very much institutions regardless of what you may see when you tour) to small Board and Care facilities with a few beds and a dedicated staff, and everything in between. A Board and Care facility may well provide more personalized and superior care than a far more expensive large institution. Some are obviously better than others and you will know the facility that's right when you find it. I looked at many facilities trying to find accommodation for my husband who had dementia and was deteriorating. I came out of every tour of every facility and sat in the car and wept because I felt there was no way I could leave him in any of them.... then I found Garden Abode and Melissa. I can recommend them wholeheartedly. I don't think I could have found better and I thank Melissa, her daughter and the rest of the staff from the bottom of my heart. x

Moved my mom from another memory care in Poway to Silvergate Rancho Bernardo Memory care. Night and…read moreday difference. We are all very happy with Silvergate!! I am a registered nurse, and my standards are high. We have been very pleased with all of the staff, the caregivers and the leadership--as well as the activities and the meals. My mom loves being able to choose her meals (with help) from a menu. Everyone has been caring and have gone out of their way to be helpful to my mom. My mom has had several medical issues recently that required hospitalization. Both times the staff recognized my mom needed medical attention and acted on her needs appropriately. Not only that, they sent her a get well card with personal notes from the staff, and several of them have called to check and see how she's doing. I cannot tell you the peace of mind I have knowing that my mom is safe, well cared for and ENJOYING her life at Silvergate. We visit frequently (almost daily) and have never encountered anyone that wasn't kind or helpful. The staff always make you feel as if you and your loved one are important. Silvergate has also incorporated several family activities into their activity calendar (summer dinner on the patio with family) etc. Highly recommended Silvergate if you're looking for kind, compassionate and active memory where your loved one can enjoy their moments and activities. The facility and surroundings are modern and beautiful.

Do not put your relatives to this facility. Their brochures and advertisements are all lies. They…read moredon't provide quality. Their employees are not managed well by the administration and management is bad.

There are not enough words to describe how wonderful this facility is. They cared for both my…read morefather and mother in their last years of life. The care staff are so caring and kind as well as being professional and well trained. They handled my mother's dementia and declining health with such grace. The care my parents required went from minimal to total care and they handled each phase seamlessly. The administrative staff are wonderful and caring and put my family at ease with every phase. The residential community is so warm and welcoming. When my father passed they reached out to my mother, stopping by, visiting, inviting her to eat with them, to attend activities with them, etc. They were so warm and welcoming to all of her visitors. We have come to know they by name. The restaurant is amazing! The food is wonderful and the atmosphere of the restaurant is welcoming. The service staff were so wonderful in accommodating my parent's needs as they declined. The activities at the facility are top notch and the family celebrations are amazing. My parents loved the parties especially. The common areas are always decorated for the next festivity. The activity staff work so well in accommodating all levels of participation. The facility itself is beautiful. The owner, Bill and his wife are there frequently and their aging parents have lived there as well. They have added personal touches to the furnishings which make it feel so much like home. They know all the residents and much of the family by name. We are so grateful for their loving care of our parents. We were truly blessed to have found such a hidden gem.

I would like to say how great our experience has been with Leticia, the concierge, at the Remington…read moreII. She is always happy to greet visitors and help with any needs the residents have. She is a real gem and an asset to everyone.

This is a copy of a letter to Remington Clubs Business / Corporate office sent February 25, 2025…read more My Father moved out of Remington on February 20, 2025: I am writing you to express my complete disappointment as to the services he received at Remington since his move in date of September 2023. First, I want to start off with the issue of someone entering my father's locked apartment (with a security key) on December 31, 2024, at approx. 9:45pm. When I spoke to you about this incident the following day (January 1, 2025) you assured me that a few things would happen immediately; first his locks would be changed ASAP (that never happened) and I would receive a call from the "Executive Director" of Remington the following day, of course, that never happened either. I never got a follow up call from your office as to what happened with these promises. I understand after a conversation with a resident from the fourth floor that someone came into his apartment (uninvited) with a security key on or about 3:45pm January 28 or 29th. It appears the security of the residents is somewhat lacking. Also, the housekeeping staff that "cleaned" my father's apartment on a weekly basis did a very poor job. Quite frankly given the amount of money he spent on rent we would have expected a higher level of service. Speaking of rent, the issue of him being overcharged for two months after my mother went to Memory Care in November was completely unacceptable, especially when we were given written assurances that it would be taken care of immediately after the first month (reference my letter dated December 23, 2024). FYI, we notified your office a few days after she entered memory care that she no longer would be a resident of Remington yet it took over two months for it to be resolved. Regarding the elevator issue in my father's building that was inoperable from November through the first part of January; it is hard to believe how Remington allowed residents of that age group (and health) to be inconvenienced in that way. In addition, there were several times his AC was not operable during a heat wave and staff was unresponsive - not to mention he had to spray his unit for bugs. Also, we were assured that his carpet would be cleaned once a year - of course that never happened. This certainly does not reflect the "Five Star Living" your company advertises. The one area where Remington did excel was the food service, which for a Senior Facility, was exceptional. Also, the serving staff was very patient and attentive to the residents, however, literally everything else there, all aspects of the service and the age / condition of the apartments considering it's 2025 now, was very sub-par given the price point. Finally, I read a review on Yelp from a Tawny Lysak (dated November 2024) that reflects her unease over the treatment her mother received at Remington's Club II in October 2024. I understand there are two sides to a story but given the staff's inaction on several fronts I believe every word of that review. Rest assured I will post this letter word for word on as many review portals for Remington Club as possible. Thank you. Robert Fusco

Words cannot express our gratitude towards Huntington Gate. My father-in-law was at the final…read morestages of life and my mother-in-law could no longer provide the care that he needed. She was exhausted and he was uncomfortable. We were referred to Huntington Gate by the hospice social worker. Placing a loved one in a facility can be overwhelming and Huntington Gate made us feel comfortable, safe and at peace with our decision. The owner, Phillip, knew all the right things to say and helped us along the way. He made us not feel guilty about or decision by explaining the round-the-clock care and how we could now rest and focus on being his family. Our caregiver, Tess and everyone else were so kind and knowledgeable. It's hard to be around such sadness, but they made us feel good. I wish we could have known them longer but my father-in-law went peacefully because of them and we are forever grateful.

Words can't even express my gratitude for Philip and his staff of caregivers…read more My husband was a resident since March 2024 and unfortunately passed away Saturday December 7,2024. The care and especially the love given to him by the staff , was so much more than you could imagine. These people treated him and my whole family like we were their family too. Food was exceptional, healthy and delicious. I will miss my daily visits there but have promised to come and be a regular visitor. My hubby Lew had a beautiful room with a private bathroom. In fact all the residents had their own bathrooms. The location in Poway was in a very beautiful neighborhood of luxury homes with tree lined streets. With only a maximum of 6 residents, the care was very personal.

My mom has been with Villa Rancho Bernado (Victoria Station) since June last year. Most of the…read moreCNAs there are very friendly and responsive. My mom is also very lucky to be under the care of two outstanding and caring nurses , Qian and Carol, since she started here. I'm very happy to see how my mom adjusting so well there and thank you Victoria's staff for helping my mom. Theresa

Just a quick update 48 hours after we still have no information or an incident report as to what…read morehad happened to Mom. They continued to do their investigation and say they're gonna have a meeting on Monday to discuss it with staff. Meanwhile, the family is left in the dark with no clear answers as to what happened from the perspective of the nursing facility

Today I visited the mount Carmel living facility. I was…read moreimpressed with the care they showed for their clients and the cleanliness, organization, and beautiful home away from home. Thank you, Richard and Elizabeth for your passion and love for others.

My mom lives here and I am grateful for the loving care and expert guidance from the owners and…read morestaff. Richard, Elizabeth, and Lisa have helped with home health care obstacles to assure my mom gets services she needs and is eligible for. The move in process was surprisingly simple. Most important, my mom loves her beautiful room with its access to the gorgeous patio. The owners act on requests promptly, like when I asked that they remove a small sofa so I could bring in my mom's vanity table. Days after moving in, my mom turned 95. I was able to do a masked and distanced short visit on the patio with a cake and some gifts; the staff put up banners and brought her flowers out to the patio to decorate. They even did her makeup for her. The staff is thoughtful, warm, and friendly, and seem to truly love what they do. My mom says they are so nice and the residents are easy to get along with. She loves the food, too. I saw photos and the video tour of the home prior to visiting but they do not do justice to how clean, bright, and lovely it is. Tastefully decorated and comfy, plus residents can furnish and decorate their room. I am fiercely protective of my mom and her safety, well-being, and happiness. I absolutely made the right choice with Mount Carmel Assisted Living.

My mother has been living here for a few years and over the years the quality of service from the…read morestaff has decreased. The mgr Stephanie never seems to be available for a call or in person meeting and upon our visits she's never present in the office. There have been occasions where Ive stopped by to speak with her and while told she was on a call she was seen leaving out of her door & exiting the property. I'm almost certain there's no hope in getting things resolved and we don't plan to renew! I see some residents in the reviews who constantly nag and keep tabs on staff as if they are their nurse or sitter however we try our best to stay out of the way unless a case of an emergency or a question relating to our ledger, work order, or any other property matter unrelated to snacks and drinks! So it saddens me that when we are reaching out about more important matters we are unable to reach the manager and feel she doesn't not want to engage. I believe the constant turnover in front desk staff shouldn't only speak to the employee in itself but also to the management team leading them and setting the tone for a welcoming and productive work environment Lastly ( whether we stay or not ) we've seen a few people come and go in this desk upfront but I really hope the new leasing consultant Darian is here to stay! She has been very helpful and supportive when we call and she has an attentiveness like we haven't seen from office staff in a while when we visit. I hope that these residents in the reviews don't run her off by simply treating her as if she's their sitter and not their front office staff.

Assistant manager Randee Bechtold was very helpful showing me apartments and patiently sent time…read moreanswering my many questions. She was pleasant and friendly. She is an asset to Casa Aldea.