Can't beat the marina views of the boats. Nice two window room had different angles to look out. Pull out couch was average but less gross than other Marriott (which were stained and saggy). Hardly any amenities- we had to ask for towel and sheets for the pull out. The tissue box had only a few left. Luckily they at least provided an extra toilet paper roll because we needed that too. The bathroom had a nice sliding glass door for the shower but you had to step inside to get the water started which was a little flawed design. There was mold around the caulking in the shower so it wasn't cleaned regularly. The wall above the toilet was stained blue, like from a cleaner. One perk was this hotel had the best hairdryer in the room/ an old baby bliss pro. Some of the other Marriotts have old powerless dryers that take forever. Parking structure was convenient but weekend parking is free on the street. The walkway you the waterside meant going from the second floor, past the bar, through the loud busy exposed garage to a bridge to cross. The food hall didn't have that many options. The Mc running the trivia in the middle was overwhelmingly loud. There are other walkable restaurants nearby. The Hilton seemed to have better options attached to their building across the street, even the Sheraton did too. Bed was comfy, towels were ok. Had trouble getting into our room since the system for online check in was down. So much for mobile key, we had to running back down to the lobby to get physical keys. The elevator was pretty crowded and couldn't quite handle the people here for read more

Norfolk Waterside Marriott - Best hotel hairdryer - Hotels Near Me - Norfolk, Virginia

I checked in for a 4-night stay. First night, no remote for the TV. It took 2.5 hours to get it. Next morning, there is no hot water in the sink. I had to fill the ice bucket with water from the bath to shave. That night, I tried to use the shower in the bath, and the hand wand was broken. I had maintenance remove it, and showers were good after that. The closet had hangers but no bar to hand clothes, so I used the top of the cabinet. When I checked out, tgey had charged me $34.98 per day for valet parking, but I had paid cash at the valet booth for parking. I had to get to the airport, so I used the Marriott Bonvoy app messages, and I have called to speak to a manager, but they still haven't resolved the overcharge. I wouldn't recommend the MB WATERSIDE to anyone. The valet staff was great, I just don't want to be charged twice for parking read more

Spent some time in the second floor lounge here on the last couple of visits and have enjoyed the place very much. Kelsey and Kay are great bartenders. The atmosphere is relaxing and very comfortable. read more

Room is tired. Lots of wear and tear--and needs to be renovated. Room not cleaned well at all. Sticky surfaces. Can hear neighbors. Toilet is 1' off ground so hard to get up for elderly or ppl with knee or hip issues. Soaps smell like patchouli. Staff are nice during check in. Marriott HQ should visit and see. read more

Amazing location around such great historical monuments & schools. Guaranteed respect when walking into the building. The teamwork in this hotel is incredible. Everyone does so well while handing military events, banquets, NATO, MEAC, & religious church organizations. I pray for many more blessings that come into this business & will continue to support the strength we need from our leaders. read more

See all

The Norfolk Waterside Marriott was a real treat. I have been here several times for events but as a Hampton Roads resident this is my first time staying overnight. The event was Granby HS 1972 class reunion. The hotel did a good job on the event. Everyone was happy. Loved the salmon and the service. The beds were so comfortable and the customer service was very pleasant. I will recommend the hotel to my friends coming to visit the area. I love that the parking garage is attached to the hotel by a walkway. Our hotel room was spacious, clean, and enjoyable. We were well rested on that wonderful mattress. The hotel is beautiful and the entire staff cares about its reputation. Managers and the staff deserve a high five for maintaining a high standard if operating this hotel. Great job everyone. read more

Norfolk Waterside Marriott - Hotels Near Me - Norfolk, Virginia

See all

We spent a couple of nights at the Norfolk Waterside Marriott during our roadtrip. This hotel overall was a good stay for us. The staff had kind of an all business attitude and had no time for small talk with hotel guests. I can't complain much because they gave us a nice room overlooking the Elizabeth River with a great view of the harbor. Our room was exactly what we reserved with 2 queen beds. The room was comfortable and clean. This Marriott had an M Club lounge that was open 24 hours a day with breakfast and evening appetizers. This M Club although they go by Marriott standards with scrambled eggs, sausages for breakfast, and the usual appetizers at night, also had a chef's choice for us to eat. One morning, the chef made a berry waffle bread pudding that was delicious. The staff working in the M Club was like the front desk clerk. All business, no time for small talk or even greeting the guests. I thought I was imagining it until I spoke to another guests about it. The Marriott had a nice gym in it with treadmills, bikes, ellipticals and other exercise equipment. The gym was in good condition and clean. This Marriott was a nice hotel in a good location. Other than the non social staff, I wouldn't mind staying here again. read more

See all

Great hotel. Crappy/ busy valet but the hotel hits every aspect that applies to my one night stay. The lamps in the rooms are even cool with the wireless charging port/ tap feature to adjust the light/ make me feel like I'm in college again. The girl at the front desk/ guy at the parking desk were both pleasant. The Lounge was always stacked with snacks and multiple casual options you'd find in a Marriott breakfast without any chaos from a normal Marriott buffet read more

My daughter had a weekend dance competition in one of the halls. We were not guest of the hotel. Parking is by valet or nearby parking garage that the City of Norfolk operates. There is also off street parking that's hard to get and limited by time. I cannot recall if it's metered. We were limited as to where we could move around to. Accommodations were nice for the dancers to prepare. The performance area was a stage built on site, folding chairs were set up. Overall it all worked out well. With only this experience and possibly another years back a 3.5 suits them and rounding down. read more

Norfolk Waterside Marriott - Mercedes Maybach valeted - Hotels Near Me - Norfolk, Virginia

See all

My wife and I visited the Norfolk Waterside Marriott for a "pre-cruise" stay. It was a perfect way to start our vacation. The overall property is very conveniently located: it is in the heart of the Waterside area with lots of great restaurants and shops, a short walking distance from the Chrysler Museum (a wonderful gem) and --- this is big --- a short 7 minute walk to the cruise terminal! The overall property was clean and well designed. Our room was spacious and had a fabulous view of the Chesapeake. The staff at this hotel is what takes things to another level! Led by General Manager Hisham Ahmed, we had the pleasure of getting to know Marva, Jamya, Caroline and CeeCee who helped check us in and get settled. They made us feel like we were coming home. These talented individuals knew we were celebrating my wife's birthday and planned things to acknowledge this occasion in our room and even during the check-in process! In the morning, in the M-Lounge, Antoine even made our breakfast special. We had fun chatting with Enzo, assistant GM who also gave us a warm welcome. Thanks to these hard-working people, our stay was absolutely outstanding. We can't wait to return. read more

We stayed here for an overnight stay, and the hotel is in the main water front area. The parking is on the next block with an interconnecting over bridge to wall over from garage to hotel. The parking price is okay and not bad. The public parking is more than this. There is a valet parking option available with the hotel. The hotel is very well maintained and the staff is very friendly. We got 9th floor and had obstructed views of the water, and we checked to sew if they can change our rooms to higher level and they accommodated it without any issues and also able to accommodate late check out request. Nice place , nice hotel and nice people will definitely stay here again,! read more

I was disappointed to see brown stains on the fitted sheets. :-/ Run the shower water when you first get in the room. The water was a strange color coming out. read more

Norfolk Waterside Marriott - Brown stains on the sheets. :-/ - Hotels Near Me - Norfolk, Virginia

Very nice hotel in downtown Norfolk. I did self-parking at Waterside, so it was a bit of a pain to have to park and walk outside to get to the hotel, but after you check-in you can use your key card to use the 2nd floor door between the two. I was thankful I did because there was a long line to get valet service. Check-in was a bit chaotic with a large gathering going on in the hotel. I probably had to wait 20 minutes. Good number of front desk staff, I think they could have been more efficient about people checking in (a lot of extra chit-chat, I think it's a southern thing). There are some hotels (usually Hiltons) that let you check-in online and get a digital key. Anyway, the elevators are fast, and the rooms are very nice. It was a very warm day and the AC struggled to get to the temp I set, but I closed the drapes and that helped. Night was no problem, it easily reached the temp I set. The room was quiet, and had a large TV with a good selection of channels. I would definitely stay again. read more

Norfolk Waterside Marriott - View at sunset - Hotels Near Me - Norfolk, Virginia

See all

I was very surprised when I saw this place with a 2.5 star rating. The hotel is in an excellent location close to Towne Park and makes walking to a large part of Norfolk very easy. It was especially nice during Harbourfest and for walking to many good restaurants. We found the hotel to be relatively clean and while there was some damage to areas and places in need to freshening up, overall it was in acceptable condition. The parking situation is a bit of a pain, made even worse with the traffic from the festival. The front desk people never answer the phone so getting a suggestion on what we should do for parking wasn't possible. Arriving was stressful trying to coordinate with the valets but ultimately worked out. Leaving this morning however, I see why there are so many one star reviews. This was the worst check out experience I've ever had. It took more than an hour and a half to check out of the hotel. There are not nearly enough valets leading to a thirty minute wait for service. The front desk just kind of shrugged it off as business as usual. There are also only a few luggage carts for a huge hotel with over twenty floors and only four elevators. This lead to another 45 minutes of wait time to try and get the luggage down to the car as multiple trips had to be made. Finally when it came time to check out only one person was at the desk. Instead of helping me just drop off the keys and check out (which the people she was helping suggested because their request was more labor and time intensive) the front desk person showed zero situational awareness to an already enraged customer and continued to make me wait another 15 minutes for what should have taken 15 seconds. Like I said, overall the hotel should be a solid four but with the way it is run and the lack of customer care at the front desk I see where all the one star reviews come from. read more

Refurbished hotel that has been here for a long time, and it's a Marriot that actually has keyless entry. Upon entry, I found stains on a towel and a weird substance on the bedsheet. Housekeeping took care of it right away. There is very minimal drawers for clothes. Good TV, lighting, views, comfy room. Fridge in the room and a decent amount of plugs available. Glass shower. Since it's COVID time they are not cleaning the rooms except for every 5 days, or upon request. Sadly, I made a request and did not receive new towels. Decent fitness center. Walking distance to all things downtown Norfolk. read more

See all

My family has stayed at this hotel many times over the years. We love the location and the many restaurants options in the area. The employees are always friendly and professional. However, the hotel needs some updates. The floor in the shower needs to be replaced. The ceiling in the bathroom needs to be replaced as well. The AC never works. For example, this weekend we kept turning the AC down and it never cooled off. We have reported this issue several times and it seems like they will not fix it. For this reason, we are looking for another hotel during our future stays in Norfolk. read more

Very good staff during the day shift! Fast elevators and meeting rooms are close to elevators. They did a good job with appetizers for a get together. read more

I had a 2 night stay here while working a wedding event and while the room was nice, and the location was perfect, the parking was the absolute worst I have ever experienced. Parking is on a per day basis. $20 per day, $13 if you get it validated. They do have a deck conveniently across the street, and a breezeway connecting it to the building to walk over top of traffic, but the pricing is awful if you pan to go out. You have to get a ticket everytime you go in and out and this can get costly. I dont understand why parking is not INCLUDED in the price to stay the night. The rooms were clean and nice with a nice view. read more

See all

View from the room was great. We were on the 24th floor which gave us access to the concierge lounge in the lobby. This was nice as we could come and go and get snacks, food, drinks, and coffee drinks. The person at the front desk Caroline was awesome. We got to hotel early and she went out of her way to let us know as soon as the room was available. Even with a hotel full of Dance Moms. Somebody did pull the fire alarm (false alarm) and we had to walk down 24 stories but that wasn't the hotels fault. Overall nice clean hotel centrally located. read more

Norfolk Waterside Marriott - 24th floor waterside - Hotels Near Me - Norfolk, Virginia

I had an amazing interaction with Noah at the front desk. What a kind, personable young man. He's one to keep around.

Valet takes a LONG time so if you plan to valet your car definitely give more time to actually have your car ready. I would say the rooms are small but design makes sense for efficiency. I love the fact that the closet was inside the bathroom and luggage rack was there as well so I was able to easily organize everything:) I hated the elevators ~ they are so ancient and the tiles are all so cracked and you can definitely see the age of the building! But I like the bed ..... and overall it was very clean. read more

Norfolk Waterside Marriott - Hotels Near Me - Norfolk, Virginia

See all

The staff is friendly and helpful. The rooms are a bit older. When I looked up some of the feeling was peeling away in the corner of the room. We didn't have the best view though because it was of the parking garage. I also wish the bathrooms had a real door instead of a sliding glass door. Other than that the room is very comfortable. You do not get free breakfast or free parking during your stay. The restaurant in the hotel that provides breakfast called crave is very good. It's worth getting the breakfast buffet. read more

I'm about a week into a multi-week stay here and overall I'm pretty satisfied. Clean room, clean elevators, clean lounge, clean halls. The restaurant is great. I'd get the service a b-minus just because a couple requests for pillows have gone unheeded. Overall, the staff has done a great job adapting a category 4 Marriott property to function during the COVID pandemic. I'd stay here again. read more

Norfolk Waterside Marriott - Corner king - Hotels Near Me - Norfolk, Virginia

Horrible military customer service. On orders at the moment and they would not honor the government rate. The front desk seemed like they didn't even care and didn't try to help me. I'm not from here so I'm already stressed enough about going out to the Middle East and leaving loved ones behind for almost a year. The rooms are also disgusting. I'd rather stay in a 60 man berthing on a ship. I believe they don't own vacuums at this hotel. Do not come here while on orders. Military members stay clear. read more

This is one of the worst Marriott properties and surprise That they maintain the category level that they have This is especially disappointing given the Hilton hotel right across the street that is an outstanding and modern property First things first, the staff is great and the hotel lobby gives you a false sense of what you'll find The rooms are dated at past and the air conditioning doesn't seem to really work The concierge lounge furniture is very distressed as is the entire 24th floor that's normally reserved for their higher status guests They Stated they will be modernizing this hotel so will wait to see when that occurs and how long it takes but in the meantime this is not an exceptional full-service Marriott property in a downtown location that you would expect read more

See all

Check in was chaotic with no clear line to join to get to the front desk - lobby was full of guests at the time so it was noisy and unclear where to go. Room reserved was not available - they did put us in a "better" room but when you need two double beds and get a king and pull out, it's not exactly the same. Toilet did not work when we got into room - took two calls to front desk to have engineering fix it. Four elevators for 26 floors is not enough, especially when one is down. Pool is overchlorinated - you can smell it as soon as the elevators open on that floor. Also - so many guests smoking right in front of the front door. Hotel should manage smoking area better. Room was clean and housekeeping was good. That being said, we'll stay somewhere else next time we're in Norfolk. read more

Loving the remodel and extremely satisfied with my stay! Especially the showers I don't think I've ever stayed at a hotel that had great water pressure and good shampoo & conditioner that's actually didn't make my curls feel damaged or dry after one wash (+ they great too). Same with the shower gel my body feels so soft now:) Great contact free service! They leave everything you need right by the door without even having to see anyone I read some of the review about cleanliness before the remodel and if I had to be honest it let me a little scared. So glad I didn't have to deal with any of that cleanliness is a 5/5 from me. Loved my stay! read more

Norfolk Waterside Marriott - Hotels Near Me - Norfolk, Virginia

See all

We had a really great stay. We came in on Thursday and left Sunday afternoon. There are very friendly staff who are quick to help. The hotel was in a great location....we were able to walk and be to lots of great restaurants, museums, cruise sites, and a mall just to name a few. We stayed on the 22nd floor and had access to the lounge with unlimited snacks and drinks. The club room also had a hot breakfast and hot apps mid day. Cleaning staff was thorough and kind. We had a pretty view if the water. The restaurant on site was great, too. I would most definitely stay again! read more

Norfolk Waterside Marriott - Stay in Norfolk with my hubs! Great, friendly service! - Hotels Near Me - Norfolk, Virginia

We could tell the hotel is a older building with over all new cosmetic renovation which was not a 1st rate design and workmanship, especially the poorly designed sliding bathroom door. But, in our opinion this hotel deserved more than 2.5 stars if you can enjoy the view and overlooked the peeling wallpaper. read more

Norfolk Waterside Marriott - View from the hotel room window - Hotels Near Me - Norfolk, Virginia

Marriott is always consistent on service. Here on business I've stayed at the Sheraton & Renaissance, decided to try one of their other properties and all are great. They remind me my business is valued as a titanium rite member and a concierge lounge is always great for late night snacks. read more

Norfolk Waterside Marriott - 12 floor view - Hotels Near Me - Norfolk, Virginia

I arrived on Wednesday evening around 730. I rented a car so I was able to drive right in. The valet told me it was $20 to use valet, and the other option would be to park down the street in self parking. I figured $20 for all access valet was not too bad in comparison to other hotels. Upon check-in, they let me know that the cost is actually $26 a night. At that point, I decided to do it anyway but wasn't too happy about the cost. I was checked in by Keisha who spent a lot of time answering my questions and explaining the amenities and the hotel property. When I got to my room, I was upgraded to a corner king suite upon request and I was very happy with the space I was given. I had a great view of the waterside and a spacious room. I was there for an event and I was hoping that the kids from the events were not staying on my floor because they can be very loud at late hours of the night. As it turned out, they were on my floor and every night I was woken up by that noise. Almost every night I had to call down to security for a noise complaint. They do have a concierge lounge available and those women are absolutely marvelous. Almeta was amazing, and in the morning they take such good care of you. It's actually a sit down breakfast, they have omelettes and hot food. They gave me a box to go every morning and I got an omelette and a bagel and it was delicious. The concierge lounge is open in the evening for hors d'oeuvres and dessert at night. The fitness center is located on the sixth floor as well as the indoor pool. The fitness center is pretty good for a hotel, it has all of the cardio machines, free weights, and weight machines. I didn't use the pool, because it was always busy but it is a pretty decent size as well. The best thing about this hotel, in my opinion is the location. It's located smack dab in the middle of downtown Norfolk in walking distance to just about everything and it also faces the waterside so there is plenty to do. A lot of shopping, restaurants, and walking around. The hospitality was good, but I just experienced so many problems. . One day I came back from work specifically just to wash my face, brush my teeth, and freshen up a little bit just to find out the entire building's water was shut off for most of the time that I was there that day and that was a huge disappointment. This hotel is pretty shitty, and I mean that literally. When I got into my room there were feces stained in the toilet. Apparently, housekeeping must've missed the memo. Also, there was poop stains in the gym bathroom on the wall and on the floor. There was also another thing that looks like poop on my floor. I really didn't want to have to post pictures of poop on my Yelp page, but you can't make this sh*t up! (Literally/Figuratively). One night I had gotten home after a very long day working all day in heels, and all I wanted to do is go upstairs with the hot food I had in my hand, eat, put on sweat pants, and go to bed. When I got to my room my key card wasn't working so I had to go all the way back. Another thing to mention is that the elevator situation was incredibly difficult because the place was at maximum capacity and it took roughly 10 minutes to get up and down the elevator each time stopping at almost every floor. So after another 10 minutes traveling back downstairs to get new keys, Keisha, who checked me in- gave me new key cards. Another 10 minutes back up and my key card still don't work. 10 minutes back down, now my food is cold and I am growing increasingly angry. She was going to give me another key card but she told me that it might have been the key scanner that was out of batteries if it's blinking red. She said she would send engineering up. Another 10 minutes back up, and another 10 minutes waiting outside my door looking like a hooligan I front of the students who are in my floor who I'm supposed to be looking professional in front of are now looking at me like I'm weird or trying to break into a room. Engineering gets there and let's me in but didn't fix the problem. Now I an stuck in my room without a key card or a solution. I am angry, in my room with a freezing cold dinner that I can no longer eat. 20 minutes later I got a knock on my door and it's the manager, Bill Duffy. Truly he was great and offered me Points and dinner. I did accept the points and I respected the fact that he came to talk to me personally and apologize. I know it wasn't his fault, but it was just one problem after another. I told him about all the issues I was having. A few hours later he came back and personally offered to clean it. I had already gone to sleep at that point, so I told him not to. Overall, the people here are really nice and I let Bill know that, I would definitely choose another location because this building, although advertised as a redesigned Marriott has a lot of problems much like an old building would have. read more

See all

3.5 rounded down to 3 stars. This is a nice hotel with great location, but at times it seemed so dark on the inside due to the lighting. Visited for a work conference and I assume due to the amount of people, one of the escalators broke down during the first few hours of the conference starting. Kind of a bummer and I thought it was maybe for safety, but the other escalators were fine. The conference rooms were an okay size, but that could've been due to the conference setup planners themselves. Staff were accommodating with complimentary water and having people around to direct us to the correct rooms on the first day. I was also able to attend the banquet on Friday. It was just okay. The table set up was beautiful to include ranch, blue cheese, and even a horseradish sauce for later in the evening. The steak was HUGE. It's insane they threw such a big piece of meat on the plate and I heard it was pretty fatty with plates being cooked at various temperatures (medium well, medium, almost rare, etc). They didn't ask our food preference, just put the food in front of us in which we had a spilt second to decide. Since there were only two options, I ended up with the vegetarian meal (eggplant Parmesan, veggies, risotto). The vegetables were horribly cooked and the sauce on the eggplant Parmesan was too weird for me to even pretend to eat my food. The risotto was reasonable and the bread/butter were good. They also had a good looking dessert on the table, but I didn't indulge in that. Overall, the hotel is just okay. It's location and staff is what really sells it. Also, there's a bathroom near the side entrance towards Seldon Market that seems rarely used and it has the heat blasting as soon as you walked in! My favorite restroom to use in the hotel, LOL read more

See all

Nice hotel, good location and a really nice hotel gym. We were here for my work gala event, valet was fast and efficient. The rooms were modern and clean, we stayed 19th floor. Elevators were awful, otherwise 5 star stay. read more