After dealing with the health care industry my entire life, it's hard not to feel like I'm just a number in a broken system. Today felt different! Lindsey W. went above and beyond to answer and assist with all my problems. She seemed very genuine and gave me all the info I needed. Definitely will try Ang get ahold of her anytime I have an issue. Thanks for the top tier customer support! read more

Innovative sleep center sent narco my prescription on the 14th of April but they said they did not receive it until it was sent a second time on the 18th. I'm still waiting to get a call for an appointment and it's now May 3rd. I guess I will have to take my business somewhere else. read more

Lindsey was very helpful and efficient in the process of submitting my bill to Medicare and my insurance company to help pay for a walker.

I called all over for a nebulizer part and every single place said to call Norco. I called them. They will not sell me one. I mean, why call themselves a medical supply store if they do not sell medical supplies? I will use other businesses from now on. I will not give one cent to this place. Epic failure. read more

Update. They got ahold of me and are working to make it right. Will do a final update after the new mask arrives Took over a week to get the machine and it came with the wrong face mask. I told the person on the phone that I liked the mask that was used very last at my last sleep study. Instead of getting a nasal only mask, I was given a full face mask that I never once tried at any sleep study... read more

They provide a nice service for my husband. Never had any negative issues with him. They are conveniently located in Longview.

They just take the insurance money and don't provide what they've been paid for. If you question it, it's the fight of the century. Pretty consistent with repeating the same nonsense 4 times in a row. Save yourself a headache and just don't even go there. read more

What a SCAM! My husband needed a walker and a cane for post knee replacement surgery. I found both items on Amazon very reasonably priced. His ortho doc put an order with Norco for the medical equipment. I called Norco and was advised they are getting it approved thru our insurance. I told them I would buy on Amazon unless our insurance covered it in full. I got a call it was approved by insurance and was ready for pickup. I asked again if there was any out of pocket expense to me and was told the insurance approved it. Now, a month later I get a bill for" the 'deductible'. Our out of pocket cost is $40 MORE than the full purchase price on Amazon for an identical walker and similar cane. What an absolute SCAM!!!!!!!!!!!!!! I will NEVER do business with Norco again!!!! read more

I bought a Respironics REMstar Pro M Series CPAP with C-Flex, Humidifier, and SmartCard by Philips Respironics from the Longview store in Washington. I could never get used to using a CPAP but held on to it in it's case since then. It still looks new and works. I paid for a new machine, but took into the Portland store today only to learn that I'd purchased a USED machine and several wires had been spliced and taped together. This was not only customer fraud on several levels, but also MEDICARE fraud and I will need to report this to them as well and to my insurance carrier. The numbers on my machine indicate which store it came from. read more

I turned in a prescription for a knee scooter on wed n it's now Friday evening n I havnt herd a word back .. I don't know if they are even open on the weekends n Monday is Martin Luther king day . Probably closed then .. I really need this item n looks like I might be waiting awhile:. It would be nice for even a text msg on the status of my prescription read more

Stopped by after we had difficulty getting a walker processed from a competitor in Vancouver. This was for my Mom. Manager did a great job setting up an account and billing insurance. Walker delivered on the spot. All businesses should be this customer service oriented! read more

ordered oxygen for my husband to be delivered, on wednesday, called at 6 pm answering service called and got confirmation that it would be delivered sometime that evening, never got here!! called in the morning trying to get through on their phones and anybody to help is ridiculous, we have to have the cylinder today as we have appointments in portland and norco sounds like "oh well" you can stop by and pick some up if you want. after 4 phone calls today someone is "supposed" to be delivering it here by 11:30 today. have been on their service for about a month now and all i can say is customer care is not good!!!! Clatskanie, OR use Longview WA office. read more

I needed my nebulizer for a breathing treatment for my asthma. I had never talked to this company before. My doctor wrote me a prescription for it and said it would be delivered within a week or so. I know how the insurance game works. But THEN. a half hour later I get a call from the amazing Katrina (hope the spelling is right) informing me that she is processing my order right now, and has a question. She has to call my insurance company to verify a strange issue. Called me back within an hour, i drove the hour to Longview and picked it up. They had it ready and were so nice and helpful! I wish I had more time to look around. I have been in health care for 10 years, I can't wait to refer more clients and people for their services!!!!! What a great experience that could have gone so wrong so easily! Thank you Norco!! read more

I went into the store today and saw the manager pull an employee into the office and when the employee tried to get up and leave the manager blocked her and wouldn't let her and proceeded to yell at her. Then I heard the employee ask to be able to leave the office and she was told no, and again kept in the office against her will. This is NOT how a manager should treat their employees or run their company. This needs to be handled by upper management immediately. read more

Hi, I visited Norco in Longview today, 7/28/2021, with an expensive walker I had purchased from this Norco Store in Longview. My walker had a cable that had come loose and I asked if they could repair it. The answer was not only NO but they told me, basically, I should look elsewhere on my own. They appeared not to have any feeling of responsibility to even direct me toward where I could get support but to look it up on my own. I also noted the store was just about empty of items, about ¼ full. I asked why the store looked empty and was told, "we keep selling items." No comment on why they might not being able to buy new items. I called and asked them if they where going out of business due to the lack of merchandise and not wanting to take on any responsibility for the walker they had sold me. read more

What this review comes down to is customer service. They put policy over people. You know when a person has the ability to help but chooses not to. Today, they chose not to. I will not be going back. read more

This review is for the CPAP/APAP equipment part of the business. My experience here was top notch. Coming from another dealer that was not very good, especially the billing dept., Norco is the answer to my CPAP needs. Danielle was very helpful during our appointment, and especially afterwards. The mask I tried didn't work for me and being 40 miles away, I didn't want to drive back in just to get a new version of the mask I use. Danielle shipped me a new mask right away. Highly recommend them. read more

Just wanted to give two thumbs up for my experience with this company. They were responsive to my needs when it was not within the normal parameters of service. Those who came to my door were helpful, courteous and prompt. Online I had the same experience. read more

at first i thought they were ok but after working with the mgr. and getting told i was using to much oxygen my dr: then told me i was not using enough and i had to do as he said ,guess who got the nod ,it was not me as I'm on medicare so i took the DR: side now they wont deliver oxygen too me. there picture changed ,boom. read more