3 years ago, before PNW windows and More, we had a Front entry door replacement. Casey Delph was…read moreon time, worked quickly, and completed the work perfectly. He spent a considerable amount of time to make sure door was leveled, balanced and sealed correctly. He checked back two weeks after installation to ensure his job was done right. Can not ask for more of independent contractor.

From the owner: PNW Windows and More elevates your Pacific Northwest home's functionality and beauty with expert…read morewindow installation, replacement, and renovation services. From egress windows to remodeling projects, their team ensures a flawless experience.

From the initial sales call through the installation process, the team was professional and…read morepleasant. The installation crew, Preston, Jesse and Alex called when on the way and showed up on time. They immediately set up the work area, both inside and out, then immediately went to work removing the old picture window and installing the new. They were well coordinated and professional and completed the installation in approximately 4 hours. Great job!!!

We love our new sliding door. The two installers, Vince C. and Damien D., were personable,…read moreprofessional and left the room cleaner than before the installation. Andersen did everything they said they would do. Vince and Damien worked hard the whole time and picked uo everything when finished.

If you like frustration, excuse after excuse, no calls returned, What I consider to be lies about…read moretiming and staffing and broken equipment, the absolute worst customer service I have ever experienced, weeks of waiting and other BS, than this is your place! If, however, you don't want to experience those horrors, Than STAY AWAY FROM THE GLASS NOOK on Welsian way in Richland. Please READ all the other reviews about this place, and you will get the picture. I should have NOT given them the benefit of doubt. Go ahead and contract them for a job, and you will understand! After several weeks of waiting and frustration, I finally picked up my items, which were never even touched, and I am looking for a real professional contractor to fix the mirrors (3) on my medicine cabinet doors. All this time lost,such a crying shame. You do what you want. You have been warned!!!! STAY AWAY!

I cannot review the quality of the work because we didn't end up hiring them. Why? Read below…read more I called because their website says their showroom is by appointment only. Because no one answered the phone, I left a message and after about an hour received a call back. The woman who called said she was there 8-4:30 Monday through Thursday. I said cool, see you this afternoon. Fast forward to afternoon. My wife and son came with me to look at glass shower doors which I indicated on the phone. When we walked in, the woman inside said "How can I help you?". I said we were looking for shower doors. The women then pointed to the three units on display and said "well there they are" and half pointed, half waved her hand toward them. So, we looked at them and while looking, this woman basically just stared at us with terrible look on her face. No smile, no questions, no nothing. Most unfriendly customer service I've had in a long time in a world where customer service has gone down the toilet. The Glass Nook is no exception to this. As we finished our 3 minutes of looking at their selection of shower glass, the women asked us "is there anything else you need?" To which we replied no, not really. My wife asked me if I liked anything and I said I did because the glass looked nice but I also said I did not want to do business with this place. I said this so it was clear to the woman working there that I was unimpressed with her attitude, the look on her face, and the overall experience. Go figure. Another crap customer service experience from another long established Tri Cities local business. My advice to this business? How about don't be an absolute grouch when a customer comes in to spend some money. This women made it look like we interrupted her TV dinner in the back or her doom scrolling session on her phone. Whatever it was, I hope it was worth the $2000 we may have dropped at the business. I will never again step foot in this business.

Would not advise anyone to buy windows here. New windows will not be wrapped in any plastic or have…read moreany cardboard protection. They will have scratches and dents before you ever even get to touch them. Great business for promoting individual liberties. The owner lady lets everyone who comes into the store know that "they don't need to wear a mask. Covid is just a little flu." So, no one here wears masks! Freedom!

Great prices and excellent customer service. Needed some parts and they had everything I needed.read more