I completely ruined a pair of very expensive dress boots. I took them here because it's close to…read moreHome Depot, but I'm glad I picked this place. The shoes were a lighter chestnut, so once I ruined them, the only thing they could do was dye them a slightly darker color...and I gotta tell ya - they literally look better now than when I bought them. I mean...geez...these guys do a great job.

Very expensive for what you get. Sorry. They were also closed a few times I tried to get my stuff.read more

I tried two other places to replace a zipper pull on a vintage Louis Vuitton Speedy. Both said…read morethey could not attach the leather with the LV brass insignias, in a last ditch effort I tried JG on Watson and Jose was able to install a perfectly matched zipper pull and the leather as well. Jose is a master artisan! I'm very grateful. The bag is fully restored to its original beauty! Thank you so very much! Lori H.

I'm so impressed with JG's ability to match a new leather with a VERY worn cushion that was, quite…read moreliterally, held together with duct tape! From a reasonable quote, to a fair estimate that saved us money, to the custom leather repair, I'm so glad we were encouraged to give JG a call! We were so close to sending this couch to the dump, but here she is in her restored glory! JG patiently listened to us describe the color and worked to find the right one for the job. Highly recommend!

Best place in the STL region to buy AMERICAN MADE boots and work boots. A family owned (mom and…read morepop) type of store. They are very friendly and always there to help. Since my first visit, I've been a repeat customer ever since and will continue to support this store.

Great customer service and willingness to help customers. Great guidance and such friendly service…read more I don't feel rushed at all. Super kind. Best boot buying experience ever.

I have deemed Craig the official plastic surgeon of Cobblers because he's the only person I know…read morethat can transform a boot from utter shambles and make it look almost brand new. I recently got these boots and they've now turned into my favorite pair. Over the holidays, I went to a bar and my heel got stuck in the vent. Not once but twice in the same night! Suffice to say, the heels were wrecked! I already knew I would need the bottom repaired but wasn't sure if anything could be done about the scuffs on the heel since I've never been able to have them repaired before. I usually take them to the cobbler on Olive, but after the reading the reviews for this location and people commenting on him restoring the part of the heel I needed, I decided to give them a shot. Upon walking in, I noticed it had a similar layout to the one in Creve Coeur except it's bigger. They have a ton of various items from boot inserts, shoe stretchers, polish, and etc. Craig came out and asked how he could help. I explained that these were my favorite pair of boots and asked about getting the heel fixed. He said he could take care of it no problem, but then took it a step further and mentioned how he could probably clean the heel up as well! I was excited and intrigued, especially since no one has ever been able to do it before. He quoted me at $25.00 (paid upfront), told me what the service would entail, gave me my receipt, and said I could pick it up Tuesday. So Tuesday came and I went to pick them up. When he handed them to me, I was in utter shock. Not only did he fix the heel BUT he managed to repair the leather on the heel and eliminate the scuffs, tears, and stains. I thanked him profusely because I was so happy with what he had done. Being the humble guy he is, he said it wasn't a big deal and insists he could have done a better job. Craig literally brought my boots back to life and did it in record time! Additionally, I have the utmost respect for him since he works alone! I can't wait to have him work on more heels and boots. I can't recommend him enough.

Strangely angry over the phone. Wanted to ask questions but deferred due to owner's aggression…read more Pretty good work on the shoes though!

I genuinely am so thankful for this place. The man behind the counter has always been kind, clear,…read moreand communicative with me. I brought in several pairs of scuffed boots and he told me that since they weren't real leather, they couldn't truly be repaired but that he could spruce them up for me. I went back a few hours later and they looked amazing and it only cost $18. Since I had such a good first experience, I went back several months later to have a dress zipper repaired. They not only fixed the zipper but added reinforcement to prevent the issue from happening again. I will sing their praises all day long!

Service was very fast. Their quality of work is perfection and they are reasonably priced. Best…read moreshoe repair and watch battery replacement in St Louis area

JG did excellent work for me in April 2025. They reupholstered several older pieces: sofa, loveseat…read moreand chair previously owned by my grandmother. They did a beautiful job. The price quoted was comparable to others. They explained what they were quoting and there could be unknown repairs (such as new foam which was not unexpected due to age) they may find once they started the restoration work. We had a couple of changes in the project, but they were very fair and the end result was far better for it. I believe a professional would take the extra care to requote to ensure the end product was good and not just a "cheap" job. The work is quality and the pieces are beautiful. I get tons of compliments and proud. I'm pleased with JG's work and would not hesitate to recommend. Deb W, Webster Groves

This business changed quoted price once I dropped of chairs to be repaired. I drove four chairs…read moretheir only for them to change price they quoited by 50%

This is the best store. The proprietor is friendly and knowledgeable. I've been trying to find a…read morecordovan shoe polish for a month now (I've tried ordering online and my order doesn't get fulfilled), walked in and he had it ready to go. If I can't get the scuffs out, I'll bring them to him and I know the price will be reasonable and my shoes will look like new. At Mr Boots and Shoes, mending is better than ending.

Super bummed. Such a friendly guy but he is a mess. Dropped off a sentimental pair of boots for new…read moresoles in February. They were supposed to be done in a week. Went in a week later, and they weren't started. Two weeks later. Still not done. This happened four times. Then I had some travel and when I stopped by again - he was closed during working hours multiple times. Finally stopped when his door was open and they were no where to be found. He said he would look and call me, but he couldn't remember the color or any details of them throughout our search despite repeating it for him so I don't have much hope. Worst is that he charges for the repair up front. And his only record is the customer's claim ticket (which just went missing on my end and I can't find it). I know I'm at fault for misplacing my ticket after this long. But I figured I should warn others because this is so disappointing and the only reason I entrusted them to him were the good reviews

I've been going here for my shines for years now. There are usually just two guys that do the…read moreservice but they are friendly and reliable.

I asked for the best shine in the shop and was given instead an inferior shine. It was NOT a spit…read moreshine like I get at the other place. I won't be back. :(

IF YOU ARE THINKING OF GOING HERE PLEASE READ THIS!!! STAY AWAY!!!…read more I went here to get 5 pairs of shoes refinished. 6 weeks later I still do not have back my shoes, and two pairs have been RUINED!!! 1) The first time I dropped off my shoes a man named Melvin was the only one at the shop. He took my shoes with a $30 deposit and was unable to give me exact pricing on how much the shoes would be to fix. I left the shoes with him and Reed, the shoe guy was supposed to call me with an exact price. There was a phone call 5 days later and we figured out the pricing. 2) Two weeks later I call to pick up the shoes. The shoes have not been touched because apparently they want more for the deposit. This was never discussed with Reed when we went over the pricing. I have to go in a second time to give them $60 to start working on the shoes. 3) Two weeks later I go to pick up shoes (now a total of 5 weeks) and there seems to be nothing done to some pairs and two pairs look like they have been SPRAY PAINTED. Jeanie is the only one at the store today. She agrees the shoes look in bad shape and tells me to come in 4 days later when Reed will be back. She knows nothing about the shoes 4) Over six weeks after my shoes have been dropped off I go to see Reed to demand my money back. The repair job was laughable. - the soles of 2 pairs were spray painted - there was a rip in a pair of boots that they tried to glue together instead of sew - the shoes that were supposed to be cleaned look the EXACT same as when I dropped them off. I really don't think they were even touched. - I asked them to glue the toe of the soles in some areas and it wasn't done. Reed tells me he cannot refund my money because he does not know what the shoes looked like when they cam in. Keeping in mind Jeanie has told me to wait a week for Reed to be in so he can refund my money. I called the day before I went there to make sure Reed knew I was coming in to get a refund on my money. Reed knew nothing of this. Reed tells me I have to come back to talk to Mr Erlich. That would make it 5th time going to that place. I feel pictures speak volumes so I am uploading some proof of their TERRIBLE work. No one takes responsibility. No one knows whats going on. Their work is TERRIBLE. Please, for your own sake, DO NOT GO HERE!!!