I stopped by this store while visiting the Japanese supermarket next door, and I'm so glad I did! I…read morerecently started a new job where I walk over 15,000 steps a day, and my lower back and knees were starting to hurt. Kyle greeted me right away, listened to my needs, and patiently helped me try several HOKA models. He explained the differences between each pair without any pressure and made sure I found the right fit. I ended up buying the HOKA Bondi 9 Wide, and it feels amazing. He also told me they have a foot-scanning machine and more professional insoles available. I didn't try them this time, but I would definitely like to come back and try them next time. I could have bought the same shoes at REI or Sports Basement with my member discount, but I chose to buy them here because the service was so professional, patient, and thoughtful. Good service like this is worth supporting. If you're looking for knowledgeable, friendly service and the right pair of shoes, I highly recommend this store. Thanks again, Kyle!

Decided to branch out from my usual Sports Basement/REI for shoes and glad that I did. Yadira was…read moresuper helpful - great customer service!

I used to go to DSW all the time and it has been a long time. Looks pretty much the same, warehouse…read moretype setting with rows and rows of shoes. I liked some shoes but they did not my size which was annoying.

For the last few years or so, I've been wearing mainly heels to work. But transitioning to a new…read morework environment requiring some walking on a campus with a bit of an incline on site, I decided to look for some new flats to add to my shoe collection. I'm already a fan of DSW, whether seeking sandals, pumps, or sneakers for running. On my recent visit, their selection of professional footwear did not disappoint. I found about 6-7 I liked, only 3 of those had my size, so I ended up purchasing those three (brands including Dr. Scholl's, Kelly & Katie, and Anne Klein), which was ideal, preventing me from overspending. I prefer simple and comfortable when it comes to shoes, nothing flashy, and DSW usually has good options. This store, in particular, stood out during my recent visit. It's the first two-story DSW I've been to. And everything was clean and organized, well stocked for the most part. Not to mention, they had great purses on display too (more than I've seen at other locations of this chain). There was hardly a wait for service to make my purchase on Tuesday afternoon. And staff was helpful and efficient at the register, which I appreciated. Also, for the quality of shoes here, the price is fair, especially if you are a VIP member like me, as we get frequent discounts and rewards.

I stopped by to get new wheels installed on my longboard, and Joel was incredibly nice and helpful…read more While I was there, I also picked up a helmet. I'll definitely keep coming back whenever I need anything for my skate or longboard.

Very friendly staff and wide selection of decks. They helped me pick out and assemble my first…read moreboard.

One of the top running stores I have ever come across. I meandered my way back into running after a…read more15 year healing hiatus and well... ARM has been amazing. I've been attending their running workouts and it has been really fun to just do stuff for fun instead of languishing in the gym these last few years. I got fitted for my trail shoe by Cindy and I went back today to get fitted by Andi for my all purpose mileage shoe. You really do get pulled into the fun parts of community and mindset when you go to a store instead of buying everything online. give em a visit or come to a run

Stopped to look for a good pair of walking shoes, and had a great experience. Kay was the…read moresalesperson who helped me, and she was fantastic. She was friendly, knowledgeable, and took the time to understand what I was looking for. Kay had me try on a few different options and really focused on getting the right fit and comfort, rather than rushing the process. I appreciated how patient she was and how she explained the differences between the shoes. You can tell she genuinely cares about helping customers find the right pair. The store itself is clean, well organized, and has a great selection of running and walking shoes. I ended up leaving with a pair that feels great. Big thanks to Kay for the excellent service. If you're looking for running or walking shoes and want knowledgeable help, definitely check this place out.

I have been back to this Footwear etc location many times, because they continually provide…read morefriendly, prompt, and knowledgeable service! I have been very satisfied with the quality of the shoes I have gotten from here. Earlier today, I had an excellent experience with Cameron, the assistant manager as I needed help selecting 3 pairs of shoes -- one for everyday walking, one for road running, and one for trail running. Cameron was friendly, patient, and knowledgeable, helping to make recommendations and allowing me to try on a wide range of shoes until I found what worked for me. Thanks for all the help Cameron!

I went to Footwear because I needed to find some shoes for my flat feet. They had a very good…read moreselection of shoes that would accommodate most folks from hiking to running and lifestyle. Tanya was extremely helpful and while I wasn't able to find the exact shoe I wanted, I was able to narrow down the selection thanks to her help. Tanya was never pushy, was extremely polite and professional! Unfortunately, they didn't carry any men's shoes in my size I'll be coming back in the future for my running shoes. Thanks again Tanya for the excellent customer service!

Look no further if you want the LATEST& GREATEST..... Period .....! I live now in Santa Cruz and…read moredrive up here at least one or two times a month to get the latest, and for 10 plus years, this place has never disappointed me. I will say this about Kick City, if you want the latest without taking out a mortgage, THEY GOT YOUR BACK, and if you GOT IT LIKE THAT, than THEY GOT IT LIKE THAT ALSO, trust that also! The employees here treat everyone like a "ALL STAR", no matter what your looking for, or your budget, BELIEVE THAT, and they are super knowledgeable on what's HOT, what's NOT, and I've never left out of this place feeling some type of way, except satisfied..... Joseph is the man, and his crew in there are nothing less, than the best, BECAUSE I SAY SO! My REVIEWS, my OPINIONS, and LIFESTYLE speak for themselves, and this place is 2 LEGIT like HAMMER, and you'll thank me later gator...

They are very nice they have a lot of selection just bought Jordan 5 and Jordan one they were very…read morenice and had a big selection I would recommend it to anyone

Fair price for both buy & sell. The store owner Dennis is friendly and negotiable. Definitely the…read morebest spot in the city!

Good service, I put my shoes on consignment, and they were sold very quickly.Amazing !read more

I went there today 12/14/25 to buy a xmas gift for my wife . and these fuckers gave me a broken box…read morefor the shoes and they told me that "ITS THE LAST BOX THAT COMES WITH IT" so when i asked for a decent box they gave me a brown shipping box so out of options i accepted it instead of that broken fucked box. and since i started askin them for a fixed box they got frustrated and started giving me an attitude specially the bitch in the cashier .i mean i don't really mind about this fucked up box but its not for me its for my wife as a gift you want it at least nice and fixed ITS JUST SO SAD THAT YOU HAVE TO REACT TO GET AN ACCOMMIDATION..they're customer serviced are horrible and these assholes has an attitude. and the best of all THEY DIDNT EVEN SAY SORRY!!! NO WONDER YOU ONLY HAVE 2 STAR RATINGS. Not recommended for anyone. be mindful specially they're customer services..

The customer service is just horrible at this location. This morning I was in a time crunch to get…read morea gift. I went with a hat also get an embroidered. I came back like an hour later to get my hat and they tell me the machine is not working. I literally was like why couldn't you call me? Then I say ok let's go with a jersey I pick out a medium and it was wrinkled and had stains on it. When I ask about the stains the manager gave me push back on it. Saying it's not dirty. I was like whatever. Also only managers can do returns. So I had to wait around to return the hat because manager was on lunch and no one else can do a return. They are lucky I was in a time crunch. However we have shoe palace now and I'll be going there from now on.

I just purchased got a bike for my son there and wasn't sure where to start and the person at the…read morebike area was so helpful from start to finish even my teenager mentioned to me that the customer service was really good. I also love there free Community room We've done a handful of get-togethers and it's free! Such a great part of the community.

This is our "go to" place for camping gear, outdoor cookware. Lots of inventory, brands I already…read morelove and new equipment I trust- because the staff picks the best. Everything we buy at SB holds-up and is well made. The RWC store is great with knowledgeable staff. I also like the Stonestown and Presidio SF stores. I attend community events here too and that is really fun because I will get to know 15 or 20 new local businesses- really glad they support local shops & services.

I just wanted to give a shoutout to John for his excellent service. I was in dire need of new shoes…read morebut was dragging my feet getting new ones because of my specific workout needs and chronic pain issues. John immediately jumped to my aid when I walked in, and helped answer all my questions thoughtfully and compassionately. He took all the time I needed to try out different options and guide me through the pros and cons. As a bonus, my girlfriend was with me at the time, and she was so impressed with the service that she asked John for assistance when I was done. He helped identify what options could help and got her set up with some custom insoles. We both left feeling very well taken care of and have been enjoying the difference we already notice in our day-to-day workout routines. Big thanks to John -- we highly recommend asking for him if you're in need of assistance at this Road Runner!

Cannot give Roadrunner Sports SC a great rating, but it's also not terrible, either... There's not…read moreenough people at this location and they don't help customers. I've been in there many times where I just stand and wait and no one will help me. Definitely not my favorite location. Not only that, but now all of their calls go directly to a call center in Mexico. You cannot call the store direct to put something on hold. It's really frustrating and I did not think Roadrunner would implement this- but they have. The call center agents do not have the information on inventory. Years ago you could call the store directly to put items on hold or talk to a store associate. I understand the store gets very busy ....but no other retail location that I shop does this.