Shoutout to the Volkswagen Oakland Service Department!…read moreSpecial thanks to Ruby for the outstanding customer service. We recently purchased a 2025 Volkswagen Jetta from CarMax and brought it to Volkswagen Oakland for its first maintenance visit. The team performed a thorough inspection of the vehicle, which gave us great peace of mind. Ruby took the time to clearly explain the outline the future maintenance schedule, and point out the items we should keep an eye on as the car ages. Her professionalism, knowledge, and attention to detail made the entire experience easy to understand and reassuring. This is my son's first car, so having a trusted service department and an advisor like Ruby has given us a lot of confidence in the vehicle and its long-term reliability. Thank you, Ruby, and the entire Volkswagen Oakland team for the excellent service! Highly recommended.

About a month ago, my daughter was in a non-injury accident that totaled her vehicle. We looked at…read moremany options for new and CPO cars and settled on the Jetta. Volkswagen of Oakland had the best options and prices in the bay area. I have purchased many cars in my lifetime and I have to say that this was by far the best experience. No pressure, no unrealistic upsells, just a fair and honest purchase process. The operation feels like they are all family and they treat you with respect from the moment you walk in. We dealt with Tony, the General Sales Manager, and he was awesome. Since the finance team was busy, Tony handled the entire transaction. My daughter is very pleased with her new CPO Jetta Sport - a happy customer. I highly recommend that if you are looking for a Volkswagen, you stop by their dealership in downtown Oakland.

Unquestionably, the sales representative-- Bo-Lin Chen! I think it's rare to encounter someone in…read morea sales role with sophisticated technical knowledge. Bo not only handled our purchase professionally and efficiently, but he also gave us a fairly in-depth tutorial at the time of purchase. At the end of the day, our experience was seamless. I would highly recommend Oakland Kia and specifically Bo-Lin.

Honestly we have come here out of convenience. It's not great and it's not terrible. We liked it…read morebetter when Cameron worked here. He was attentive and helpful every time we would come but not that he's no longer here the service has gone down hill fast. We came in and there's never really a good explanation for anything. On top of that they keep our car from the time they open til about 10 minutes to closing and we have to call them! They never call and say hey your car is ready we can send an uber to come get you. There's just no courtesy here and we are done doing business with them. Over priced and not worth it.

Julee worked closely with us to get us behind the wheel of a fantastic Equinox EV - a perfect fit!…read more She was tireless, friendly, and considerate every time we met, and has followed through on everything we've asked of her. She actually made this milestone in our lives as pleasant as could be.

PLEASE STAY AWAY. This dealer is very dishonest. I purchase a new car start of the year and they…read moregot me on the extended protections. I cancelled them right away. I confirmed with the extended warranty they were cancelled since 3/31/25. The dealer has not refunded the money yet!! They are not even replying to my communications. Will likely take them to court.This has been the most stressful car purchase I have experienced.

Ulices Hermosillo was simply excellent to deal with for service. Knowledgeable, personable and…read morefair in helping with the towing and repair of a run flat tire blown on one of those world-famous Oakland potholes. Could not have been more pleased with the way he handled it.

UPDATE: Because apparently I needed ANOTHER reason to never purchase from or use this Mercedes-Benz…read moreservice department again and to warn others.... In 2024, I purchased all four brand NEW tires from this dealership or so i thought, as they had a deal for four new tires with a one year warranty. Fast forward almost two years later, I recently took my car to a tire shop for an alignment and was told I needed new tires. The employee looked at my tires, pointed out the DOT dates and basically said, "There's no way these are newer tires." Excuse me?!! That's when I learned the tires Mercedes sold and installed on my car in 2024 had two with 2019, one with 2021 and one with 2022 DOT dates, all four different DOT dates! So the "new" tires I purchased were already approximately FIVE YEARS OLD when they were put on my car. And no, this was never disclosed to me. Because seriously, who thinks they need to crawl around checking DOT dates when they're purchasing brand-new tires directly from a MERCEDES-BENZ dealership?! I certainly didn't. Well now you do! I later spoke with Mercedes-Benz of Walnut Creek about it and was told they would never sell a customer tires with DOT dates that old. They explained that even when tires are sitting unused, they're still aging and can deteriorate over time. I was told they wouldn't sell tires more than a couple years old, let alone tires that were already FIVE YEARS OLD. Had I been told in 2024, "Hey, just so you know, these 'new' tires were manufactured in 2019," would I have purchased them? ABSOLUTELY NOT. Finding this out only because an independent tire shop happened to point it out to me almost two years later makes the whole thing feel incredibly shady. How was I supposed to know that the "new" tires I was paying a Mercedes dealership for had already been sitting around for five years?! Between this and my previous experiences with this dealership, I'm DONE. I no longer trust them with my car or my money. There are plenty of other places to purchase and service a Mercedes, and Mercedes-Benz of Walnut Creek has shown me what the level of service SHOULD look like. Add this one to the already long list of reasons I personally will never purchase another vehicle from or use this dealership's service department again.

Fantastic customer service…read more Great people working there, professional, responsive, and an immaculately clean shop, which says something about the operation as a whole. Car stuff can be stressful, especially when you're dealing with idiots, but Uptown Ford was amazing, really the way service should be.

Everything went great, Big thanks to Iver for helping me out, as well as, the management team at…read moreUptown Ford. I was approved for a 2018 Ford Edge and they made sure I drove away the same day. I love it so far, no complaints and the vehicle drives amazing.

I recently had my car serviced here and the experience was excellent. Victor Martinez was my…read moreservice advisor, and he took the time to explain every recommended service in detail. He kept me updated throughout the process and made sure my car was ready right on schedule. I'll definitely keep working with Victor in the future.

Got my car serviced today... great job, thank you. Special shout out to John Jeffries... the man is…read morea straight shooter and was extremely helpful. Now let's talk about the service department waiting room... very old looking, new furniture and a designer would be helpful, and a wasted space for those who may be considering trading up.

Went in for some service and they bent over backwards to help me out. They actually went past what…read morethey had to. Recommend them highly!

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

Came here with dad today because our tires were leaking air and because Subaru Fremont never gave…read moreus a wheel lock key when we purchased our car. We met with Nadar and he helped us with all our problems with the car. Please promote Nadar or at least give him a raise ! He is the nicest person I have ever encountered. If I ever have any problems with my car, I would definitely come back just for Nadar!

I would give this service department zero stars if I could…read more This isn't my first Subaru, and I've been very happy with the brand, which makes this service experience especially disappointing. Earlier this year, I brought my Ascent in for nearly $7,000 worth of service because I assumed the dealership would be the safest, most reliable place for major work. That was an expensive mistake. One of the simplest items was replacing the windshield wiper blades. They replaced one and left the other old, visibly damaged blade in place. When I called, I was told it was "no problem" and to bring the car back. Months later, the explanation changed: first I was told they only replaced one because they didn't have the other blade, then I was told, "We never replace just one blade." So which is it? This weekend, our battery died for an unrelated reason. When we opened the hood, we found the left strut tower cap missing, the brake fluid reservoir cap off and sitting on the engine, and the right strut tower cap also off and sitting on the engine. When I called, I was told they "never remove" the strut tower caps and that nothing could be done unless they saw the engine. At this point, the issue is not a wiper blade or caps. If obvious, basic items were missed or left incomplete, how am I supposed to trust that the thousands of dollars of less-visible work I paid for was done carefully and correctly? One more thing: when I picked up the car, the service representative pulled me aside and asked me for a positive survey response while acknowledging that employees were not supposed to do that. The survey itself later asked whether I had been instructed to leave a positive review. To me, that says plenty about how confident they are in the reviews they would otherwise receive. I will never take my car here again. I deeply regret assuming dealership prices would mean dealership-level care or accountability.

I highly recommend working with Robert Gomez! From the very beginning, he was patient,…read moreknowledgeable, and genuinely focused on helping me find the right car for my needs instead of trying to make a quick sale. He answered all of my questions honestly, made the entire process smooth and stress-free, and went above and beyond to make sure I was completely satisfied with my purchase. If you're looking for someone who truly cares about his customers and provides outstanding service, ask for Robert Gomez. Thank you for all your help--I couldn't be happier with my new car!

I drove from Sacramento to this dealership because we had a clear agreement on an out‑the‑door…read moreprice of $54,000 for a brand‑new Toyota Sienna XLE. The car's MSRP was $49,500 before taxes and fees, and the salesperson confirmed the OTD number multiple times before I made the trip. After the test drive, everything changed. They sneaky added a $5,000 "market adjustment" markup that was never disclosed beforehand. No explanation, no transparency -- just a completely different price than what was agreed upon. This is classic bait‑and‑switch behavior, and it's incredibly disappointing to see a dealership operate this way. I found the price difference and confirmed to them multiple times then the sales finally admitted they added the markup. I traveled all the way from Sacramento based on their word, only for them to change the deal once I was already there. I walked out after they refused to remove the markup. I and my another family member both had to take a day off from work for this trip and it could be avoided if the dealership told me the markup is there. If you value honesty, transparency, and respect for your time, be very careful with this dealership. Get everything in writing before you go, or better yet, consider taking your business somewhere else.