I go to Nordstrom all the time! They have outstanding service and the prices really aren't too bad! Great juniors section!

I came to Nordstrom on a mission to find a few things I forgot to add to my online order. I was kind of lost looking for the Deb Lippmann nail polish I "needed" and someone must have seen my clueless look because I got help immediately. I love this location, the staff is friendly, its so well organized and I love the separate parking lot. I will go her over and over and over again!! read more

Such a great and captivating store, I've always loved shopping at Nordstrom. The service is most always on point, the space is clean to the nines, product is displayed perfectly and easy to shop. Wish I could afford it all, but sometimes it's necessary to steer clear when the budget doesn't allow me any Nordie's love. read more

finally, about time!!! i cant really write much about a department store but i just wanted to express my excitement. smaller than your providence mall but nicely laid out with enough to offer to suffice your shopping crave. check out the bistro after you're done! FYI- nordstrom is opening in burlington as well in 2008! HOOLLLAAAA!!!!! :) read more

Overall rude staff unless they think you will buy a lot of stuff. Terrible sales except in shoes.

Salesperson, Tatyana V. Is amazing! Every time I come in to get my cream from Estée Lauder, she does an excellent job at helping me find the best moisturizer for my skin and letting me know about all of the new products available! I'm always satisfied! Thank you for all the help! read more

It's not the best nordstrom I've been to but not bad either. It has all of the basic nordstrom departments including Mac and BP. What's weird about this one is they have a top man department but not Topshop. I was happy I made it out of the store without a bunch of employees bugging me like they normally do at Nordstrom. read more

All I can say is AMAZING! The BEST customer service ever. I purchased a pair of pants for my son (Mini Boden), and they were too small. Tags still on, we returned them. I was just going to return them, but the rep talked me into ordering a larger size and had them delivered to my home. We received them days later, and they fit perfect. I washed them, and they shrunk like the pair I had returned. I put them aside (annoyed), and brought them back about 3 weeks later, I explained to the rep what had happened, and she took them back without any issue. I was pleasantly shocked, and VERY thankful!! read more

Great store with a great selection of merchandise. Quality is top notch with a good variety and lots of different price ranges. Sales people seem knowledgeable and the customer service is excellent. Shipping is free, and no hassle returns. read more

Worst experience I have ever had! Went there for shoes my size not in stock, ordered them after a 10 min headache and 3 cards lately because they said I had use credit and not debit. It was complete. I asked about these coupons I had and got a blank stare asked about there rewards and they couldn't explain it. I was with my fiancé same thing size of her shoes not in stock, tried to order and when we did we tried to pay cash we were told it had to go on gift card and a return would be store credit! Absolutely nonsense..... while trying to find a gift card so we can leave he disappeared and helped 3 other customers get shoes while we are sitting there trying to leave. He literally walked away while tendering and helped other people.... just a very poor customer experience we wanted to buy a few other items like a Canada Goose jacket and ugg slippers but I was so mad over my boot purchase we left read more

This review is specifically in regards to the Men's Suiting department. We purchased my fiance's suit for our wedding during the Anniversary sale and we were so lucky to be helped by Lisa! She helped us narrow down our options and choose the perfect suit. She is very fashion savvy and very attentive (despite the craziness that evening). When we returned several months later for tailoring, we were delighted to find Lisa working that day! She really made our experience at Nordstrom very enjoyable. This will be our go-to place when my fiance needs suits in the future. read more

The Kids Shoe department has a fish tank! My son loves coming here so he can see the fishes. They have good sales. We have gotten stride rite shoes for $14. And they give the kids balloons. Stop by the pianist and he will play sesame street songs. We were there for a good half hour, my son was in heaven dancing to his private concert. read more

I love this place. If I am going to spend money I want it to be a fun experience with people who know what they are doing. I have visited many Nordstroms in various parts of the country and have seen it all; ignorant sales staff that can't be bothered. The "You look awesome" comments when they have you try something on that is three sizes too large. Not in this place. I find the staff to be highly personable and helpful. The women who work ViaC are the best. I travel a lot and can buy clothes anywhere, but I keep on coming back to this place. If you plan to buy a lot at Nordstrom I seriously recommend getting a personal shopper. I found it very helpful and not at all high pressure. After a few visits, they really know what you may like and set it all up ahead of time. I can be in and out in no time. read more

Horrible Customer Service!! My wife had one order just cancel after 4 days and another one not show up. After calling when it didn't show up they told me to order it again. I made several calls even talking to Erik Nordstrom himself by phone and E-mail and just felt like they didn't want us as a customer. Guess what Nordstrom's, you no longer have us as a customer. read more

Bad, Bad and Bad...The building was super cold, Its winter time and the ladies restroom water was also super cold. I used the toilet and manually pushed the flush button and water splashed into me from the pipes. I Tried to wash my hands and there was only a slow stream of water coming from the sink. Bad , Bad and Bad read more

I've been to Nordstrom 3 times and each time I was left pinching myself thinking it's not possible that sales staff can be that helpful and friendly. One time I returned shoes I'd worn without any questions asked and they were so, so nice about it. Then recently, I bought a wallet there and the sales staff spent about 1/2 hour just laughing and joking with mmy friend and me. I've been to many, many stores in my time (I am a compulsive shopper) and have never encountered a store with better staff. It makes you want to keep going back, besides the fact that they have a great selection and a wide array of prices. read more

Shop here all the time...so happy they opened up a Nordstrom here. Went to a couple other ones around and they really did not sell any name brands...but the one in Natick does. Sam, downstairs in the mens RAIL section, is awesome! She is always very helpful...one of the reasons I shop here. read more

Meredith K, they were not "charging you to shop" as you so inaccurately described it. Nordstrom had an opening night benefit with a full concert featuring Diana Reeve and The Count Basie Orchestra. All of the proceeds benefited the Museum of Fine Arts, Boston, and Boston Ballet. The way you described it is simply bizarre and untrue. read more

LOVE the service! Free alterations! If they do not have the item you need the associates will call other stores and have the items shipped right to your home! Store has a mix of price points and I found the associates will work with you to keep you on budget! Also, GREAT kids shoe department. While you are shopping the associates will bring your kids over to the project table to work on some coloring!!!! They cater to the busy working parents!!! They will have my business over and over again! read more

I love Nordstrom. It can be expensive at times, but sometimes not. I shop there a lot, to get makeup and clothes and purses and stuff. I shopped there once to get a dress for the ballroom dancing program at my school. There were lots of choices, and the lady who helped me was very kind, always checking on me and trying to help me find things. I like the way they have makeup from lots of different brands, such as M.A.C or Clinique. I love this store and find myself turning in this direction at the mall. read more

Get your stuff together, Natick.... I went in to this Nordstrom to buy a dress for a wedding...after half an hour of fending for myself as a group of employees stood around and gossiped amongst each other, I found my dress. After I purchased the dress from a rude, snobby employee who couldn't for the life of her act like she had any social graces, I flew home to California for said wedding. The morning of the wedding I noticed that my dress has the security alarm attached to the freaking dress!!! Not only was this employee a snobby witch, she was an incompetent nincompoop. At the time of my purchase, she didn't even bother to take the alarm off the dress.Big shoutout to the Cerritos Nordstrom in California for saving the day by sending an employee to remove my security alarm from the dress to my location! As you can imagine, this was a complete nightmare and I was very lucky I was close to a Nordstrom. The general manager at the Natick location is a joke. He acts like he cares but he never follows up with returning his calls. Frankly I'm surprised Nordstrom keeps him around. This Natick Nordstrom SUCKS.... Burlington and Braintree locations are much much better!!! read more

I love the customer service at this Nordstrom location. They are patient, willing to help, work with you and very customer oriented. Thanks for always making it a pleasant experience when I come here! read more

While the website states "We handle returns on a case-by-case basis with the ultimate objective of making our customers happy." this was NOT the case today in the Natick store when I tried to exchange a jacket for SAME item SAME size different color. Didn't think no receipt (as it was a gift) would be an issue, Nordstrom always has excellent customer service. I was WRONG. I have worked in retail for over 10 years and have never seen a lack of care or desire to help a decent, reliable customer. The manager wouldn't even provide me with a customer service phone number when I asked. TRULY disappointed; change your policy or change your attitude! read more

I had a fantastic waxing experience at the Anastasia Brow Studio in Nordstrom with Kara! My eyebrows looked perfectly shaped following my appointment/consultation with her and the makeup done after the wax was very flattering and not at all irritating on my skin (the wax was fantastic by the way, hardly any pain with the removal!) Kara was very approachable, thorough in her work, and not overly pushy to sell me product (this is what usually deters me from visiting beauty counters in department stores.) She explained everything she was doing and even took the time to teach me how to use the products correctly should I want to purchase them to use at home. I was very pleased with this experience and would highly recommend her to anyone in need of a wax or interested in Anastasia Beverly Hills products! read more

I purchased a dress online and it arrived with noticeable stains and the security tag was still attached. I expect more from them.

Went couple of weeks back to buy Bobby brown foundation . I was appalled by lack of customer service. There was no one to help and then lady who came was not interested in showing the products. Is this high end service? Horrible attitude!!! read more

Went in for a bra fitting, because I knew mine weren't fitting but had no clue what I should be wearing. And I was pretty stressed out, thinking I'd have to doll myself up to the nines just to get the time of day. So I begged the Mister to provide emotional support and we walked in. I'm sure we looked like tourists, the way we looked around as though we were lost, but eventually we made our way to the lingerie department, and the rest is history. Mal (I think it was Mal. Maybe Mel?) was a very bubbly, sweet lady who effortlessly destroyed the awkwardness of trying on bras with a stranger. She was professional, courteous, and I never once felt uncomfortable. She walked me through how a bra should fit without making me feel stupid for not knowing, was just as finicky as I was about fit, and never failed to listen to my feedback. I appreciated that when she brought a selection of different bras, she made it clear ahead of time which ones were on sale. I walked happily out with 2 bras, but my experience didn't end there. No sooner had I gotten into the car when my phone rang: It was Mal, who'd been putting away the bras I didn't want and realized that she'd rung me up with one in the wrong size. Understandable mistake, but I appreciated and was impressed with the way she stepped up and was proactive. I may not be able to afford shopping there often, but I am now no longer afraid to set foot in the store. Which will be good for me, come their next sale. read more

This comes close to being my favorite place. Not just my favorite store. Love the sales racks, shoe department, makeup counter, handbags! And Nordstrom price matches! I found something on sale, online and I printed it and took it to the Jewelry counter and saved $200 on a nice watch! read more

If you are in the cosmetics department, have beauty stylist Miranda help you. She is one of the most talented makeup artists I have ever been to. She knows EVERY LINE. I go to her whenever I need a recommendation. She's awesome. A++! Very helpful, full of knowledge, and a kind, sweet, inviting soul. LOVE HER. Make an appointment for a full makeover... You will not regret it! read more

Go see Pete in shoes department. I think I asked him to get 50 different pairs of shoes for me and had an exchange so I'm not even sure he was going to make a commission. Genuinely nice person and very helpful and was honest about how the shoes looked. read more

Nordstrom at the Natick Collection is great and my favorite Nordstrom in MA. They carry a wide selection of designer brands and one of a few places in the metropolitan Boston area carrying Hudson jeans - a must if you are a jeans fanatic. Staff are helpful but not intrusive. The shoe department can't be missed. Check you credit limit before leaving home since you will definitely walk out with one of their bags. read more

Service and return policy is exceptional. You can walk in in sweatpants and get the same kind of attention as you would if dressed to the nines... And I'm usually in sweats. The staff are so helpful and friendly. I've never had a bad experience here. read more

I used to work in the new part of the Natick Collection. My company had special shirts that we were supposed to wear on Saturdays and the shirts very clearly stated which company I worked for. I went to the lingerie department during my break to by some new bras (I had recently lost 25 lbs and nothing fit any more). I had to hunt down a sales associate to start me a fitting room (she continually walked by me and approached other clients). She didn't check on my once. When I was done trying everything on, I went to the register. The original sales person was ringing another customer at the time so someone else began to ring me up. While I was in mid sentence asking her a question about a specific bra, another client came over and rudely interrupted telling the sales associate she needed something and couldn't find it. The person ringing me up didn't even excuse herself. She just walked away and left me standing there for another 5 minutes while she was helping this rude client find God knows what. When my original sales person was finished she came over and finished ringing me. I finished asking her the question I had but she was very short with me. Finally, I asked her who the department manager was. She informed me that it was the woman who had stepped away from me mid transaction. I then asked who the store manager was. Let me tell you how quickly this girls attitude toward me changed! She was suddenly sweet as pie! I went straight to the store manager's office to make my complaint and she was wonderful and very apologetic. After she saw my shirt and that I worked for a retailer in the mall known for their client service she tried to recruit me! (Sorry, never happening!) I spent $400 that day and I would have spent more if I was treated well. I was so bothered by this experience for the rest of the day that I drove to the Burlington Nordstrom on my way home, returned everything I bought in Natick, repurchased it from the wonderful associate in Burlington and I spent even more money on top of that! read more

I bought a small size handbag recently at the store and had a great help from the salesgirl. She was very knowledge and got me interested in this cute Chloe tote bag. I went back a few days ago and the bag on display of the color I wanted was not there anymore and I asked a salesgirl whether they have the light grey color in stock. She did not seem to know the same tote bag comes in other colors and another sales woman who apparently doesn't even work at the handbag counter interjected our conversation and said the bag comes in brown color as well. Actually the correct term is TAUPE as I saw on the look book last time. The color appears light grey but not brown. I was going to order that bag in the store that day but did not for obvious reasons. I don't appreciate rude person walking around the store and "help" the customer without being asked to help in the first place. The sales people should be educated about what they are selling. Maybe a power training session is much needed for some who work there. So long Chloe bag. Ciao Nordstrom until the nice salesgirl is back. read more

Coffee shop at Nordstrom had the best employees today. I wanted a coffee with something sweet but not too crazy as I am on a diet. Young man (sorry I didn't get your name) suggested a sugar free mocha coffee drink that was delicious and hit the spot. Sorry I didn't have cash to tip but will tip double next time. read more

Love this store. Their return policies are amazing and the people working there are nice. Especially in the Childrens sections and women's athletic wear. Thank you! read more

Love it here! One of the best Nordstroms I have ever been to. Customer service is amazing, product and merchandise is excellent as well. Highly recommend coming here. Their shoe department is much better than most, with a great selection of designer shoes, as well and lower priced brands. They never have a problem with a return or purchase and always put the customer first. read more

unlimited return policy and great cafe and restaurant inside. Unlike Nordstrom in Burlington, where Nordstrom is not very different from Macy's or JC penny crowded with people and clothes hanging out of order, this one looks really high end and have a lot of good quality clothes. I like the fact that it's not crowded either. read more

Chelsea, the sales person in the mens dept. is simply outstanding!

So, I can't speak to the rest of Nordstrom, but I am loving the lingerie department. There's a woman named Nadia who is now my patron saint of bras that fit. She is amazing, super helpful, no pressure. This place is 40 minutes from my house but so worth it. I never want to go anywhere else. read more