Great, fast, friendly, very informative, and great technology used. Highly recommended! Todd Cockrell and everyone there is very professional & explain everything one by one. read more

This office used to be a great dentist office. Then I noticed a lot of staff turnover. That was followed by a severe drop in property upkeep, cleanliness and standards of care/ lack of staff training. The office conditions during my last and final visit and as one of the first appointments of the day, I was seen by yet another new hygienist, who proceeded to drop the high speed metal polisher on my head multiple times, burn my gums with the laser irrigation and completely disregard the events that had just occurred. I witnessed the dirtiest dental practice I had ever attended. What's worse? The "office manager" when concerns were brought up, repeatedly made excuses for the state of the office and the lack of training provided to staff. My experience at this office was so horrendous I have contacted Arizona department of health services, BBB and my dental insurance provider. read more

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I have been coming here perhaps a year or so now and almost every visit runs about 20 min or more late to start which is highly irritating. They send multiple notes to confirm the appointment via email and text and I show up on time if not ahead. They have a habit of being behind schedule which is frustrating and at this point, I should start charging them for my time lost against the bill. We all have time that is valuable. read more

I'm from out of town. I had an emergency appointment. I was very nervous because I've had my same dentist for 40 yrs and never saw anyone else. They were very understanding and very nice. They took care of my problem with ease and gentleness! I would recommend them to my family who live here in Phoenix! read more

Last Friday morning, Ashely Gonzalez and Dr Rode did an amazing job with me. Ashely did an amazing job cleaning my teeth and didn't hurt me at all like other places that are to rough. An Dr. rode for check up with me and being honest about the work I need. Thank you so much guys !! You guys have amazing people working there. 10 out of 10 recommend read more

I had gone to this office for years and was very happy with the dentists at that time, but like many things, it changed at some point and they didn't seem to have my best interest. We are suppose to be able to trust the people we see for our care. I had several things happen, but the biggest thing was being told I had peridontial disease. I was advised that I needed to come in every 3 mths instead of every 6, which was going to cost me more out of pocket since my insurance wasn't going to pay for the additional cleanings in the year along with other costs. I was surprised when I went to a new dentist and I had informed them that I had peridontal disease, to be told after my exam I didn't have it and my teeth looked good. This was my experience and looking at other reviews, it has happend to others. read more

Your survey comments Easy peasy! Friendly staff, fast & efficient! They made me feel very comfortable during my treatment. read more

Kind and patient employees. Going to the dentist is anxiety inducing based on past experience but everyone in the office was kind and thorough. Kelsie the RDH was exceptional at her job. It had been a couple years of not going to the dentist due to moving and personal reasons so my teeth were not the best. Kelsie did my deep clean and removed all the gunk on my teeth. I've never had a hygienist be able to get them looking so nice! Like new! Dr. Taylor Marie Breeding was knowledgeable and able to breakdown the most pressing issues and discussed my plan of care moving forward thoroughly. I see some negative reviews on here and I understand that dentistry is uncomfortable and you do have to be poked and prodded a lot. However, that is the nature of dentistry and if you have to be poked and prodded, you may as well go somewhere the staff is nice, the area is clean, and clinical professionals are great at their jobs. 10/10 would recommend! read more

I love the care provided by the dental team at Norterra. They are both friendly and professional.

BEWARE Yelpers, this is yet another SCAMMER! They try and lure you in with their "$39 Cleaning, Exam & X-Rays*" just to tell you that you have "advanced periodontal disease" and MUST have more treatment than the $39 as advertised. What they didn't know is that my wife has had regular dental care her entire life and was actually just looking for a closer provider since our old dentist moved his practice. What a way to do business! You guys should be ashamed! Talk about bait and switch! This business is NOT even BBB accredited! (https://www.bbb.org/phoenix/business-reviews/dentist/norterra-dental-group-in-phoenix-az-1000009747) You hva been warned my good fellow Yelpers! (see my photos) read more

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I have been a patient of theirs for five years. I was supposed to have oral surgery in February but the oral surgeon left the practice. They said they would call me to reschedule, still waiting. I had a dental emergency and was told that even though I was a patient that they could not possible fit me in that day. Lack of communication, lack of availabilty and I am tired of the Smile Generations play book of caring about profits over patients. Peace out. read more

I am a church Pastor and I cannot in good conscience recommend NDG. I went into their office with a cracked tooth and asked to have it pulled rather than repaired. They said they don't do that, and then assured me that it could be repaired. Detailed xray's were taken and, then after meeting with their Business Mgr (i.e., F&I closer) I agreed to the $2k+- cost based upon my 'assuming' they would be true to their dental expertise, and correctly repair the tooth. They then attempted to repair it. I endured hours of pain waiting on them to get done. The Dentist who did it was very nice, along with the Dental Assistant and I left feeling like I was treated fairly and honestly. Soon after getting home, the Novocane wore off, and the pain was far worse than before I first went in. I went back three days later, and more xray's were taken, which were then compared with the originals, and nothing had changed. The Dentist(s) then decided that only a root canal could fix the tooth and take the pain away. The Biz Mgr "closer" came in and quoted me an additional cost that was far, far more than what I paid at the first visit. I objected and said once again that I just wanted my tooth to be pulled. I was told by the Dentist(s) they would not pull it and assured me the root canal would take care of the pain. I was pretty upset abut this, and the additional costs incurred, and spoke to my Dentist who assured me they would work out the additional costs with me. An outside Dental surgeon was called in to do the work and I came back in for it to be done. I explained to that Dentist I just wanted it pulled, but he also assured me that the pain would be taken care of. He did not review the xray's in front of me, so I don't know if he actually did look at them. One week later the pain was even greater so I made an appointment directly with that Dental surgeon to take a look as what was going on. This time he made a detailed review of the original xray's, and upon expanding the field of view, he saw the problem. A major nerve was touching the root of the tooth and the only solution was to pull it!! It was clearly seen on the original xray's taken on day one! Pulling the tooth ended up being the only solution any competent patient-centric Dentist, who knew what they were doing, would have initially determined, but they chose a more financially beneficial procedure for them. I went back to NDG for a follow-up visit and asked to see the managing Dentist of the practice to let him know the events that unfolded and how the Dentist who did the initial work assured me that they would work out the costs of the original work done. He adamantly refused and said they don't do that, and would not honor the word of the other Dentist, and then walked out of the room, leaving me thousands of dollars in debt. Their business model is more of a used car pot-lot than a dental practice and I would say to anyone contemplating NDG to find a competent dental firm, any other should do. read more

They don't even deserve a 1 Star. I'd rate them NEGATIVE 10 if I could TERRIBLE bait and switch marketing and AWEFUL customer care from Front Desk staff!!! I scheduled what appeared to be a $39 dental cleaning from their website but then was "schooled" by unprofessional gal at front desk on the small print way at the bottom of their website when you scroll way to the bottom. They advertised $39 dental cleaning and xrays but when I arrived they wanted to charge me $120 for cleaning and then said more if they "find" anything else and recommend more. DONT FALL FOR IT! Very unprofessional group. Will never go to this place again and will tell all my friends and family to never trust them either read more

The office and their staff did a wonderful job. I haven't been to the dentist in five years (I know....) and they made everything as easy as possible. read more

On 4/30/2024 I went in to have my tooth looked at, it had cracked in half all the way down to the roots. It was just awful. I hate needles of any kind & or pain I stated this over & over again to the staff.. So after being shot with needles a number of times by Dr. Taylor Marie Breeding who had no clue how to do her job. I was told the tooth had to be extracted due to the crack being all the way down the tooth. While in the chair (I paid extra for laughing gas) DR. Taylor Marie Breeding removed only 1/2 my tooth & then after being shot in the gums several times to numb the area she was still unsuccessful. Then they literally ripped off the Nitrous mask off my face & shoved a bloody gauze in my mouth & pushed me out of the office & told me I had 20 mins to drive 28 miles out of my way in traffic with bloody gauze falling out of my mouth to an unknown location. I was absolutely devastated that I would be treated in this fashion. I had to find a person who had to leave their place of employment to come get me & drive me inconveniently to a different location (out of my way) to have the remainder of my tooth be removed. Then again I was given more shots, now it's been like 6 shots in about 2.0 hours of time. I advised them I had no insurance so I needed to use a credit card. Later I received a bill from the Happy Valley location demanding to pay in full immediately. I still do not have my partial tooth & it's been over 30 days with absolutely NO communication from them. I reached out to find out when I could get the partial I was being billed for. Now I'm told I have to wait another week to get the partial. This is crazy how they have done business & the treatment toward their patients. Stay away from Dr. Taylor Marie Breeding she should not be practicing Dentistry in any form. I hope to have a tooth in the near future. read more

I wouldn't recommend coming here. Every time I come in they've told me I require an onlay that is not covered by insurance & is over $800 out of pocket. I have no pain or issues with the tooth in question. I drove out to Gilbert to get a 2nd opinion from my friend who is a dentist. She said the tooth didn't need any work done. She also said if & when it does, an onlay would be a poor choice & that a crown would be better & also likely covered by insurance. This place is essentially a used car dealership for teeth. My insurance only covers a handful of dentists & this location is convenient so I'm stuck here until I get out of my current HMO plan. I scheduled an appt months ago for just a routine cleaning. I called the other day because it was supposed to be last week to see if I could change the time of the appt & they said they had nothing in their books, insinuating it was my mistake, yet I had it written the day I called & the scheduled appt in my calendar. They did not apologize or try to still get me in. They said they would probably have a cancellation within the week, but I have t heard from them at all. I wish I wasn't stuck with this office, but want to help anyone else who is considering coming here. Be warned & listen to the negative reviews. read more

I've been a client with Norterra Dental for over 10 years with another Dentist. So, it gives me no pleasure in filing a complaint against Dr.Cockrell. To start, I had a crown ordered from this office and upon waiting several weeks I have not received a call back after making several attempts by calling in and being pu forgotten about. Finally, after several attempts of calling in, I was told that my crown just arrived and so I scheduled my appointment. The appointment set for me was on my winter break from school and unfortunately I was told it needed to be postponed to another date due to a flooding incident. Unfortunately, while waiting to find another day that still worked with my school schedule which wasn't until several weeks later, I finally made it back. Upon visiting, Dr. Cockrell told me that I might need a new crown because over time my teeth shifted, and was never explained to me from the beginning upon my first temp. crown. I now have the permanent crown, but it had to be manipulated and shaved down on multiple visits just to make the irritation stop. After, consulting Dr. Cockrell on my last visit he told me in his own words, "I could care less about your crown, it can stay on a shelf and collect dust for all I care and it isn't my job to notify you when it's ready." I was very offended by his unprofessionalism and misconduct. In the end, I was taken advantage of, didn't receive the services that I paid for. The crown is shaved down to a nub, and my bite is still uneven. After, Dr. Cockrell got upset at me from the last visit, after I called him out on telling me before that the office never closed down after the water damage and I could of had my original appointment, he got very angry and said, "don't blame me if your crown is an issue, it's my fault and I need to take accountability for myself." This is very unacceptable and the services rendered are not done professionally and I'm being brushed off by telling me my crown is fine. read more

I am a new patient and I absolutely love Dr.Cockrell! I was a little nervous being at a new dentist but he made me feel so welcome and did an amazing job with my check up and getting my fillings done! Absolutely recommend getting your teeth done by him! read more

I hate doctors and haven't been to a dentist in over a decade. This was by far my best experience ever in the medical industry. Write when I walk in I fill out forms digitally, don't have to mess w/ paper. The come and get me virtually no wait. I was taken back and had xrays done by a great lady, can't recall her name. I was then introduced to Lauren who looked at my gums and gave me recommendation. Everything was explained very well. I briefly met Dr Purcell and she was excellent as well. About a week later I went back for a deep cleaning. Lauren was excellent, very helpful and friendly. She asked me about my time and let me know how long everything would take. She did a great job on the teeth cleaning. The pricing for a full cleaning was about the same as the pricing in Algodones, so that was a pleasant surprise. I have a new dentist now and will be back regularly. read more

Worst experience ever! Deceptive practice and pricing. Dr. Cockrell was caring, compassionate. Hygienists, X-ray techs great. Billing and support staff is AWFUL. In particular the office manager Melanie. Unfortunately thats who you are stuck dealing with pre & post procedures . I needed extensive work due to stress, jaw clenching. Being furloughed due to covid I told Dr. I couldn't afford to do the high $ crowns. He assured me crowns I chose were perfectly fine, been used for years. Doc doesn't discuss pricing. The front office attempted a hard sell. What they didn't bother telling me was they were going to charge me a $240 surcharge ABOVE my insurance contract rate PER CROWN. After several attempts for clarification Melanie claimed insurance dictated surcharge due to cheap material used. Not true. Delta Dental does not tell practices to surcharge. After months of going back & forth, filing a complaint & asking to speak direct to doc, Jason (no phone number, no title) called me from a blocked number to tell me they met me half way and I will have to pay $700 of the $1400 surcharges. He claimed the codes they use to get pricing is for old metal silver crowns even though it stated very clearly on all of my EOB's that it was metal with porcelain overlay. I paid in dispute only to protect my credit. read more

At 54 years old, I have been to a few dentists. Today was my first visit to Norterra Dental and I cannot say enough nice things about them. From the initial greeting as I walked in the door to the moment I left, everyone was amazing. They listened to me as to why I made a change and took that into consideration when determining the work the we needed to do. This visit was painless....I have never had a painless visit, EVER!!! Two caps, reasonable cost, no pain, great bedside manner...I am sold. read more

I want to keep you from having the same experience I did - DON'T GO HERE if you have an emergency dental need. Over the weekend I took a fall and knocked my front teeth out of place. The emergency room told me I needed to book a dental appointment first thing Monday morning. When I called Norterra, the earliest they could get me in was 2pm - even after explaining my emergency need. After begging, they agreed to let me show up and wait for a spot. When I arrived, I knew I'd have to wait. When I finally got x-rays and saw the dentist, it was horrible. He spent two minutes evaluating my x-rays and my mouth and quickly told me I would need to pull all four front teeth and get implants. "But not today," he said. "Come back and see me in a month." A MONTH. No explanation, he left the room while I burst out in tears. He did nothing to offer a solution, nothing to dull the physical pain, and nothing to sooth the long term fear. He simply left and didn't return. I was escorted out by a nurse. My emergency ended with braces and a full come back, without having to full any teeth (let alone FOUR!). Just take my advise, you don't want this experience. Don't go here, for your own sanity and future longevity of your dental care. read more

Services: Check-up, Cleaning, Orthodontics (Braces) I love this place! Check-up: Dr. Purcell and her team were so thoughtful and took their time speaking with me about each step of what they were doing and the health of my teeth. They also answered all of my questions immediately and thoroughly. Bonus: They were friendly and really seem to like their jobs! Ortho: Troy Christensen is my hero! He carefully examined the braces I had put on in San Diego, and explained his recommendation for a better course of treatment. He and his team carefully used the latest technology to give me exactly what I need to have the smile I've always wanted. He took his time to measure and examine each bracket, and checked in with me each step of the way to see how I was doing. His assistant was also very skilled and absolutely lovely. I left feeling excited about the future and smiling because they were so professional and fun-no easy feat given that I had old braces removed and new ones put on in the same day. The only reason I'm not giving 5 stars is because Norterra's office manager, Melanie, seems to have forgotten that customer service is part of her job. Her responses are short and her tone is condescending. It's a hard thing to deal with right before heading into major procedures. read more

My first few visits here were great, I had a great dentist that provided me great service. Then on my 3rd/4th visit, the office staff just swapped my dentist with a new one, Terry Peterson, DDS--whom was terrible. He misread my chart and gave me feedback about the wrong patient. Then after correcting the issue, he was very defensive and uncomfortable to be around. I then had to return over a course of two days to receive a two fillings and a root canal. During the fillings the same dentist, Terry Peterson, DDS, had a difficult time with the tools, which exaggerated the process to the point where I experienced so much jaw pain from having to keep my mouth open for so long a period (a procedure that would otherwise take 30 minutes, took him over 2 1/2 hours). I got so frustrated with his clumsiness that at one point I had to ask him to stop and get his act together. When I returned the following day for my root canal, I first met with their Endodontic (which went fine). However, after that procedure was completed I had to return to Terry Peterson and have him fit on the crown. The procedure, again, took over two hours. He did apologized for my poor experience, but in a backhanded way he blamed it on my teeth. Ridiculous! I returned within a month complaining of pain from the teeth he worked on. While chewing on food, my teeth feel brittle, as if they are about to break, and after chewing they feel as if they always have food stuck in them when nothing is there. He assured me that nothing was wrong and the discomfort will subside within a year. It's been a year and I still experience the same exact symptoms--I can't even chew on the left side of my mouth as a result. I have called back to this office asking if the damage can be fixed and the office staff said they could only do it if I pay for the correction, which is ridiculous. Do not go here, it's not worth the frustration. I would not even recommend this place to my worst enemy. read more

I was just supposed to get a couple fillings and the cost came out to over 1500!!! Still struggling to pay it off and now my credit is screwed. They will try to charge you for everything they can. If they initially showed me thr cost, I would have went elsewhere. But they wait until the end to let you know. Don't fall for it! read more

I used to really hate going to the dentist. Having lots of bad experiences with The Dentites, I developed quite the anxiety when it came to anything teeth. However, that changed with Norterra. The friendly, professional staff at Norterra goes the extra mile to put its patients at ease. The dentists, dental assistants and dental hygienists each take the time to address any questions and/or concerns with respect and expertise. The office staff is always friendly and helpful. Norterra also offers a wide variety of interest-free payment plans for more expensive procedures. To boot, everything from booking an appointment to checking out is simple and hassle-free. I've been very impressed with the dental work and service I've received from Norterra, and I would recommend them to anyone. read more

Similar to the other {earlier} review, I was moved to Phoenix, and so I needed to find a new dentist. Was originally put off on the phone with person doing the scheduling, but in person they were very efficient, cordial, and professional. Today I had my cleaning, a minor filling, and the usual bank of Xrays and pictures of each tooth. The latter is rather amusing, but does make for great discussion of benefits and treatments. Its great to be able to see your tooth, as others see it, and if there is anything amiss --like in my case, a tiny missing filling that they were able to fix! Another nice touch, is that the rooms have monitors, so bring your favorite DVD, and you can be so entertained instead of the usual ceiling tile and the intent faces of the staff peering into your oral cavity. I would recommend this, especially if you bring a comedy, as that seems to always lighten up everyone, including myself. Extra points if you bring in "Little Shop of Horrors" or "Sweeny Todd". I met with two of the Dentists today, both seemed both knowledgeable and professional. One nice touch -- they give you sunglasses so that you are completely shielded from the glare of their lamp. That is a first for me, and I have been going to various {good} dentists for 30+ years -- in MI, and recently in Los Angeles-- Nobody ever did that prior. The attitude in the office for 8:30am was quite upbeat and they were good with the humor and able to answer all my questions. I would say I am a very picky person when it comes to medical and dental care -- having seen/felt less than adequate care in others. My teeth definitely were quite clean leaving the office today. They offered various analgesics {I declined} if you are so needing to be free of pain-- during the cleaning, which may help others? I have always felt that for cleanings, I should be able to feel the pain, so better to help the hygenist/dentist with any gum issues. [Alyssa -Hygenist] For my filling they did numb the tooth, which did NOT numb the rest of my mouth, a GREAT feeling, as I was able to eat within an hour afterwards with none of the "half-asleep" mouth issues that prior filings/oral work have caused. My Insurance covered most of today, so I was left with a 55$ tab which I consider quite reasonable for the various treatments given today. Unless something drastically wrong occurs, I will be happy with this office of dentists, and visit every 4 months or so, as I have found those cleanings to be very effective in making sure I have no need for any filings, crowns, or gum recession! Truly, an ounce of prevention is worth more than a pound of the cure. Anyone who has had a filing, let alone a crown, or worse, can attest to that statement. In summation, a very good experience, worthy of the five stars. Anyone who has seen my reviews, knows that this is VERY RARE, indeed. read more

I always have a great experience everytime I visit Norterra Dental Group. The staff is incredibly friendly and works hard to get me in and out of there. It's so nice to walk in there and have the staff remember my name and ask how I have been doing everytime. Working 40 hours a week makes it hard to schedule appointments, but I am always able to get an appointment with Dr. Ewell that fits my busy work schedule. I always feel comfortable and know that I am in good hands. The dental assistants are always kind and friendly, it's refreshing to not feel like just a patient to them. I recommend Norterra Dental Group to my co-workers and friends/family because I know they will be well cared for. read more

Tried them once. New patient exam. Not going back. Lots of downtime between each step in the first visit process. Dental x-ray tech had to re-take pictures. Told them I have a doc I have my root canals done with. But still tried to push their docs (no respect for the customers desire by continuing to ask). Now I'm getting emails from them about it. I was waiting for someone to come in to do my cleaning. I left after waiting 10 minutes for someone to show up. read more

I needed a place to bring my kids for their cleanings and I had heard great things about this practice from friends and neighbors. I called and was amazed that they had Saturday appointments! This was music to my ears since now I didn't have to schedule their appointments around my crazy work schedule. Not only did they have Saturday appointments but they scheduled them for the same time. Added bonus!! They were wonderful with the kids. They took their time with the kids and explained everything they were going to do with them. The room had a TV and a movie playing for the kids and after the appointment, they got to pick out a prize for doing such a great job. I was so impressed with how they treated my kids, that I decided to transfer there. I had seen two other dentist in the past three years who had both told me I needed work done on my one tooth. I had put it off because the pricing out of pocket was so much. When I went in for my first cleaning there, they told me I had to get the work done sooner than later (which I knew was true because I had been putting it off for so long). But I was still worried about my out of pocket expense. When they came back and told me it was going to be almost $375+ less than the other two dentist had told me and they were willing to do a 3 month payment plan without having to go through the whole credit check, I was very happy. They have been wonderful and very willing to work with you. I am so afraid of the dentist but they make it very easy for you. I HIGHLY recommend this dentist!! read more

If your looking for a great dentist with state of the art equipment and an amazing staff, This is the place. I take my whole Family to Norterra Dental due to the professional and kind staff and state of the art equipment. I am 33, and like everyone, I do not really enjoy going to the dentist. But, now that I have found this place, we are all looking forward to going ever 6 months for our check ups and cleanings. My 6 year old daughter was treated like a princess and the DR's and staff were wonderful to her. Now she ask me once a month if she can go back. It amazing. Trust me, you will not be let down. They make you feel comfortable from the moment you walk in, to the cleaning or dental work there doing on you. No pain and your in and out quickly. Norterra Dental is the way to go. read more

A little background information about my dental experience. Prior to coming here, I hadn't been to the dentist in several years due to a horrible past experience with a different dentist. Needless to say I was super scared to get back in the Dental chair. I heard great thing about Dr. Cockrell from friends who are patients of his so, I decided to make an appointment. I am so glad I did! The office staff made me feel so welcomed and comfortable. Dr. Cockrell was very patient and gentle and explained everything to me. Fast forward to today, he has been my dentist for the last ten years and each time I go in it's like I'm family with the whole staff. They are all so incredible and always make me feel special. I'm so glad I trusted the referral of my friends and gave them a chance. Dr. Cockrell thank you for always taking such great care of my entire family. You're the best!! read more

This place is a nightmare and I will have to agree with most / majority of you folks who have filed complaints. Unfortunately this has been the first ever worst dental experience that I have encountered. Zero Rating read more

I would highly recommend this office to anyone looking for a new dentist. The staff is friendly and efficient. The office is clean and modern. All functions are integrated into their digital system. You can easily look up past records, as Sonia did for me today so I could compare my periodontal chart from the last visit. Sonia also takes the time to explain what she is doing/looking for and she and Dr. Ewell both detail recommended home care options. After taking her suggestions on my last visit ( purchased an electric toothbrush, Sonicare) we saw improvement on my periodontal chart and also had less plaque to remove. read more

I have been a patient for approximately 4 years and have just discovered what others have already noted in their reviews. They have very deceptive treatment and billing practices. I went to them, in a great deal of pain, was told I needed a crown (crowns seem to be their bread and butter). Not just any type of crown a Bruxir Crown. Ashley presented me with an estimate of how much it would cost after the insurance paid their part, $988. I told her I could not afford that and that I did not have a credit card to put it on, I was ready to leave. She told me that they had in house financing. The first options were still too high, we finally agreed on 6 months with me paying $200 towards the $988, financing $788. Then I received my explanation of benefits (EOB), which stated that I actually only owed $405. When I went in to have the crown work finished I reviewed this with the front desk. This was their math on 1/22 - estimated charges $1999, after adjustments $1303, after insurance payment of $315, left $988 (which I paid $200 towards). Now on 2/14, this is their math $1205 - $582 = $623 + $405.50 = $1028 - this is how much they stated I really owed but they were giving me a break. I do not know how much I really do owe and it wasn't what they billed my insurance company. They are end billing me for the higher priced crown, which they said I agreed to. I agreed to what I thought was a covered dental procedure by my insurance company at no time did they tell me this Bruxir crown is not a covered benefit and that I would be on the hook for the difference. At no time did they offer me a less expensive option. It is on their estimate but it wasn't verbally discussed. BEWARE! They will not tell you the whole truth and nothing but the truth. Their billing practices are deceiving and it becomes your word against theirs. I agree with other reviewers if there was an option for NO STARS I would have selected that option. read more

Our family of 6 has been treated by Dr Cockrell for over nine years. We have moved a lot and been under the care of at least a dozen dentists in previous years. Dr Cockrell is BY FAR the best dentist we've ever had! He is very knowledgeable, ethical and has excellent assistants and Hygienists. And even though we have moved (again) having this level of dentistry is worth he travel! read more

Office is clean and modern, staff is friendly and efficient. Good experiences for me and my family, particularly with dentists who took the time to go above and beyond what I expected. read more

Friendly and professional, everyone that worked with me did a great job. They worked with me and my crazy schedule to make it possible to get my treatment done when I needed it read more

They tried to pull an insurance scam on us! My wife and I had new patient appointments and both of our doctors really pushed for crowns for each of us. My need for a crown was very questionable. They suggested that we both get them done that day. We were told that, with our insurance, we would have to pay $1399 each. That was a bit more than we were ready to pay so we decided to wait. We went home and immediately contacted our insurance provider armed with the quotes that were provided to us. We learned that for the (same procedure number) crowns, we were only supposed to pay $350 each. So, instead of charging us $700 for two crowns, they were trying to charge us $2,800. We called the office and explained the discrepancy, and after being put on hold for several minutes they returned saying that we were correct and that "their computer made a mistake" and that they would "honor" the price. No Thank you. All trust was lost and they made no attempt to repair the damage that was done. Doctor Todd Cockrell actually told us to go ahead and put in on yelp so here it is. They tried to rip us off and we caught them. read more

I'm not at all happy with their work, be it cleanings or fillings! One out of three cleanings there was good and that was the Zoom ($300) treatment. The other times I still had tartar on the backs of my teeth that the hygienists didn't bother to remove. I had a small chip on my lower front tooth that my prior dentist had fixed & it was good for at least 8-10 years. That filling fell off while eating a burger in 2014. I went to Norterra & they fixed it, but it only stayed on for two & 1/2 years. Eating popcorn and it was gone again. I had them replace it in late Oct. 2017 and now six months later while flossing, it fell off. No warranty on any work done there but I could schedule another appt - No Thank You! Find a dentist that backs their work, as this place does not. read more