This Nordstrom is AH-MAZING. :D FIrst off, they totally remodeled everything inside: floors, the layout, walls, new cafe inside, etc.. It's FANFREAKINGTASTIC. It's the most beautiful department store I've been in to date. :) It's true that they don't mark the prices on their shoes. But what I've noticed is the higher-end designer shoes don't really have labels or tags. It depends on how frequently that style is bought. Also, the people in the shoe department may be nice, but NOT to teenagers. My mom was looking to buy a new pair of leather sandals and I went with her to help her out since she's not the best English-speaker. So we walk onto the shoe floor and we're looking at this table full of sandals, this really creepy looking guy (i.e. sales associate) walks up to us and greets and asks us if we need anything blah, blah, blah. So naturally, I answer "no." for my mom. The sales guy gives me this weird not-quite-evil-eye look and walks away. My mom decides to go to another table and I sit down in a chair to wait. WHAT DO YOU KNOW. Same guy comes up to me and starts making me feel uncomfortable. -.-x Long story short: Mom bought shoes at Macy's. :) Where the sales people treat EVERYONE equally on the shoe floor. But really, I do like this Nordstrom's a LOT. It's got tons of shoes, clothes, accessories, makeup, and bags. I bought a nice wallet for one of my teachers, and the lady behind the counter was super friendly. :) I was having a hard time choosing and she was so eager to pull out all the wallets and purses so I could get a closer look. :D Plus, free gift wrapping. :D And the people they hire to play the piano on the second floor are SERIOUSLY the nicest people ever. This little baby was so taken by the piano player, that the piano player even took requests from the baby! :D CUTE. :D DO shop here for the awesome clothes. :) Wish I could afford them though. :( TIP: The people behind the St. John's counter stare at you. O.O watch out. O.O I stare at chu. O.O read more

This location is by far the best Nordstrom I have been to. The sales associates are plentiful and always willing to answer any question you have. I like the array of brands that they carry and the knowledge that the associates have about the products that they carry. Another plus is the way they offer to wrap whatever you buy so that's its ready for gift giving! read more

Nordstrom is my absolute favorite store at the Santa Anita Westfield! Between their selection of absolutely amazing products and fantastic customer service, you can't go wrong! I've been coming here for years and I can say that their customer service is still as amazing as ever (can't say the same about a lot of other department stores these days). I'll do a review on my latest trip... I left with some gorgeous earrings and a beautiful Burberry watch. Everyone was wonderfully attentive with out being overbearing, which is actually hard to get right. A lot of sales associates are either, not attentive enough, or they hover, I always get a great balance at Nordstrom. My mother, who often labels herself as a "plain person" loves the Westfield Nordstrom. She sometimes feels that sales associates at nicer retail stores give off a pretentious aura and bypass her for a sale because she doesn't tend to dress the part of looking like she could afford to shop at nicer department stores. She commented on how she never gets that feeling here, which makes me happy, because I'd hate for her to feel uncomfortable while shopping with me. My mother and I have complete different tastes in styles, but we can both agree that Nordstrom deserves a 5 star rating :) read more

This is for the girl with the pixie haircut and the hat working at the sunglass station. I came in to exchange a pair of glasses I had bought two weeks ago. From the time I began looking at glasses to see if I liked any, I was ignored. Then after she finished talking to her friend she attended me and asked what I needed. After having been ignored I decided to just return the shades. She made me feel like I was returning worn down, broken, and scratched glasses and made me feel like I was doing something wrong by returning a product I no longer liked. Well, I walked myself out of there and over to Sunglass Hut and purchased two $300 pair of sunglasses where I was treated with proper customer service and kindness. You could have gotten that commission but you decided to make me feel like returning a product is a bad thing. You're at work. Do your job even if it doesn't end in a sale. read more

I love Nordstrom, but everytime I come to this particular location there is always issues with beauty department. Particularly Jo Malone. I went to pick out a new fragrance and the sales associate, Emilia had alot of attitude. She was not smiling, speaking very dry, and made it a big to spray perfumes that I did not even ask her to spray. Before checking out, I was looking at gift sets and she was rushing me to pay. On top of all that, when she asked me if I wanted it wrapped, she rolled her eyes before doing it. Shes not the only problem, though, every time ive gone to Jo Malone the sales associates are always giving attitude and extremely stingy when it comes to giving samples. Even with a purchase a sales associate refused to give me a sample of another fragrance during a previous visit. The Americana Nordstrom on the other hand is always fantastic and I've never had any issues at the Jo Malone there or any beauty counter. read more

Nordstrom Santa Anita - Department Stores Near Me - Arcadia, California

I waited 20 minutes before someone acknowledge me. The shoe department was not busy with one guest being helped by an associate and no additional sale person present. I normally receive good service and it may very well been a transition period of overlapping shifts so I won't hold them to this recent experience when I've received good service in the past. read more

My mom and myself went to La Mer counter at Nordstrom this past weekend. I have always bought things from Nora and she is fabulous! Unfortunately, Nora was off Sunday and we had Ani (I think that was her name - I was there around 3 pm). She was not very helpful and was quite unfriendly. 5 stars for Nora and 0 star for Ani. From now on, I will only buy La Mer cosmetics from Nora. read more

I love Nordstrom products but the customer service in the women's department at this location is just not that enticing...as a matter of fact, some of the worker's there have made shopping such a terrible experience that I've switched over to online shopping just to avoid the hassle of dealing with them. I still love their products with their competitive pricing policies and great sales, but this location just slacks in the customer service arena. read more

I have shopped at Nordstrom for over 30 years. I even worked at Nordstrom in high school for 4 years so I am very familiar with the customer service Nordstrom was known for. Apparently that has disappeared. I visited the cosmetics counter ready to purchase Armani makeup. There were literally 7 salespersons in the area. Not one greeted me. After 10 minutes one noticed I may need some assistance. Still 'no offer to help' or 'I apologize for the wait' or 'we will be right with you'. Absolutely the worst customer service ever! In the age of dying retail and so many other options you would think the focus would be on customer service more than ever. Take advantage of the other options out there. Don't bother to shop here. read more

I recently discover the brand diptyque and I fell in love with their scents. I love perfume but they all made me have headaches, not with this brand. I went to their store in Beverly Hills but found it overwhelming and not as "helpful" as I would like, but when I come to my fav store nordy, I found myself being welcomed and greet in the most friendly and nicest way. Caitlyn Hightower helped me out to pick out my fragrance and gave me different things to go try at home. You know it's hard to find a person won't give you that "I pity you that you are getting sample from me face" I will certainly come back and I am so glad I stopped by today, it's the best treat for myself! If you want to get a gift for your friends and make them smile, get their candle, it's expensive but it's the nicest smell and they last. Everything there is out of this world good and you know they put a lot of thoughts into their products, when someone got a gift like that, I am sure you will put a smile on their cute faces! They have the mini ones which are great and their popular ones includes Baies (very berry, rose black currant) smell and my fav is the figuier (fig, woody). Love love! read more

It appears that the employees are more interested in their cell phones, the night before, drinking coffee and socializing then servicing us customers. I walked into Cosmetics and two employees were talking it up and drinking their beverages while continuing to check their phones... how is this acceptable? I didn't get asked if I needed help, not once, I got looked at but not a "hello" or a "be right with you"..???... guess I'll go online. On the positive, had lunch in the Nordstrom restaurant and enjoyed great food and great service!!!! Cosmetics should take some notes from them. Cafe is the only reason I'm giving a 3 star, or it would had been a 1. read more

Aaaaaaaah..... (think biiig contented sigh) just fresh from their half yearly sale I have nuthin but good stuff to say about my favorite big department store. I hate spending an hour going through rack after rack of clothing and coming up unfulfilled and empty - but I can always satisfy my inner material girl here in under 20 minutes - without the monetary trauma I experience at Neiman's. Nordstrom service is also generally awesome (sales people who check up on you even in the middle of the sale!) And just like Oprah said (and I don't even worship at her altar), I got the best bra fitting at Nordstroms evah. read more

One of the last department stores from the original Santa Anita Mall. Huge store, ton of selection. Expensive prices. The service is top notch. Anything wrong with your item, they will help you fix or exchange it for you. BEST SERVICE EVER! read more

I wish I could shop here for EVERYTHING, but sadly I cannot afford to. That being said, their half-yearly sales are GREAT as is their return policy. We went in tonight to buy presents for my mom and had the nicest salesperson in the activewear section who really made our shopping experience wonderful, even wrapped the gifts for us. I love Nordstrom's! read more

Stellar restroom facilities. No phone service in the restroom at all though. This is good because people talking on the phone on a public toilet is annoying, but bad because I can't check facebook or play games while I'm in there. read more

I would like to thank Nordstrom for being so kind and welcoming to our celebrating banquet. The desserts, cocktails, sandwiches, salads, and even the sparking water are definitely well-thought. All the managers from different apartments including shoes, designer items, cosmetics, and etc are there. This definitely shows how much they respect our banquet. Also, we are especially grateful for sales Jiarui for putting together this event for us. She is very kind to everyone, thoughtful about all the details, and well knowledge on anything regarding Nordstrom policies and products. Not only that, they brought the latest designer collection from different stores overnight for us to take a look and shop. The collection goes from La Mer skincare, Gucci jewelry, Fendi bags, and Jimmy Choo heels. They even have the Chanel item that has been out of stock and highly requested for a while there for us. They provided a friendly environment to shop the designer items, to catch up with our friends, and to talk about our company's plan for next few months. Looking forward for future business interactions. read more

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I always get my brows done with christi and they look amazing and last a long time ALL THE TIME!!! She's so great with following up with me to set up appointments. She's the best! Great asset to Nordstrom! read more

I love their shoe department, their salespeople are so helpful and friendly. And the new styles rock! If I won the lottery, I would go shopping for a pair of new shoes each week, and this will be the store. read more

Amazing service! Clean and organized. Everyone is very friendly and willing to help. I love their return policy. Even if it's more than 30days they will gladly accept it! read more

Good service. Good return policy. Need I say more? I enjoy shopping here.

I love this nordstrom it's my go to nordstrom. It's the perfect size not to big and not to small! I like how they carry all of the more higher end name brands then any other nordstrom.. Most of all the employees are really sweet! I feel that they do need to work on the customer service in the shoe dept! Other then that I love it! read more

They have great customer service. Nita always helps me out with anything, she is able to find things they don't have in stock locally.

I LOVE this place. Yes, granted the prices are pretty high, buuut the customer service is incredible, there is free warranty on basically everything, and the return policy is great. 1st example: I bought a Michael Kors watch on their website and it wasn't the one I had wanted. The return/exchange policy stated that I will not be able to exchange in stores but had to do it online and there was a fee for this which I did not want to pay. I figured that Nordstrom probably carried the same watch and when I brought it in, they happily exchanged the watch for me without even asking if I had bought it from them! I was pretty shocked as to how flexible they were. 2nd example: I purchased a pair of sunglasses here which I had worn for maybe 2 months. I then (of course) would purchase another pair and abandon these. 4 months later as I was cleaning my car and found my old pair of sunglasses, I thought maybe I would try to exchange it since it was just there collecting dust.. plus I had paid a pretty hefty amount for them. I had already figured they wouldn't let me since it did have a few scratches plus this was bought 4 months ago, but they did! The lady had to call and ask permission from her manager though but she allowed the authorization. I totally lucked out! One small dislike though, the handbag department I'm pretty whatevers about.. the sales people there always try to sell me these ugly handbags and since they work off of commission, can get pushy. I usually end up elsewhere for bags. Nordstroms doesn't carry a big variety in this department. read more

I have been going to this Nordstrom since they opened long ago after Buffum's closed. I've always been impressed with Nordstrom because of their famous customer service and their products. Anyway, I was quite impressed with the customer service I recently received from Shivani P. (dept. manager) in the designer handbags department ... impressed enough for me to write a review on Yelp. She epitomizes what Nordstrom is about when it comes to customer service. I really felt special when she personally helped me with a Chloe Marcie Handbag delima. She was very reassuring, she contacted me as soon as she had the handbag and she handled the whole situation with patience and was very pleasant and thorough. Thank you, Shivani for being such a gracious S.A. and thank you Nordstrom/Arcadia for having such a wonderful staff as part of your team. I shall always be a fan of and will continue to shop at Nordstrom. read more

I had the BEST experience I have ever had at Nordstrom yesterday. I went in just to take care of some paperwork and ended up buying a few items.. Thanks for Nikki! She was beyond helpful and SO nice! It is such a blessing to finally have a salesperson at Nordstrom who actually cares and is honestly helpful! I used to frequent the Brea location. But now, I will definitely only go to this location and only deal with Nikki! She is definitely the best!! Thanks to her I left happy and confident with my purchases. read more

Ahhhhh Sunday asian mall goers!!!! Eeps!

Love this location. Everyone is always helpful and never get hassled with returns. The sales always bring me back cause I love sperrys!! Nordstrom products alone are good quality as well so I don't have to keep buying the same shirt over and over again and they don't get ruined in the wash. read more

Hate coming to this location due to the rude people that work here BUT I met Andrea who works in the women's department across from topshop and she was so wonderful!!!! Gave exceptional costumer service !!! She helped us out so much and was very kind and friendly and did everything to make us feel comfortable. It's nice to know she cared about us and cared to help us out with everything we needed thank you Andrea we will definitely one back and ask for you ! read more

I went in to return something and I was going to buy some make up but, I couldn't get anyone to help me. All the associates were too busy talking to each other, not wanting to be bothered. The security guy was nicer than the associates. They pick and chose who to talk to, an Asian lady walked by when I was looking for help and she was assisted way faster than I was. So I ended up doing my return and leaving right after the lady accused me of trying to return a "damaged backpack" like seriously. Nordstrom get it together. read more

Fantastic service at this Nordstrom. Took care of a pair of Edmond Allen's shoes I purchased four months prior that came apart on the sole. Gave me a new pair of shoes and sent me on my way. read more

My go to store for holiday and birthday shopping. Whenever I come here I know I will find something. They have a great selection of styles and products as well as pretty good customer service. My favorite part of the store is their bags and makeup section. They all my fav brands in the latest styles in Chloe, Rebecca Minkoff, and Kate Spade. I like the fact that I can always find a salesperson to assist me. Not like a Macy's where you have to hunt them down some times. Their makeup section carries all the brands you can possibly think of. The staff is very knowledgeable about the products they are selling and don't just tell you lies to buy the products. They are really professional and helpful. Just came back from a major shopping spree and finished all my holiday shopping in one visit. read more

SKOTT!!! That's the sales associate you have to see if you're planning to shop for denim. He is like the jean Expert n knows what he's talking about . I went in to exchange my jeans since it was the wrong length. I walked up to Skott, not knowing if he could help me or not, but he turned out to be the most helpful person ever!!! Most sales person would just give me my refund but Skott asked what I was looking for and recommended I try the high rise. I wasn't too sure about it but he explained it might not be as high and it even told me that it might be even more comfortable. I decided to take his advice n try them. He grabbed 2 different sizes for me, my regular size n one sized smaller since he said my waist is smaller. I tried both on and Skott was so sweet to take a look at both of them on me. He explained to me why I should take the smaller size and how it looked on me. He was so honest and explained in great details about the jeans I was trying on. I have never met such an awesome sales person like Skott!! I decided to go with his advice and purchase them. The awesomeness didn't stop there, he gave me great tips on how to care for my jeans and how to prevent color transfer. Most people just ring you up and that's the end. You can't miss Skott, he's upstairs by the women's jeans section and he is GORGEOUS on the outside as he is in the inside. He's the best friend everyone wishes they had. THANK YOU DO MUCH SKOTT for helping me pick my jeans n your advice on the ones I had on!!! read more

If the store is out of something, the sales associates can easily look it up on the computers to see if any nearby stores carry it and have it delivered to the store. Same goes for brands not carried by this store but are available at another Nordstrom. read more

Anniversary Sale!!! Great customer service at the handbag counter! Thanks Ray for all your help! Was a good day shopping...

I am an avid Nordy shopper. I have been to many different Nordstroms but unfortunately this location fall on the very bottom of my list. Either HR has done a poor job on hiring sales associates or I'm just coming across all the dumb/unhelpful sales reps. It feels like they all just want to make the commission but don't want to truly help the customer find the right product. They also never have the product I'm looking for, where as other Nordys have it in stock. Also, had a bad experience at Christian Dior. Purchased an eye shadow palette, only to come home and seeing the eye shadow was very much used! I go back to return it, I buy another shadow palette and a few lip glosses. They said I get a gift for purchasing more than $35. Great! Right? So I thought.... I go home and open my gift, only to find that my gift was EMPTY! Nothing in the bag. Lesson learned thrice. Won't be coming back to this Nordys unless I'm desperate! read more

Kathy treated me wonderful. I ordered a watch for my wife and when I got there she had it ready to go. My beautiful wife will love her new Tory watch. read more

I really like their merchandise. The staff is usually helpful. They have a great return policy.

Queenie from the Men's Shoe Department is an outstanding manager, and she routinely demonstrates incredible customer service. I highly recommend the Men's Shoe Department here. read more

This review is strictly for the YSL cosmetic booth. The worst customer service I have ever experienced! The manager is worse than everyone else. Unfortunately this is the closest Nordstrom. Next time they are rude, I am going to bring my Sassy self with me. So watchout! read more

Clara at the Chanel beauty counter was so so helpful and friendly. I will definitely visit her again for more Chanel beauty items!!