Unquestionably, the sales representative-- Bo-Lin Chen! I think it's rare to encounter someone in a sales role with sophisticated technical knowledge. Bo not only handled our purchase professionally and efficiently, but he also gave us a fairly in-depth tutorial at the time of purchase. At the end of the day, our experience was seamless. I would highly recommend Oakland Kia and specifically Bo-Lin. read more

Honestly we have come here out of convenience. It's not great and it's not terrible. We liked it better when Cameron worked here. He was attentive and helpful every time we would come but not that he's no longer here the service has gone down hill fast. We came in and there's never really a good explanation for anything. On top of that they keep our car from the time they open til about 10 minutes to closing and we have to call them! They never call and say hey your car is ready we can send an uber to come get you. There's just no courtesy here and we are done doing business with them. Over priced and not worth it. read more

Oakland Kia - Break pads - Car Dealers Near Me - Oakland, California

What a horrible experience. I brought my car in to check safety issue behaviors indicating a probable impending engine defect and they did virtually NOTHING while keeping it for 30 days. Impossible to communicate with by phone, text or email. Never even answer their phone. Went to another Kia dealer after a month and work properly done with fill communication and notable speed. AVOID. read more

They sold three different used cars, 30k each (including high priced warranty), via three different lenders to the same ID thief, who stole my partner's ID and used a combination of bank/credit and insurance and fake local address info from other people. This happened during 2 weeks in September 2025, and we are just now getting close to cleaning up the mess. This has been extremely stressful, but at least the loan and credit monitoring companies have all confirmed our dispute. We've never been to Oakland, we have no friends or family there, and we've lived over 2000 miles from California for over 20 years. We have no idea what happened to the vehicles. This has been reported to all the relevant authorities. read more

Wouldn't recommend they sold me a used car that they didn't properly inspect causing the car to be in the shop for a month!!!!! And they only got around to helping me only because I threatened them with a lawsuit. Take your money elsewhere!!!! read more

I'm happy with my 2020 KIA EV, and the Oakland dealership. But I'm furious that I'll have to pay $500-600 to replace my key. This overcharging is scandalous. read more

Was not the best experience. Sales guy kept on leaving g and going back and forth with us and the sales manager. He probably went back and forth a good 10 times. Also, it took 1 month to get the other key. I couldn't set up my fingerprint without the other key fob. They kept on saying to "wait" and "it's on the way." They were also short stafffed and we had to wait a long time. On a positive note, they let me and wife test drive the car on our own. read more

Gianna was great helping me out via text with my questions and getting my test drive set up. Bo handled the test drive and sales well, listening to me and meeting me at my level. James is the man, and sealed the deal. Staff was great too, got my new car freshly washed and charged up for me to drive off in. Good experience all around. Recommend. read more

Oakland Kia - Car Dealers Near Me - Oakland, California

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We have sadly been forced to use Oakland Kia due to the fact it is nearby,the service department is by far the most inept business I have ever come across,for openers noone will answer the phone line live,they dont call you back,the manager is a nice guy but that is about it,we have dreaded going their when our Niro has an issue,this place is chaotic and understaffed. read more

Excellent customer service @Amy Larose She is amazingly helpful. Happy with 2025 Niro! read more

Oakland Kia - Car Dealers Near Me - Oakland, California

I bought a 2022 lease return in early May 2025. The sale went semi rocky ( trying to load up the contract with extra items that I didn't want) They said they would order a second key for the Niro, but when I came back to pick it up, they said the previous owner never returned the key and the cost would hundreds of dollars. All, I would not recommend this dealership. The kicker for me was the salesman new nothing of the car and I had to ask him basic questions on simple questions about the car and he actually didn't know. read more

Just had my EV9 delivered and the process was very easy. Had the papers signed overnight and during delivery, got all the details needed and walked me through everything I needed to know about the car. Seamless experience read more

I just purchased a Kia Niro 2025 here and the brakes are already squeaking! After several messages to the service department, I finally managed to make an appt, but it's very disappointing to have to deal with this in the FIRST month of car ownership. According to the service tech, it's a common problem on the Kias but c'mon! Also, the car came with LoJack even though I never asked for it. Make sure to carefully review your contract before you sign. read more

Bo-Lin gave excellent service while buying the KIA Sportge over phone calls and emails from Chicago. The car was beautiful as I expected and ready for pickup when I arrived in Oakland. read more

Many things have gone wrong with the service in the sales department at this dealer; promises made and not fulfilled, calls made and not returned, info asked for but not answered, and worst of all the sale and purchase of an extended warranty not registered. would definitely not recommend. read more

We had a great experience with Oakland Kia. We live about 90 miles away and were able to complete nearly 99% of our transaction online which was so convenient. When we showed up to the dealership, Bo-Lin and Aman greeted us and were extremely helpful, informative and professional. We would definitely go back to them in the future. Thank you for the great service and experience! read more

Had a bad experience at Oakland Kia in late July 2025 and trying to rework the contract with sales staff there was impossible. No one would help me, except for Gianna. Contracts are not her department but she heard my concerns and connected me with someone who would help, although that's not her job. She gets 5 stars. read more

We did not have a good customer service experience here. The written quote didn't come with any explanation and included a LoJack which we didn't ask for. Took a while to be helped and just didn't have the warmth or professionalism of other dealerships in the area like VW. We went to Hyundai after coming here and got a new EV in a few hours. We liked the Kia and would have purchased but for the poor and impersonal customer service. The woman at the front desk was nice but just gave us a quick run down of the car and the keys for a test drive-she didn't do the sales part or talk to us about different trim levels and pricing for lease vs buy. They also don't have parking for customers and the lot they do have is crammed full. read more

Amy was amazing!! She made the entire purchase process smooth and easy. Highly recommend her. read more

Oakland Kia - Kia of Oakland - Car Dealers Near Me - Oakland, California

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From the moment I walked in I was taken care of like an old friend. It was a great experience having a female salesperson, Amy was a gem! I highly recommend this spot, they are not hard sales and are incredibly helpful!! read more

This company is not accredited by the Better Business Bureau. They get an F. Buy tot car at a better dealership. They used an ad for a car that wasn't for sale to lure me in. They sold me the stupidly expensive extended warranty by not telling me the price. The blocked my lawful request to cancel it and get a refund. These people are awful liars and thrives. DO NOT GIVE THEM YOUR BUSIMESS read more

Negative stars, if I could help it. I've been trying to negotiate a lease deal for a Kia EV9 over the last few days. Since I didn't get a response for over 24 hours, I reached out again by email today. The manager, James Portlock, called me up specifically to ask "what the hell you want, when I've sent you a thousand quotes; my workers are really busy and can't keep sending you a thousand quotes because we have other buyers." To be clear, they had to sent me 4 versions of the quote because they couldn't get the details right on what I wanted, which was a 24-month lease with a zero down for 10,000 miles. Also, I was blatantly lied to when I asked them to bring down the money factor since we have excellent credit saying that the money factor is tied to the car and not the buyer's credit worthiness. How about we try to get the job done right on the first attempt next time and not be an asshole to the customer? read more

Lines for service were quite long on Monday. My Kia wasn't taking a charge for more than a couple of minutes. I took the next available appointment on Thursday, disappointed that Kia had not been able to work in a quick check. This Tuesday morning, I received a call from Daniel in service, who hooked my Kia up to the computer. Everything appears to be working right, and my (wonderful) car charged for 30 minutes before I had to leave. So the problem appears to be our charger. Knock on wood, it's that. We'll see . Thank you Daniel, and Kia for working me in for a quick check. read more

Great experience buying from Oakland Kia. Amethyst was very professional and helpful and very unlike a car salesman . She was able to read my mind and get me the car of my choice. Thanks Amy !!! read more

Oakland Kia - Car Dealers Near Me - Oakland, California

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Great experience working with Amethyst (Amy) on leasing a new Sportage. She and the other staff members were very welcoming and transparent with all the details that go into getting a new car. Amy took me through all the details of what the car can do and didn't rush through any of it. Was definitely helpful for finding the right fit for me. read more

Outstanding customer service from Amethyst. Totally easy process. We walked in and walked out and are happy with our 2016 Benz s500!

Takes a loooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooog time but they are good. Friendly, knowledgeable. I like them despite the wait. read more

Delighted with my first experience buying a car at Oakland Kia. My wife and I walked in on a Saturday morning exploring the possibility of leasing a Kia EV6. The Sales Manager Mo Zaher was a pleasure to work with. Mo had several 2023 EV6-GTs that he was offering at similar prices to upscale 2024 models which do not compare to the GT. Anyway Mo set us up with, I think, a fair deal for a 15k/yr lease and we knew where we stood on Saturday. We agreed I would return on Sunday morning. On Sunday, sure enough my red GT was ready in the showroom. Mo and I finalized details of the lease and signed the deal. With the Fed tax credit and some stuff Mo threw in it was affordable. I didn't think I would be leaving with the GT model which has been my dream car for a while. That wasn't the end! Dante then took over from Mo and went to a lot trouble explaining the car operation to me. Also setting up the Kia app on my phone and so on. Also he mentioned that If I ever needed help with anything to just return and ask. He also offered to put on the permanent plates when they arrive. I see lots of negative reviews here on Yelp but I'm afraid I can't join in. A very plesaurable and positive car buying experience. Mo and Dante are great. read more

Oakland Kia - Kia EV6 GT from Oakland Kia - Car Dealers Near Me - Oakland, California

February 2023 I purchased a used Porsche from this dealer. It is the worst car purchase experience I ever been through. The entire car purchase experience felt like they try to hustle me from sales team to financial department. Even when they give me the car. The car shows battery needs to be service immediately. I spoke to them and they said they will take care of it then just kept ignoring my calls. I am very disappointed and this is why I am writing this review. Make sure you think twice before you shop here. read more

Oakland Kia - They give me the car showing battery needs to be service - Car Dealers Near Me - Oakland, California

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If you care about: - Honesty - Your time - Your safety - Reasonably respectful customer service DO NOT GET YOUR CAR SERVICED HERE. If you have Kia, drive the extra distance to Concord or San Leandro. I live right nearby and will not ever return. Save yourself the stress and trouble. read more

One of the sales representative respectfully declines "A dealership in Florida is willing to sell at 2K markup. Go there. We keep getting offers for purchase of vehicle at MSRP + 2K (hard earned money wasted on markup) but no thanks we are not interested in your offer." So decide for yourself before you make up your mind to deal with them. The first thing that any sales rep should do is try to get a person to visit the dealership. Funny times. Asking for a commodity at its fair price is considered cheap. read more

Great customer service, made the process of buying a car easy. No high pressure sales tactics. Bo, Chris & James were fantastic.

Incredibly rude staff; they barely tried to welcome my family. Then they said "we don't do test drives after 5", and tried to force us to come back at another time. Even tho it was 4:50". I've been to both the Dublin and San Leandro Kia dealers and they've been helpful and friendly. I won't be going back here ever. read more

Very impressed by James (sales manager) in every way. (This is Just a preliminary review which I'll update over time.) I went today to try out a used EV for the first time. I explained I was looking for a used EV, either Kia or another brand, and this was my first time driving/seeing these cars. I also explained I would not be be ready to buy for at least a couple of weeks. James was great: no pressure whatsoever, just factual replies to my questions. He clearly understood me and was happy to take me on a quick drive on the freeway. I'll certainly prioritize his dealership as a result once I'm ready to move forward. read more

Truthfully I think this place is dishonest. I brought my car in for routine service in May. Opted for the suggested 40k mile service with an oil change which came out to over $300. At that time I mentioned that my car was failing to start sometimes and that most times it needed a jump. It is then suggested that I pay an additional $230 for diagnostics "but it sounds like a battery issue". I asked if the 40k service came with a battery test. I'm told no. Finally, I'm told that they will test the battery at no additional charge. They do the service, I get my car back and I am told "your battery is fine." My car is still having problems. Finally, in July. After much consideration, I fork over the $230 for a diagnostic... can you guess what they tell me?? "You need a battery replacement. It'll cost $298+tax." Why I was told my battery was fine, just 2 months prior?? I don't know. Perhaps to trick me into having to pay a diagnostic fee? Either way, that seems super shady to me. On top of everything else, the service advisor Kameron, has no sense of customer service and always seems bothered to help or answer any questions. Because of this experience, I'm seriously considering trading in this 2018 Kia. Not only has it had tons of issues already but it's extremely high-maintenance. And if that wasn't enough, then having to deal with the service center always giving me a laundry list of things to pay for and I haven't even had this thing for more than 2 years. I'll definitely be reaching out to BBB. Regarding this service center and the Kia i bought the vehicle from. read more

My experience at this Oakland Kia is very disappointing. The sales person who had previously promised to give me an additional cargo cover before I purchased the car baled on her promise. When I came to test drive the car, I was left in the hot car for an hour while the sales person went to run her errands. The new Kia Sportage hybrid that I bought has already had 21 miles on it when it supposedly to be brand new. When I contacted them again regarding a blemish on passenger door vinyl, they furiously put the blame all on me. The manager yelled at me on the phone and refused to take any responsibilities. On a side note, When I was sitting in their parking lot waiting for my car to be washed, I saw a psychotic woman rammed her old car into several new cars on the parking lot and left. They didn't even go after her. If you want to be treated respectfully and have a nice car buying experience, please take your business elsewhere. I certainly would. read more

Oakland Kia - Car Dealers Near Me - Oakland, California

I was helped by Richard, who was a great salesperson. He made sure I got the best deal and took care of us. I would recommend buying from here, very helpful staff and manager. read more

Oakland Kia at 1575 W. Grand was terrific. I had a problem with the service that was my fault. I hadn't really understood what I needed. Mike, the manager, dealt with my concerns in a kind and helpful manner. My car now runs beautifully. Patrick also showed empathy and tried to help resolve the matter. read more

I have been going to Concord Kia's Service department for six years and have always had excellent service there. My engine light was on and they said it might be an all day appointment. Since I needed to work that day, I decided to take it to Oakland Kia instead since they are closer to where I work. BIG MISTAKE. During the so-called multipoint inspection they found several issues. I had them repair everything. The next day my tire light turned on and my car was squealing. I immediately contacted Oakland Kia in order to have these items repaired. No one picked up the phone. So, I left a message. I told them that I felt unsafe to drive it with this squealing and I was concerned about the new light that was on. Initially, I thought this was an honest mistake, and figured they would call me back to repair the problem. I was mistaken. I left 3 additional voice mails between that day and the next day. I also tried calling without leaving a message dozens of times over the next two days. I had my friend call from her phone. I called the sales department and told them what was going on. The gentleman who answered the phone said he would transfer me and hopefully they would pick up if it was a transferred call. NO ONE EVER PICKED UP THE PHONE and NO ONE EVER RETURNED MY CALL. We called during business hours. So, they were open. This whole situation started the process of me finding out that they had really taken advantage of my lack of knowledge about cars. It was over $1,000 and a very expensive lesson. Because they would not answer the phone, my friend, who is a mechanic, looked at my car. Here is what I found out: Oakland Kia changed the cabin air filter. However, my friend told me the hose clamp on the air hose to the air box was very loose. He said dirt could get into the engine from that being loose which would cause a lot of problems with my engine. So, he tightened it up. It took him less than a minute to fix this problem that could have caused major damage to my car. I had a nail in one of my tires (according to Oakland Kia). So, they replaced the tire. The tire that was replaced had only 25 pounds of air. While the old tires had the proper amount at 33 pounds, the new tire did not have the correct amount of air in it. So, it caused the TPMS light to come on. My friend filled the tire up properly. Also, I found out that the original tire should have been patched, not replaced. So, I overpaid for something I did not need. Moreover, I did not know that you need to have the same tires on the front and the mismatched tires on the front axle is not industry standard. So, now I need to go somewhere else to buy new tires so that they match! The Serpentine belt was replaced at Oakland Kia and they did not install it properly. It was loose and caused the car to squeal. Once again, my friend showed me the problem and tightened it up. It took him maybe a minute to tighten. He told me if it stayed loose, it would cause problems for MANY aspects of my car. Also, Oakland Kia told me they were going to inspect the oil. They did not include that on the list and it turns out that my oil does indeed need to be changed-AND the oil that was there was an inch too high, which apparently is not good for the engine either. They should have caught that. My window washer container had maybe an inch left of fluid in it. While this is not going to cause a safety issue with the car, it is very irritating that they did not catch it. My friend filled it up. Now I am out the $1,000 and my friend made my car safe (It literally took him maybe 30 minutes total to do the work that Oakland Kia should have done in the first place. In essence, Oakland Kia left everything half done. Had it not been caught, my car would potentially have had serious issues in the near future. I WILL NEVER RETURN TO OAKLAND KIA. THIS WAS A VERY EXPENSIVE LESSON. THEY HAVE ABSOLUTELY APPALLING SERVICE. I will be writing this letter to Oakland Kia and to the parent company, and posting it on Yelp, as well. read more

This is our 2nd Kia we've purchased, so we are obviously fans of the brand. The cars are as reliable as their reputation and getting the car serviced has always been smooth. We normally go to Concord but ended up in Oakland to test drive a model they happen to have on the lot. Our salesperson was Charles Bonds and he was so easy and chill to work with. I think he only works on weekends but if you are like me and don't want to have any of the car buying pressure, I would seek him out specifically. He took so much time explaining each feature of the car and sat separately with my husband and I so that we both understood how everything worked. The entire staff at Oakland Kia were very nice so I don't want to discount them, but Charles was just so relaxed and made what can be a stressful event so much easier. Five stars for KIA and five stars for CHARLES! read more

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