Wonderful! This Nordstrom Rack is extremely organized. I've been to many others that look…read morecompletely like someone's closet. But this place is very orderly. Whether you are looking for luggage or accessories you'll find a nice reasonably priced selection. Staff is very helpful as well. Longs can get long but it's because it's a great place to shop. One thing I notice is that they get things for next season well in advance

Service could use an upgrade. They're not the nicest people, and especially ones that are at the…read moreregister, sitting on a chair while checking people out, while being rude. Not a good experience.

I visited Hillsdale Mall for the first time in decades!…read more I wanted to drop by and survey the parking near Palette Tea Garden. I decided it was best to park on the roof and take the escalator down to ground level.....right to the restaurant! While I was there, I walked around to see what the indoor mall was like. It's a nice shopping mall with a variety of shops, restaurants, and services. The North Mall has a huge "Dining Terrace" which includes an outdoor patio with fire pits. I like the hand washing area. I heard stories that the owners of the mall want to tear down the enclosed mall and build a mixed use open air mall. The plan is yet to be approved. I like Hillsdale Mall the way it is.

For a mall-not bad.! There are indoor and outdoor options, fair food options, it is not too…read morebig...parking alright if at an off hour. I hate to say I shall return to a mall. (smile)

I had a very poor customer service experience at the Francesca's in San Mateo, CA on December 30,…read more2025, around 6:40 PM. I came in to return two dresses that did not fit. Both items were unworn, had tags attached, and I had the original receipt. The associate assisting me, Ashley (Associate ID 224228), aggressively attempted to refuse the return, stating that I needed the original card used for purchase. When I asked where this requirement was stated in the return policy, she could not provide an answer and continued responding in a hostile manner. After an uncomfortable back-and-forth, the return was eventually processed. At the end of the transaction, she told me to make sure I brought my original card next time. When I replied "sure," she responded, "don't you sure me." I was extremely taken aback by this comment. When I mentioned that I had never had this issue at Francesca's before, she continued to imply that I was the problem. This interaction was completely unacceptable. Regardless of the situation, customers should be treated with basic courtesy and respect. Unfortunately, this experience has left a very negative impression of this location. Overall, I would encourage higher management to review these yelp reviews carefully as there truly appears to be a clear trend of unpleasant customer interactions with this particular store. No one should have to feel this way, it's not okay.

The store itself is cute but I've never had experience with such rude workers. One has long dark…read morehair and another is blonde and but are extremely judgey for no reason. Quite embarrassing because my friend and I did nothing for them to give all the dirty looks

Nordstrom never disappoints. The store is always clean, organized, and the customer service is on…read morepoint. Every time I walk in, someone is quick to check in and ask if I need assistance without being overbearing. Not gonna lie... this is also my go-to spot when I need to take a dump Their bathroom is consistently clean and well-maintained. Lowkey feels like people are starting to catch on though, so I might need to start gatekeeping that one. I'm also a sucker for cologne, so I always swing by to check out new scents and ask for samples if they have any. Shoutout to Belinda (manager) who helped me out--she seriously knew everything about the store like she's been there forever. Super helpful, great sense of style, and just made the whole experience better. Nordstrom, you've got an amazing employee--give her a raise, she deserves it!

Attended an early morning Beauty Trend Show in late July. It featured guest speakers talking about…read morecertain featured products, their attributes and makeovers on stage with the specific product reps applying it on models. They had light bites like croissants, yogurt fruit cups, coffee, juice, water and prosciutto wrapped melons. They had a DJ, raffles, free samples, freebies with a purchase and the theme was Hawaiian so we were given plastic leis and a big yellow mesh bag with a goodie bag filled with some samples. The presentation was upbeat and fun except for some ladies who were constantly chatting and even a couple of ladies behind me who just kept talking throughout the whole show so it was hard to hear. I don't know if one was translating from English but I thought it was very inconsiderate. It was already sometimes hard to hear because the speakers had to hold a microphone while trying to do a makeover and/or the music was also loud. Despite the interruptions, the reps and employees kept it upbeat. We ended up getting coupons under certain seats so that was a bonus for those who didn't win a gift basket from the raffle. Those baskets were generous with products!! After the show, women scattered to the respective cosmetic reps to try samples, buy with purchase and take advantage of the extras the reps brought for both the Beauty Trend Show and the Anniversary Sale. I reached out to the Beauty Manager, Belinda as I wanted some tips for eye makeup with a MAC rep. Belinda set up an appointment with a MAC Field Exec Shane Turner who was also a presenter. I showed up for my appointment but he was helping other customers who wanted to take advantage of the sales freebies for the day so I had to wait in the chair for maybe 10-15 minutes. He told me he'd wish there were more associates to help out. He seemed serious and overwhelmed. I told him about the MAC products I use and that caffeine irritates my eyes. He offered one product and said it doesn't have caffeine but I found out it had some in the ingredients list when I got home. I asked about the wear on a satin lipstick and he said it was long-wearing but it wore off later on in the afternoon. He applied a Green liner that was supposed to be long-wearing as well but that ended up smearing by the afternoon when I was still at the mall. He used a too radiant & brown tone concealer so that wasn't the correct shade. He gave some tips that were helpful but was disappointed in the actual products used. Afterwards, I went to 111 Skin and bubbly, enthusiastic, positive & informative Lupe the 111Skin rep was really fun to talk to and l learned about the line. She ran out of eye patches as a ton of women were lined up to try them. I had to leave the line earlier so I could make my MAC appointment so I missed out. I ended up learning about the product line and bought a serum after she applied it on me. I was amazed at the results! She was able to give me samples of their products so I could try before I buy so I was happy with that. I went to try some Jo Malone perfume and wanted to try a sample but they ran out of the tester on one. I was only able to spray some on my arm. When I checked out with a male employee, I noticed he had a few other yellow totes with samples and asked him about that. That was for the Influencers who RSVP'd originally for that day and I happened to be one of them so he gave me one! Afterwards, I went upstairs to look for more Anniversary sale items. The helpful Asian female clerk helped me locate some items that were on my list. I was happy they had a lot of sizes and merchandise at this location. They were well-stocked! This is a convenient location and have online store pickups upstairs which is convenient. The eBar has quick bites and I was able to get a Green Smoothie.

Strolling through downtown San Mateo, we wandered into Therapy Stores and it was such a fun…read moresurprise. Great spot for unique gifts--perfect for someone else or a "treat yourself" moment. Easy to browse and hard to leave empty-handed!

Great service from Theresa! Love this store for its many…read moreunique tchotchkes, knick knacks and things you did not know you needed. Some items are irreverent and/or funny. It seems like everything is well priced, You can spend a lot of time here (retail therapy) and a lot of money too. Run don't walk to The Therapy Store!

Newly opened, this little understated shop has some real treasures…read more Great customer service and nice quality items makes it a pleasure to shop here. The bamboo collection immediately caught my attention. So sift and comfortable with nice weight. Iris was so helpful in getting me the sizes and helping me critique the sizes. Besides that collection, there's several really creative accessories and home items. There's also a vintage collection worth checking out. Definitely on my list of shops

Okay in-store experience, not amazing but also not terrible, think I've been here about three times…read morein total and purchased something each time. I saw the cutest pants but they didn't have my size at the store, so I figured I'd call a couple weeks later to see if they had any in stock again. The phone rings but no one ever answers. It's not super convenient for me to drive from Foster City to San Carlos for one pair of pants lol, maybe no one is answering my call because of my Fresno area code? Felt like after I called a second time it was intentionally sent to voicemail. Wanted to shop locally but found the pants online for exactly what I would have paid to them. Update: really impressed by the responsiveness from the owner and the ability to acknowledge shortcomings while providing alternative options to contact them. This just shows it's a much better shop than I initially thought.

This is a lovely woman-owned small business. The clothing for women, men and children is well…read morecurated. The owner and her staff are welcoming and helpful. The boutique also has a nice selection of accessories and gifts.

I love this boutique. They're a very longstanding, understated gem on Burlingame Avenue…read more Fantastic selections of everything you need from head to toe, including beautiful jewelry, with really curated looks that are fun, chic and effortless. Expect labels such as Isabel Marant and Ulla Johnson and looks that are very on point. Les Deux Copines is definitely my splurge stop when I'm in the area, but I absolutely love to stop in, even if I don't end up buying anything. The staff is really friendly and warm and they make each visit really no pressure/no stress. Don't miss the chance to check out this lovely boutique and pick up something wonderful!

Super chic store in chic Burlingame downtown, fresh and Frenchie, you will love if you love the…read moretype of charming European boutiques. This is one of those, not super expensive, not really affordable for the day to day. However, a great shopping experience and a fest for your eyes, as they have unique pieces that you won't find at department stores. This boutique is well curated and bring excellent quality and elegante to the Bay Area. J'adore!

Places is terrible since the moment I walked in they started profiling me. I asked for some gammas…read moreand they told me they had non then they sold them to other customers in the store. I asked the guy why and he said it's because I asked for a size and they didn't have it. I asked a lady that was behind me if she got any and she told me they sold her two pairs. How am i supposed to buy anything if the employee are rude and refuse to help people.

If negative stars were a thing, this place would get them. I can't believe no one has added this…read morehorrific place on Yelp already (they do have horrible Goog reviews though). Anyway.... I first went here during Xmas 2024 to find a couple pairs of shoes as gifts. Obviously, it was busy for the holidays, but being unbelievably understaffed, I felt for them at first. There were at least 50-60 customers and ONE girl on the floor one of the days. However, a short time in you realize it's due to ALL the employees lack of social skills, and just pure laziness. I was in three times during the holiday week, and it was the same every time. No one greets you. You have to literally badger them to check stock. They just use their little scanner on the shoe, then walk away with no words said. After 15 plus minutes of waiting (no lie), no one will come back. IF they do, it will be the wrong size. 90% of the time, I had to ask multiple times if they were looking. Place is an absolute joke. So, I chalked it up to the holiday rush...until this week. I went in now a fourth time for an exchange. The exact shoe and size was literally on display. Of course, now not busy, still no one greets you. The employees just walk around the store looking like zombies. Like, can they even talk? I actually wonder. Anyway, kid takes the shoe after we told him we just need the other one to this pair. We waited for over 20 minutes. He finally emerged from the back, but just walked right past us with no shoe(s). I confronted him again, and it was like he was just seeing me for the first time again. At this point, I was just befuddled. He said they don't have it. I stated that I literally gave him the right shoe in the size, and he just needed to get the left one. He didn't say a word, and just walked away. At this point, I went to the cashier (who looked annoyed af in general) and told her we were trying to exchange but were waiting. No actual help was given. We told another employee what we needed, but they disappeared to the back and never came back. At that point, we returned the shoes with no exchange and said f*** this place. My girl and I were just in utter disbelief. Again, this was 4/4 times I have gone in here. That's a pattern, not just bad timing. I'm really surprised this place is still in business leaving so much money on the table. Stock is nice and the store is clean, but I'll never go back here.

What a great experience. I was sad they closed the San Bruno store, so I visited the Burlingame one…read morein search of items that I had seen in San Bruno. I could't find any, apparently all of those items aren't yet on their computer but somehow Marie the attendant pulled some from seemingly out of thin air. Now the Burlingame store will be my go to store for all the interesting and thoughtful gems that could be found only at the Therapy Stores.

Great place to pick up gift items for your friends or to treat yourself. They have some local items…read morethat say things like "someone in Burlingame loves me". The pricing is typical and doesn't seem like it's marked up. Wide selection of jelly cat plushies that updates pretty often. Service is very friendly and they give you space to just browse. I think the Therapy Store in Mountain View is larger, but this one is a decent size too.