Although I am a fan of Nordstrom's customer service, they should look more carefully sat who they hire as their phone operators, the first voice you reach when you call the store. I called the cherry creek store today to ask a question and was hung up on twice after the operator said one time 'hello'. I was not on mute so it makes me wonder whether it was her break and didn't want to deal with another customer. Very disappointed in my treatment, read more

shoes, shoes, shoes. :) at 5'11" and wearing a size 12 shoe, shopping isn't always the easiest for me, despite how much i absolutely love it. nordstrom has the best customer service of any store at which i've ever shopped, and they have an incredible selection, especially when it comes to anything "tall" and larger shoe sizes. anytime i've ever wanted something that wasn't in store, they are always more than happy to find it at a different store or online for me. additionally, i would definitely echo the reviews before me and say that their return policy is incredible. read more

Shelbi at the watch case was very helpful and patient while I was being indecisive about a watch for father's day. I also had a good experience when I bought cologne and perfume. read more

This nordstrom has a lot to offer and the staff is super nice!!! I traveled to visit this store and it was fabulous! Found the jeans I was looking for with tips from the sales girl! Love it!!! read more

The shoe department at this location is really top notch. There are other Nordstroms that have bigger selections, but this one has a manageable amount to choose from and really excellent customer service. I've never walked away from this shoe department feeling bad. Plus, they have so many sales- they aren't marked, so the surprise at the register is terrific. I give a lot of credit to the training of the staff, because all of them know what they are talking about and are always very personable and cool. read more

I can always find something I love at Nordstrom. I always get compliments when I wear items from here. I shop in the BP women's clothing department. I love the addition of Topshop. All of the ladies who work over here are always so helpful and are really good at showing me the latest trends. The past two ladies have helped me piece together outfits as I try stuff on. You can't get better customer service from any other clothing store. I come here for these awesome ladies and the quality clothes. read more

Don't waste your time going in store. The selection is terrible and absolutely no service. You have to go out of your way to find help. If you're looking for anything luxury, especially handbags I would go to Park Meadows Mall. read more

Terrible customer service. I had to speak to FOUR employees before I could do an exchange for a tank that is 9.99 and a Nordstrom brand. People say Nordstroms is helpful.....that is true....,but the workers at the Nordstroms rack at Cherry Creek were not helpful at all. They held up the line when this could have been a simple exchange. I have been to the other Nordstrom Rack stores and they are great. Won't be going back to this one. First employee rude and not helpful, second employee not able to locate my prior purchase ...it may have been her first day since she seemed clueless. Next she said she would bring over a manager. Third employee who is supposedly a manager (she is not) but she was not helpful and did not try to find the purchase in the system. Finally tell the story for a fourth time to a manager who first denies the exchange again.....I ask her to search again for the purchase and she found it. She did the exchange, but was a bit condescending. They made such a fuss over an exchange of one of their own lines and when they realized I was right they were not apologetic. Not going back to that store. Thank goodness the other Nordstrom Racks act more like Nordstroms. read more

Great customer service! My brows turned out great. I went in expecting to just get my brows done but walked out with a great kit and advice on how to keep them up at home. Definitely recommend them and can't wait to go back. read more

Interesting, varied selection and customer service that sets the bar.

I have never had a poor experience at this location. Cyndal and Courtney in Handbags and accessories are always at the top of their game. Marissa runs a tight ship at cherry creek. I recommend them to anyone who is looking for superior customer service. read more

I really like most of the sales people in the mens department but the male sales management comes off a bit arrogant and there was a guy in accessories who thought I was wondering around too much and offended me by insinuating I might not put an item back where I found it. My partner and I have a Nordstrom card but really try to pay cash for most items. I keep coming back because the people I have been acquainted with are really awesome at customer service. Great selections and quality clothing along with honest sales people in mens and kids shoes. Colby and Jeff are the two I can think of but the gals are wonderful too. Cole in shoes is a great for a W shoe guy. Love the kids (girls) shoes selection. I buy a clothing item at least twice a month so I shop regularly at Macy's, Nordstroms, Neimans and Finishline at Park Meadows and Cherry Creek Mall. read more

Terrible lighting in dressing rooms. Nice selection but I'll never try on clothes in their store again unless they redo their dressing rooms with better lighting. I'm fit, athletic, tall and thin but when under their lights I look horrendous. Every time I've gone in there I leave without buying a thing because of the depressing lighting and mirrors. read more

I am probably spoiled because I shop at the Nordstrom stores in Seattle WA area but the level of service at this mall is awful. First when I shopped the anniversary sale and I asked about the Encore section as I needed to pick up some pieces for my aunt, they told me to go to a different mall 30 minutes away. Disappointing but ok...I am staying at a hotel close to this Nordstrom so I wanted to give them another chance and again was treated poorly by the sales associate at the register. She said she was busy taking care of a large area alone. Honestly, I can sympathize but there is nothing I can do to help with that problem so perhaps the manager should be made aware? When I go to a Nordstrom being a long time loyal customer, I expect great service every time because that is what I thought Nordstrom is proud of. Maybe the hiring standards are much lower for this location. So I do not recommend visiting this particular Nordstrom. read more

I was surprised at the good customer service at this store from when I walked in to when I went to the makeup area. I am used to going into department stores and they think I'm going to steal or don't have enough money to buy their products. This being Cherry Creek and Nordstrom you would think they would be stuck up but they weren't. They treated my daughter and I with the respect we deserve as paying customers. read more

Sarah O. did a fantastic job helping with my purchases. Song was great with a quick alteration turn-around. Terrific customer service!

A premium department store with premium prices is supposed to distinguish itself largely by superior service. At one time Nordstrom earned that distinction, but those days appear to be past. My girlfriend bought me a nice, expensive pair of wool dress pants as a gift. We went to have them hemmed and I expected a brief wait while that was performed, as had been my experience at Nordstrom in years past. Instead, they said they would be ready for pickup in a week! I told them we drove from Boulder, but that did not appear to matter. Long after they should have been ready, I called to verify that they were ready for pickup, which they said they were. We again drove nearly an hour to pick them up. Luckily I decided to try them on before leaving and found they had not been hemmed! The manager said they would do it immediately, which took about an hour. We were offered no refreshments, no apology gift certificate - nothing. This would be poor service for a budget department store. We got a very poor value and will not return to Nordstrom in the future. read more

Whoever's decision it was not to validate for parking made a huge mistake. The whole pay for parking idea is a huge mistake.

Nordstrom's at Cherry Creek Mall is awesome! Clean! Amazing! I visit the NARS Cosmetics counter weekly and Ahmana Aryan-Safi has always been there to help me. She has always been patient, attentive and always seeks to guide me the right direction. I always see her as she is a true pro, has been in the field since 2005 and knows her stuff. Simply seeing how she does her makeup is a slight reflection of her great work. So, if you are at the NARS counter next time, see her! Good luck ladies! read more

What a terrific experience my daughter and I had at Nordstrom today. Monica greeted us and made us both feel right at home. SHE IS THE BEST! It's a beautiful store and more importantly the staff, again especially Monica, was just wonderful. I will definitely shop at the Cherry Creek location more often. read more

What great staff. I was so panicked and nervous. I hate shopping and had a big interview so I needed help. The gal in women's dept was amazing. Brought me great options. Wasn't pushy at all. Great experience. Will shop there for all my clothes. read more

Wow! BEST customer service, ever! Make sure to stop by the fine fragrance counter to be treated like a queen by James Rich. He is incredibly knowledgable and kind! I do not enjoy shopping, but this experience was awesome! read more

I was looking for a suit on January 25th for an interview. Lauren in the Women's department at the Cherry Creek mall went above and beyond customer service. She picked out my suit and figured out what size. She took me downstairs and found shoes to go with it, and then she had my pants hemmed to fit the shoe height. She called me in 45 minutes to let me know the alterations were done and even had it pressed! read more

I had a few more hiccups in my ongoing watch link problem. I came back to the watch counter at this Nordstrom twice more before I finally had a link swapped and my clasp centered. When I came a few days before Christmas, I actually was helped by the same woman who gave me my watch back after telling me over the summer that my wrist was too small and nothing could be done (after the original woman helping me told me it was no problem). This time though, she saw how off centered the metal clasp was on the back of my wrist and said I could come back in 20 minutes and it would be fixed. Came back after an hour and she handed it to me, then looked at it, took it back and said it wasn't done yet. She did something over at the other counter and brought it over again. We rushed out of the packed store full of last minute holiday shoppers and by the time I got in the car, I realized the clasp was in the exact same place. We ended up back at Nordstrom a few days later on an errand and I decided to try one last time. It was near closing again and a poor woman was trying to help a guy exchange a year-old, broken watch with no receipt, so she was manually looking up all of his purchases by month for the last year. So I waited a while, but long story short, I showed her my watch, told her there were 10 links on one side of the clasp and 12 on the other, and I wanted it centered with 11 on each side so the wide clasp didn't hang off sideways every time I put my arm down. She did it in less than 5 minutes and was so helpful and friendly in spite of quite a few people waiting around for her help just a few minutes before the store closed. During these two visits, we were also helped by other Nordstrom staff who walked us directly to items we asked about, searched for items in other stores on their computers and were generally all around extremely helpful while working past closing on what were non-working holidays for most people already. Definitely the Nordstrom I'm used to and grew up with. read more

Extremely, extremely poor customer service. Their customer service MANAGER and also, representative repeatedly said quite illogical and stupid things that literally made no sense. During a return both mentioned multiple times that the item was purchased 3 years ago. When I said to the first representative that this was entirely irrelevant because they have an open return policy, she agreed wholeheartedly. Then why did you open your mouth and say something irrelevant three times? Do you not have anything worthwhile to say? The MANAGER came and made the same poor excuse. There was another issue which I have no problem with, but their utter ignorance and stupidity was literally astounding. It was not customer service by any definition. It was people breathing in air and exhaling. Its irrelevant what the issue is or what their decision is, its the way people speak to you and handle the situation. I have never had a situation handled like this. It was like a bunch of baboons. I think anyone that knows me would agree I am a world-class shopper, I have shopped around the world, and I love Nordstrom's; the service in Boston at the Natick store is phenomenal. When two Asians walked in after I started my return, the first representative asked if we "were all together." Yes, I am related to every Asian person in the world. I don't ask every white person in the world if they are related to every other white person in the world. She was just very unsophisticated and inelegant. She asked for my card and then kept asking and fumbling for the spelling, she actually messed up a two-letter last name because she apparently could not focus/was too lazy to read the name on the card she had asked for without her brain exploding; then said, "Oh right, I have your card." THIS IS YOUR JOB. DO IT. Completely unfocused. Rudest example of customer service I have ever experienced. When you walk into the Nordstrom store in Natick, its amazing, The people in the store are gracious and classy. I will never set foot in this poorly managed store again. Myself and all the Asians I am related to (everyone in the world) are writing a letter to the president of Nordstrom; this store is a joke. In Boston they are sharp and used to dealing with extremely smart people, it would have been more satisfying to interact with baboons than these people. I went to Whole Foods after and it was an entirely different experience, wonderful! customer service. I don't think the people I dealt with are capable of reading this many words in a review. read more

Wish I can give a negative.This is specifically a review for the women's shoe department. I just had the most rudest experience in my life. Some girl gave me attitude the entire time and manager Courtney who supposedly was suppose to help with an exchange was supposedly not around (my husband called and yes she was there) I was very nice at first but they were so rude and I was not happy. Chase Marvez (assistant manager) was rudest out of them. He refused to talk to my husband on the phone. Never felt like this rudely treated in my life. They really should NOT be working with people. My husband then called Courtney and she said I was rude. Excuse me?? I didn't even see you or spoke to you. She then said she will not help anymore with the exchange. I will make a complaint to BBB. No one should be treated this way. I am soooooo angry now. I have already left a message for the general manager. This is so not right. read more

The costumer service and selection at Nordstrom is the best. I am at the point where I dislike shopping anywhere else. This location is the most convenient for me. I know I can buy something here and if it doesn't work for whatever reason there are no hassles with returns. I love the food and consistency at the bistro as well. read more

If you haven't used Nordstrom's personal shoppers yet - DO SO! It is the best thing ever! And it is free. All you do is give the shopper your budget, your size, your style and they pick out the clothes. This is a huge time saver! I have been working with Reinelle in the Cherry Creek store for over 4 years and she always picks out the best clothes. She is great about calling me when there is a sale. I highly recommend this service. read more

Cherry Creek Nordstrom is slightly better for retail shopping. On the other hand, Park Meadows in Lone Tree should be called SNOBS R US. Not a fan of that location. read more

Handbag section was eh but I got excellent service in the shoe department! Walked out with lovely jimmy choos and a good experience.

Will always go back for their service and their sales! Lots of choices. Cherry Creek one a little more limited on stuff and more high end it seems, but either way they always offer to order for you free shipping etc... read more

The day after Christmas this year, my grandmother and I drove from Colorado Springs to Denver, Cherry Creek. We spent most of our time in the shoe department and for great reasons. The first person who offered us help was a girl by the name of, Lindsey V. She was awesome! We looked and looked, tried on and tried on, she never acted as though she was irritated or wanting to help someone else. She was focused and so kind to us. If you have a chance to go this this department, you should absolutely ask for her. We loved our time! read more

Was helped by Kirby today with some Jo Malone and Dipyteque candles. He really took his time educating me. This guy really knows his stuff! Right down to the origin of the oud and tuberose. I think I just met someone more obsessed with fragrance than me! Fantastic! read more

A nice Nordstrom outpost conveniently located in Cherry Creek! In a mall devoid of higher-end department stores, I prefer to visit this Nordstrom over the nearby Neiman Marcus any day! The customer service is excellent, and the cosmetics department is helpful and friendly. The associates really pay attention to all of the customers, and as a veteran shopper, it is something I notice and appreciate. read more

I generally swing by the shoe boutique at Nordstrom's, nothing ever seemed to appeal to me in their apparel department. Whilst their selection of designer shoes is few (compared to Neiman's), it is fairly decent and they often carry things that Neiman's does not (or seems to be out of) such as Miu Miu. read more

Norstrom is much better than any other department store out there, in my opinion. They have more brands to choose from compared to major outlets such as Macy's. Customer service is something I value, and Nordstrom definitely has it down. read more

I ordered a purse online and when I recieved it, the price tag had a lower price than I originally paid for it. Call the customer service line and in less than 2 minutes they refunded the difference. Customer respect + Customer service = Customer Loyality. read more

I love this store. The staff is always very helpful, particularly in the women's section on the second floor, and the buyers have fantastic taste! I buy most of my casual clothes, lingerie (including hanky pankies) and make-up here. read more

I feel bad to hear about all of the bad service that other reviewers have had. However, I've always had great service here. All of the sales associates that I've dealt with are helpful, friendly, willing to answer all of my questions, and they work with me through all of my purchases. Not to mention that I never feel any pressure from them. I appreciate good service and quality products, and I will pay more for those things. I will also frequent the establishments where the employees take pride in their work and put forth the effort to take care of their customers. I've never had a bad experience here. I also take the names of the associates that go above and beyond helping me and will specifically request them when I go in. One sales associate was leaving the company b/c he received a position in his degree field. He called me up, told me that he was leaving and why. Then he introduced me to another associate and made sure she knew my size, styles I like, etc... I've also had sales associates call me and let me know if they got something in that I would like. Now, by no means am I a "big spender" or have the kind of money where I get ushered into a private room and sales associates start rolling out racks of clothing while I get served champagne and waited on hand and foot a la "Pretty Woman." Nevertheless, it doesn't matter that I don't b/c the sales associates still treat me like I do and they make me feel good and look good to. read more

This review is about the cosmetics department. What an amazing disappointment compared to the Park Meadows store. At first glance it is beautiful and well lit with every vendor we women love, however almost everything I wanted from Dior foundation to Anastasia was out of stock! When I asked the salesperson (who was very nice) was that normal? She replied "that some of the counters have been out of stock for months". Back to Park Meadows for me where that has never happened. read more