This whole review is really just to nominate a certain employee that helped me today to "Employee of the Month" (if there is such a thing). Keep in mind, I love Nordstrom but never find anything at Nordstrom Rack. So for me to give 5 stars to this place shows how really wowed I was with the certain customer service I got today. I really wished I got her name but she worked today and has dark brown hair with I want to say faded purple hair on the tips?? I also want to say her name starts with the letter "M"?? So manager of this store please kudos her for the amazing service!! I came here to return 3 pairs of shoes I bought from HauteLook. I came to the register and "M" (that's what we will call her for now) was amazingly helpful and didn't rush me at all knowing there was a super long line. She got on the mic and asked for more help at the registers while she took the time with my return. The reason why my return was complicated was because with HauteLook purchases they can ONLY refund the way you bought it. Well I bought it with a card that I no longer have because my card was compromised. She processed my return and their printers to print out my receipt were not working at the time. She took the time to call the 800 Haute Look number and ask for them to email me the receipt (which I got instantly on my phone) and she talked to them about my compromised card and got it all worked out for me!! I will tell you right now that with sales associates at other retail stores would have rushed me because of the long time, probably would have been rude because they're tired on their feet all day and don't want to deal with a complicated return and this rude associate would probably tell me they couldn't process my return because of the compromised card and would tell me to call HauteLook directly. THANK GOD NONE OF THIS HAPPENED AND I HAD "M" COME TO MY RESCUE! Thank you "M" ;) read more

Ahh yes! There's a Nordstrom Rack closer to me! I won't have to travel up to SF for the one up there. I came here to check out the store and maybe buy something (didn't happen). They had a wide selection of designer brands of jeans, shirts, sunglasses, and other things. I always like seeing those price tags with a huge slash in price. Haha! Other than that, this place was okay but it was a smaller than the SF location (of course). This place was pretty busy so come early and buy your stuff before somebody else does. read more

This store is dangerous. I must buy something. You know how they get you? They show you the price it used to be. So you pick up this crazy beautiful purse and you look at how much it used to be: $349.99, you nearly pass out-- then you look at how much it is at Nordstrom Rack: $149.99, well now that seems reasonable. Because hell, look how much it used to be! NORDSTROM RACK, WHAT A FAVOR YOU'VE DONE ME! I'LL TAKE SEVEN! Then how lovely it is, Nordstrom Rack, that you have provided me with ample ways to check out at your store. One of which, physically follows me around. Here comes a cute little sales associate in his bright green Nordstrom Rack t-shirt holding a card reader in his hands. He follows, waiting for the right moment in my spending frenzy to say "I can ring that up for you, if you'd like..." This is how I break the bank. Now, where's the Starbucks around here? read more

Most ugly costumer service ever!!!! Wasn't my first experience at this location... Usually I like Nordstrom rack in Saratoga anyway. Will never go back in here again uuuuuffffffffff!!!! read more

Hmm, the smallest Rack I've been to, but glad there's one close by. However, the selection of shoes here were great, but the clothes area was limited and a bit disorganized. I liked how it was emptier than the other locations I have been to though, so it's easier to sift through. read more

This store may be smaller but that doesn't matter to me. I'd rather shop at this location than the one at Westgate mall. This one is way more organized than Westgate and I actually find clothes and shoes when I come here. The staff are also very nice and helpful when looking for something in particular. read more

For the most part things are in order of sizes, which helps. Love the variety of shoes! read more

RETURN EXPERIENCE MAKES ME NEVER WANT TO SHOP AT RACK AGAIN!!! It used to be super easy and convenient and I always buy items so it's usually an exchange for me vs a return. This stupid new policy makes it hard for loyal customers like myself to return items and now you can only purchase 5 items at this "Express Checkout" you now cannot return or purchase more than 5 items with any of the green shirt employees at mobile checkouts!! I always buy at least 10 items and sometimes I have an exchange which makes it super easy for me to checkout and do everything fast. This sucks and is an inconvenience to loyal customers like myself, I hope they make changes to this soon. read more

I think a regular Nordstrom would be too "high end" for Oakridge so having a Nordstrom Rack out here is perfect. You can't really get any other designer brands anywhere else around here, so it's a good fit. However, I prefer the Nordstrom Rack at Westgate. They get fewer men's denim shipments here, and the denim tables are poorly organized. Instead of going by sizes, they should simply sort by brands. It's annoying going through dozens of pairs of True Religions/Sevens just to get find a pair of Joe's or William Rasts! Haha All complaining aside, the employees here are friendly but I will only give them 4 stars due to the smaller selection! The key to getting the good stuff is to find out when certain shipments come in. All you gotta do is to flirt with any of the associates and they'll let you know what's good! ;D read more

Smaller than the Westgate location with very tight (organized) aisles. Other than that, limited selections of items. At the other location, I could peruse the store for an hour or so, however here, I am just in and out. Service is friendly, fresh, and actually helpful so that's definitely a plus. I'll definitely be here fairly often as it is closer to home, but the other location is still better. Park by Sears in the structure; there are plenty of spots on the upper level or else outside by BofA/VCA. read more

I like selection of brand name shoes although most of them were made in china. Picked up a pair of sandals because mine somehow disappeared. Service was friendly and helpful. 3.5 stars. maybe a four or five if I needed a suit or something. read more

Grand opening was on thursday and i didnt happen to make it there until saturday to check the place out. I couldnt find anything that I liked probably because i came far too late and all the girls before me probably bought everything. I really liked this place because all the workers were extremely friendly and it is more convenient for me since it is closer to my house than the saratoga one. I will definitely be back and hopefully there will be a bigger selection for me to chose from. read more

I luv coming here for shoes!! There are almost always shoes on sale & I like the selections available. Great place to buy cardigans, makeup, tops & sunglasses too. Everytime I stop by Nordstrom Rack I always find something, which is good and bad. There are ususally really great buys and the quality is just as great. The store is conviently located away from all the other stores and there is no trouble finding parking when I want to shop here. read more

This nordstrom rack is pretty awesome for being in Oakridge. I found a couple of nice Hugo Boss dress shirts here, and I will definitely come back. It is definitely just as good as the one in Westgate and Oakridge is definitely better than Westgate! read more

I have shopped here several times and never have seen it to be such a mess it's very disappointing. It looks more like the Goodwill now or maybe worse. read more

The Rack finally made it to South SJ, and I couldn't be more excited. It's clean, organized and full of great deals. The other great thing is all of the staff seem to be really capable, friendly and nice which is greatly appreciated. I was on a "pants for work mission" and while I did come out with two jackets and workout clothes (oops) I still enjoyed the trip. I will say the shoe selection does not seem as great as the Saratoga location, but it was still promising! read more

I ordered a pair of shoes online for store pick-up. I received an email confirmation the shoes would be held for 10 days. I went to pick it up and they had been returned to stock! The manager was extremely rude and unapologetic. He kept saying the policy had changed and I had been notified. I showed him my email inbox with no such notice. He kept saying I was informed. To add insult, the return says we're processing the return YOU INITIATED! Nordstrom customer service has been slipping for awhile and especially at their Rack stores. I alerted customer service about this and got a canned reply. I gave two stars because of the other times I've shopped there and the associates were helpful. The manager is atrocious and should be removed and one of the associates elevated to replace him. read more

I'm not sure if it was the day and time I was here, but this Nordstrom Rack is probably the most organized Nordstrom Rack I've ever been to. It's smaller than the one I regularly go to, but everything is just so neatly organized. Their shoe selection is pretty huge, the shoe section wraps around at least a good outer half of the store. Not too much in the clothing/make up/ accessories area. Gotten some pretty good deals here! And their check out counters are handy! There's always a long line at the main checkout area, but you can go up to any store clerk and ask if they can check out for you. read more

Just like Westgate Rack it's either a hit or miss when finding great buys. Nonetheless it doesn't subtract from the overall rating/ experience of this place. Things are fairly more organized here versus Saratoga and I liked that a lot. Although smaller the inventory here was somewhat better, or maybe I just stumbled in on a good shipping day. Found a nice Ermenegildo Zegna tie here for $65, as well as some Robert Talbotts for $40. Good finds considering retail value for each respectively is $170 and $135. I'll definitely be back here because their selection of Hugo Boss was better by a longshot in comparison to Westgate's. read more

I like this location. I can always find parking and the staff is helpful and friendly. They have a pretty good selection even though this is a smaller store. There is usually a line, but they do have mobile checkout. It is fast and easy (you can only pay by credit card, I think). I would recommend this store. read more

3.5 Stars: Marc by Marc Jacobs sunglasses for $34.97. Anne Klein watches that my mom bought as gifts for $24.97 each. Designer jeans at a fraction of the price sized and organized on the rounders. Nordstrom Rack always has good deals on their designer jeans. Although they might not have all sizes in a pacticular style like Saks Fifth in the Great Mall does, but their prices are slightly less than that of Saks Fifth. Both pairs of shoes are out on the racks, unlike that at the Saratoga location. They have less shoes selections than the Saratoga location. The 3 employees that I came in contact with were friendly and polite. read more

I'm from Seattle so I take my Nordstrom experience seriously. This one is small and cramped. The shoe section is vast unless you're a woman with large feet then good luck. Half a row of shoes over size 10, are you kidding me? I'm used to rows of shoes in 11+, this is just pathetic. Service kind of sucks too....meh. read more

I prefer this location over Saratoga. I just like the layout better. Went to clear the rack today and I don't like how the red tags are spread throughout the store and mixed in with the regular merch (that's how they get you) wish it was all in one spot, but that's too easy... Anyway I got 2 pairs of designer jeans(Paige and J brand) for around $30 and some UGG loafers for $30 as well. Not bad! There wasn't many red tags for handbags and men's dept which was disappointing. Overall I would come back for clear the rack read more

First, I received a wrong item when ordered online. Second, I received a cold care from the workers at Nordstrom Rack in Oakridge Mall. The cashiers and managers don't have well trainings. They push the responsibility onto each other when there is something wrong and don't want to solve the problem. A cashier agent who did wrong item return for me didn't want to solve the problem. She didn't even admit that she did wrong. The manager didn't want to help her worker or me (the customer) to solve the problem. They both can call the customer service but they refused to do it. Then I called the Customer Service and turned the speaker on for the agent to talk to the cashier to tell her what she should do. During I called the customer service, still stood at the cashier spot, the cashier agent, who did my return wrong, and the manager both left. Another cashier came and told me to go away. They all acted like it is not their business. They had nothing to do with the problem that they created. If you have a problem, call the customer service. When you are at the store, prepare to call the customer service first while you are in line. Sad customer service in store! read more

This Nordstrom rack is located near Sears side of Oakridge Mall. It is a fairly large store with lots of merchandise covering both men and women's clothing apparel and shoes. Store is usually bustling with shoppers. Went in yesterday looking for some leather boots for my daughter, their selection was not that great. It is nicely organized by size which makes it very easy to browse. My wife decided to pickup some delicates. They also have a bathroom inside the store which is a nice convenience. 4 stars read more

What's better than getting top quality clothes and shoes at great prices? This store is like a higher end TJ Maxx. Everything is fairly well organized and it's always easy to find cashiers roaming around that will ring you up on their iPhones! My friend got an adorable pair of straight legged Hudson jeans for 29.90. I found an Eileen Fisher sweater for 21.90 and an pair of Lafayette plum jeans for 19.90. I don't always do so well there but I scored today. I always leave with at one great find. It's much smaller than the Saratoga Rack but that means less racks to search through! read more

Nordstrom Rack - Department Stores Near Me - San Jose, California

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I feel like I live here! It's a smaller Rack but I like it because it's not overwhelming. I've had better customer service here at this location than the one off Saratoga for sure. Pam, who works at the register is super nice and friendly. I always hope that she will ring me up when I'm there because she is always smiling! I've had other employees who are helpful and nice as well. The manage here was generous enough to take back my Ferragamo watch that broke within 30 days of purchase as well. I'll be back! read more

One of the worst experiences I ever had. Cashiers are extremely rude.Talking about the customers . Rolling their eyes at the customers. I walk out won't go there ever. read more

I tried to return something but I didn't notice that the items were final sale. It's ok I just keep it. But the way how the lady told me it's final sale was unpleasant. She made me feel like there is something wrong with me trying to return final sale items. Nordstrom rack really need to control their quality of providing service. This almost makes me don't want to shop here any more. read more

Short and sweet: You're going to see awesome prices on desirable product here. Of course there are other Rack locations in the area but nothing really beats the fact that this spot is attached to a legit mall... you know you need to run errands anyway! Just a tip - be patient with the line at customer service. I know for a fact that the employees are doing their very best to provide the customer service Nordstrom is known for (and that shoppers have come to expect). It's not hard to find something you'll end up buying at this Rack, though it may be ideal for most to plan to come in the morning for the best selection, or if you prefer to shop a clean(er) salesfloor. Of course, the weekends get crazy, but that's part of the fun; make it a marathon and snag some great deals! read more

Came here today because I was already in the area, and wanted to check out the new location inside Oakridge. Parking on a Wednesday afternoon is a non-issue, but I can imagine how bad it might be on the weekends. After easily parking and walking into the place, I noticed the store did seem a bit small in comparison to the one in Saratoga. But after browsing around the shoe section, I noticed that they did indeed have a good amount of shoes in stock, all very well organized. The store was exceptionally clean, obviously cause its new. And the place seemed to have staff everywhere, they are all professional looking people. Don't expect huge discounts on shoes unless they are having one of their bi-annual sales or something like that. But the shoes they have here are pretty nice, and you usually have to spend more to get something more comfortable. After the shoe section, I decided to browse around in mens clothing. It seemed like you could get a pretty good deal on a winter coat here. All the other clothes seemed pretty drab, or strange. Pants looked like they were for men 40+ and I saw a lot of tacky dress shirts. The jeans section looked OK, but there were just stacks and stacks of jeans with a label on the table reading "28-32" or "34-38." I believe they could better organize the jeans, but it might just be how they do things at Nord's Racks everywhere. I'm not a huge frequenter to the Rack but I have found a number of shoes and shirts here the past. read more

The Oakridge Nordstrom Rack is a lot neater as compared to the one in Saratoga. Only problem, they don't have as much variety at this location. I went on Dec 31st, for the groupon deal and it wasn't very crowded. The gal at the register was extremely nice and helpful! read more

It ain't Nordies but that is a good thing in my book. But, it is basically a higher priced Ross. That place is a MESS half the time, but meh. You come to places like this, you kind of expect it. The shoe selection is AWESOME though. I find great prices on kids and women's shoes. As you know if you've read my reviews, I'm a bigger gal in the size 14-16 range. Finding things here is a tad irritating. The 14s seem to run like 12s and the 16s like 18s so... lots of times in pants I am SOL no matter the designer. Tops are better. But like I said, the shoes are great. My nieces likes the dresses and sandals. Not bad, not great. Just have to go frequently to find what you want:) read more

This Nordstrom Rack is one of the best I've been to. Although it is small, the service was super friendly. It is definitely a lot more organized than the Nordstrom Rack in Fremont however, the store layout was super confusing and I kept getting lost. read more

Finally, there's a Rack that is close to me. I like this location. It's clean and very organized. Designer jeans are separated by brand and size which makes looking much easier. I was amazed to find sterling silver earrings there. I found a pair of large hoops for $20! I also found some sweater dresses for $40, originally $270 AND they weren't even in the clearance section. What a great buy! It's a great place for designer items without spending an arm and a leg. read more

One of the only reasons I'll go to Oakridge -- that and Target. I hate the parking at this mall (and most other ones in California... -- I mean, really, what idiot thought out - or rather, didn't think out - the nonsensical parking lots?). But, being your prototypical cheap Taiwanese, I go to shop their small stock of premium jeans. Joe's Jeans for $80 and Seven's for $100 -- pretty standard compared to Loehmann's (but Loehmann's SF has a much bigger stock). Otherwise, it's a so-so place to try your luck hunting for some brand name bargains. Their selection is quite limited, so I don't think it's worth a special stop otherwise. So much potential for good shopping in the area that just disappoints everytime. read more

Got stuffed on a goal line stand when we went to Oakridge to see "Couples Retreat." It was sold out! Ugh! So we stopped into the brand spanking new Nordi Rack. I came out with some major deals, yo! Tommy Bahama Silk Shirt $49 (marked at $139) Lacoste Sneakers $69 (Marked at $119) Persal Sunglasses $59 (Marked at $275) The wife also got a pair if True Religion and a pair of Seven's. It was the Grand Opening, so everything was well stocked and organized. They had tables set up of their premium stuff. A table of Seven, a table of True Religion, a table of Rockin Republics... Good stuff! Can't guarantee that it will be as juicy in the future, but hustle over there before it gets fully discovered. read more

This store does not believe in good customer satisfaction. Found two identical products but one was $30 less, asked for a price adjustment but the management "KB" would not make the adjustment saying that's how it is in their system... identical product but different prices, I think the system is wrong and the way she handled it was not right. read more

Never had any problem with this Nordstrom rack store until today. I came in to return an item that I purchased online. The cashier that helped me did not talk or make eye contact with me, didn't not ask the reason for return. He started to ring me up the register, he simply threw he receipt on the table and looked away. I had to ask him to make sure "That's it?". yup! no "have a great day or anything else like other sale associates. I'm so disappointed with the customer service. btw, he's a tall, fat middle eastern looking guy with greasy hair. Nordstrom, please re-train your staff! read more

Well let me preface by saying that this is the first time I've ever step foot into a Nordstrom Rack. I didn't even know a store as such existed until recently. I don't often come to Oakridge mall as it because I prefer Valleyfair, which is closer to where I live at. But, hey, a place where they sell brand name clothes at a decent non-marked up price? Holla! Hey, I am a baller with a budget so...sign me up. Anywho, upon entering the store I noticed the sunglasses section. I perused around the area and even tried a couple of them on hoping that I'll look like Tom Cruise with these designer shades on. Didn't happen. Didn't really find anything of interest. Up next was the jean section. The jean section was a resemblance of the days where I went to Ross and crap where scattered around. The only difference was that the workers were quick to fold the items and to keep the area neat. Don't even get me started on the shoes section... The ties section, however, was pretty awesome and cheap. I got three ties marked down from $49.50 to $14.95. Baller on a budget! Bottom line, I went to Nordstrom Rack for some brand name jeans and walked out with some ties. read more