Be aware of MISSY LANIE! I placed an online pickup order but the store fulfilled it with two expired items. When I returned to the store to resolve the issue, the employee MISSY LANIE gave me a very hard time. She told me she could not process the return and insisted that I contact the .com team instead. Actually, I called customer service before I went to the store, it was hard to get a live person and the AI agent asked me to go to return them in store. Her attitude was unprofessional, and despite my explanation that the store had issued expired items and I simply needed a refund, she continued to refuse and said it was a "final sale" order. Eventually, she processed the refund, but she unnecessarily called security, which felt intimidating and completely inappropriate. Throughout this experience, I did nothing wrong. The store provided expired products and then attempted to avoid resolving the issue, causing significant inconvenience as I had to pick up the order and return to the store. Instead of assisting customers, the staff created obstacles and even resorted to calling security, which is unacceptable. This experience was extremely disappointing, and based on the way I was treated, I am no longer comfortable visiting Nordstrom or Nordstrom Rack. read more

I wasn't a fan before as service was not very great years when I was new in the area. Recently, service on the counter is much better. I've been back here like three times in a month and I enjoy the peace and organization here. I am not sure if they still have the rewards system like they did (I earned $ rewards to use for certain $ amount you spend). I just came back here after searching other two locations in a different city and got the under seat luggage. It was the same amount than the non name brand I found in other retail discount stores. read more

Nordstrom Rack - Shoe Stores Near Me - Cedar Park, Texas

Upon first glance the center of the store looks crowded with clothes. However, stepping in it becomes clear that there is excellent organization of items and brands. There's a large shoe section, with a good focus on children's shoes. I noted a large accessories department with name brand handbag designers. However both times I've visited the store, the handbags were fairly disorganized. Also, and I'm not sure why I was surprised, there was a section with linens, pet items, luggage, and other typical department store sections. They were exceptionally small, but being the Rack and not the main branch, it makes sense. read more

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I was disappointed to return pants today and they wouldn't take them back because I removed the tags, despite the fact that nothing was wrong with them and you could tell they were brand new. read more

My daughter and I love this store!Everytime we shop there the employees are always helpful and friendly Would recommend it if you're looking for quality! read more

I have little to complain about at this location. The staff is usually pretty quick with checkout, the store is clean and stays organized, there is almost always someone on staff floating around the store should I need assistance (rarely ask though, tbh) and the dressing rooms are clutter free if I need to try something on. If I had a larger budget I could easily spend $300 every visit. Sigh, maybe one day. read more

I'm an avid Nordstrom Rack shopper, although I give them more online business than in person, but I do love a good sale and on the off chance I need to return an online purchase, the helpful folks at Rack always take excellent care of me. In person shopping is fun, too, when I have the time. There are lots of hidden prizes in the form of cute tops or dresses or shoes! You can be stylish on a budget! read more

I was so happy when Cedar Park scored a Nordstrom's Rack. Such a great location next to all the restaurants and shopping. This is my go to place for gifts and workout clothes. They carry lots of high end designers and it's not as packed out as the other ones in North Austin. It's convieniently located next to DSW and walking distance to Marshall's so you can park in the middle like me and hit up all of them. I've never had issues bringing bags in to any of them from other stores. Big clean dressing rooms and friendly employees. They carry Kendra Scott jewelry and Free People and Madewell are some of my favorites. The high end stuff is located at the front of the store and the sale racks are at the very back next to all the shoes. They have great deals for folks with the Nordstrom reward system and even better perks if you have their credit card! read more

Nordstrom Rack - Shoe Stores Near Me - Cedar Park, Texas

If i could do 0 stars i would, but i cant. I found the cutest pair of jeans but i wasn't able to buy them as I don't get paid till tmrw. I asked the lady working the counter if I could hold them and she said in the rudest tone "no we can't do that" and just looked at me. What store doesn't have a 48 hr hold policy? I looked it up as soon as I got home and they do hold. I am disappointed in the customer service I received. Didn't even try to help my situation. Didn't even receive a hi or how are you. read more

DO NOT shop at this Nordstrom Rack. The customer service is lacking in a major way.The item I was returning only had a sticker for a tag. However, this is how the item was sold to me at a Houston store. I was even willing to take store credit as I was also going to make a purchase. The manager stated that Nordstrom Rack ALWAYS makes sure that the items has tags and that simply doesn't happen at their bargain Nordstrom stores. Clearly, she was wrong about that one. The item was only a $24 jacket. The manager on duty's condescending attitude was present when she had to come to register as she was taking off her work gloves. Even after the Nordstrom Rack in Houston called this location to inform them that THEY made an error in not completing a new clothing tag when the item was purchased and they requested that the CEDAR PARK store return the item for me, the rude and petty manager would not return the item. The manager then LIED and told the Houston store that the item looked worn. When, I was in the store I stated that the item had never been worn and she stated that she wasn't saying that it was worn and it did not look worn. I have shopped at the Nordstrom brand for over 30 years. This store's team (mostly the manager on duty) on this specific evening needs to be retrained in customer service and the Nordstrom ethos for providing service. You are better off finding more comprehensive customer service and better dressed staff at the Marshalls that is in the same shopping center: better customer service and the store is tidier. read more

Hello, my name is Paul R and I am a Rack hunter. I love this locale at the Parke especially during the late afternoons when the store is not busy. Pro tip: Avoid on Saturdays especially during their clear the rack days. Where else can you discover $100 shoes marked down to $25.00? How about designer shirts at a fraction of the original price. When they have their clear the rack sale I'm loading up. Customer service is top-notch not on par with their Nordstroms personal shopper service but someone is always available to assist. Returns are a breeze with or without a receipt. If you are a rack hunter this is the place to hunt for big game hunting. read more

Such a clean, organized, and friendly environment. This entire plaza is fairly new to Cedar Park and Leander. Boy did we need this, though! This location is such a good one for Nordstrom Rack but their staff is really great and everything is really nicely laid out. When you walk in you can tell where everything is in one glance of the store. There is rarely ever a long line and when there is (on weekends) they get the line moving so fast. Their shoe department here is huge and the selection is always great. The employees here have asked me if I need help and also offered to find the item at different locations if needed. Really impressed with their customer service. Parking is amazing since it's a new plaza. There are tons of parking spaces and more than enough handicap spots to go around. Even their restroom is clean. read more

Talk about awesome customer service! A shoutout to Naydi and Cristina for their help and service. I had to return a dress and purchase a few items and both ladies made my shopping experience enjoyable. I prefer shopping online but this experience has changed my mind. I'll be back. read more

Nordstrom Rack - Last minute shopping for Maui! - Shoe Stores Near Me - Cedar Park, Texas

It looks like a goodwill. Nothing is displayed, it's all on racks and the brands seem much more on the lower-end in comparison to the other locations. It seems like it's geared towards 50+ women. Will never ever come back to this location. The arboretum is worth the drive. read more

cool space. Still not as cool as the one near the arboretum. sadly I will still make the drive down to "north Austin" to hit this place up. It has some cute stuff but honestly I still never buy as much as I do when I shop at the other store. Somehow either I miss the new inventory or ... ? I saw a few things that looked like winter items that they were still charging $40-$50 for. Just feel like there are cool items here but not as great a deal on their hodge podge stuff. read more

Always a Quick checkout process. A nice, Large variety of high-end clothes with lots must have knick knacks at the check out. remember to sign up for their rewards program! read more

Returned an item tonight. The manager talked down to me and was unbelievably rude throughout the process. Had the online receipt, order number, was within the return period and she still made the process as difficult and excruciating as she could. Based on this experience, I'll never shop there again and would recommend everyone else find somewhere else to shop. read more

This is not like any other Nordstrom rack it looks like a Ross or Goodwill, listen N.Austin you might as well just go somewhere else you won't find any designer clothes here or designer racks of any kind. I've been to Nordstrom Racks all over Texas and this is the worst excuse for a Nordstrom rack I've ever visited. Do better. It's a hot mess and needs attending to badly. read more

This store is so nice and neat. Better than all the other locations I've been to in Texas. Staff is friendly and they wipe down everything after each customer pays. Will definitely come to this location from now on. read more

The customer service here is great, and I can see their cleaning efforts going above and beyond right now, which is awesome. Shawn checked me out, and he was particularly kind, personable, and helpful! He listened to my needs and recommended the Nordstrom card - who knew it includes a $100 alterations credit per year??? Thanks, Shawn! read more

I usually never shop at Nordstrom rack; it's been years since I've stepped foot into one. But I decided to check out this location. They have a very large selection of dressy shirts and dresses in particular. The store seemed clean and the employees seemed pretty nice. read more

You are basically walking into a Ross. Maybe Ross bought them out because it's nowhere close to what it used to be. It's just racks of low end clothes, basically just left overs. Don't waste your time. read more

Y'all are so awesome, thank you again.my friend was on the verge of having a seizure and they all took really good care of her, they acted promptly ready to call an ambulance had she fallen or ended up having a seizure. Thankfully she did t. one of the employees got a water out of her lunchbox that she had bought, they got her a rolly chair right away...and they continuously checked up on us... we still got really cute bow ties (men's department)for our outfits tonight we are going to be bunnies... friend feels better and I will post pictures later read more

Pretty much no organization with how stuff is laid out. But more importantly, midway through shopping I was told I couldn't shop anymore due to me not wearing a mask. I 100% have a medical reason for not wearing a mask and haven't worn one the entire pandemic. The complete lack of sensitivity to my situation was astounding. No other store has told me anything similar. I won't be back to shop here again. It's good to know which places to go and support and this won't be one of them. read more

The service at this location is not as good as the Domain one. The cashiers are not familiar with the process, and just want to close the case. I will not shop here anymore since I have another option just 5 miles further from my home. read more

I love coming here they always have a Great selection of skin care, fragrances and shoes!

Although the prices are high. The staff was nice and helped me return something without a receipt, cheerfully finding my original form of payment. I appreciate that. read more

Why in the world did the store layout change? It used to be very neat and organized..... now everything hangs on long racks, similar to a lower end discount store. Whereas before it was easy to shop and find items now it's honestly just a mess. The children's section is even worse. Save the hassle, shop online instead. read more

I was at the front of the line, next up for the cashier to ring up my purchases. Another Nordstrom employee called me over to the side and used a hand-held device to ring up my purchase. At the end of the transaction she asked for my email. It was a pain to type on this tiny screen on the hand held and took twice as long had I just been rung up by the regular cash register!! There were 4 empty registers NOT being used. What really pissed me off was the Nordstrom employee could not give me a receipt!! The hand held unit does not print receipts! They said it would be emailed to me. I stood in the store for 5 minutes after the transaction and never got the email! I approached the manager and told her I had not received my receipt emailed to me. She said it takes 15 minutes. I still never received the email. I also told the manager the clerk should have informed me I would NOT get a receipt before pulling me out of line to check me out on their hand held device. The 3 items I purchased fit so I don't need to return them, but I'm pissed enough that I considered returning them. Horrible customer service!! read more

I don't know how these people expect you to spend money when you spend time picking out items and then they put everything back while you're in the fitting room before you have tried everything on. Worst waste of my time. SMDH. This is why I shop small. #supportlocalbusiness read more

Terrible attitude by an employee who was mad I wouldn't sign up for a rewards card because I ALREADY HAVE ONE!!!!!!!!! I shouldn't be treated like garbage because he's not making commission or whatever incentive they get for signing folks up. He treated me like I was an imbecile. I requested a manager contact me and never heard from anyone. Guess they don't hold the same customer service standard as nordstrom or even the other rack location. read more

Great location, but on the smaller side of other Nordstrom Racks that I've been to. Lots of friendly workers to help and to restock. Everything was clean and well organized. I will definitely be back for more awesome deals! read more

So I wrote to the GM about my experience which he replied back.... then I sent him the picture with my contact info. Never heard from him. Here's the break down of my experience: Mr. Wiggins, I am writing to you in regards to the poor service that was rendered to me at your establishment on 4/10/17. I was very happy that corporate decided to build one by where we lived because the one in the Gateway shopping center was too much of a drive. That first impression didn't last though. I went to an associate to finally apply for a store credit card. I never got her name, less than 5 minutes I was approved for one. I signed the iPhone, I opted for the printed temporary shopping pass. Then she had to call someone from the employee help line or whatnot and then we waited. Then about 15 minutes passed she gave the phone to me to verify. That was all good the associate on the other line told me that I was approved once again. Then she said her printed didn't work while she left me there to get someone something printed out her printer. 30 minutes passed. She made me sign the agreement for that was you guys to keep for documentation. I still didn't have my CC numbers. Then I ASKED her if I could have my temporary shopping pass to BUY THINGS. She decided to SCAN another credit card form and told me to fill my information on her hand held again so "MAYBE WE CAN LOOK YA UP." I started to fill it TRUSTING this associate knows what she is talking about. THEN, I realized that it was another credit card application form and if I had hit send ANOTHER credit pull will happen. I told her that this is WRONG and that it could mess up my credit. Too many pulls in one day is not a good thing! She made me follow her to the front register and she asked another associate what to do. BY THIS TIME, 1 HOUR, has passed. She called again to write down my credit card number ON A PIECE ON WRINKLED LINE PAPER WITH HER NOTES ON IT. Mind you, 1 hour was the only time we allotted to spend in your store Mr.Wiggins. We had to go, my mother had a meeting at the hospital where she worked. We decided to give the store another try because my mother LOVES Nordstrom Rack, I can't blame her! Good deals! Went in there again one more time and got a few things. Now, we're at the register to pay and GUESS WHAT?! INVALID CREDIT CARD NUMBER! The lady didn't put the right one on my wrinkled up line note paper! I explained to the cashier what had happened, she went to get another cashier, THE ONE THAT THE FIRST ASSOCIATE WENT TO FOR HELP. She called AGAIN, they told her that that was the wrong credit card number and the WRONG CVV number! Then she called ANOTHER ASSOCIATE, so by this time I HAD EXPLAINED MY SITUATION FOUR TIMES TO FOUR DIFFERENT LADIES! They didn't know what to do? While I was explaining myself the lady that had called in for the last time was telling me that "SOMETIMES THESE THINGS HAPPEN" SERIOUSLY?! This is how you run your store?! That's good that this happens only SOMETIMES! Only DAWN WATSON introduced herself and was able to listen to me and didn't give me BS excuses. This is the worst customer service I have ever received EVER. I will also e-mail you the most unprofessional temporary credit card you will ever see. I hope to hear from you soon, sir. Have a great day. read more

Thank you thank you for putting a NR here in Cedar Park. My family has grown to LOVE this store and I could not ask for better management. They have been super helpful in dealing with helping my daughter look for certain items for schools, dances, pictures...Everyone has ALWAYS been so kind and helpful. The best thing...NO PRESSURE and You can take as many items in the fitting room as you wish. LOVE this. It's just always a great experience shopping here. Keep it up. Many thanks for finding a dress and holding it for us for a few hours as we were in a bind! read more

Great customer service and wide variety of styles. The men's selection is quite a bit smaller than the women's but that is to be expected. There are plenty of fitting rooms and prices are reasonable. read more

Disappointed with my first visit. The clothes were all on the casual side and very few options for career clothing. The store is actually pretty large compared to other Racks. It just seems they underestimated the demand for nicer, dress clothes. read more

love shopping at the store and so glad they are on cedar park!! it is a joy to find clothing and shoes we enjoy!