I am in utter shock. I have been a Nordstrom elite member for years now and never have I experienced the "service" I received- from a manager at that. My main complaint is about a "Manager" by the name of Yolanda. First, she was extremely rude about showing me a watch in the watchcase. Then she tried to sign me up for a NR Debit Card. When I told her I already had a credit card she kept pushing. I decided to go ahead and give her my account and routing number to sign up when i realized she was writing my information on another scratch piece of paper. That's completely unethical!! I snatched back my information and left immediately to find out SHE is a manager. This location is going down quickly, I don't see them lasting another year with the rude unethical customer service and lack of updated merchandise; this isn't real Nordstrom Rack. I'll move on to TJ Maxx. Beware! read more

I came to return my item that was too small and unworn and was refused even with receipt in hand! Completely stereotyped and felt very uncomfortable I waited 30 min and was not treated with respect nor got my return done the manager on duty was horrible and helped with nothing she knew nothing read more

Can't have anything nice in Bakersfield. I walked in today and I was horrified at the new "look" of the store- it's cluttered, no organization, rows of racks packed so tightly the hangers have no wiggle room, it's impossible to easily see anything, boxes are stacked around the register. The aesthetic is gone, nothing about this store makes me want spend money, let alone go in read more

The Rack finally came to Bako! Compared to the other Nordstrom Racks that I've shopped in Bay Area, LA area, and Houston, this one is sufficient for our suburban market. The store is very clean (it could be because it's new) and the selection is moderate. The employees that I've encountered have been friendly. Some of them know more about their products than others. My only gripes are some areas lack signage or some items were mislabeled. During one visit, an item rang up to 24.97 even though the tag was marked 19.97. Another time, I couldn't find any type of price tag or sign on some Neutrogena products that I was looking at. Inconvenient? Yes. Deal Breaker? No. read more

Are you ready for a new shopping experience in Bakersfield?! Look no further than Nordstrom Rack at The Shops at the Riverwalk. We had a girl's night last night and braved the crowds to get our shop on. In the email invite we were informed this would be a shopping party complete with food and drinks. And upon walking in there were numerous waiters with appetizers, beers, champagne, and boxes of cookies! Whoa, impressed from the start! Plus, shopping while drinking may be a dream of mine. By the way, as just a side note I am thankful for the shopping party invite and the appreciation of Nordstrom cardholders and those that have ordered from them before. I think they get the picture that many of us have been supporting them in other cities for a long time! I enjoyed the recognition and appreciation. The shop is decent size and we were able to peruse the store for about 2 hours. Everything was fantastic. It was well stocked and all sizes were out! If you've never been to a Nordstrom Rack it's like a high-end TJ Maxx with big brands and big service. They also have everything from home goods, fashion, luggage, shoes, lingerie and everything in between. Anyone can go and find something they love! I loved the shoe area and the section of salon shoes with brands like Cole Haan, Tory Burch, and Kate Spade. The workout wear is also something that's not to be missed! I also found where some great denim was stocked and looked at Joe's Jeans and Hudsons! And although it's not a Nordstrom Department store the service was great! When my hands were full an associate appeared and asked if I needed a shopping bag. And the way they ring you up is fantastic! If you pay with a credit or debit card they can pretty much "cash" you out anywhere in the store by using a mobile device to swipe your card and sign. Next the receipt can be printed or emailed to you. What I also appreciated was the little conversations I had with those that helped me. One associate asked, "which Nordstrom do you usually shop at?" This brought back memories of many shopping trips to Santa Barbara! As I complained about how much I was carrying another associate said, "it's ok, there are so many great deals here!" Overall, the employees seemed caring and well trained. Welcome to Bakersfield Nordstrom Rack! We're happy to have you! read more

I LOVE this store!! This was my first in store experience with the Rack (been an online shopper for a while), and I was NOT disappointed! I was a little put off by some of the prices at first, then I truly got the meaning of the sign on the window "Happy Treasure Hunting!". You gotta look around. truly LOOK at everything you can. The clearance racks have been a treasure trove of awesome deals these last few months. $128 Free People dresses for $6.47! Calvin Klein lingerie for $2! Even scored some Betsey Johnson panties for 1¢ each! Seriously! Who doesn't have a penny?? lol Spend some time and look around, I guarantee you will be surprised AND delighted. Oh and I wear a women's 11 in shoes (thanks for the giant feet genetics parentals! yeeesh) which in 99% of stores means there's either NOTHING in that size, or it a couple pairs of ugly granny shoes. NOT HERE! There's row after row after row of gorgeous designer shoes in my size! Up to a size 13 actually! They've for a lifetime customer outta me based just on that! Also this location has extremely friendly and helpful staff! I honestly expected snooty attitudes in here given the customer base and high end merchandise (I've got turquoise hair, facial piercings and lots of visible tattoos). Not so! Eye contact (you'd be surprised how often it's lacking in some stores) and engaging conversation. Never once did I feel like they had Loss Prevention tail me around the store because I "looked" suspicious or was treated rudely because they looked down on me. Very important to me! Keep up the good work guys! You'll be seeing me again soon! read more

Sarah's customer service was extremely good! She was very helpful and polite, give her a raise :)

I like this place. It's a good size, good location. The staff is pretty much nonexistent in this store except at the cash wrap. I think it is an excellent place to visit if you're looking for accessories; jewelry, handbags, watches, ties, cuff links, or shoes. The actual clothing selection is pretty sparse as far as good finds go, except for maybe if you are looking for dressy clothes. I really just come here for the shoe department. It's amazing selection as well as pricing. I will be back! read more

I love this place! It sure beats the valley plaza sometimes. Its never super crowded, the employees are very friendly and the stuff is pretty good. I used to love Nordstrom rack when i lived in Brea and I am so glad it came to our town. Bakersfield is just getting better and better. read more

This is a yelp about the Nordstrom corporate policy not to reissue Nordstrom notes that have expired just prior to a purchase. I was preparing to purchase something with my Nordstrom Note and just before I concluded the transaction the note expired. I love Nordstrom and their awesome customer service but this policy is, in my opinion, not inline with the quality of their customer service standards. I will continue to shop there so this is more of a warning to other customers to use your Nordstrom Notes ASAP or have them put onto gifts cards so they don't expire. read more

1st week of opening.. This place is hoppin'! My 5-yr. old asked,"Is this TJ Maxx?" So, it looks like one, but its higher end. Everything is wonderfully organized and clean! The selection is great, from shoes to shoes to shoes. Did I say shoes? Home goods looks limited. I didn't make it to the other half of the store. The kids & ladies selection were good. Customer service was awesome.! I'm excited about this new place and hope it stays forever! read more

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This store has always been good to shop in but they have changed the format. It is now all racks like goodwill. Nothing wrong with Goodwill but Nordstrom don't have goodwill prices for this non exhilarating setup , not a very appealing look . Do better Nordstrom! read more

I've been here twice, and both times have been pleasant. If you're paying by card, you just approach a team member, and they ring you up with their iPhones; you don't have to wait at the check-out line (which can get long because of people returning items). I've gone only on Saturdays, and it's not very busy before noon. Afternoon, however, it gets pretty busy, so I would suggest getting here earlier than later. Still, the employees were friendly, and there are enough of them to address your needs. I docked one star off because the place is difficult to navigate. Women's clothes were all over, with no real distinction between work, dresses, active wear, etc., except when you saw a lot of the same type of clothes in one area. read more

EVERYTHING I PURCHASE ENDS UP BREAKING. I just bought a wallet about three weeks ago. The zipper won't close. This store sells garbage literally, I'd check the expiration date on any self care items! I'm so sick of buying stuff that quickly turns to trash, just drive to la and go to Nordstrom's read more

Overpriced, Poor customer service. Totally different from a real Nordstrom. They didn't seem very busy during Christmas time.

The worst shopping experience I have ever had in my life. They don't really care from the customer they just come to work to spend the hour they have to and that's it!!! I'm very disappointed from the store!!! read more

Me and my wife checked out the store on opening day. It was busy as expected. My wife found shoes and clothing she likes easily but when it comes to the men section, the selection is not huge. I was not impressed with the way it was set up. Not great if shopping for men's clothing. The service was great. The parking is sufficient. read more

I was so excited this was coming to Bakersfield. I am from la and work there part of the time. The Nordstrom racks in la have much more and better selection. I went to this location twice and walked out with nothing. I don't know but the stuff just isn't as good here. I think I'll keep my rack trips for la. The only thing I think is decent at this location is the men's clothes and maybe women's shoes. Women's clothes and kids clothes are much better in la. read more

I enjoyed the customer service. Amazing name brands at low prices. Love this place.

Staff is friendly, you always get help when you ask for it. Great items at great prices also. Especially when its clear the rack. One of my favorites in town read more

About time! I have found great deals here. Their sales are great. I happy to have another decent place to bargain hunt. I also like the fact the Women's department is large. Thank you! Shoes for toddler boys? Yep. Don't let the store name scare you away. read more

If you're a Nordstrom card holder you get $100 a year in free alterations, lots of people don't know that is a benefit!

I used to shop at the Costa Mesa store but this one is the cleanest and best organized. The staff is wonderful and very helpful! I would like to see a bigger variety in men shoes. My sons go through shoes too quickly. I am glad Bakersfield finally has a Nordstrom Rack! When will we see a Nordstrom store? read more

People are great ! Product is great ! but they need bigger sizes It's Bakersfield! Where the big and tall. And please clear out the old shoe selection I come in every week. Same stuff. Btw the Nordstrom brand shirts are the best ever and a great price. read more

The best Nordstrom Rack to shop is this one! clean size everyone is so friendly!! Good quality and the prices are amazing!!

i love nordstrom rack. i work in the same parking lot so im in there more than twice a week the workers are so friendly! great deals all the time. and everyone is always very helpful read more

I will forever avoid Norstrom Rack. Their return policy is ridiculous. They say you have 45 days to return an item, but it has to be un-worn. So are customers supposed to just stare at the item for 45 days & not actually wear it. Terrible policy & bad customer service read more

The Nordstroms Rack here in Bakersfield is ok. Theirs definitely not as great of a selection on shoes and bags.

Doesn't hold up to the real Nordstroms. Bought my gal some clothes. Didn't have much for the men. Whoever rang me up left alarm buzzers on clothes. So annoying. Just scan the tags, take of the plastic alarm triggers and take my card. Doesn't seem that difficult. Nordstoms usually has great service. But not so much at this local. read more

I enjoy shopping at this location! Everyone is very friendly, the store is clean, and I always end up leaving with just the perfect item from their selection. read more

Confession... I went for the shoes!! Nordstroms is well known for great shoes. Being blessed with very large feet they have always been my go to store. I was wowed. In my size (11) they had SO many! The store also has a specific designer shoe area as well. I found Tony Burch and Coach of course. Prices seemed fair. No super great steals but for quality reasonable. read more

Great store! Amazing customer service!! They are always very accommodating and helpful with anything you need.