Y'ALL. I had an eye-mergency yesterday. It was bad. My eye was burning so much that I got the…read morechills and was watering so much my nose started to run. Talk about a hot mess express. I didn't want to go to urgent care so decided to just call my optometrist to see if I could get in today. I called at 614p on a holiday (observing for the 4th). He called me back at 617p. I did not at all anticipate hearing from him until today sometime. I was totally shocked! We talked about what was happening and he told me he could see me (HA! Pun intended) in the morning before his first patient. Bless his entire heart. Got everything squared away and was good to go before by 8a. He didn't even ask for my insurance info or charge for the quick visit. I've been seeing Dr. Hemingway for at least 5 years now and he is just so wonderful. This little story is just an example of how he places his patients first. He is just so kind, easy-going, and very thorough. He is the only optometrist in his practice. Obviously locally owned and operated! I can't say more wonderful things about Dr. Hemingway and Indy Eye. I highly recommend.

Doc Hemingway is very thorough. He takes the time to do a great exam and ask questions to get the…read morediagnosis correct. He also makes sure to tell you about your insurance and what is covered. Trustworthy!

Stopped in to see if they would replace my scratched frames for some non prescription sunglasses…read moreI've had for 7 years. They said it would be a 30 day process and so I decided to look for something new. The customer service was kind and helped us find different options. My husband and I both left with new sunglasses we really love.

I recently visited this location to help my mom purchase some prescription sunglasses and…read moreeyeglasses. The customer service and purchasing experience was smooth from start to finish. This store is located in the middle of the fashion mall close to the Apple Store. It's also conveniently located across the hall from See eyewear so you can compare options. Overall, a positive experience and the glasses arrived in the mail within a few weeks.

I would like to take a moment to recognize Joe Bang. I truly cannot say enough good things about…read morehim. I was having trouble with my glasses fitting correctly, and Joe took an incredible amount of time to ensure everything was adjusted perfectly. His expertise is beyond anything I have ever experienced. He was exceptionally kind, patient, and professional throughout the entire process, and he made sure I left completely satisfied. You have a truly outstanding employee in Joe, and I hope you realize how fortunate you are to have him on your team. He is a wonderful reflection of your organization. Beth Kiel

I scheduled a road trip from Baltimore to St. Louis in such a way that I could visit this business…read morespecifically, and I was not disappointed! I had ordered three pairs of eyeglasses from the St. Louis store (now closed) over the years and needed this last pair adjusted to fit. The worker who was manning the store was patient and very helpful, giving me tips on care and proper fit of glasses. I hope to be through again soon. Love See glasses!

Bought glasses from them last year (7/25.) Got them quickly, but within a few months the lenses…read morestarted cracking along the edges. I did not buy the 25.00 warranty when I purchased in July which is only good for a year. I got a new prescription and got new lenses made at no cost to me but was told I could not buy a warranty because it's too far past the original first prescription. Needless to say I won't be returning to them in the future when I need new glasses.

Great customer service, stylish frames and a lot to choose from. The staff is very competent and…read morethey accept most insurances. I have sent quite a few of my friends here for glasses and so far they have all been very pleased.

Love this doctor but hate the location. Thankfully I have a good friend that can drive me. Today…read moreI've waited longer than I ever have but this is by far the best eye dr and surgeon I have ever used.

I recently moved to the area and selected Whitson Vision because I was told they were one of the…read morebest. I have already had a minimum of 4-5 exams/checkups and 5-6 visits with the lens technician in an attempt to get new glasses with a new Rx. Unfortunately, every visit with this office has been a disaster from day one. It started with incorrect eye appointments, lack of measurements by the technician, wrong lens prescriptions, incorrect lens/bifocals placement, and the inability to make a workable pair of glasses. I CONTINUE TO BE UNABLE TO SEE OUT OF THE CURRENT GLASSES/PRECRIPTION and have not had any resolution. The medical service, customer care, and technicians' ability to provide adequate lenses for a pair of glasses is way below standard for any office and I have voiced my concerns, suggested options, and continue to be ignored by the office staff, not getting a response or resolution. I am disappointed in my selection for services at this office. I decided to get a second opinion with another optometrist and provided the new results to Whitson Vision on 4/2/26. It noted the bifocals were not lining up, the Rx is different, and it is not even 20/20 vision with the lenses. When I provided this document to office staff, I was told I would be contacted. I did not get a response. I did stop into the office and ask for an update on 4/16/26 and still have not had a response to date. The treatment I have received and the inability to provide a satisfactory basic service by this office is unacceptable. I am requesting a complete refund of the purchase of the lenses only with totals $880. A staff member finally called back, weeks later, after I stopped in several time to talk to someone (no assistance) and they said they could make another pair of lenses if I would give them the Rx I had gotten from my second opinion. I asked for reimburse for those costs if I gave them the new Rx - they said no - so I did not agree to give them the new Rx. I did not get a response or resolve this issue by 4/30/2026, so I filed a complaint with the Attorney General's office for assistance and to get some resolution from a scam of a business. Action is pending to date -as Whitson Vision is not responding to the AG's office either!! DO NOT GO THERE - there are better more honest providers!!!

It had been 12+ years since I had shopped for new eyeglass frames. I was well overdue for an…read moreupdate. I looked and tried on frames at several places in the Carmel and Indianapolis area, but I kept coming back to a pair that I found at Eyes on Main. Kim and Tony were super helpful, warm, and welcoming through the entire process. EOM has a variety of frames to choose from, some are pretty eclectic/ eccentric, but they also have more conventional / standard frames which is what I went with. I will definitely shop here again when I'm ready for new frames (I just won't wait so long next time )

Right off main street, parking in the back. Closed on Mondays but you can leave a message or send a…read moremessage via their website. I was about to run out of contacts and the staff got me in right away as a new patient. Everyone was so nice, knowledgeable and friendly, just a very welcoming place. My doctor did a great job in explaining everything to me and was so thoughtful in all her responses. Just a great team of people and I'll be going here from now on. They also have a great assortment of glasses that I can't wait to pick out a pair at my next visit.

Had an exam and bought glasses here. EXCELLENT service (and prices) from the entire staff…read more Christina, Alicia, Brandy, Mary, Diana, Nick, Laura, Dr. Godfrey, and Dr. Smith were amazing. Everyone listed here is friendly, helpful, attentive, and fun. I highly recommend this location because of the incredible staff. A++ experience because of all of these lovely people.

I had the best experience here. Everyone I interacted with, from the front desk, to the…read morepre-screener (Noah), to the doctor (Hannah), to the lens associate, they were all SO nice and helpful. of course it is going to be expensive, but the people there made all the difference.

Drove all the way from Zionsville on Saturday. Sign taped haphazardly on the door stating Saturday…read morewas by appointment only. Would have been great to know. Can someone please update their social media. Also based on the care of the signage, lawn and porch, owner didn't seem to have much pride in his business.

They have Swissflex, need I say more? They are the only ones that carry Swissflex, in all of…read moreIndiana; not just Indianapolis, need I say more?? Heather was super helpful and knowledgeable about processing insurance benefits and getting my glasses ordered. She was also knowledgeable about what I would need to fix a broken pair of frames I was still rocking because I cannot for the life of me find my only other spare pair. In the heart of Broad Ripple they have a parking lot which is a beautiful rarity in Broad Ripple that I appreciate! I cannot wait to get my new glasses in about two weeks hopefully sooner. *fingers crossed*

WORST CUSTOMER SERVICE OF ALL TIME!!…read more WOULD GIVE 0 STARS IF POSSIBLE!!! I recently had an incredibly disappointing experience at Eyeglass World that I feel compelled to share. I brought a friend's pair of glasses to their store for repairs, trusting their supposed expertise. They assured me they could fix them, but instead, the glasses were broken by one of their employees. To make matters worse, the employee giggled and said, "I'm sorry, super glue is now your best friend," without offering any compensation or a proper apology. Taking my grievance to corporate seemed like the right move, so I did, but a few days later, the store manager's response was equally frustrating. Instead of compensating for the glasses their employee broke, she offered to cover the cost of an eye exam and insisted we pay regular prices for new glasses, with a buy-one-get-one promotion that's already available to the public. When I expressed my frustration and argued that I shouldn't have to pay for glasses they broke, the manager coldly replied that comping the glasses or the eye exam was against company policy. She said I could either accept the eye exam or receive nothing at all. It's against company policy, yet she offers me one anyway; she can do both. This blatant disregard for their responsibility was appalling to me. The situation was made worse by the manager's attitude, rudeness, unprofessionalism, and flat-out dishonesty. She claimed that her employee had warned me about the risk of breaking the glasses, which was an outright lie. If I had been informed of any risk, I would have taken them elsewhere for repair. When I asked for proof of their supposed terms of service acceptance, she caught an attitude and lied through her teeth about having video evidence and refused to show it. She then contradicted herself by saying customer service, not she, reviewed the footage. This experience has shown me that Eyeglass World is not only unprofessional but also deceitful. They failed to take responsibility for their mistake, lied about the circumstances, and treated a loyal customer with utter disrespect. I will never trust or recommend Eyeglass World to anyone. They are a complete disgrace and a huge disappointment. Avoid this place at all costs!

well, for one I can't read now and for two I didn't appreciate the young lady who checks you out…read more Automatically wants to add things to my glasses that I didn't ask for and I'm I was just waiting For her to get through so I could tell her I didn't want them. I'm very unsatisfied with the service of the store for one. My glasses are completely wrong as far as the bifocal. I cannot even read now I have to put something directly up to my face. I just now started wearing my glasses because where I work I wore my old I could still see out of them and I need them more to read than to see. sorry it's my mistake because I didn't wear my new glasses for a couple of months until I lost my old ones and I tell you they are horrible. The distance is fine but trying to read something. I would never use this place again, I agree with some of the other comments the front office was very unprofessional