Hello, I am contacting you regarding my Fashion Nova order #178729508. Four outfits from this order are currently missing. According to the UPS tracking, the shipment has shown "Out for Delivery" since February 17, but the items were never delivered to me. I would like assistance locating this shipment or having the missing items reshipped. Please let me know the next steps to resolve this issue. Thank you for your help. read more

I really like the pictures on their website. I ordered a few dresses online and they were delivered today. The prices are so reasonable that it's great to order a bunch of stuff and then try it on. I'm not sure about the return policy, hopefully it's easy since I'm going to be returning most of it. I'm probably a harsh critic when I try something on. Maybe I'll keep some of it and wear it to my best friend's daughter's colorful wedding read more

See all

My order has not been shipped and is still at your warehouse - it has now been more than 3 weeks- their is no customer service to speak to as the help center online is automated. Both DHL and UPS are saying that packet was never given to them so it is not shipped - it still at the warehouse. Who do we speak with to get what we paid for online or our money back Order 170363716 Tracking 4209533792612902601435111278661025 read more

Fashion Nova Montebello - Women's Clothing Near Me - Montebello, California

0/5 for their nonexistent "Customer Support Team" - they will do everything possible to avoid helping the customer if there is any issue at all with your order - they refuse to provide an actual phone number to reach their "support team" - after sending 1 reply back to "support" in response to an email from them that was filled with excuses for why they would not be able to help me, I sent one additional email to them 7 hours later and received a bounce back notification that FashionNova's "Customer Support Team" had blocked my emails due to RECEIVE RATE TOO HIGH - no issue with the product, but buyer beware if you ever run into any problem as Fashion Nova does not care. read more

Fashion Nova Montebello - Notice received from Fashion Nova Customer Support that replies from my email have been blocked - Women's Clothing Near Me - Montebello, California

I was very disappointed with my experience at this store. I attempted to return an item that still had the original tag attached, which clearly meets the return requirements stated on their website. However, I was told the return could not be processed because the original plastic packaging was missing,something that is not mentioned in their posted return policy. It's frustrating when a store doesn't honor its own written policy and adds extra conditions that aren't communicated to customers. This experience felt unfair and inconsistent, and it has definitely made me hesitant to shop here again. read more

Fashion Nova Montebello - Photo shows that you do not need the plastic. It comes in in order to return it in store just the tag. - Women's Clothing Near Me - Montebello, California

Do not buy from fashion Nova I wish that I read the reviews before I did purchase from them the quality it's not good as it shows on the pictures , the sizes it's not fit as the standard measurements , No customer service to call them only through them website to send a message ,I believe they are hiding all the negatives reviews from their website, Upon returning an item, you will only receive a store credit, not a refund to the original payment ( nothing was mentioned when i was leaving with my item) In my opinion, they are scammers and should not be patronized As you see in the pictures attached my order was one jacket & suit set . read more

Fashion Nova Montebello - Women's Clothing Near Me - Montebello, California

See all

Their choice(s) for delivery are horrible, obviously they are using cheap - unreliable delivery services. Everytime we order anything EVERYTIME ... it never gets here in time. If it ever gets delivered. Order elsewhere save yourself the frustration & disappointment. read more

Very nice staff helpful and knowledgeable! :) Shout out to Jessica -- she was really good to me. read more

I'm very disappointed with Fashion Nova. Their return policies are not clearly explained before checkout. Be careful--because not all items are eligible for a refund, and instead of returning the money to your account, they only issue store credit. Even then, when they receive your returns, it takes far too long to process. It's been almost a week since they received mine, and I still haven't gotten my store credit. On top of that, their customer service is nearly impossible to reach. The email address listed on their website is incorrect, and when you try to use the online chat, it just gives an error. There's no reliable way to get help or answers. Very disappointing experience overall--I won't be ordering from them again. read more

This company sucks purchased 6 pairs of jeans and the material on one pair was so cheap they ripped in the buttocks. The company declined to refund or exchange since it had been longer than 14 days. Ordered feb 19th contacted on march 16th still no recourse for me as a customer. Deleted app will not shop there again. read more

Fashion Nova Montebello - The rip in these cheap ass jeans, - Women's Clothing Near Me - Montebello, California

I had made an order online. Waited for it to get delivered and when it got delivered to my apartment complex, I got an email saying it was dropped off at my mailbox but when I went to check there was nothing. I made a report my package was stolen and they basically said that they trust their carriers and there nothing they can do. no money back or resend the items again since I didn't receive them. The customer service is not help at all ! Tracking number - 4209170292612902601435111296460563 read more

I've called the store about 5 times today and no answer. They honestly suck! Can't get ahold of anyone and I need help with my purchase.

They did really good especially lizette we will come back again to buy and do business here

Great customer service - Bree was great! Lots of selection. Value is not bad at all. read more

They have a decent selection. The customer service is great! The staff was very helpful and pleasant.

I have been trying to reach out to Fashionnova regarding my package it was supposed to arrive Nov 26th. I just received a message stating they are Unable to locate the package another stating they were unable to delivery could not be completed because they missed me. Before I remember you could reach out and someone would respond and assist you. Now this is not the case why did it become so difficult to receive assistance. This is unfortunate I will no longer order from Fashionnova. Order # 172324451 read more

How my order arrived, very disappointed with the delivery service. Someone opened my package. And they still deliver it like this read more

Fashion Nova Montebello - Women's Clothing Near Me - Montebello, California

See all

Love coming here and Sylvia is so helpful and sweet! She's so funny. I recommend coming here for your last minute going out wear. Such good deals. read more

Best customer service! Loved the new clothes and loved the manager Jesica and Isiah, and Lizette read more

Fashion Nova Montebello - Women's Clothing Near Me - Montebello, California

DO NOT COME HERE TO RETURN ITEMS. Came to return items I purchased online. Read the return policy for the items, which is If you bought the items online, you can return them online or in any store (with the exception of dresses), none of the items were marked as final sale according to the website ending in .98 or .48. And they would not return the items! She said because I bought them on sale they couldn't take it. The website DOES NOT state this. I drove over an hour to this location so I could get a gift card and purchase the items online and Lizette Angeles said she could do nothing. I told her all the items fit the policy for return and she said "The website says a lot of things." Going to file a complain with the BBB for this. read more

I also incorrectly entered my email and only noticed after ordering hundreds of dollars of clothes. I emailed the support and they did nothing- just sent me the link to make a new account. I unfortunately need to make return but I cant get the retun label as they only give options to send to the incorrectly spelled email. Help Me! read more

Alena was very kind and helpful. She went out of her way to help me find an outfit for my party. It's always nice to have someone who knows about fashion help you put an outfit together. read more

Lizette Angeles Helped Me Out! She the best on helping me on the return i will defently come shop here more offten !

great shopping experience. customers service was excellent Jessica was so helpful. I would definitely come back here.

The service was amazing at this location. The employees went above and beyond to help me find what I needed. They were also very nice as well. read more

Fashion Nova is the most unreliable company I've ever ordered from. They constantly push these huge promotions to lure people in, but the moment you place an order, they can't keep up with the supply and demand they created themselves. On top of that, they false advertise "One Day Shipping" just to get you to check out faster--but it NEVER arrives in one day. I've paid for One Day Shipping multiple times and not once has it shown up on time. Instead, every order has an "exception," which basically means they took my money and didn't deliver what they promised. This isn't a one-time mistake; this has happened 4-5 different times, which proves they know exactly what they're doing and just don't care. They refuse to refund shipping properly and try to push store credit like that fixes anything. Their customer service is useless, their logistics are a mess, and the company is misleading customers on purpose. I'm done ordering from this scam of a brand. read more

Fashion Nova is a scam. Sizes are all over the place, if you don't actually walkin. You are going to get played. Store credit only and their systems are either down or broken whenever it's time to return something. Unless it's a sale I'm not shopping with this scam of a store read more

The associates were attentive and helpful! Friendly staff :) This location is clean and well kept.

Amazing location to come and shop for a last minute purchase. Awesome customer service.

Sabrina, Jessica, Stefany America was wonderful very helpful with bringing me a different size as well as telling me what it's better

The ladies were soooo helpful when I was looking for dresses and gave me good suggestions on what would look good with me! Everyone's personality was a 10/10 I literally left with 2 dresses because I couldn't decide! Special shoutout to Liz, Melissa, and Bri!!!! read more

Fast and friendly staff! This location has a variety of sizes and styles to choose from! Definitely will be back to this location.!!

Fashion Nova Store??? Say whaaattt?! How did I never know there was an in person shop until now haha. I only came to quickly return some dresses I ordered online for my birthday coming up and couldn't wait to get it shipped but PLEASEEE read their entire return policy/in-store return policy. They have a long list of items you can not return in store. I was mistaken they would accept my dresses because I saw somewhere that they accept in store returns but not on dresses So I drive 40 mins away to this store to not be able to return my dresses so I look for a last minute outfit instead. Somehow they barely had any dresses and didn't have anything close to a midi dress I was looking for?? More than half of the store was jeans that they were having a promotion for, casual winter clothes, and $5 sale racks. Thankfully I did find a cute pants and top outfit but was sad because it wasn't exactly what I was looking for since I wanted a nice midi dress. The workers were friendly though and helped me get different options in the fitting room. It was nice to actually try on fashion nova clothes before purchasing. Overall, I probably would not come again and would rather order online just because I live pretty far. It was cool to just visit but I left only 75% happy that I found an outfit but couldn't return my dresses or find a replacement dress. read more

See all

Jessica and Crystal made my shopping experience the absolute best! These ladies were so patient and helpful! There was so much to choose from and the sales were amazing!! Great location and great vibes - thank you!!! read more

I would give Fashion Nova 0 stars if I could. They are scammers. They don't offer refunds for returns, they offer a store credit in the form of a gift card. You receive an email saying the gift card code will be sent to you within 72 hours but the code never comes. There's no way to get in touch with them by phone or chat. The only option is to get answers through the "Help Center" which doesn't have answers for any of the questions I have. I have 4 active gift cards on my account dating back to 2023 that I can't use because I never received the gift card number in an email. When I click "resend email" from my Fashion Nova account nothing happens. So essentially every time you make a return they steal your money. One of my packages was lost by UPS, they approved a claim and I submitted a request for a refund through the Help Center. I got an email from them saying they issued a gift card for $155.55, and I'd receive a separate email with the gift card number. So now I have another gift card that I can't use. My package was lost which was out of my control, the fact that they didn't automatically refund me for the lost package shows that they are trying to scam their customers any way possible. I have over $300 in gift cards now that can't be used. I reported them to the Better Business Bureau. I will NEVER order from Trashion Nova again! They are thieves. Do not buy from them, they will steal your money! read more

See all

I received a message from fashion Nova stating that my package was delivered. I use a secure delivery company who stated that my package was never received. The tracking number shows that the same package was delivered twice on the 16th and 17th to an agent. How could that be possible. The help center does not provide any assistance for lost packages. It is very frustrating to order from a company who can't provide adequate customer service. I need help locating my order number 174071441 that was placed on December 5, 2025. read more

First, they should be more clearer with their return policy, nothing was mentioned when i was leaving with my item. I thought I could get at least store credit because I had the tag but it wasn't attached so I understand, but when I had went today one of the managers there, she wore glasses, didn't catch her name though, was very rude and can at least attend to my service with a smile on her face rather than having such a bad attitude. I don't understand why people work at places they don't want to be at lol read more

The staff was super helpful as I was looking around. The jeans fit amazing as always, tall girl friendly.

Lizette and Abigail were so friendly and helpful with helping find an outfit for a dinner party I have coming up

OMG!so I have been using this store for a while.Now all of sudden they don't want to refund me my 73.84 back on to my credit card they want to give me a gift card.What the hell.I never heard of this before. The product look cheap and the sale price was ridiculous. Read the small print cause you will get screwed with no recollection. So I what I did was report it to my bank so they can see if they can do either. I can see if I wore it or wash it, I look at the fake material and said o hell nah.The prices of clothes and the faulty looks of them are so cheap. I will not order from here again. 73 bucks gone down the drain. read more