Alicia is rather amazing along with her nurse Kristen. My child had some special issues and we were…read moreguided to the right referrals immediately. Will always be appreciative of this team with Heather at referrals too. Thank you.

We recently switched from a pediatrician in Franklin to Grace Pediatrics in Thompsons Station,…read moremainly because it is closer to our home. We have been blown away by the care that we have received from Grace Pediatrics! I am so happy that we made the switch, not only because it's closer to our home, but because we like it much more! I feel more supported by the staff, where at the other office, I felt like we were just a number to them. I cannot recommend Grace Pediatrics enough!

As government has destroyed the quality of healthcare in this country, GracePointe is an oasis in a…read moredesert of dumbxxxxx. They are not poison pushers like the average allopath; however, they prescribe meds when needed. Jennifer specializes in bio-identical hormones for women (maybe men too), and I love her! She spends as much time as needed to learn about you and explain the solutions. I had severe cramping during menses (9-10 in severity) and blood tests along with symptom-eval pointed to Estrogen Dominance. In the end, a simple supplement totally fixed the problem. No more pain! Rob has seen it all medically. Former military medical and still serves in reserves, he is not afraid to tackle your health problem. He's not a psychiatrist; so, if you have mental issues then you need to go somewhere else. They helped me when I got Covid, and I was well in a week. (The hospital would have killed me to gain Cares Act-govt bonus money) Many plans are available that even include house calls. GracePointe offers good old-fashioned, proper healthcare like it used to be--before the fall. I don't know what I would do without them.

I've been a patient at Gracepointe for years, and unfortunately my recent experience has been…read moreextremely disappointing. I rely on prescription-strength allergy medication (Zyrtec D) because over-the-counter options do not work for me. The week of Thanksgiving, I realized I was running low, so I called the office and spoke with Christopher, who said he would speak with Brenda--the provider I normally see--and that she would call me back. I never received a call. The following Monday, I called again and was told there was suddenly a letter in my file discontinuing my medication because I've been on it for five years. This was news to me. On 12/3/25, I spoke with the office manager, who said she would look into the situation with both Rob and Brenda and call me back. Once again, no one followed up. The staff at this facility knows I get seriously sick from allergies, yet no one seems concerned or willing to communicate. After this experience, I cannot recommend Gracepointe to anyone. Their lack of follow-through and disregard for patient needs is unacceptable.

I figured it was about time I wrote a review. Over the years I have been very, very picky about the…read morephysicians my family and I choose to visit. And, I've found it quite difficult to find the right fit, to be honest. So, early on, I really struggled to find the right physician and group for my kids. And, the fact is, when you choose your child's doctor, you aren't just making that choice - you are choosing the office staff, the physical office space and location, the hours, the other group physicians, etc. We lived in Franklin years ago, when my kids were little. I have plenty of "horror" stories of the various physicians and groups we tried out then. From 2004-2008 we were in Florida, and it was even more difficult there - I never found a physician I was confident in! When moving back to Tennessee, a lot of prayer (yes! prayer) went into my search for a new pediatrician. Dr. Pinkley was the first we saw, and we've never regretted that decision. Fantastic facility (and I've been in some nasty offices!), pleasant and helpful staff, generous office hours, great nurses, and we've had good experiences with the other doctors, the few times we were unable to see Dr. Pinkley. We've used this group for 7 years now, and never looked back. We love Dr. Pinkley!

I heard about this practice from a few women where I work. My son is brand new, so I am very…read moreparticular about who gets to give him care... ;) I have to say that Dr. Christina Lohse is incredible, and her nurse Tammy is amazing as well. Dr. Lohse is so personable, so caring and clearly explains things - usually using visual examples. My son has had tummy issues, and they were so sympathetic, kind and knowledgeable. I could go on and on. I highly, highly recommend. The practice also has an on-call nurse available, so you can call in during business hours with any questions - fabulous for a new mama. They follow up after appointments to check on us, and make sure we're doing all right. They've given us samples of formulas, probiotics, etc...above and beyond. They also have an awesome website with a ton of FAQ's and such.

!!PLEASE BEWARE!! If you are considering using this as your…read morefamily practice I would look in ANY other direction. I overheard the girls talking up front at the desk about the cameras recording audio and how the owner spends his weekends rewatching video and audio footage outside of the office in his personal time... YUCK. I was also told before my appointment that our insurance was in network with the practice and it was a hassle when I showed up, they infact did not take my insurance so I had to self pay in order to be seen. While I was waiting in the lobby for my insurance to be verified I saw the owner aggressively ripping up papers and yelling at one of the Doctors, saying he would fire her if she used a certain medical office for referrals. I was genuinely concerned for the girl at the front desk so I asked her what was going on and she seemed very baffled. I loved Dr. Miller but in good conscience I could NEVER go back and give my money to practice that feels that it is okay to act that way, especially in front of patients. If I could give this place 0 stars I would!!

Dr. Lekshmi Nair, was incredibly kind and attentive. She listened carefully, answered all my…read morequestions, and made me feel at ease throughout my visits. I've never felt more comfortable discussing my health concerns. She explained every step of my treatment plan clearly. She ensured I understood all options before proceeding. Her attention to detail and genuine concern made all the difference. She even followed up personally to ensure I was feeling better. She been such an asset to my healthcare team. From the receptionist to the nurse, everyone was welcoming and professional. The clinic is clean, modern, and well-managed. I always feel valued and cared for here. Amazing service! Highly recommend.

I love Dr Shurwood. He is very smart and compassionate. Their office is clean , and they are prompt…read more. The exray tech bald guy is cool too . They have mostly everything you need there in that office . They can do blood work . My whole family uses Dr. Shurwood . I highly highly recommend.

nurse April is extremely unprofessional. All I asked her for was a phone number and in the end she…read morewent on a tirade followed by hanging up on me. When I asked for the number, she wanted to know why I wanted the number. I told her. She didn't like what I had to say and started stating lies about me. Saying I was yelling at her when I wasn't. I followed up with DMA management and was talking the exact same way and specifically asked if I was yelling and they said no definitely not. Then she went on to tell me she won't get me a script as if I asked her for one. I never did. She is just a nurse and does not have the authority to write scripts. All I ever asked her for was a phone number and she never provided it.

Saw np today and very pleased .was friendly and professional.cares as bout the needs of patients…read more Love this place. I'm on dialysis had UTI low blood pressure. Recommend always..thank you Katie for caring..Lori shrlton

BEST PLACE EVER!! Never been to a better doctors office. I love all the physicians! I can't say…read moreenough about Lori!! LOVE. LOVE. LOVE This place!

Was in town for a high school graduation and had to come here because of a bad cough and fever…read more Very nice, modern facility with a welcoming lobby. Very easy to make an appointment on line. Arrived a few minutes late but was not an issue. Receptionists were very nice and informative. Got in to a patient's room within 5 minutes of checking in and completing two pages of paperwork. The nurse practitioner was very thorough and took down my symptoms and history. Dr Bloom came in about 20 minutes later. He was informative, pleasant, and thorough. Prescribed a decongestant and gave a recommendation on a OTC expectorant to take. Very happy overall with the experience.

jessica and the team here are first class! I had to come here 2 times in 5 days with two different…read morefamily members. I won't go anywhere else for Urgent Care needs! Highly Recommended

I feel terrible writing a bad review but people should be warned to do their research prior, not…read moreafter getting a huge bill in the mail months later. I went in because I wasn't feeing good and hoped to get a medication to relieve terrible cold symptoms. They quickly tested for covid, strep and flu which were all negative. It was then suggested that those aren't thorough enough and they could take another swab and send to their lab which would be ready the next day. I asked about cost which the provider said she wasn't sure (big surprise) but wouldn't be much and insurance should cover it anyway. First of all it was close to 3 days before I got results and was already feeling better at that point. When I called to get an update after 48 hours I was told it could take up to 72 hours. So that was the first miscommunication. The second and worst is that the lab they sent to are 3rd party...not their lab as I was told. They have no ties to the billing and just hand you off to them to bill you whatever they see fit. They ran an insane amount of completely unnecessary tests that $1214.05. Insurance does not cover these tests because they found them to be medically unnecessary, which they were. I am assuming that instead of spending the time to decide exactly what tests should have been requested based on my specific case they chose to send a free for all and have them test for everything under the sun. I had request to have the break down of the bill sent to me (not easy) and then research what each test meant and understand the codes. I won't go into too much detail on my finding except to say that 90% of the tests should not have been done and some were billed/coded to be redundant resulting in excess charges. While I find the billing practices of the lab (Phase 2 Labs) unethical, I also hold Physicians Urgent Care responsible for lack of disclosure and overall careless in their testing practices. My advice is to take the time to ask more thorough questions when they offer to send any testing off to the labs. Mainly what exactly are the tests and why they are suggesting them. Maybe that will give them pause to think that maybe each test that their patients will be charged for should be applicable to the person.

I scheduled what I believed to be a routine physical exam, which should have been fully covered by…read moremy insurance. Instead, the doctor's office coded the visit as "establishing care," resulting in my insurance only covering half of the cost. At no point did anyone in the office explain that this change in coding would lead to additional charges. When I checked in, the receptionist even took my credit card information and assured me it would not be charged since the visit should be covered. Later, I received a surprise bill anyway. When I called their billing support team for clarification, they offered no help and made no effort to resolve the issue. This lack of transparency and accountability -- from the front desk to billing -- left me feeling misled and frustrated. Patients deserve clear communication about costs and honest assistance when problems arise, but this office failed on both fronts.