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    Nor Cal Pet

    3.5 (24 reviews)
    Closed 9:00 am - 6:30 pm
    Updated 2 months ago

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    What I found when I tried to make an appointment this morning.

    We've been taking our rough collies (Lassie Dogs) to Nor Cal for some years now and it's always been a pleasant, positive experience. Something seems to have changed, and not for the better, since the owner sold the business. My last experience was one of misunderstandings, confusion and being charged $80 for a service I was not told about or even knew they offered...a "deshedding" instead of the "bath and grooming" I specifically set up with the person at the counter a couple of weeks earlier after I went in at the wrong time. She was totally cool about it. However, when I did bring one of the collies in, the confusion, for me at least began. I had signed him up for a bath and hair and nail trim on the website. I was told that the groomer hadn't arrived yet. Fair enough. Left him and went home. I always leave a set of small drawings indicating what I want. I get a call from the groomer. What she says doesn't make sense. Then she says it will be three hours?! Now I'm really confused, but whatever. Then she calls me again and again it doesn't make sense since she's talking about golden retrievers. So I go in at the three hour point, go back to the bathing/grooming room and there's the groomer repetitively brushing him when I can see that he's dry. Finally go in, get him leashed up and head up to the counter to find out what's going on. Staffer not helpful. Groomer comes up and starts talking while I'm trying to finish the transaction and go home. By now it's getting dark. I just need to get me and my dog out of there, pay and leave. I will admit to being irritated and exasperated by that point and I'm sure it showed. I realized after we got home that none of what I'd drawn and labeled for her, and then explained to her over the phone, had been done. Routine things like paw and nail trimming, soft stuff behind the ears, sanitary trim under the tail, etc. She did do a belly trim and it was fine. She clearly knows how to do grooming but never seemed to understand what I was asking for, which had never been an issue with the previous groomers. Got home and wrote a calm, polite, fact-based email to them (which I let sit overnight) about what my experience had been, giving them space to respond and also assuring them that we would continue to patronize them (and I meant it). Never got a response. I was left with the feeling that the new owners need some training or professional help on running a business and, well, customer relations. This morning I went on the site thinking I'd make a bath app't for our other collie. And I find that next to my name in capital letters is "DO NOT TAKE CUSTOMER AGAIN". Needless to say, unless I have an indication that things have changed for the better, sorry to say that they won't have to worry about that. I greatly respect the rescue and adoption work that NorCal does and applaud them for it. I wish them all the best and would like to be able to patronize them again in the future. They get three stars for how good they've been in the past and because I'm sure none of what happened was intentional.

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    4 years ago

    Very nice folks, good prices and a free pet bathing area. Make sure you bring a towel and clean up after yourself

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    Review Highlights - Nor Cal Pet

    They also have a self service dog washing station just bring your own shampoo and a towel and there is no charge.

    Mentioned in 3 reviews

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    Muddy Paws

    Muddy Paws

    4.1
    (71 reviews)

    Been taking my little buddy here every six weeks for almost four years now. The folks here treat my…read morelittle old dog with so much love and caring that he looks forward to going to the groomers. That says a lot about the people who are here, they have taken great care of my little dog now for several years and he always looks forward to going to Muddy Paws. He goes in scruffy and comes out handsome and smelling good, with a new bandana and a big smile each time. This area groomer offers a competitive service and the staff take good care of my old man each time he visits. 4 Stars - appreciate all the kindness and care your service provides while my little dog is in their care 00902

    The staff at Muddy Paws is awesome! They care about the dogs (and cats) that they see. These folks…read moreare happy to greet you, excited to see my Willow; they smile and greet her and treat her like she is a queen! Not all groomers do this. Really! I feel comfortable taking my best friend there to be pampered & made (even more) beautiful. The space is clean,they ask specific questions to make sure your dog's needs are addressed..mine is good with other dogs so is able to socialize a bit after her bath & cut. Other pups who are less social have quieter solo space to hang out. Willow always gets compliments on her cut & bandana. Prices are in line with area costs and totally worth it! I'm picky and had the same groomer for 15+ years before I relocated to Humboldt. I'm grateful to have found Muddy Paws!

    Nor Cal Pet - petstore - Updated July 2026

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