Great selection, lots of inventory, and very friendly staff. I'm writing this review specifically to commend Veronica who was working the fitting room on a particularly crazy Sunday. She was sweet, patient, thorough, and always helpful - even when people were rushing & high-strung. She's an asset to Nordstrom Rack. Thank you, Veronica! read more

Worst customer service. Always a long line with 1-2 cashiers- worst location - poor management. read more

Nordstrom Rack - Been in line for 25 minutes - Department Stores Near Me - Los Angeles, California

Clean stores. Service is great. Greet deals and great savings. Lines to purchase are never long. Easy returns.

The staff here are consistently friendly and helpful. At times, they do seem a bit understaffed- which can lead to longer checkout lines. They offer a nice variety of items, but the standout feature is Nordstrom's return policy--returns are incredibly easy if something doesn't work out. The quality of name-brand items like Nike, Paige, Joe's, and Zella sometimes feels a bit lower than what you'd find at the main Nordstrom store, possibly because they're priced lower. In my experience, these items tend to wear out a bit faster--but that might just be the trade-off for the savings. Keep in mind that they don't validate parking. The best option is to use the one-hour validated parking at Target. read more

Probably my least favorite Nordstrom Rack I've been to. It's got way too many items in it. It's overwhelming to walk around with too many racks crammed full with clothing. It's hard to find what you're looking for. A lot of items are still highly priced and the store just has an overall dingy feeling. This location definitely needs an update. read more

Nordstrom Rack - Nice candles but too much clothing in the store. - Department Stores Near Me - Los Angeles, California

This location is fairly busy and full of clothing on sale. I am not a fan of the parking situation however, as the parking is not validated, except at the Target store. At six dollars, I'd rather park at an open lot. I do appreciate the convenience of the online order process, as the staff are friendly and were quickly able to find my order. Because I was in and out quickly, I did not have to pay for the parking... read more

I love coming here early in the day when it's not too crowded but even then there's always a good selection of things. Men, women, kids, designers and some house stuff. Lots of shoes, purses, hair products and make up. Parking is plenty but is $6 for the first 6 hours. You can validate at Target but don't tell anyone I told you haha. Friendly service. Restrooms in the back and plenty of dressing rooms. Located in the Beverly Connection where there's a TJMaxx, Old Navy, Marshalls, JCrew Factory, Verizon, Spectrum, Target, Saks off 5th. You can spend tbe whole day here! read more

Truthfully this is probably the worst Nordstrom rack I've ever been to. Incredibly tiny and not a lot of options plus the workers there seem like they absolutely hate working there. Also, parking is NOT free. Why would I ever come back to this location if all the other surrounding Nordstrom racks offer free parking and another floor of options to choose from? read more

I am a regular client ! I made purchases in Glendale location several times. I had a wonderful experience at the Glendale, CA Nordstrom Rack ! Cashier Meri G. was incredibly fast and friendly despite the long line. She made sure all my items were properly packed and handled with great efficiency. Give Meri G. a raise ! read more

I have never left a review good bad or ugly but today I have a little time. I walked in to Bloomingdale's at 2:47 no associate or member of the team acknowledged me at all. I work in hospitality and also a little front/backend work and this was uncalled for. I finally walked around and found someone but they replied "I'm a vendor not an associate" and kept walking. I finally found someone at 3:35 and before looking for the merchandise they replied this item may be discounted or we're out. I replied ok and went to another associate and was told the same thing before checking or looking. It's like they're avoiding normal human interaction. I decided to go to the next location across town. I will not be returning to this location again. read more

Of all the stores in this mall, I like Nordstrom Rack best of all! I had a great experience shopping at Nordstrom Rack the other day. It is located in The Beverly Connection outlet mall. It far exceeds the other stores here in terms of quality of the merchandise and customer service. Lots of name brands to choose from at discount prices. Store is clean and organized. Plenty of associates working at checkout. The associate I got was so helpful, patient, and friendly. Such a pleasure. You can also use your Nordstrom's credit card and Nordy Club points here. If you need to return your merchandise you can come back to Nordstrom Rack but also go to a regular Nordstroms. How convenient. The parking is in the underground parking lot for the mall. Not a great lot to park in so be patient. Nordstrom Rack does not validate parking. read more

Because I did not return product within 30 days I get a credit. I will no longer shop at Nordstrom crap!! I will tell everyone and anyone the bad customer service. Good luck. You lost a customer and many more. I dispose Nordstrom crap!! read more

Store was fine. I parked there for 10mins and they charged me $6. I only picked up one item so basically it adds a fee to the item.

I wish this store could give me my time back. Wasted a day venturing out to the city to this Nordstrom rack thinking they'd have a nice selection. It's a little dark and dreary inside, not inviting. Was off to a bad start already but was hoping it would get better. Selection was extremely limited. Hardly found the kids section in the very back corner; there wasn't even a sign. Overall very disappointed with this location. read more

This used to be my favorite Rack store. Now, it's just overwhelming to shop. The clothes are sorted in no particular order and placed so close together that it's hard to walk around the store. Makes you feel claustrophobic. That and the discounts are weak lately. read more

A lot of choices, shoes , clothing , purses, jewelries you named sit they have it! Most often I get my footwear in here, it's really worth it! The quality is super! read more

Most things there look like they've been dragged around on the floor. The experience of shopping at The Rack is no better than shopping at Ross, really. Tired, pilled, frayed, dated stock. Designer brads have sold out to mass producers. Names are slapped on any and everything now. Quality is gone. read more

Tried to get a security tag off something I purchased and had the receipt for but wasn't allowed to do this and was treated like a thief and was given little to no explanation about the situation by a very rude heavy set young black man this evening. HORRIBLE CUSTOMER service. You need to explain to your customers NICELY why you couldn't remove the tag. Also I had to come back to the store to get the tag removed BECAUSE OF YOUR INCOMPETENT COWORKERS. I'll be ordering online in the future. Don't waste your time if you hope to receive any customer service. read more

Great costumer service! The employees there were very helpful. Thank you. Keep up the good work.

the clothing is beautiful and well made. however contacting customer service is near impossible and when purchasing an expensive clothing item, customer service is important. read more

Alexa Rentería was the most lovely associate I have ever delt with. She was so kind and helpful and made my experience as good as it could be. I will only shop at this location because of Alexa!! read more

The service was fine. Their selection of items that they sold were okay, I guess. The value of the items that they sold was very good. But, there was one thing that made me give this place five stars. Their colognes tasted good read more

This location has the best designer clothing and a very reasonable price. I bought a tux for a friend's a couple of weeks ago. I had them alter it and it was ready in a few days. read more

Took me and my girl here a few weeks ago hanging in the city. We purchased some nice gear for the year to wear at this good Nordstrom Rack location. They had very little selections of close to choose from. Not that they were empty of anything I asked for. My first time really shopping here. But it was decent and I like it here at the Grove. Customer service was good. They took good care of us. I'd come back again. read more

So sad to see the decline of a quality store. They appear to be understaffed every time I come in to shop. Their new layout aligns them with other stores such as Marshall's and T.J. Maxx. They have lost their personal touch over the past year. It has become utter chaos and disorganized with merchandise strewn about the store. It's sad to see the deterioration of what was once a fabulous store read more

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They had some great prices on cloths and bathroom stuff for my son. Checkout was along wait and they could use more cashiers.

I have to say I'm not a huge fan of discount stores/outlets, certainly not because I'm rich (far from it) but I'm lazy in the sense where I hate actually having to look for stuff, and I also have enough problems with fitting clothing in regular shops, much less places like this. Once in a while, I will find a few gems. Here at this location, it was with one of their cashiers. Bought some stuff online and went to bring back the items that I figured wouldn't fit. The lines here are usually long, and I had to wait a good 10-15 minutes but I had nothing else to do so this wasn't an issue. In front of me, there was a woman who was insistent on returning a clearly used handbag. Even from more than a few feet away I could tell this was not in good condition. Quite frankly I was embarrassed for this person because she was either extremely stupid or trying to pull one on the cash rep. This associate did her job perfectly well, while being stern on their return policy. Not sure if it was due to the customer being foreign but she wasn't budging either. Although it was only about 3 minutes, it felt as though it was longer. When I was next with this same cashier, I wanted to make an effort to be as nice as possible after seeing what she had to put up with. Thankfully, the transaction was smooth and I had to let her know she handled that previous customer like a champ and she cracked a smile. I don't think I have to say the obvious (I worked in retail) and putting up with those customers can make a day hell, but on the flip side, sometimes you'll get a good one that understands. (Okay so this wasn't a review on the store itself, but more on the good service I received this day.) read more

I come to the Nordstrom's rack all the time to pick up packages and customer service is always A1; well today that changed. The women who help me was very rude, my items came in a bulky box and asked if I could have a bag, she replied "we change $0.10 for a bag. Really, when I pick up my items any other time they will ask if I want a bag knowing I'm on my lunch hour and have to walk back to work. I'm going to take it she was just having a bad day today. read more

OMG, did I just get racially profiled in Nordstrom Rack. I'm looking at earrings, and in the corner of my eye, I see security pretending to be shopping. So I said to him, there wasn't anything in Nordstrom worth stealing, and it was appalling that he stood near me until I walked toward a friend that was with me. He wasn't there when other women were looking at the same earrings. I expressed by feelings to the cashier and I believe a manager. She asked me to describe the person, and my friend gave me a full description. This is the kind of thing that divides our country. What puts me in the criminal category? because I have brown skin. News flash I don't represent every person of color, and you shouldn't either. Assumption usually causes more harm than good. Don't assume what you don't know. read more

Had to speak to a manager due to YESENIA stopping ringing up customers with a line of 20 or more to fix baskets leaving one cashier open. Then when I asked for her name she refused I will be reaching out to corporate read more

Nordstrom Rack - Department Stores Near Me - Los Angeles, California

First time visiting this location - parking can be challenging so come early and be careful driving into the parking structure as I parked my car in a corner space and someone backed into my car while parked. This plaza is very crowded while the Nordstrom rack store was quiet and clean on Saturday afternoon, a bit smaller but organized and the cashier was friendly and very helpful. read more

Quick lines, helpful fitting room attendant and personable cashier. I was looking for a sun hat in a rush and had many to choose from in different price ranges. If I had more time I would have purchased more items. I'll see you soon Nordstrom Rack! read more

Great store and great prices

This store is out of bags every time I go in there. The employees are very rude and inconsiderate and Maria, who identified herself as the manager, seems to have no understanding of proper customer service. She was standing by the registers doing absolutely nothing on my most recent visit, and is so incompetent that she can't figure out how to order an appropriate number of bags read more

I shop here regularly but not often. Lack of customer service is striking on a busy Saturday afternoon in June. There are 3 checkers and about 30 Customers in a long line sneaking around the store. No bueno! read more

Nordstrom Rack - 30 people in check out line - Department Stores Near Me - Los Angeles, California

Just had the worst experience as a customer in that place. There were around 20 kate spade wallets marked with a price and the cashier didn't want to sell for the price that the store had tagged. When the manager came talk to us, she said she was going to pass the wallets with the marked price as an exception but the cashier got really angry. She threw the wallets on the counter and was very rude, sarcastic and mean. I was with my brothers and as we are Brazilians we were speaking Portuguese among us, when she looked at us and said "oh yes, of course". So, above everything else, she was also racist. The manager saw everything and didn't do anything. Worst experience ever. I was so upset that I forgot to catch her name, but she is white, a bit tall, older, long brown hair. If you end up with her at check out, brace yourself for a horrible time. I highly recommend you going anywhere else but there. read more

I'm always bemoaning poor customer service. Well, here's a (semi) rave. I had a huge box of things bought online to return. Since the shopping carts lock, I asked a clerk if someone could help me bring it in. She, Katy, said sure. She carried it from my car trunk to the register, and to my complete embarrassment, my returns were from another store down the street! Katy left Nordstrom and lugged the box of things into the other (competitor) store. I couldn't believe it and was effusive in my thanks. I did end up buying shoes (of course) at the Nordstrom Rack, and sang my praises of Katy to her manager, who, I'm sure, hears pretty much only complaints all day. Not five stars only because the store is crammed with merch and hard to see what's what. But certainly not Katy's fault-hope she gets a raise. read more

This is the worst Nordstrom Rack I have ever experienced. All during the same visit: Experience 1: I was in the fitting room with my GF and I saw a R&R on the rack in the employee section. ME- Are all these [clothes] on the rack on hold? REP1- no ME- Would you please check the size for me? Is it a 26? REP1- [looks exasperated as hell, walks 4 feet to check] no ME- what size is it? REP1- [looking very annoyed] ME- I am really sorry to disturb you, may I ask the size? REP1- [looking extremely annoyed, shuffles back to look] It's a 25 ME- May I have it REP1- [looking extremely annoyed and begrudgingly hands it over] Experience 2: I was in the fitting room with my GF (again). Trying on a pair of Diesels but the zipper was broken. ME- Do you have this REP2- [texting on her sidekick, but cheerfully replies without looking] One moment please! ME- [sarcastically] I am so so to bother you, you are clearly busy but do you have this in another size? REP2- [again, cheerfully, still texting, not looking up] I'm sorry we don't have any other sizes of that particular item what we have is on the shelf. ME- [i take it to the asst manager who looks it up for me instead] 'nuff said. read more

Nordstrom Rack - Department Stores Near Me - Los Angeles, California

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Staff here is really good. Answered my questions politely. Nothing wrong with the store customer service. There is an issue with inventory as the inventory is stale and picked over. Nothing really caught my attention. Would most likely not come back. read more

Love this place. Great deals. Great selection. It's just a little disorganized. But everything else is terrific read more