Darek is our favorite mechanic!! !!We always appreciate his…read more help when it comes to our cars.Best mechanic around in my opinion ,trustworthy and reliable. His work is always fast with fair prices! #ServiceStarShoutOut

I went here to get an emission test, they're process was super easy and fast. Sign in, take a seat,…read morewait until you're called, get your car checked, $20 cash and off you go. There were about 3 people in front of me but I wasn't there for longer than 20 minutes. The staff was very pleasant. Entering is a bit confusing, the door to the shop is the the right of the gas station kiosk. I wasn't sure where I was going so I asked the women behind and the kiosk and she kindly helped me. My problem was that the gentleman who was doing the emissions tests wasn't wearing a mask and he was going in and out of the shop to get peoples keys and was in close proximity for payment. This made me uncomfortable.

I blew a tire on the highway during rush hour traffic. Subaru contacted another roadside company…read moreto assist with a tire change. Two hours passed and no ETA. I asked for a different company and they contacted CVM. The original estimate for arrival was 30-60 minutes but the driver, Vinny, was stuck in traffic. Vinny contacted me to let me know that he would be arriving outside of the estimated window so I new that someone was at least on the way. when Vinny arrived he was very professional and courteous. he apologized again for being late, changed my tire and continued to inspect my car for any other issues that may have occurred. he showed me the issue with my tire and also noticed my other front tire had the same issue. Because of Vinny I was able to bring my car back to the repair shop and get my car fixed under warranty. thank you so much Vinny!

I requested roadside service from my insurance today at about 1:40 am to change a flat tire. It…read moretook about 20 minutes to get confirmed with a company. The ETA was 45-80 minutes. 75-78 minutes later the ETA said they'd be arriving soon and then it changed to 20 minutes. Once the 20 minutes were up, it changed to 35 minutes. I called and got no answer. Called again and was told that the ETA kept getting pushed back because of snow plows. Once again the ETA says it is arriving soon, and was then pushed back again. They sent a car out from Connecticut to the Bronx which is a just a little over 1.5 hours. I checked the traffic several times and saw that there were no delays despite them saying that there was traffic due to snow plows. My frustration comes from the 2 times where the ETA time reached a point where the arrival said it is arriving soon but instead the time kept getting pushed back. In total it took about 2.5 hours for the assistance to arrive. It that time would have been clear from the beginning I would have had a chance to call my insurance to schedule with someone else. It looks to me (from my experience and other reviews) like they accept all calls regardless of distance and mislead customers and insurance companies with ETA's to secure business. Absolutely horrible experience and I will be submitting a complaint with my insurance company.

This Napa store is by far the best one I've ever been to. The customer service is at an all time…read morehigh. This particular day I was having an issue with my battery light coming up on the dash. I was at work all day and stopped in 15 minutes before closing. This was on Friday December 12 2025 at around 6:45pm. When I arrived Jordan was so helpful and I immediately knew he was the one I had spoken to over the phone. He came outside to the car and checked the battery with the diagnostic scanner and said I needed a new battery. After I purchased my new battery he also helped me with changing the battery which was so helpful because my car was stalling and there was no way I would've been able to do it myself. I was also able to get a discount for turning in the old battery which was a win situation. I appreciate everything these gentleman do. It's nice to know that there are still good people in this world.

3.14.23 I stopped here a few days ago just before the…read moreweekend on Friday. The man with gray hair at the counter who helped me out was super helpful and an all out great guy. We chatted things up for a while as he helped me find the correct bulbs i was looking for. We sort of spoke in length for quite a while. Thankfully there wasn't anyone else there who needed assistance. This guy is a teacher here in town at one of the local schools. Some of his stories were great. His customer service is stellar and he shows that he really cares to help you out where needed. I could speak volumes on how over the top this guy is. The service you receive here at Napa with this guy especially is to notch. They get it and they do it right compared to the other auto parts chain stores. Most of the workers don't seem to care at other chain auto parts stores as much as the employees at the Napa Auto parts do. The store itself is a well lit bright lights store. Easy to locate what you're looking for. They have their own private parking lot with plenty of spaces. Five stars for continuing to do it right and help your customers on a consistent basis. Keep up the great work you do.

Our neighbor recommended Ron's to us, and I too recommend Ron's to you! I got my car back from…read moreRon's in a timely manner, busy as the place was. We were left with no mysteries or mystery costs, and I know we will definitely call him again. Speaking of calling him, it's nice that Ron himself answered the phone and personally called us back each time we spoke.

Ron's auto on Farmington Ave, Berlin,Ct. is tops. Ron and his staff are hard workers who are…read morehonest and caring about their customers. Always want you to have a smile on your face when you leave, knowing whatever repairs they did to your vehicle, it's top notch. I recommend them without hesitation and always tell my friends to try them once, and they will never go back to their old repair shop Ron Kokofsky

I recommended them to my Daughter to get her 2016 Subaru Forester fixed. Had a check Engine light…read moreon. After they Diagnosed it and fixed it the Bill was close to $800 to replace an O2 sensor. I called them a couple times and talked to them and explained that that was a bit excessive. After I did some research we could have had it done at the dealership for $200 less with a year warranty. They told me that the labor charge they go by a book. So another words if it takes them an hour and the book says up to 3 hours that is what you paying. they did mark the part up a bit too and knew they would. I believe honesty will keep people coming back. They just lost me as a customer and they lost a new customer that could have been going back. I like to support small businesses but not if they charge more then the dealer for a repair. They were nice talking to me, but overcharge. Honesty can go a long way. Is sad because they are a Costco recommended repair shop but not for me at those prices.

This shop is awesome; Nick the manager is very honest, courteous and professional. They gave me a…read morefair price and got me up and running after another shop (Ceglarz) put the wrong lug nuts on my car. Great recommendations and overall great service.

Alex's Mobile Mechanic Inc LLC from New Britain, CT exceeded my expectations. He came through with…read moreprofessional, prompt service and handled both my front brake job and the rear hub replacements on my 2016 Honda CR-V with precision. The front brakes--pads and rotors--now feel smooth and responsive, and the rear wheel hubs are solid and quiet again. Communication was clear, pricing fair, and the convenience of on-site service was unbeatable. Highly recommend Alex for reliable, high-quality work with zero hassle.

My experience was NOT so pleasant. (April 2022)…read more I brought my, 2016 Nissan Altima, in because I was hearing rattling sounds whenever I drove at a high speed--very unusual. Day 1, April 14: The manager, Roy, and one of the mechanics, took it for a drive and discovered that my rear wheel bearings were shot. With parts and labor, I was charged $800. I told them to go ahead and take care of it. Two hours later, they hand me my keys and tell me I'm all set. Not even 20 minutes after leaving the shop, the rattling sounds come back. As soon as I reached my destination, I called Roy, the manager, and he told me to bring it back in the following day...so I did. Day 2, April 15: Roy and I took my car for a spin, on the street. Of course the rattling sounds went away. But then we took my car on the highway and they came back. He said "That's definitely not the wheel bearings, it's something else". At this point, I'm heated because they didn't notice this issue the day before.Anyways, he had the guys check it out. Low and behold, the sounds were coming from a broken flex pipe. I honestly feel like the pipe was the problem to begin with, and they replaced my wheel bearings for no reason. I DO intend on taking my car, elsewhere, to see if my wheel bearings are actually new. Anyways, I told Roy that I'd come back another day to have it fixed, but I wanted them to fix my hood latch, which had popped. He ordered the parts from Nissan, for $170, and told me that there were no returns. I knew that was bologna, but I said "Okay!". He then told me , with labor, it would cost me $293. I had to pay for everything UP FRONT. Again, very unusual. He told me to come in the next morning because he had to pick up the parts at 9am. Day 3, April 16: I arrive at the shop at 9:40. Roy was not there. The mechanics told me that he left and they had no idea when he would be returning. The time was now 10:55 and he had just pulled up. One of the mechanics came and took my car back at 11:17. Something told me to stand at the garage door while they worked on my car-- I'm glad I did. Within seconds, my car was on the lift. I knew something was wrong. When replacing a hood latch, your car does NOT have to be lifted, I was well informed . At this point , I'm pissed because they had NO idea what they were doing. That was confirmed when a mechanic opened up YouTube tutorial on his phone, with me standing RIGHT THERE . LOL.After watching the video, he began trying things that he saw. He still couldn't get it open. Before they broke anything, I told them, politely, to take my car off of the lift. I was then informed, by the mechanic, that there had been a RECALL on my hood latch, and Roy was aware.That means Nissan would have to repair it for FREE. So then I walked into the office and told Roy that I was informed of the recall , and wanted my money back. He was pissed, but after speaking with my uncles, who had used his services in the past, and told him that they would come to the shop immediately, he issued me a refund. I just pray that they installed my wheel bearings, correctly. I have the receipt, and a one year warranty, so I should be good. It's pretty sad that shops take advantage of women, or people who they believe have little knowledge about cars. Unfortunately, this was first and LAST time coming to this shop.

Went in for an oil change and the guys there were really helpful and knowledgeable. I'm usually…read moreskeptical to let people work on my car, but the people at Meineke made the experience easier. And I got an amazing deal that I wasn't expecting. Absolutely best place for an oil change!