Nice hotel, good location and a really nice hotel gym. We were here for my work gala event, valet was fast and efficient. The rooms were modern and clean, we stayed 19th floor. Elevators were awful, otherwise 5 star stay. read more

This establishment doesn't check IDs, so I had my credit card stolen for a stay here. Great job Marriott. How do you not check an ID? No physical credit card ? I am out $270. Thanks again. read more

It is easier to check into a hotel in Manhattan. I have reservations cancelled. Fill out paperwork for credit card authorization. Show two forms of ID. My federal and state identification to prove I am a govt employee. Sitting in lobby waiting for authorization (government credit card) ..... read more

I'm at the Platinum level in the Marriott Rewards program, so perhaps I was upgraded to rooms on the higher floor on purpose. And yep, it was awesome. The first week, a tremendous view of downtown, the MacArthur Center and if I squinted I could see the lights of Hampton Roads across the water. The second week, a corner room with a view view of the shipyard, harbor and bridge. Awesome. The room was quiet, the water in the shower was hot, the bed was comfortable and everything was as it should be for a full service Marriott property. Only one complaint is that I got back to the room at 8:00 PM and the room hadn't been cleaned. Parking is either valet (at the moment $26/day) or at the City garage around the corner which is $13 for one entry or $20 for in-and-out privileges. I let the hotel park the car. Everyone I've encountered has been friendly and polite. Exactly what I would expect from Marriott. read more

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Nice but older hotel right by the water. A bit of an upscale feel here. Large lobby and waiting area. Rooms are nice but again the building itself is somewhat older. They have guest Laundry here with two washers and dryers. There is also an indoor pool and an outdoor terrace area on the same floor as well as the gym. There is a small sauna room right before you go out to the Terrace area which was pretty cool. Large Gazebo as well. Nice view of the waterfront off of the terrace. Pretty good location with a few restaurants and a mall nearby The restaurant as well as room service is from Shura's, a steakhouse. read more

Norfolk Waterside Marriott - Hotels Near Me - Norfolk, Virginia

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I'd like to give this hotel 5 Stars maybe even less than four stars, but I have to think about overall... how do I rate this hotel? So four Stars seems like it would be a good rating. I've stayed at this location several times and I can't say that I have any complaints about this property that will keep me away from booking here. However, this last stay, the room that I stayed in which was 1116, there was a severe case of mildew in the shower which was horrific to the point where it was like you know what we're only here for one night so we'll just check out tomorrow and take a shower when we get home. This time around my main reason for booking this room...we wanted to be relaxed and comfy as we watched the Grand illumination 2016 parade come down Main Street. The location of the room was alright!! We actually saw the parade as it came up the street. However, I'm aiming for perfect next time. Therefore, perhaps next time, we will be on the 8th or the 7th floor. We had a few family members over...set up some chairs and pulled back the shades and was able to view the parade. I was able to sit on the bed and view the parade for myself...super fantastic! Overall, this is a cool hotel aside from a few hiccups that won't keep me away. But just as a precaution, one definitely must check the room to make sure that it's suffice. Also the rooms do not feature a microwave nor a mini refrigerator. You would have to definitely request those once you check in to avoid being left out. The hotel's location is pretty much second to none. You're minutes from: eateries, museums, a library, a mall, more shopping, ferry rides, kids activities etc. The hotel has: a pool, a hot tub, a fitness center as well as a bar, restaurant and a mini store. Now parking is costly, but they offer valet at a cost too. There are a few metered spaces...and it's free after 6pm I believe. Nevertheless, please check the wording near the meter to make sure. This hotel can be a heavy traffic area too...but check in is a breeze and valet is on top of their duties. Be mindful of the construction going on around the hotel. The city is looking to improve the area...expansion coming soon. Have fun | enjoy life read more

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The mirror fell of the wall in the first room. The second room had a fickle cable connection and the signal kept going out. The nightclub across the street was so loud at 11:00 PM we were woken up on the 20th floor. I am not kidding. It kept us awake for three hours. Great location, with a nice restaurant downstairs, but not a restful stay. Think again for weekend stays. read more

Norfolk Waterside Marriott - Hotels Near Me - Norfolk, Virginia

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This hotel is a perfect example of a good location and a management that thinks that's all you need to charge high end rates. The lobby lulls you into a false sense of security. It's nicely appointed, there's fruit infused water while you check in, and the front desk staff is exceptionally nice. It's when you get into the rooms where the facade begins to slip away. A slight mustiness in the air, common in hotels by the water with less than stellar HVAC systems. The bathroom lacking a fan didn't help either. Then there's the issue with the plumbing. I'm not quite sure where to start, but this problem was severe enough for us to have to switch rooms. It started with the drains not going down. Then things started to come up. When it started coming up in the shower, we knew we had to switch rooms. It was ROUGH. Thankfully, our new room on a much higher floor didn't have the same plumbing issues. But, in what was becoming par for the course at this hotel, it had other problems stemming from a lack of care. Like the handle to the bathroom coming off the door. It was ridiculous at this point. We just shifted our expectations to having random things go wrong and the stay became more tolerable. The very sad and overpriced breakfast buffet didn't help either. I've had Holiday Inns with a much better food experience than this place. It honestly felt like someone had slapped a Marriott sign on a rundown waterside hotel. Perhaps the renovations they're making later this year will improve things. They would also need to start caring about the property. In the end, the two stars were for the pleasant front desk staff and the solid layout of the hotel, but everything else was sorely lacking. read more

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Water damage and looks like back mold on the 7th floor. We stayed here two years ago and enjoyed our stay. The condition of the hotel has gone downhill. As soon as we got off the elevator there was a bad smell and debris in the hallway, looks to be some type of water damage and black spots on the walls and door frames. We reported it to housekeeping and an engineer came to look but they just said to hurry if we wanted to switch rooms since the hotel was booked. We ended up staying at the nearby Hilton that was so much cleaner with a nicer room. Would not recommend this hotel. read more

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The hotel has issues, we will start with that. But before I get into those details, let me explain why I gave it 3 stars and not less. It is a beautiful space, grand is the right word. The event spaces were beautiful, the piano lounge was gorgeous, and the 6th floor terrace was a great space to relax in the evening breeze. The bartenders at both the lounge and Shula's were fantastic and the prices were generally appropriate. A likelihood because of the smattering of bars found at the Waterside across the street. The issues we had we're varied. The plumbing backed up in our room. Sewage was filling our bathtub. The hotel did move us but it took waiting a day to get the issue tended to and for us to be moved. There is nothing like the smell of raw sewage to wake you up in the morning. The new room we were switched to-- the handle to the bathroom came off but at least had a fridge. The previous did not. The walkway that they have leading from the hotel to the Waterside, reaked of urine and is not really a scenic walk. You have to walk through the garage to get to the other walkway. It's better to just come out of the front and turn a corner. They are scheduled for renovations this holiday season, so it is very likely by next year when the event returns it will be remedied. I'm hopeful. read more

Norfolk Waterside Marriott - Hotels Near Me - Norfolk, Virginia

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We attended the Submarine Birthday Ball here last night and it was a giant mess. We booked our room months ago, arrived at 4pm, and our room was not ready until 8:30PM. I had to get ready for a formal dinner in the hotel bathroom. Super fun. The lack of organization and timeliness on the part of Marriott was so frustrating. In addition to dozens of people waiting hours for their rooms to be ready, We were supposed to be seated for dinner by 6, but they were not ready for us until 7. Then, they rushed through dinner and dessert, forgetting to pass out bread. Coffee was never even offered during or after the meal (this was supposed to be part of our service). This is not our first year doing this event at this location, but somehow they were just not prepared for us this year. Additionally, they do not validate parking, despite there being signs marking the garage as "Marriott Parking" so expect to pay for overnight parking if you use this garage. read more

Stay Wed-Fri due to a work conference next door at The Hilton. Our room had a beautiful view in the 12th floor. The bed was so comfortable and I had a lot pillows. Water was hot enough & AC working perfectly. Great TV channel options and pretty big size bathroom in the two bed room. The staff was friendly. Starbucks at the lobby closes at 2pm. Clean hotel. I can't review the prices for parking, hotel or items because everything was on the company card. Hotel is close by many restaurant and boat cruises. read more

Had an amazing time here!! Came for my cousins wedding had a blast. Staff friendly and accommodating. Rooms a bit cozy for my liking but clean and definitely great for big events and conferences. Bathroom has its plumbing issues no doubt. But the proximity to the wedding venue was the saving grace. Also waterfront definitely helps. read more

Norfolk Waterside Marriott - Hotels Near Me - Norfolk, Virginia

Extremely noisy hotel, people loud and adults running on the hallways . There were 3 events at same time and the wait for the elevators was close to 30 minutes so people push themself into next elevator regardless that elevator was full, this was very concerning and one the guest had a panic attack , there was also a child in the elevator that had to be pick up otherwise he would have been crushed . People slamming door all night as they were going to get ice to drink . I did complain about the noise as I couldn't sleep all night due to noise , front desk gave me to another room , again the guys two rooms down were all watching a game and screaming , mind you this at night and I was on business trip so need to get up early . Bathroom had no body wash or soap on dispenser . At the breakfast buffet , the bread was moldy so I told one of the hostess and they removed it , the cups with coffee marks and silverware dirty The private 24 hr lounge has a coffee machine and some granola bars , yoghurt and chips , but quality is poor . I don't know if the other chain Hotels are the same , but this is the Hotel from Hell . Truly disappointed . I did call the Hotel to complain and due to billing errors on their part , they told me someone will reach out , so far days after I never received a call back read more

I've stayed at better motel 6's. That's not supposed to be some kind of zinger, it's literally true. I stayed at this Marriott for five nights for a conference. First room, reeked of mold. I tried to tough that one out but couldn't do it when I started coughing after one night. I requested to move. Second room lasted three nights. The room was meh, kinda dirty but after reading the other reviews and talking to others, it seemed like I had lucked out. Nearing the end of my stay I put a box of leftovers on the dresser next to my tv and watched the Red Sox Yankees game for about 90 minutes. I went to finish off the leftover calzone, and a friendly COCKROACH was there to greet me. Third room. Smelled of mold but not as bad as the first room. I toughed that one out. I talked to management to give them a chance before I wrote this. I don't like to trash businesses just because I'm pissed. I talked to hotel management who apologized but did nothing. Corporate said someone from the hotel would get ahold of me and they never have (more than a month ago). Almost six hundred bucks later and I can still smell that nasty mold. read more

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The Norfolk Waterside Marriott is "A-OK." I stayed here for 12 nights in September. First, lets talk about the good things. You can't beat the location - right in downtown Norfolk. It's within walking distance of several attractions, restaurants, and bars. Next, the service is excellent! The very best service was in the concierge lounge in the evenings. Now for the not so good. The place seems to be falling apart. When you first walk in from the parking garage, you can't help but notice the escalators. They're so loud, they sound like they're going to come apart. My bathtub drain never completely drained. The refrigerator in the room had a hard time keeping things cold, even on the coldest setting. The place just seems to be falling apart. Finally, though, the parking situation. It appears that the hotel shares a garage with the City of Norfolk. That's OK, except during events downtown. It was hard finding a spot on Friday and Saturday. The ticket system to get in and out of the garage daily is also a little ridiculous. Overall, this Marriott is not bad. However, I guess I just expected more. read more

Where to begin... I've stayed at this property at LEAST 125 times over three years when I was coming to Norfolk religiously several years back, visiting this week has been the WORST, EVER. It started when I arrived. There's a parking garage connected to the hotel run by the city, apparently the hotel and Norfolk have an agreement that Marriott can take ALL of the parking spaces near the door for valet parking. The spots were completely empty which meant I had to walk farther and down stairs with luggage vs walking in directly. Next, at the front desk, my room keys were not ready. I'm not spoiled, but I DID use Marriott's mobile check-in and received a notification later that said my room key was ready and to stop by to pick it up. There was ONE person at the desk with a line of four people... Getting to the room... I'm a Lifetime Platinum Elite member, and all that just means, I've spent a LOT of time living in Marriotts over the years (over 1,000 nights over 13 years) so I'd expect a better room, ant not on the 12th (of 25) floors when my profile says, top floor. In the room, half the TV channels didn't work (see pictures), the bathroom wallpaper is coming off, and THEN.. when attempting to order room service tonight, THE. PHONE. DOESN'T. WORK. SERIOUSLY?!? I had to call the main number from my mobile to order room service. I also called to speak with the manager, was sent to a voicemail so I left a message and never heard back. WiFi... ha! Never connected. There's a troubleshooting "guide" which says to visit a website if the WiFi doesn't connect directly. I went there (see screen shot) and it displayed "thank you, you are now connected" except... I wasn't.... Lastly, I assume the Executive Lounge is under repair? because I was told to go to the 2nd floor for access. Breakfast was decent, but the evening snacks were just on a table with a mini fridge for drinks. Disappointing. I've spent my last two nights here and I will never be back. Way to treat your "valued" and loyal members Norfolk Marriott Waterside. read more

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I have stayed in Marriotts all over the world and I will admit to rarely being as disappointed as I was during my recent stay at the Norfolk Waterside. Acknowledging that they are still in the process of renovation, I will found the service and attention to details to be lacking. While they did acknowledge my elite status upon our check-in. The 'newly renovated' upgrade room felt not so much newly renovated as unfinished. The (empty) refrigerator did not work. Turned out when I tried to plug in the coffee maker that the wall outlet would not hold the plug in. There was no list of hotel amenities or restaurant times. There was no hotel safe. Moreover the staff seemed unable answer simple requests. We asked for a late checkout and were told that they could only tell us on the morning we were due to check out! Not exactly helpful for making plans. (They did finally accommodate the late checkout, which was helpful.) A request for nearby restaurant advice resulted in them insisting we should use the hotel options...and then a vague wave of the hand that there were 'a lot' of places nearby. Fair is fair. The valet parking and parking options are very convenient. They did supply toothbrushes and toothpaste upon request. But, in honesty, the whole thing felt 'not quite ready for prime time'. Maybe when the renovations are complete...but in the meantime we will seek other options next time. read more

Reserved a room for a wedding I was in at this hotel. Manager Mark Schafer thought it would be a good idea to give my room to someone else so now I don't have a room for a wedding I am in at this hotel. His solution was to charge me for a night I didn't stay & claim maintenance had finished repairs so a new room miraculously became available. If I could give 0 stars I would. read more

Hotel is in need of repairs. Despite the fact that we were give 3 newly remodeled rooms, many things were not working properly or broken. The room looks beautiful though. Not sure if the contractor was qualified to do the work or things just weren't installed properly. How does every single electrical socket in the room not fit my iPhone charger. How does a brand new shower leak all over the floor. We got stuck in the elevator which was quite scary. You'd think they would put an out of order sign on it once we got out which we had to climb out. Manager knew as well. Don't even get me started about the front area where you are supposed to be able to park for a few minutes and unload your car. Bell staff should be getting people in and out of there. Check in was chaos. Walked past the Hilton. Would definitely be a wiser option. read more

Bottom line up front: don't stay here unless you want to get sick and see roaches every day. Have to stay here because it is a "choice hotel" for my company. The dining area downstairs has roaches amd the workers, management or corporate dont care about you notifying them. They crawl all over the food and coffee with all the lights on, so you can guess as to how many are there that you don't see People smoke cigarettes inside the hotel, right outside the main entrance where there are signs not to. In the bathroom next to the gym, right by the indoor pool.... which is now shut down. People smoke weed in the hotel and they don't do anything. There is a long list that I have generated that I sent to their website and no one even responded. read more

Norfolk Waterside Marriott - Hotels Near Me - Norfolk, Virginia

This is my fifth year coming here for a company meeting & each year the hotel continues it's downward slide. Don't get me wrong--staff is fabulously friendly without fail. However, they are letting the physical aspect of the business go. I can't remember the last time all the elevators worked at the same time. (Last year they all went out & we had to line up next to the dumpster to ride the freight elevator.) The final impetus for this review is their mold problem. This doesn't happen over night. I will attach a picture of the mold I wiped out of the tub/shower area. Disgusting! Next year I'm going to ask to stay in the new Hilton across the street. read more

Norfolk Waterside Marriott - Mold I wiped out of the tub/shower..... - Hotels Near Me - Norfolk, Virginia

My hotel experience at this particular Hotel was not to the standards of the Marriott name. I understand that the hotel was under construction but the issues that I had with the hotel went beyond the inconvenience of construction. (1) The Valet was $26 per day and due to some seedy activity outside the hotel when we arrived we felt safer to Valet and not parking in the garage across the street. We were asked to call ahead to the valet 15 to 20 min ahead to have the car pulled out. However, whenever we called no one answered the phone. When we went downstairs to get our car we ended up waiting almost 30 min. which is unacceptable and made us late for our meeting. We ended up opting to take a chance and self parking ($13 a day) after the third day because we couldn't chance being late for another meeting due to lack of service. We were still charged for a whole day of Valet even though we did not use it. Park on the 3rd floor and take the bride directly into the hotel. Cheaper, safe, faster. (2) Every Marriott that I have stayed at provides a wonderful FREE breakfast which is a huge selling point for a family that is traveling. We were told about the breakfast and the spread was exactly what we typically see at the breakfast buffets, e.g. Cereal, fruit, breads, eggs, sausage etc. AFTER we sat down we were told that the meal was $15 per person and slightly less for the the kids. Total bill came to $55 for a family of 4. For the price my family would have gone to a nice breakfast restaurant down the street had we known. (2) Hotel Room - The hotel room is modern and beautiful. But the sink would fill with water after just a few minutes. The drains in the sink and the bathtub were slow and would clog easily. (3) Housekeeping - In an effort to be environmentally friendly we opted out of housekeeping after the first night. The next day when we had service we noticed that the basic tasks of the trash being removed and taking the dirty towel on the floor and replacing or providing new towels did not happen. (4) Booking - We stayed at this hotel for a family wedding and when we booked they said that we only had a discounted rate for two of the 5 nights that we would be there. The regular rate was almost double the cost. We later found out from the bride and groom that we could use the same price for all the nights so when I called they made the change. Then upon check out one of our nights was $15 more than the other nights. They said that the rate was only available upon availability and now it was available? I wasn't going to argue over $15 at this point because of everything else that had gone wrong but check your bill at the end of your stay because that it not what was on the original booking. read more

Save your money, book a tent on the side of the road. Anything but here unless you want to be awake at 11:30pm with two small children pondering how you could salvage any kind of vacation time. Let me walk you through our journey... Checked in, pretty nice. Nice room, nice view. Come with my 5 and 2 year old, and booked this because of the pool (yes we came to visit friends at the beach, not just for a pool). Go to the 6th floor...holy cow. Staff lining the outside hallway, but I'm pretty sure if the health department checked out the pool room, it would be closed. Literal wads of hair floating around, all over the ground, etc. I've been in a lot of pools in my life and have yet to feel disgusting while in it. An indoor pool that you can't see your feet, that's freezing cold, and if you move at all you find someone else's hair on you. Alright enough about the pool, let's head back to the room. We're on the 19th floor, so it's a 5 minute elevator ride stopping every floor to pick up people. Back in the room, the door hinge is caught on the door, making us have to squeeze in the room. It's not a first time thing, there's a chunk missing from the door that apparently no other guest or housekeeper has ever mentioned before. Anyways, we're in, and let's immediately wash the filth off of us from the pool. Oh, there's little white spiders all over the floor of the tub. Fantastic, wash them down the drain. 5 year old needs to use the potty before shower, sits on the seat, and damn near falls over due to the seat barely being connected to the toilet. So we're clean, let's get some food. I can't fault the hotel here, but there isn't anything within walking distance that's family friendly. My own observation anyways. You may have a different one. While searching though, I can't even count high enough to be able to add up the amount of drunk people stumbling through the hotel. Great, real family friendly. Alright, found pizza, let's just eat and sleep. Nope. Apparently there is no one monitoring the hotel this late (11pm). Our neighbors decided to throw a party. I call the front desk and just ask them to tell them to keep it down. They apologize and say someone's coming up. At 11:20, no one came, so let's take matters into my own hands and possibly get shot next to where my family is sleeping. Luckily the neighbors were cool when asked to quiet down, but they went from a 10 to an 8 on the music (I can still feel the bass as I type this), and no one has came still (11:43pm now, must take 43 minutes to get up the elevators). If you've read this far, I'm sure you're looking for somewhere else to rest your head. If your responsible for this hotel, I hope this gives you some things to work on. The only thing I really wish at this point is that I didn't book through Expedia so I could leave, but this is only night 1 of 2, and I'm too poor to walk away from the money this place costs. I also wish my kids could sleep, silly me for thinking a "nice" hotel for a family getaway wouldn't have a shared wall with a club, and would respond to a noise complaint at 11pm. read more

Morning staff at the breakfast lounge provided excellent service. They, all of them, started my day off with a smile! Great energy :) it's not easy to get sleepy hungry people going in the morning. read more

Norfolk Waterside Marriott - Desert hour at the lounge - Hotels Near Me - Norfolk, Virginia

This is by far the worst Marriott property I've stayed at in many years. For a downtown hotel, the front is crowded with valet cars to the point that customers must double park, affecting traffic just to check in to hotel. The lobby and hotel halls were so frigidly cold, people met each other commenting on the conditions. After service the next morning/afternoon, our towels were taken and not replaced. The worse was that I could here the entire phone conferences in the next room as if I was sitting in the room. read more

Cool that we were able to get rooms but on short notice but there's no barrier for noise between each room. Could hear neighbor talking, TV, slamming of door, slamming of toilet seat. read more

This is a nice full service Marriott in a great location. It is a little dated but it is still comfortable and clean. The hotel has plenty of amenities such as a pool, gift shop, restaurant and bar and gym. The gym overlooks the Elizabeth River and can make your 30 minutes on the treadmill feel more like 20 minutes. Also, there are some free-weights (dumbbells only) which is better than what you find in many hotel gyms. Just be aware that the gym is a little crowded with equipment so you might find yourself jockeying for floor space. The rooms are comfortable with city views in all directions, but the best views being those of the river. The lobby is getting ready to undergo some renovations so I suspect it will feel a little more modern, but still eloquent, the next time I visit. As I expect with Marriott, all of the staff members were very friendly and on top of it. The hotel is walking distance to some nice restaurants and some key attractions like Nautilus, the USS Wisconsin, the Moses Myers House, the Chrysler Museum and MacArthur Center (a nice mall). Also, the hotel is attached to the convention center. The hotel is close to the trendy portion of Granby Street so nightlife is a short distance away. If you're too lazy to leave the hotel, then Shula's, the hotel restaurant, is a great place to go for quality food and good drink. If you are planning to drive here, just be aware that parking is pricey. read more

Totally renovated Marriott location across from the bay. Lots of military folks here, which seem to be recruiters. It appears many guests are upgraded to the top floor and get the concierge lounge. It does make you feel taken care of. Lovely view and comfortable rooms and bed. I will say they have the fastest elevator I've ever experienced in a hotel. Check-in staff were were friendly. Easy parking in a garage with a walkway to the 3rd floor. read more

I enjoyed my stay here! The lobby is really impressive when you walk in. Check-in was quick and the front desk staff was very friendly. I do wish they would have gone over the amenities of the hotel with me, always good to know where things are located. My room didn't have the sparkle that the lobby had, but it was clean, even if it wasn't necessarily updated. The bed was quite comfortable. This hotel is in a great location downtown, I could walk to pretty much everything I needed. There were quite a few great places for lunch as well as coffee and shopping within a ten minute walk. I stayed during the off season for the area so the hotel was pretty quiet. My key card did decide to deactivate itself, which was a pain. When I went to the front desk to have them reactivate it, they weren't really very friendly about it and didn't apologize for the hassle. Overall if I was going to Norfolk, I would certainly stay here again. read more

I was in Norfolk on a two day business trip and selected this hotel mainly for the location. It's a bit of a challenge to check in because they have such a small off street parking area. They do offer valet parking at $26 per nite. The check in a service staff was better than average. It's a large convention type hotel. It's nice they have the Shula's restaurant on site which was good for dinner. They also have a very nice buffet breakfast with custom made omelets. The room was nice with a comfortable bed. The HD TV was very small and they didn't provide a channel guide. I thought the HVAC was a little loud and woke me several times during the night. I was also disappointed they don't serve coffee until after 630am. If you valet you better call at least 20 minutes before you need your vehicle. read more

Pros: -easy walk to Granby Street (lots of bars and restaurants) -easy walk to Norfolk waterfront (water taxi pick up) -restaurant attached (Shula's) -large 4-floor conference settings Cons: -walls are paper thin -my room wasn't cleaned 2 of the 4 nights we stayed -no free hotel parking ($13/night in a detached garage) -no free bfast -elevators take quite a while to go up and down -poor communications between front desk and cleaning/wait staff -amenable to hosting pro-Trump for president rallys :X read more

If I weren't required to stay here for a training, I definitely would not stay here. Here are all the pros and cons Pros: --Location is great! --Bed is comfy --Everything is clean --they gave me a water view --they allowed me to extend my stay through the weekend despite being oversold --they never ran out of hot water for my morning showers! yay! Cons: --No free wifi in rooms or conference rooms, only in the lobby and the 2nd floor lounge (its 2010, time to get with it! if airplanes can give you free wifi thousands of miles up in the air, this hotel can too!) --They have satellite TV so during a thunderstorm I missed half of game 5 of the Stanley cup!! --They tell you they offer you a refrigerator complimentary if you need one, but then call you back and tell you that they have all been checked out but you'll be on a waitlist to get one. I have been on the waitlist for 3 days already..... --their elevators are scary to ride on, they make loud noises and drop unexpectedly as you walk in them --the elevators also cannot have more than 6 separate floors lit up at one time, otherwise all numbers are cleared and you have to press your floor number AGAIN. this happened MANY TIMES during my stay --when you call room service, they tell you your order will be ready in 15 minutes. instead, you have to wait 45 minutes for your food to arrive --I did not have a flat screen tv (some rooms in the hotel have flat screen) --the housekeeping lady did not understand English or know what "toilet paper" meant. read more

Norfolk Waterside Marriott - piano bar - Hotels Near Me - Norfolk, Virginia

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Obviously, this hotel is under new, awful management. We are world travelers and this has by far been the worst hotel customer service we have ever endured. We have been coming to this hotel for over 10 years for various waterfront events. Always welcomed at the front desk with a cheerful smile; sometimes able to check in a little earlier. This occasion, the experience was horrible. First of all, if they have changed the rule that no one is allowed to check in early, that's all the front desk clerk had to say (I believe her name is Fannie, from Europe). Instead, she gave a half-ass solution that we could check back in around 2-3 to see if our room was available. We returned at 1 and then again at 2. Both times being told the room was not available and check in is actually at 4. We know that. She could have told us that when we first arrived instead of having us come back and forth only to be told the room is not available and check in is actually at 4. My husband and I was left with having to kill several hours until we returned at 4:30 to check in. Wait, it gets better. So we arrive at the front desk, thank God to a different friendlier new employee. She was helpful but needed the managers assistance in locating the room we described. She went back into a room and a Greg Creede came to the front desk. This guy was horrible. First of all, he was rude and disrespectful. Talked to us like we were dirt. When we tried to explain to him the type of room we always get - a double view- he was became outraged and insinuated that we did not know what we were talking about; that we paid for a river view and that's what we were going to get. I was speechless. I could not believe a customer service agent was talking to us like we were children. After about 5 minutes of him fumbling around trying to locate us a room on a diagram, he shoved it at us and said, "Here is the room I've located for you." He proceeded to check us in, give us the check in script, handed us our keys and had the nerve to say if we need anything else, let him know. We will never be returning to this place. I have never been spoken to by anyone in the hotel business the way he talked to us. He needs to be fired. You can believe this feedback is going to his supervisor. My husband and I came here for a quick get away as we both will be dealing with major health challenges upon return to home. We did not need this unnecessary stress. We will be going up the street to their competitor, Hilton Main. read more

great property, courteous front of house and even valet company [!] provide excellent service. great recommendations regarding Granby St restaurants nearby. elevators fast and comfortable; room quiet, well-insulated and temperate; internet service is fast. nicely appointed with side table for room armchair, well lit. nicely updated lav area; would prefer fan. good linens and hot water. the Waterside room view is truly impressive over the harbor and boatworks. would definitely recommend. read more

I'll surprised by the number of negative comments and reviews. I booked two rooms here for 4th of July weekend. The staff was incredibly welcoming and the lobby was high quality, in a terrific location. Plenty to do within walking distance, bars, museums, parks, and a ferry to Portsmouth. I was upgraded to a top floor suite with an amazing view. The pool was not crowded and open until at least 10 pm which was awesome for the kids. The concierge lounge did get a little crowded but the spread of snacks and breakfast was quite good. I would easily stay again. If it matters I'm Titanium with Marriott. read more

Part 2 The disaster that is Marriott continued. It took 4 requests to get our room changed on top of the prior three days of requesting. The maid seemed upset that she had to do our room at 4 pm. She forgot to vacuum and do a good job of cleaning up. Then the premium channels went out and nobody seemed to care... For a 3 days! Outside the room the hallway was dirty. They didn't give coffee cups or water glasses, no microwave. Everybody seemed nonplussed about telling us 'no, we don't know, really' when we made a complaint or comment. They really don't give a s***! All in all, management has fallen down and failed to train the staff. Or, more than likely, management itself has not been trained! We used to love Marriott but can truthfully say it's probably no reason to ever go back to one, anywhere! The location is great... But around the corner are a Hilton and Sheridan so go there!! read more

As much as I am a fan of the Marriott brand and was looking forward to my trip I have been nothing but disappointed from the moment I arrived. - They have no parking arrangement and you left to either valet or park in a city garage. - Front desk: young lady was polite enough but has no idea how customer service is supposed to work. When guests arrive and the room is not ready you don't just look blankly back at the person and not offer up that there is a lively lounge upstairs, or a restaurant through those doors. How about offering to hold luggage and pointing out some since area attractions to discover while you're waiting?? Anything? - Lobby: actually lovely, well appointed and lends an air of old-world style. This is not continued throughout the hotel. - Fitness Center: not bad at all by hotel standards, spacious and decent selection of cardio, free weights and weight machines. The pool/spa is closed for renovations. And a nice waterfront view with floor to ceiling windows. - Rooms: Think 1990s. There is an honest bathtub with wallpaper and tile in the bathroom, far from the modern or stylish up to date look/quality expected from Marriott. In general in need of lots of loving renovation, which they are planning and there is a sign in the elevator about that. A sticking point: the door lock to my hotel room was malfunctioning. Locked in the hallway for 20 minutes waiting for someone to let me in was less than pleasant. read more

Sooooo ...... sitting in the lobby at 9:30 pm and still no room. Fortunately I am surrounded by a lobby full of other travels also without a room. By hospitality standards of a major chain this is unacceptable. Didn't even give a polite reason for the wait. Extremely disappointed. Idea: Maybe offer a beverage or show some sense of empathy ..... nothing. Update: finally got room at 15 past midnight. Update: Hotel and Marriott finally reached out to make amends, very generous, but not enough for a 5 Star review. read more

Disappointing! The only reason I will give this hotel one star is the location is great. Past that one amenity, do yourself a favor and stay at the nearby Hilton or Sheraton across the street. The hallways greet you with the aroma of dank, wet, musty mildewed odor. It literally smells like clothing that was washed and left in the washer too long. My room was set up very awkward. The bed was in the middle of the room but the TV was placed to the left of the bed... meaning you must lie on your left side in order to view the TV, also meaning the person on the right side of the bed won't be able to see the TV at all. Additionally, my daughter called for extra wash cloths because there was only one placed in the room. That call was placed around 8 am... wash cloths arrived at 10:30 am. The smell in the hallways triggered migraines for my daughter. She LITERALLY ran to the room the moment she stepped off the elevator to avoid breathing in the air in the hall. The pool area is a disaster. Please see photos. There's evidence of prior leaks, whomever was contracted to paint and repair those areas needs to refund the hotel any fees that were paid. The hotel has placed signs stating renovations are coming... however, some of what I photographed is neglect! Pure and simple and this place isn't worth more than $70.00 a night until these reservations are come to fruition. My daughter said she thinks we just stayed at Hotel Transylvania. read more

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