I found Bay Area Tech Hero while searching for a network specialist to install Ethernet wired…read morebackhaul in our older (1950s-60s) home that had been renovated but still lacked proper networking. Since they seem to handle a lot of corporate-scale installations, I initially wondered if my project might be too small--but that concern disappeared pretty quickly. The team was already very familiar with Ubiquiti systems and was incredibly patient working with me despite my fairly basic understanding. They walked me through the tradeoffs and ultimately recommended stepping up from mid-range equipment to more professional-grade options. The reasoning was clear, the cost/benefit made sense, and at no point did I feel pressured--just well-advised. The actual Ethernet installation work was top-notch--smurf tubing, recessed (not sticking out!) enclosures, and everything. The level of craftsmanship and attention to detail is honestly beyond what I would normally expect (or even feel comfortable demanding from contractors). They went above and beyond without being asked, and the cable organization is immaculate. Huge thanks to Justin and John for their precision and quality of work, and to Jim and Rodrigo for their thoughtful recommendations on equipment and access point placement. If you're looking for a team that combines technical expertise with professionalism and genuine care, I'd absolutely recommend them.

We didn't hire Bay Area Tech Hero - so we cannot comment on service quality. The reason we didn't…read morehire this team was primarily due to pricing. The quote we received for 3x cable runs was 400% more than the team we hired, and that team said their pricing was "average pricing." We also were quoted the highest end hardware, which would have been excessive for our needs. If you can afford to shop around and the timing of your project allows, we highly suggest shopping around!

Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

I have an iMac that had been down for nearly three years, which was the last time I tried many…read moredifferent things to get it up and running. The long and short is it crashed halfway through an OS update and hasn't worked since. Julian contacted me after a Yelp query - I figured I'd retry and was ready to ship this thing somewhere for repair (again, I tried everything before with no luck). After I explained what was happening, he said, "We'll get you up and running, Tony, don't worry". He heard me out and sent me step-by-step triage and recovery instructions, which worked perfectly. He called about an hour later to check on me, and I was beyond happy he resolved the issue; I didn't have to leave my crib, and it was done within an hour (after letting it sit for years). Everything worked perfectly. I have my computer and electronics handyman for all future work. See my review distribution. I'm very fair and will call out less-than-desirable service. Likewise, when someone earns solid recognition for professionalism and providing the service advertised - they should get a shoutout. Julian, you rock!

Julian did a fantastic job helping me with my old computer, which I thought was dead for good. I…read morehadn't backed up all my photos (I know, shame on me) so was SO relieved when he was able to get it to start for me, transferred the images, and then helped me wipe it clean for proper disposal. Julian was equal parts professional, and personable. I really enjoyed working with him.

ASI upgraded our outdated 1989 security system with current technology, reusing existing components…read morewhere possible. The upgrade was executed with precision, expediency, and at a fair price. We wholeheartedly endorse ASI for all security requirements due to their outstanding workmanship, attention to detail, and professionalism exhibited by Robert and his team.

Robert, the owner of this company and the person who came out to our home to service our burglar…read morealarm, was very friendly, professional, and extremely knowledgeable about our situation and burglar alarms in general. He knew everything there was to know about our system even though his company didn't install it and may not typically install that brand, and he made short work out of fixing our issue, even though other companies I called would not deal with it. The company that originally installed our system is now out of business so I am so glad I found ASI Alarm - they will definitely be our go-to resource for this alarm and any other alarm needs we may have in the future. I could not have been more pleased!

I would like to thank Leo the retail store manager. He is so knowledgeable in all aspects of…read morerunning and managing the store Likewise he is very professional and approachable...

Worst customer service services ever. More employees than customers and still slow. Latino guy…read moredisappeared when he knew I was up after telling me he'd help asap. They all act like their job is to please themselves

I own a storage facility, and an adjacent property caught fire and damaged my building and a 900'…read morefiber optic cable run. Zencom was recommended by my security camera company to come in and replace the fiber so I could get my cameras back up and running. Adam came out from Zencom and quickly assessed the situation, spoke the language of my security company and developed a plan to replace the fire damaged cabling. Within a very short time, he obtained the necessary supplies and had the replacement installed in less than a day. More impressively, he came back and spent hours making sure all the cameras were back up, correcting minor issues he came across with my initial installation and left me in a much better situation than I was in even before the fire. I honestly hope to not need Zencom again, but if you need them, I highly recommend Adam and the Zencom team.

Had 8x Cat6 ethernet wired from 2 bedrooms and living room to the laundry room. Thorough and…read moreplanned approach to cutting sheetrock so it may be patched later. Overall great work. I will definitely reach out again for any more cabling needs

I had a very poor experience with this company. My first impression was formed by the tech being…read morehours late, and the company usually gives a 2 hour window - he missed the window. Then, he gave a verbal quote for the next job (which again, he was over an hour late for), and that quote was inaccurate because of his incompetence in doing the job - he kept messing up and since he's charging by the hour, there's no incentive to do a job quickly and correctly the first time, as he said: "if there's anything wrong, you've got the warranty to fix it." Good thing I had the warranty, because a different tech had to come out and fix the problem from the second job - and he was still late, but I was given a phone call by his manager this time to warn me (I guess complaining induces manners), and he stayed less than half and hour because 1) he's a better tech (it was Randy, named in the prior review, and if I'd had him the first time I'm sure this review would be totally different) and 2) he's not getting paid by the hour. The business model of this company seems to be: "take a long time to do a crappy job the first time, and "fix" the job under the warranty plan." They don't put any quotes on paper first, because hey, then you've got proof of what they quoted you and how can they jack up the price afterwards? If you've ever taken a taxi in a foreign country and got taken on the "scenic route", that's exactly how I felt during my experience with this company - unprofessional and untrustworthy. I explained how I felt to both the tech's dispatcher and his manager and his account manager - nobody cared, and so I'm glad I'm not ever dealing with this crappy company again and would not recommend them to anyone. If I ran my business like this, I'm sure my doors would be closed in no time.

ATS Communications has been our telephone service provider for over 15 years, and I've come to…read moretrust them to provide excellent service and technical recommendations. Recently, I availed myself of their telecommunications review service to find a new telecom service provider for voice and data at five of our locations. I'm very pleased to report that ATS's Christine ("Chris") Cahill assisted me with this project that spanned nine months (because we had various prior carrier contracts expiring at different times). Chris stepped us through the project from researching our needs, finding cost-saving options by negotiating rates with carriers, changing mid-stream to a different plan when a given carrier wasn't able to execute on promises, coordinating and scheduling installations, and even reviewing and correcting initial invoices for new services from the new service provider to ensure accuracy. She saved me an incredible amount of grief and time-consuming coordination and trouble-shooting, and followed through on every detail of the project through to its final completion. Having handled details of conversions to new carriers in the past by myself for just single locations, I would have been overwhelmed by a project of this magnitude without her help. I recommend using ATS Communications for any business looking to find and implement their most cost-effective telecommunications options!

Jeremy called and ask me if I would like to lower my phone bill out of curioussity I said yes to…read morehim he promised to reduce my bill in half and he actually did it not only that with reduced bill he added a lot of other functions to my services like e faxing etc. if you are willing to cut your office phone bill significantly this is the company to go and very good friendly staff you take care of your business very smoothly without interrupting the service

Our office has a couple dozen VOIP phones with service provided by Telnexus and it's been great…read more Their support is responsive and I've found the zswitch virtual PBX expressive enough to configure our call routing needs with minimal effort. When we add extensions I just shoot an email to sales@telnexus.com and a couple days later a pre-configured VOIP phone arrives ready to go. Perfect.

I can say without any reservation that Suntech is the best security company in the Bay Area, and…read moreI've consulted with nearly all of them. Mike and his team were absolutely incredible from start to finish while installing my full home NVR system. Suntech stands out above the rest with their unparalleled technical expertise and exceptional value for the quality delivered. When choosing a company for something as important as your family's safety, it's crucial to pick one that really understands the technology inside and out and how to optimally utilize it to secure your home. During my consultations with various security companies, I kept going back to Suntech because I just felt like Mike was the sharpest out of them all. He fully understood my situation and grasped the entire NVR ecosystem more fluently than all the others, and he has an excellent memory too! On top of that, I feel that Mike truly cares about his clients- he's not in the business only to make money, but rather to make a truly positive impact in his clients' lives. The actual installation went smoothly and it feels so much better knowing that my whole house is now covered both inside and out at every angle with 24/7 continuous surveillance. Having that peace of mind is priceless and I'm so thankful to Mike and the Suntech team for it!

Excellent service. Completed the job quickly and were very careful not to be disruptive while…read moreworking at my home. Their pricing was fair and straightforward. Recommended.

Had to return equipment. Phillip was awesome. He was the only rep in the store and had to help 5…read morepeople without any support... He handled each interaction well. Also I had an issue with my account and he understood my frustration and got it fixed for me Astound needs to find more people like Phillip to work this location!

Bad Concord cellular service below Lime Ridge. North of Treat has gotten terrible. I get one bar…read morewhen outside the house, NO service inside the house (shows as SOS on iphone.) local store of no help. Telephone Support of little help. They said they had a poor connection and that it is a T-mobile problem. That does not help me. We got our cellular service through Comcast before and it worked fine. I went to Astound for cheaper internet. But cell service a disappointment. Considering rolling back to Comcast. Their pricing has changed in last 5 months.