I wonder if Noran reads these reviews, or if they just don't care. Our son has suffered a terrible illness for 20 years and he is only 37, so do the math. We have had good doctors helping him until he moved to a Saint Paul. Then it became difficult to find a doctor who understood and knew at least something about the illness. It took us a while, but we did find an excellent dr who is connected to Noran. Prior to him, the first doctor we saw there didn't seem to care. Then we were assigned to a nurse practitioner who was was unqualified to deal with the illness. After complaining, we were finally given an excellent doctor who DOES know about the illness and cares a lot. . Our son has been stable but between 2019 and 2020 serious flare ups started occurring. Our doctor kept at it and prescribed, among many other medications, IVIG. Thus our son needed to go to the Lake Elmo clinic for IVs. When Covid hit, and he came to live with us in Wisconsin. He was able to get his IV treatment at a local hospital in Milwaukee. His experience for over a year and half there was wonderful. He was treated kindly and with respect. Then he returned to Minnesota and back to Noran. Things changed for him. We were told that he was a "hard stick" and that he should go somewhere else. Well, he can't drive at this moment and he had transportation via relatives. It was working well for him. But at the next appointment, it was difficult finding a vein and we were told the clinic has no ultra sound to find one and that equipment is too expensive, they aren't trained to run it anyway, and storage would be an issue for it. So we were told to basically go away. Really? Too expensive? So is their fancy waiting room with its big fireplace! As for storage, it's a small piece of equipment that fits on a cart. As for training, if a clinic claims to be a comprehensive infusion center it should have the right equipment and training to serve a customer! We don't care about snacks, a comfy chair, games, television, etc., while getting an infusion! And The staff from the front desk on is rude (not the first time we ran into this). We, of course found him a different infusion center and his good doctor is connected to it, but the transportation issue has become more challenging and this shouldn't be. As clinics and hospitals are getting fancier and fancier, they are missing what a patient really and truly needs, and Noran is no exception. read more