SERVICE 5/5 This was the best customer service I've ever received at a Zara EVER! I came here with a not so clear photo of an outfit I'd saw a month prior and it was a long shot but I tried anyway. Alex took a look at the picture and we combed the store trying to find it. At some point Zuma came along and offered help and actually recognized the shirt so she knew which one it was and looked it up to see if it was in stock, which it was. It just wasn't currently on the floor anymore. She had them bring it over to the store while I waited. Meanwhile Alex helped me find some other great options to complement the shirt. I got some very nice chocolate slacks as the perfect pairing which Alex helped me put together. I was OVER THE MOON about the level of customer service they both gave me. They went above and beyond to help me get what I came for. They are very good at their jobs, and I can tell they're passionate about what they do. Both of them deserve a raise both monetarily and to a position of even more authority than they already have. They have the makings of great leadership. I will 100% be coming back to this store again. LAYOUT I love how it's organized. The women's clothes are on the bottom floor where the store entrance is and you go upstairs for the men's clothes. It's so spacious and well organized. AMBIANCE This location exudes elevated classic fashion and I LOVE IT. I'll be coming back and bringing my boyfriend back for us to shop some more. THANK YOU ALEX AND ZUMA‼‼‼ read more

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I've visited this store many times. However this was the first time I actually purchased a few things. Didn't find a lot but the selection was nice. Value was good for the quality. Staff were nice but also non existent. Leaning into lots of tech focus areas. I was STUNNED at the self checkout. I was clueless and then figured out to drop the items in the opening and it scanned everything for me. I was shocked. The technology was crazy. Keep in mind there were no registers operated by a human. Only returns/exchanges. read more

Zara - Self checkout - Men's Clothing Near Me - Los Angeles, California

I had a very unpleasant experience with a female employee at the second-floor fitting rooms around 3:40 PM on Thursday. Her tone, facial expressions, body language, and the way she looked at me were incredibly disrespectful and made me feel extremely uncomfortable. Every interaction felt cold, dismissive, and hostile for no apparent reason. When I needed help because my hands were full, she only assisted after I specifically asked, and her attitude remained rude and impatient. I rarely leave negative reviews, but this employee's behavior was unacceptable and completely ruined my shopping experience. read more

Zara - Men's Clothing Near Me - Los Angeles, California

Got harassed and cussed-out by your so called 'security guard' for literally just walking. Horrendous image for the company.

I would literally give this store no stars if I could. WORST CUSTOMER SERVICE. They ask u to hang ur clothes back up after trying them on, employees are rude, the fitting rooms are a shit show. I've never had any other Zara or store in general tell me to put the clothes back on a hanger and back where I found them. The whole store is disorganized, sizes aren't in order, clothes are misplaced. They need new management and employees ASAP. read more

Zara's L.A. flagship is over 25,000 square feet of fashion over two floors. I recently discovered Zara's performance-focused Zara Athleticz line in this store's mini boutique space near the entrance. Very cool collection, and the store is an amazing space with a large selection plus you can search real time on the app to see what's available in store. If you place an order online, you can collect orders in-store within two hours and access the automated package area inside. There are self-checkout stations and a dedicated kiosk for online returns. read more

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This store surprised me in the best way. The whole team is super helpful , even when they're busy, someone will still stop and check in with you. I asked about a dress I couldn't find anywhere, and one of the attendants actually went to the back, did a quick search through their work area, and came back with it in hand. That gesture made such a difference. The store itself is really clean and organized, and the layout feels way more open and easy to navigate than what I'm used to at other Zara locations. I'd definitely shop here again. read more

This Zara location is so big it must be considered a flagship store of sorts. Upon entry these two fantastic sculptures greet you in almost a calming way. In terms of merchandise, Everything you see online is fully available to one looking to enjoy every wardrobe option possible. The staff is solid and on brand giving you just the right amount of judgement upon entering but are kinder when we approach which is the only redeeming factor. The changing room is ample in size and has a low to no pressure experience. Also, a very cool way to self checkout is a bin like invention where you drop whatever you are buying into a 'dry sink' and it knows what you're buying. So cool. I find it funny that it's deep and it of course makes you want to buy more and more to fill it to the brim. Which of course is one of my goals now! read more

this place is HUGE & I like how sales people leave u alone & I didn't know they sold perfume (!?), which actually smell amazing so I got 2- u can't beat the price! plus the 'self check-out' process is futuristic & fun! but for the 'apparel' they sell, it's overpriced. read more

My girlfriend went into this store a few weeks ago and needed help with a pair of shoes. There was no sales associate on the floor to ask so she went to the "return" counter where she was met with an employee who at first seemed friendly to other customers but instead was uninterested towards my girlfriend and showed no desire or effort to help and only told my girlfriend to wait and pointed at other employees to talk to instead of getting on the radio or getting the attention of another employee. The employees then began to stare at her phone and did nothing else. After my girlfriend eventually gave up with this unhelpful employee she then found another who also was no help. Overall my girlfriend's experience at this store was very negative. read more

First the positive. This new Grove location is beautiful. I could live here. Yesterday was my 3rd time at this location as the selection at Zara always changes. I have to say that the oddest thing happened. Not one employee made eye contact with me while I was shopping here. After getting myself a fitting room, (but before checking myself out), I asked about a different size in a pant that I could not find on the floor. The person I spoke to told me that the pant was on the floor and she suggested that I go to the fitting room area to see if someone had tried it on and maybe left it there. I informed her that I was just in the fitting room and didn't see the size. she suggested that I walk the floor to see if perhaps it had been put back in the wrong section. I did end up finding it in the wrong area, and that kind of completed my self-service trip to Zara at the Grove. read more

Karina the manager, was extremely rude and racist!! I'll NEVR shop here again! I've shopped Zara for over ten years and I've never experienced such terrible customer service! read more

This store is amazing. It's always very clean, well organized, and pleasant to shop in. The staff is extremely polite, friendly, and genuinely helpful -- they are always ready to assist and answer any questions. Even during sales, when other locations can feel messy and chaotic, this store stays clean and orderly. Nothing is scattered around, and the atmosphere remains calm and comfortable. One of the best shopping experiences I've had. Highly recommend! read more

There is a very large space, there are always positions that may not be in other stores, there is a place for children to wait if their parents are in the fitting room, there are many cash registers, including self-service, friendly staff read more

A stunning store and a seamless shopping experience. Angie the manager was beyond helpful with an issue I had with a missing return.

New store has a pretty new lay out. BUT then they force you to self check out like you are at Walmart! Zara is a joke. read more

Zara - Welcome to Walmart! Self check out - Men's Clothing Near Me - Los Angeles, California

False advertising. They have sales signs next to items that are not on sale and then when you question it they moved the sign and refused to honor the sign discount. So i feel like the signs are just there to get you to want to buy and when you go to checkout they just hope u don't notice you didn't get the discount. read more

A good store, friendly salespeople. The clothes are displayed nicely, all the items are clearly visible.

Great Zara store! Helpful and friendly staff, organized layout, and easy to find what I need.

is anyone else weirded out by their self check out situation? there are no signs, no one tells you it's self check out so you have to find your way behind an unmarked counter. was asked 5 times if i worked there while checking out. the only shopping bag they had looked like an online order sleeve so was shoving 4 items into a literal manila envelope. feel like i just clocked in for a shift. read more