I read all the negative reviews on this place and went anyway. Let me tell you what my experiences is, and what my expectations were. I have been treated poorly or dismissed at other clinics for a skin issue that has been plaguing me for 5 years. I was checked in, got registered, sat in a nice clean, well lit waiting room with other people who were all experiencing their own emergencies. I got called on quickly. Saw 3 amazing nurses who treated me with care and kindness. If you value your dignity, this place will take amazing care of you. Saw the doctor who was absolutely a joy to speak to, listened, and offered amazing advice for treatment. Set me up with a referral to a dermatologist and had me out of the ER in a very short amount of time compared to other places I have been to. DR. Schroeder is probably the best doctor I have had the good fortune to have met. He really did an amazing job. My prescriptions were sent over to my pharmacy, and the follow up nurse named Riley made sure that I understood the prescriptions as well as listened to me ramble on about owning a Jeep. The first nurse who took me in was amazing, vegetarian and lovely behind her mask. The second nurse was also really kind but I do not remember his name. When I went to leave, finding my way out was made much easier thanks to a nurse with tattoos up her right arm, I did not get her name. I love this place and anyone who says it is terrible, obviously has never been happy a day in their life. This place did an amazing job. read more

these guys were the worst hospital i have ever visited. they treated me and my family so wrong and they would keep giving us werid stares they would point and laugh at us like we cant see them it was truly they worst experience ive ever had at a hospital. shame on those nurses read more

My son was born here a few weeks ago! He was born via surrogate and the entire labor unit were so kind to us. They didn't make us feel othered and treated our unique situation with such kindness. Ashley (days) and Stephanie (nights) were the nurses assign to us and they were so amazing in teaching us how to care for our little boy. read more

We waiting in the ER for 15 hours and received contradictory opinions from three different doctors. Then the nurses contradicted the doctors. We got so frustrated and asked for the Hospitalist. We had to ask for him 5 times over 5 hours before he'd finally talk to us. Now it's the next day and we are just sitting here and still don't know what's going on. It's like we are in hospital prison. We ask the nursing staff multiple times for even the simplest things (like a glass of water) and they never return and never get what they said they would get. I wouldn't let my dog go to this hospital. Negative stars! read more

The worst emergency room ever Do not go here unless you want to spend 7hrs in the emergency room and get low level services. read more

They cancelled my cardio CT scan twice. First time for being under-staffed. Second time, they did not submit the authorization forms to insurance for pre-approval until a day before the procedure! (My appointment was at 7 am on Thursday, they called me to cancel my appointment on Wednesday. They had submitted the claim on Tuesday afternoon!) So they called me and said insurance has not approved! They cancelled again and rescheduled for 3 weeks later. They lied to me multiple times to exonerate themselves. If I had not called my insurance, I would not have known that it was Fairview that did not submit the pre-approval in time. Insurance had not had the chance to review to approve or deny! And they said there was no way they could get the third party answer by Thursday at 7 am! Rather than admitting their failure, Woodwonds cardio manager said that insurance required an EKG and stress test! So they went ahead and scheduled an EKG. Fortunately, I called my insurance and they said they did not need any further tests! They only needed time to have the third party review the authorization. When I called back and told woodwinds this, the cardio manager said "yes, it's a recurring problem" and promised me to speak to schedulers and get back to me with an earlier appointment by the end of the day. She called back at the end of the work day and said the schedulers had left at 3:30 and she promised that she would talk to them first thing in the morning and call me. But She never called back. .When I called (I teach, so I had to find a small break to call at 3:50),, she said the schedulers had left again! But this time she made the false claim that my insurance needed to authorize before she could change my appointment! This is not true. In any case, the Insurance expedited my authorization and authorized by Friday but then she would not answer her direct line. I called the main number and they gave me the run around and kept me on the phone for an hour and transferred me from one person to another until it was 5 and the last person (a nurse!) said nobody is here now and you have to wait and call on Monday! The worst patient care ever. They play with patients' lives even though the doctor who ordered a CT said they needed to do a CT scan asap because of my test results and symptoms. I would never come back to this hospital again. read more

I had bleeding from the colon & also recently had 2 stints placed. The Drs. We're successful in stopping the bleeding. The quality of the care I was given was excellent !! I'm greatful to all the Dr.s, nurses, staff for the excellent care I received ! Thank you all !! H.Mike Mickelson read more

If I could give them a zero, I would. I am a patient at the the Women's Health Clinic (Premier) which has it's only entrance just to the right of the Woodwinds lobby. There is no other clinic that I, or anyone else I know who MUST register as a "Visitor" before walking 10 steps to check in for your clinic appt. I am NOT a "Visitor". I am a patient at the Clinic. When I walked past and into the Clinic, a raging female security guard followed me into the Clinic, screaming at me in front of staff and other patients that I was "rude" and "who did I think I was", etc. The staff person at the desk later came to me apologizing profusely for her behavior and said they had had many similar complaints about the Woodwinds security staff. As I left the appt., I stopped to glance at her nametag and she started screaming again in front of everyone in the lobby. Woodwinds should not be putting up guardrails for women accessing their providers and maybe invest in some badly needed de-escalation classes. read more

Cannot say enough positive things about my experience. Had shoulder replacement surgery on 2/14/2024. From the greeting I got when I walked in at 5 in the morning, to the way the gentleman wheeled me out to be picked up, it was a five star stay. I've had major surgery at four different metro hospitals and the care here rivaled that from United in St. Paul. Nurses, aides, occupational therapist, hospital docs- all friendly, professional and were happy to answer questions honestly. Never felt like my needs were interfering with their work. Having an individual room helped, too. Set in a lovely environment, both indoors and out. i read more

horrible experience they had people waiting for more then 7 hours not constant unprofessional.

I should have complained back when this happened but I was grieving. In January of 2018, my girlfriend gave birth to a stillborn baby. We did not know she was pregnant until that day. I brought her into the ER because she was in pain which we soon found out was because she was having contractions. The nurse gave her an ultrasound and presented it to us in the good news /bad news way. "The good news is there's a baby, the bad news is it isn't with us anymore." The way this nurse treated us before, during, and after the delivery was really bad and still haunts me to this day. She was very rude and gave us tons of attitude. I hope she no longer works for the hospital because she had absolutely no bedside manner. read more

It's important to me that people know where they can expect respect & common decency, which is why I write this review - as a warning you may not find it here. I went to Woodwinds on Mon afternoon to help out a friend. We got there at 2:30pm and didn't leave until 6:30pm. There was a lot of waiting, but there was also an EMT that tried to take blood so incompetently that he was replaced by a nurse. I get that people are learning and may be new but a simple apology or nice word by either of them would of gone a long way. Instead, both gave more attitude after my friend said a gentle "ow" after being jabbed by a needle multiple times. From the security guard (who had what looked like a gun at his waist) to the check-in lady to the multiple nurses, everyone (except the woman who came in to update records), no one seemed like they genuinely cared about us. Everything that I explained above was kind of expected as a POC in Woodbury, but the following instance was what brought this to a 1-star review. A construction worker was wheeled-in. He was in obvious pain & disoriented from a head injury and yet he had to wait so long to be seen & was peppered with questions. The front desk lady was asking for his social security # and his last name and when he tried to take out his driver's license, she told him to put it back rudely. I was thinking, what else do u need from him so he can be seen by a doctor?! Instead she gave him a barf bag and continued to ask him questions in front of everyone in the waiting room. If you knew he needed a bag to throw up in because his injury is that bad, couldn't you be a little nicer?! Instead she asked in a rude tone, does he need a translator?! Gawd, I was so relieved when he finally got seen but this incident still disturbs me. Looking at the other Yelp reviews now, looks like we weren't the first to feel so unwelcome, but I hope that for future folks that come here, they make some changes. read more

They drugged my daughter, age 42 to keep her from remembering all the abuse of controlling drugs used on her causing physio flying colorful dreams lifting her high off bed. Other patients yelled for help to please get them out of here. She only came for dialysis, blood infusion and Xray. read more

Too many problems to list. Rude, uncaring/unkind staff who shouldn't be in the business of CARE much less have peoples lives and well being in their hands ...Read all the horrible reviews, you'll understand. read more

Beautiful hospital with exceptional staff. In for a few days, they went out of their way to make sure I was comfortable.

Id give zero stars if i could. i delivered my first born here and i had an AWFUL experience. The anesthesiologist seemed to be inexperienced i was poked 36 times and my epidural failed 3 times and the first time i had a nerve jump i asked for them to stop my eyes rolled back and i almost fainted and they still kept poking i didn't get a different anesthesiologist until my nurse advocated for me because they wouldn't listen to me. My morning nurse was amazing i could tell she cared. The rest of the nurses were very aggressive and just looked like they didn't wanna be there. Ill definitely be going to a different hospital next time around. read more

Went there a couple weeks ago for what I thought was food poisoning. Every single person there was so kind and caring! This was our second experience with them and both times we so positive. read more

While receivinga CT Scan and X-ray at Woodwinds Hospital Emergency Room, a Hospital staff member stole my diamond necklace. Unfortunately the Hospital co-workers, patient advocate, and their leadership team have lied on numerous occasions and are covering up the theft. So disgusting. read more

In July 2022, I took the wife to Woodwinds emergency. We got there around 10:20pm. The staff and nurse check us in and told us to wait in the waiting area. My wife was in pain with abdominal pain. 1 hrs 30 minutes later a doctor came by and check her out. The doctor was going to send someone to gave my wife some pain medication ( Never happen ). We waited and waited till 1:00 am and was finally seen but sadly they say " We don't have a room for you, but we have a bed for you" the bed was setup in the hallway of the triages area. This is the 2nd time that we have to wait for 3 hrs to be seen " Wow ". Not planning to go back there again. Terrible service and patient care and response time. That is why this hospital is rated "C". I hope they make some changes, because I live in the neighborhood. Not the end yet. While we were in the triage area, most of all the nurses are on there computer or talking with eachother. Not seeing any doctor walking to any of the triage room to see patients. 2:00am, an hour passed and still no doctor even came by to check on the wife. What could we do, should we pack up and leave and go to a different hospital? read more

My wife introduced me to the New Parent Connections group which are divided by your baby's age. She attended the 0-3 months during her maternity leave and I did the 3-6 months. Kathy leads this one and got connected with her from a ECFE baby shower in Cottage Grove. She does a wonderful job to provide songtime, playtime, and also group discussions. I especially liked how she was so prepared with many resources to try with your kid's development on a table next to door. She does a great job following up with everyone in class. No concern is too large or small for Kathy:) read more

One week ago a family member had orthopedic surgery. The pre-op team and surgical team were A number one. Once moved out of recovery to a room all the trouble began. He was twisted in cords,he couldn't move to get the call button. There were few moments when anyone answered his call button. The urinal spilled twice, the menu dropped on the floor so he couldn't order dinner. Once someone came he did get something to eat way into the evening. No one got him up and out of bed for 8 hours. He was given a CPAP machine, twice, but he's never done a sleep study to use one properly. Early evening he was moved out of his room to a physical therapy supply room....yes, you read that right. A supply room. He was given an old-fashioned desk bell(like teachers used in 1950's) in case he needed help. There was no television. The worst part is that there was no life saving equipment attached to this bed in case he needed it. My sister (an RN) said it sounds like Soviet Russia. When I was at Woodwinds 6 years ago it was the best care EVER. Why has this place deteriorated so badly? A shame. read more

I was scheduled for carpal tunnel surgery at Woodwinds Hospital. From the moment I walked in the door, I was greeted with a friendly smile and a polite person. My surgical staff was FANTASTIC. I don't usually leave reviews, but I am extremely impressed with the level of care I received. It was the little things that all added to my experience. The HUGGER machine that filled my inflatable grown with warm air, the sage surgical wipes that were warmed before use, the warm leg massagers, wrapping my arm in a warm blanket before starting the IV, the use of aromatherapy (lavender) to relax me, not having to awkwardly transfer to the surgical table, because I stayed in the same bed the whole time. As great as all this was; the level of care and, the communication I received from everyone I came into contact with was fantastic. I want to give a HUGE shout out to my main nurse Andrea (dark brown hair) she is truly an asset to the surgical staff. There wasn't a detail she missed. I want to give a HUGE THANK YOU to all of the surgical staff who worked Dr. Su's services on 6/26/24. Woodwinds will be my hospital of choice. read more

My brother went to this hospital in May, he was admitted by the hospital admitting doctor who was just a jerk, the way he talked down to my brother was just terrible. But the reason I'm posting this, he just found out that they don't bill your Medicare Part D for medication that you could dispense yourself. You can't in the hospital they give you the medication watch you take it, but they won't bill for it. They want you to pay for and then get reimbursed by your insurance company. They don't send you an itemized bill unless you ask for it. What a terrible way to do business. The care was ok, but nothing to brag. His experience with Fairview Healthcare including St. John's has not been good. read more

I have looked and seen all the bad reviews on the hospital and have not had a super bad experience with it. Yes sometimes it takes time to get into the ER, but sometimes I wonder if people should give the place some slack. They are short staff at all facilities and are doing the best they can. Some people that come into the ER look like they should go to Urgent care instead. And you don't know what is going on behind the scene. They could have had true emergencies, like accident people or other problems that came in by ambulance; they would come first. read more

Sitting here for hours to get my special needs daughter with seizures seen. They are seeing multiple people first who arrived after us . It is loud and chaotic. I would not recommend coming here for an emergency. read more

I feel like most people dread hospitals and that makes sense. What Woodwinds does the best is take anything that could lead to dread and create a relaxing, informational environment. The hospital is set back in a wooded prairie and the calm and quiet from that trickles into the very architecture of the building. We delivered our first child here and it was a very positive experience. Yes, the facilities were nice and the hospital food wasn't that bad, but what really makes a hospital a good hospital are the people and they people here were very nice and caring. They were very informed, hard-working, and genuinely cared about their patients. All of the nurses we encountered were great people. That is what easily makes this hospital a 5-star place. read more

If I could give 0 stars, I would. I came in with a SEVERE kidney infection, I was vomiting, nauseous, blood in urine, tender bladder area (lower belly area) & tender kidneys (on my lower back). they gave me a prescription i was unable to fill for 2 days, as its a Sunday, and tomorrow is the 4th of July. I do not live around any 24 hour pharmacies, and I am not aware of any pharmacies that are open on holidays or Sundays. Once I got home, I was in severe pain still, my husband went to fill the prescription only to find out that the pharmacy was closed! I called the hospital to talk to the charge nurse, I talked to her and she told me to come back. Every other time I've came here for a kidney infection (this was the 4th time in 2 years) they have immediately hooked me up to an IV and gave me pain medication& nausea medication. The doctor I got treated me like I was stupid for coming in, even as I explained to her that my pain is crippling and I have a full time job to tend to. I will definitely not be coming here in the future for anything. read more

We went to the emergency room for my husband's kidney stone on Jan. 31, 2018 at 3:45 a.m. The doctors and nurses were wonderful. The reason I'm giving this a 2 star is because the experience we had when we arrived at the emergency room. I dropped my husband off at the door to go park the car. When I arrived in the emergency room, I was shocked to see my husband was in so much pain from the kidney stone that he was actually on his hands and knees in front of the check in desk. He didn't have enough strength to actually sit in the chair. The security guard was literally five feet from him on his computer, doing who knows what, but obviously wasn't assisting my husband. I ran over to assist my husband into the chair and asked the guard who was working the desk. He gave me an annoying look, raised his voice and told me he already called someone. Not only was he extremely rude, but acted like he was doing me a favor, otherwise it would take even longer. The guard and I argued and at one point I basically told him to be quiet. I've had very good experiences at Woodwinds and understand how stressful working in the emergency room can be. However, it was quiet that night and we were the only ones there that I could see. I am shocked that Woodwinds would have someone like that work at the emergency room front desk where they are one of the first people you would encounter, especially considering you are going there in a stressful situation to begin with. read more

Horrible staff! How in the world do you as a doctor go in and give a patient a result to stress him out even more than they are already is about what they're going through and tell them that they could die if the procedure isn't done and then send someone in the next morning to tell the patient that "Ooops...Doc wanted me to tell you that they read the results incorrectly and you won't need surgery" WTFH! Then you go on to tell the patient that they need a different procedure done just because WBC count went up. The doctors have no plan set up nor do they review the test done to a patient enough to even pan out what is truly going on! read more

So i went there last saturday night at 4 in the morning having aheart attack.It seemed that everyone in the emergency room was with me and started my heart twice.They took the best care of me.The emts that took me to regions was great also.I owe you my life.Thanks again for the best service you gave me on that day read more

In regards to the staff that works in the ER, you could definitely tell the quality of training (or lack thereof) that they have received. The first nurse that inserted the IV, had to be reminded that they need to be flushed, after injecting medications. The doctor on staff also used scare tactics and made my condition seem much worse than it actually was. My requests for my everyday medications were ignored and even though I met with the pharmacist on staff as well as the nurses regarding my meds, they still were unable to get it right. I had to let them know that the test they scheduled me for states that you cannot take a certain medication within 48 hours, prior to that test. When I mentioned this to the nurse, said, "you are on that medication?" to which I replied, "Yes, you gave it to me fifteen minutes ago.". The hospital has a nice design and is comfortable, but the care and staff lack the skills. read more

We had to go to the Woodwinds ER on a Friday night because pregnant and started bleeding. I was so impressed with everyone we interacted with, and can't speak highly enough of my experience there. The staff, nurses and doctor were all excellent. Dr. Hansen, Brenda and Shelby were intelligent, knowledgable, compassionate and professional. If I could give them more than five stars, I would. read more

The ER is horrible! Nurses are snappy and the service is poor. My son came in with an asthma attack and had to wait 1 1/2 hours for treatment. When I tried to get a nurse to help she screamed at me and told me to leave the room or she would call security. Left and went elsewhere. The hospital part may be OK but NEVER go to the ER!!! read more

Reviewing a hospital is totally new territory for me, but here we go! The decor and atmosphere have a calming effect, and the fact that everything seems beautifully decorated and superbly clean makes you feel like you are in an A-list hospital of some kind! A big plus for those waiting for their loved ones in the operating room: a screen in the waiting room that has the status of each patient (in-surgery, post-op, etc.) with an estimated end time. The urgent care facilities are lacking in niceties, but the overnight rooms are very comfortable with places for loved ones to sit and sleep as well. read more

came To the ER with massive abdominal pain CT scan revealed a mass with a blood supply, the doctor stated to me (not an oncologist) well u have ovarian cancer, our mouths dropped wait what? the doctor said u best get home and get your things together what? My husband and I were planning 3 weeks off together, we spent that crying and in depression until finally an oncologist appointment was made And we're told just because it has its own blood supply doesn't necessarily mean it's cancer, we'll schedule u for surgery don't worry for now. Surgery is still pending due to lack of beds this was a scare that may not have been needed read more

I delivered my second daughter here. The nurses were amazing, the atmosphere was wonderful. The food was your typical hospital food, but I was able to share some with my husband. They also have a volunteer doula program for those women who may need that support person. While we didn't use the volunteer program, our doula does volunteer through their program, and she was wonderful! They are very pro-breastfeeding, and offer a breastfeeding class; however, if you think you may want a nuk for your new baby, bring one with, as they don't have any, at all, anywhere. Our daughter pacified on my husband's finger a good part of our second night there, because they didn't have any, so he didn't get much sleep. Our nurse did offer to take our daughter for a couple hours so we could get some sleep, but we refused. (They don't have a standard nursery for babies, babies share a room with mom.) I would give the maternity care 5 stars if they had nuks, though I am very glad that they didn't just plug one in our daughter's mouth right away (that happened with our first without our consent at a different hospital). read more

The ER is chaotic and sometimes it doesn't seem like the doctors and nurses know what to do. My daughter broke her tibia and they had no clue how to help her except to give her copious amounts of fentynal. Thankfully she ended up at region's and had quality care but the long waits, the inability to detect she broke her ankle (so they kept bending it because they thought the break was in her mid tibia only) and the undue pain is enough for me to never return. I am sure they have their strong points, but broken bones isn't one of them. read more

Had two knee surgeries here. Friendly and competent staff, pleasant facilities, good care--what you go to the hospital for. Woodwinds prides itself on its holistic practices although I felt like they were more style than substance. Example: aromatherapy consists of wetting a cotton ball with lavender and then taping it to the chest of your gown. For their orthopedic patients they ran what they called "Joint Camp" which is basically group physical therapy but they give you a baseball cap with the logotype on the front. (I gave it to my teenage son who wore it to make his friends snicker.) It has been a couple years, don't know if they are still running "Joint Camp." I would have given them five stars except that they missed the holistic boat with their standard-issue hospital food (chicken ala king, congealed oatmeal like wallpaper paste.) Give me a fresh salad of romaine or spinach, not some brown-tinged iceberg lettuce and I will be convinced! read more

Essential oils? Seriously? My fever isn't going to break with peppermint oil on my feet. What sort of third world country hospital is still allowed to use snake oil as a medical intervention? Skip this place and go to a REAL medical facility. read more

Maternity care review: Had a very nice experience delivering here. The staff was attentive and followed my birth plan to the best of their ability without having to ask me questions while I was focused on the task at hand. The facilities are quite nice and peaceful. It's much more like a hotel than a hospital, which really made me feel at ease. The huge soaking tub was amazing for the days after. Overall, the maternity wing was shockingly quiet. It was really peaceful. The staff was great. I really liked every nurse and the lactation consultants were very helpful and determined. I felt well cared for. The couches for husbands to sleep on are not comfy (so I hear) but better than nothing. The frills (movie cart, acupuncture, aromatherapy & bath salts, and massage) are nice perks but be aware that the massages are done by volunteers and you may not get one. I was bummed to miss out because after labor, there was nothing I needed more the day after. The room service here is alright. I like that you can order huge amounts of food without raising an eyebrow. There are a lot of options to choose from but it's standard cafeteria food. read more