Initially, I was wary of doing business here because I saw the negative reviews, but I had a great experience. I was helped by Ashley, and I highly recommend her to anyone else looking to purchase a vehicle. Even though my appointment to view a car was at 7:30pm (half an hour before closing time!), I was warmly greeted, and at no point in time did I feel rushed, even though she had to stay at work longer because of me. I really appreciated Ashley's honesty when she didn't know an answer to a question. Love a person who can admit when they don't know something and then go find the person/resource with the knowledge! She made sure to get me the info I needed. Also, when I messaged her the day after my purchase because I noticed something that I had missed when initially viewing the car, she responded very swiftly and got me set up with service right away! Shoutout to her manager, Mark, John from Warranty, and David from Finance as well, who all helped make the purchasing process go smoothly~ Satisfied with my new car, and the service that I received! read more

BE WARNED -- I WOULD NOT BUY FROM NORTH COAST MITSUBISHI OF AKRON. PLEASE READ WHAT I AM CURRENTLY GOING THROUGH. Everything I am describing here is based on my personal experience and is supported by documentation. I purchased a 2022 Nissan Frontier Pro-4X from North Coast Mitsubishi of Akron. Within four days of purchasing the truck, it experienced a major electrical failure. North Coast took the truck back for repairs and ultimately had it in their possession for nearly two months. My insurance company paid North Coast approximately $11,000 for the repair after I was told the problem had been identified. I finally got my truck back, and within approximately 35 miles of leaving the dealership, the electrical problems returned. The truck is now at an actual Nissan dealership, that North Coast authorized to do further repairs after acknowledging they did not fix it correctly,and it has been more than four months after purchasing it, I still do not have a reliable, functioning vehicle. In my possession. What has made this experience even worse is how I have been treated while trying to get help. I have been hung up on, belittled, and repeatedly given information that has not resulted in a resolution. During one phone call, a sales manager apparently did not realize the call had not disconnected, and I heard comments referring to me as "f--ing stupid" and "a baby," along with laughter and a comment that it was not their problem because I was stupid enough to buy a used truck. That is how a customer was discussed after purchasing an approximately $38,000 vehicle from this dealership. I have also repeatedly attempted to escalate the matter. I requested the names, email addresses, or phone numbers of upper management within the North Coast Auto Group so I could speak with someone who had the authority to resolve this. I was unable to get that information through the dealership. Meanwhile, North Coast accepted approximately $11,000 from my insurance company for repairs, yet the vehicle experienced the EXACT same electrical problems almost immediately after it was returned to me. I have now made four vehicle payments on a truck that I have effectively been able to use for less than a week, in four months of owning it. This has also affected my employment. My job requires me to have dependable transportation and to travel for storm duty. I bought a four-wheel-drive truck specifically in part because I need a reliable vehicle for those responsibilities. I have now filed a complaint with the Ohio Attorney General's Office. I also have extensive documentation, including emails, repair records, insurance correspondence, time-stamped photographs, and information from the Nissan dealership that currently has the truck. I encourage anyone considering purchasing a vehicle here to do your own research and read the dealership's reviews before signing anything. I am not asking for anything unreasonable. I want one of two things: Fix my truck fixed completely and correctly at no additional cost to me, or buy the vehicle back so I can move on and purchase something dependable. I tried for months to resolve this privately. I would still prefer a fair and professional resolution. But after more than four months, approximately $11,000 in insurance-paid repairs, four vehicle payments, countless phone calls, and a truck that is still not fixed, I believe prospective customers deserve to know about my experience. North Coast: I am still willing to resolve this professionally. I am simply asking you to stand behind the vehicle you sold me and the repair work you were paid to perform. read more

This is an update regarding my experience with North Coast. I filed court proceedings regarding this matter, and it was ultimately resolved through mediation and settled out of court. I am sharing my experience so that other consumers can make informed decisions before purchasing a vehicle. Based on my experience, I encourage anyone considering doing business with North Coast to carefully review all documents before signing or initialing anything and to ask questions about any terms or disclosures they do not fully understand. Do not rely solely on verbal statements regarding a vehicle's condition, prior damage, inspection history, or information contained in third-party reports. Take the time to read every document thoroughly and ensure you understand what you are acknowledging before signing. In my case, I later learned the importance of carefully reviewing all paperwork, including documents that may state the dealership is not making representations regarding the vehicle or that information from third-party sources cannot be guaranteed. Once documents are signed, those signatures may later be cited as evidence that disclosures were acknowledged. Consumers should remember that state and federal laws provide protections against deceptive business practices and misrepresentations. However, one of the best protections is to carefully review all documents, ask questions, and seek clarification before completing a purchase. My dispute with North Coast was ultimately resolved through mediation and settled out of court. I am sharing this information solely to help others make informed purchasing decisions based on my experience. I may periodically update this review with factual information regarding my experience so that consumers can remain informed and better understand the importance of carefully reviewing all documents before completing a vehicle purchase. read more

BEWARE READ LOW STARS FIRST.!!! 0 stars: I had an extremely negative and frankly alarming experience with North Coast Mitsubishi. I strongly urge anyone considering doing business with this dealership DO NOT DO IT or proceed with extreme caution. On October 22, 2025, I purchased a 2021 Dodge Durango Citadel from this dealership. Before finalizing the purchase, I specifically reviewed the Carfax report with salesperson Malik Jenkins. The report noted prior damage, and I explicitly asked for more details. I was told there were no photos available and was assured, clearly and directly that the damage was minor and limited to the front bumper, purely cosmetic, and that the vehicle had been fully inspected. Within days of taking possession, the vehicle began making loud, unusual noises. Concerned, I eventually brought it to a certified Dodge dealership for inspection. What they found was shocking: structural damage to the front crossmember, a critical part of the vehicle's subframe. This is not cosmetic damage, it is a serious safety issue. The component showed clear signs of prior impact and attempted repair and required full replacement. Let me be absolutely clear: structural/subframe damage is not "minor bumper damage." It directly affects the safety, integrity, and value of the vehicle. Had I been told the truth, I would never have purchased this vehicle under any circumstances. The dealership is now claiming that I "understood there was prior structural damage." That is completely false. At no point was structural damage disclosed. Instead, the damage was minimized and misrepresented. A signature on paperwork does not equal informed consent when material facts are misrepresented or withheld. This situation leaves only two possibilities: * The dealership knew about the structural damage and failed to disclose it, or * They failed to properly inspect the vehicle despite claiming that it had been inspected and was safe Either scenario is UNACCEPTABLE. I made multiple attempts to resolve this issue directly with emails, phone calls, and even certified mail to management, but received no meaningful response or accountability. As a result of this experience, I am now dealing with thousands of dollars in repairs, diminished vehicle value, and the stress of having unknowingly driven an unsafe vehicle. This was not just poor customer service, this was deceptive and underhanded business conduct. Misrepresenting a vehicle's condition, especially when it involves structural safety issues, is completely unacceptable. They're claiming that because I initialed paperwork stating there was no damage, I'm now responsible for serious issues that didn't even present themselves until days later; despite being told the vehicle was in good condition. An underhanded position that ignores the reality that no reasonable buyer would seek an inspection when the car appeared to run perfectly and was represented as sound. I would not trust this dealership to be transparent or honest about the condition of any vehicle they sell. BUYERS BEWARE! They also have a lot of complaints on AG site, I wish I had looked at that first. Pics show how I was driving and then claiming they did an inspection DON'T FALL FOR OUT TEAM WILL CONTACT YOU BECAUSE THEY'LL JUST TELL YOU THAT YOU SIGNED/INITIALED AT PURCHASING. I WILL continue to update this post so potential buyers can beware read more

I bought a 2023 Tesla Model 3 from North Coast Mitsubishi in Akron on Sept 28, 2025, for an agreed price of $22,449. The entire deal was done electronically, but the dealership didn't send me any paperwork until Oct 10--almost two weeks later--despite my repeated requests. When I finally received a document, I was shocked to find they had added over $4,000 for an extended warranty that I never agreed to or was even told about. When I contacted them to dispute it, the finance manager became defensive instead of helping. I have proof showing I didn't receive any contract until Oct 10. In my opinion, this dealership used deceptive sales practices and hid unauthorized charges. Be very careful and review everything before signing anything with them. read more

My recent experience with this dealership was incredibly frustrating and a complete waste of my time and money. I was interested in purchasing a 2022 Tesla Model S that they advertised with a clean CarFax report. Before making the two-hour drive, I specifically called and confirmed that there were no conditions to receive the listed price and that the vehicle had no prior damage. Both claims were explicitly denied over the phone. Given their assurances, I rented a car (as my previous vehicle was totaled) and drove four hours round trip for my appointment. The sales representative was friendly and the test drive went smoothly. However, when I expressed my interest in purchasing the car outright, the finance manager appeared and informed me that to get the advertised price, I would be required to finance through them. This was the first major red flag, directly contradicting what I was told earlier. As I was reviewing the finance terms, they then casually dropped the bombshell: the car actually had structural damage. When I immediately stated I was no longer interested, a manager came over and showed me an auction report that clearly documented this structural damage. Had they been transparent from the beginning about the financing requirement and, more importantly, the structural damage, I would have saved myself over four hours of driving, the cost of a rental car, and valuable time spent at their dealership. It's clear this dealership engages in deceptive practices, and based on other reviews I've since read, this appears to be a long-standing pattern of behavior. I strongly advise against giving them the benefit of the doubt. read more

Called for an appt. to test drive a vehicle and was told it would be ready for me. I called an hour before arriving to ensure the vehicle was ready and was assured it was. Drove to Akron only to find the car was not there but that they had another one that was more expensive. No Carfax report without pulling teeth to get one and then told that it was a great but even though it had been totaled by the insurance co. What a bunch of buffoons. No transparency, muddled information and downright dishonest. See Ya! read more

I would give zero stars if i could! They are scam artists. I was working with Emily to purchase a vehicle (out of state). She told me I had to do Lemon Squad for out of state purchases and assured me over and over that the vehicle would be held for me because I ordered the Lemon Squad. I was ready to buy without it. I even asked her if I could put a deposit to make sure the vehicle was held. She told me it was not necessary and assured me again that the vehicle was mine. I submitted all my financial documents for the purchase. Then they turned around and sold the vehicle after I placed the order with Lemon Squad and got my financing started! And they would not refund my money, i had to chase after Lemon Squad to get my refund. Now they have my financial information to do who knows what with. Terrible business, scammers! read more

Drove an hour to get there to find the vehicle I wanted see would not start. I immediately got a sketchy feeling sitting at a desk between a snoop dogg want to be and a kid fresh out of high school running his cell battery dry looking for a co signer. I did find a vehicle, same model, but nicer than the one I wanted to see. It was priced fair and still had some factor warranty remaining. Jacob, was a great salesman. Personable and mostly upfront. I would recommend him. After the typical back and forth bull, I finally got the deal I wanted and felt comfortable with. However, the finance guy was a little pompous and a little bullshttter. I have a 840 credit score with a $149k income. He came back with 8.5%! He said there was nothing he could do. Told me "you're only looking at $20 a month with a lower rate". Sure, I'll play your game. I liked the vehicle so I did go through with the deal. The next day, I went to Capital One and got a 6.5% rate. So Northcoast Mitsubishi was obviously NOT looking out for my best interest. So I'm not looking out for them. I refinanced immediately. And they can pay the penalty imposed by the bank to the dealership. I got the sense they are used to dealing with high risk borrowers. Again Jacob in sales did a good job. But the joker in finance earned your 2 star review. read more

BUYER BEWARE With months of research on many brands/models, along with test drives and time sitting at dealerships, I went forward with North Coast Mitsubishi of Akron. I took the time to drive to Akron to purchase a vehicle I was promised, which included my Mazda lease trade in. I was asked at the time of purchase to give a rating prior to being handed the keys, I originally set at "5-stars" due to the staffs assistance and friendliness that quickly started to deflate after a day. The paperwork had incorrect information, which they already were told to update prior to signing. I had to drive in and get it fixed, which they adjusted my odometer reading and filed up the tank because of having to drive there to get it updated. One other sheet was incorrect during the process, but finance said it was fine and wouldn't affect anything moving forward. Also the 100k warranty language has major flaws in it which I pointed out during my visit at the Cleveland location. Just make sure if you are buying or plan to buy the vehicle you read through it completely. They promised me at signing multiple times they would cover it if I decided to buy the car out but wouldn't put anything in writing, which now I see why. After leaving there, I thought I would be good to go...On a more major note, they kept telling me I was good with the previous lease turn in and didn't need to do anything else on my end, well almost two months later, I'm still trying to get them to handle the Mazda portion of it and the vehicle has been purchased and is now off their lot. My account still shows as two months payments due with one outstanding payment due. I have been in communication with Mazda Financial and Mark, the salesman at the Mitsubishi dealership. He keeps saying Jon will touch base with me...still waiting! I'm spending more time dealing with this than I did researching vehicles. On a similar note, I seemed to know more about the vehicle I was driving than the salesmen I was dealing with. Note phev will cost you more even with the amazing rebates. You may save a little bit a month, a tiny bit, but even with that you still pay more because you also have to pay more for license plate renewals. They won't share these secrets with you. It is a wash and most likely will cost me more in the long run (TBD). There were other dealers I would go with if wanting a Mitsubishi, so check reviews before moving forward. Shopping for cars are never really fun and most dealers have bad reviews but must say there are some good eggs out there, one being Classic Mazda of Mentor. They are so worth the drive, trust me. I made a huge mistake not just moving forward with them! Most important lesson, DO NOT GO WITH Notth Coast Mitsubishi of Akron! read more

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We inquired and purchased a used Tesla Model X 2022 Plaid from North Coast Mitsubishi Akron yesterday. We were out of state buyers (Wisconsin!) which was very anxiety provoking but Jacob, Kristine, and Justin all made the experience phenomenal. They were extremely communicative, responded to all of our requests (walk around video, questions on quality, pricing transparency, etc). There were NO surprises and everything was exactly as we hoped. Flying in with a one way ticket to get the car we wanted from 600 miles away ended up to be a fantastic decision (despite driving back being tiring!). We would absolutely recommend working with them again and were happy to do business. Very transparent, friendly, not pushy, and appreciated their patience with us. Thank you guys! read more

Originally I had rated 5 stars on Google. My salesperson Mark and all the staff were very nice. Here's my gripe. The vehicle I purchased wouldn't start after making a single stop stop on my way home with it. This continued to happen randomly for the next 2 days so I had them take it back to sort out the problem. Which took 12 days. It ended up being a control module causing problems with the push button start and they have fixed that. HOWEVER with the new module the vehicle's factory remote start no longer works. I'm incredibly disappointed and angered by this. I will not recommend this dealer to anyone. read more

If i could go negative i would. All i wanted to do was look at online inventory. First thing their website does is make you enter phone number and other contact info-started to do that then next page wanted name, address etc. I decided NOT to move forward as i only wanted to look. Before i even closed the browser they called me. My BF talked to them said just looking. maybe in next month will purchase. Asked a few questions they couldn't answer on warranties etc. Said if/when we decide WE WILL CALL YOU. Since then i have received about half dozen emails, several text messages, one to confirm an appt WE NEVER MADE!!! Phone calls are up to about 8-9. Even AFTER I told them the other day due to harassing me i wouldn't go there anyway--I get ANOTHER phone call today about their deals---I AM NOT INTERESTED!!!! I WENT ELSEWHERE. STOP CALLING ME!!!! read more

Came in for a test drive but wanted to try more than one vehicle. They didn't have what I wanted on the lot, but Trey Shaw, found out they had what I wanted at another location and made arrangements to have it transferred to his store they same day so I could test drive itas well. Thought that was excellent customer service. read more

Got my car for a decent deal, but the dealership uses those typical tactics to put the pressure on you and push the sale. I feel that they were intentionally not forthcoming about a handful of small things (windsheild chip), and overall care of the car. Nothing like getting a new car and then having dash messages come up that tell you it's time for an oil change 5 days later. read more

Saw a deal for an Audi Q5 here. The deals are pretty good here. Marcus the manager was especially helpful as well. He gave us a coupon for future oil changes and was able to change the batteries in my keys on the spot. The only thing I would watch out for is the front staff standing at the computers are pretty uninviting and don't even pay any attention to you as you walk in. I've stood in front of them for more than five minutes and continued to be ignored. The boss of the people who man the front is the absolute worst and needs to go. He took hours just to come to me to swipe my debit card for the purchase. read more

I thought long and hard about posting this review. I don't like to leave negative reviews about businesses but I feel like this dealership did a lot to earn this review. I just made my 2nd purchase from the North Coast Auto Group, my first purchase was a Mustang that I bought at the Bedford location back in 2017. That was a good experience and so I thought that I would give them another shot, even though I'm located all the way in Pittsburgh. After researching their website for a couple weeks, I found a truck that I was interested in. The truck was located at the Akron store. Bedford is closer to Pittsburgh so I made an appointment to bring in the Mustang to trade it in and purchase the truck I found, a low mileage Ram 1500. They agreed to get the truck from the Akron store and bring it to Bedford. I called to confirm my appointment prior to leaving Pittsburgh before making the long drive to Bedford. Just as I reached the state line, they called me from Bedford and told me that they didn't have the truck and that it was in the service department at Akron and "not ready for sale". Since this sounded fishy to me, I called the Akron store and was told, "yes we have the truck and it just completed service". They told me to bring in the Mustang and we could work a deal on the truck. I made the long drive to Akron and ultimately bought the truck. Here are my gripes: First, the price I paid for the truck was considerably more than they had advertised the truck for online. I signed the paperwork without reviewing every number so that is on me but an honest dealership doesn't advertise a vehicle at one price and then charge A LOT MORE when you show up. Secondly, if I'm paying $33k for a 7 year old truck, it should certainly have been made "retail ready", this truck has mismatched tires on the front and rear, this should never be done an AWD or 4WD vehicle as the tread wear is substantially different between the NEW front ties and worn out rears. Also, I was never told the vehicle only had one key (minor problem) and NO KEY FOB (slightly more irritating). Also, if not a full tank, could you at least put enough fuel in it to make it back to Pittsburgh? Now for the more serious matters that convinced me to not only leave negative reviews on every platform available to me but I will also be contacting regulators in Ohio regarding the fact that this vehicle is not only not able to pass Pennsylvania State Vehicle Inspection (with only 17k miles on it), it isn't even D.O.T. legal as it is currently sitting. The first thing "wrong" with this vehicle is the radiator is not properly mounted, the mount is displaced and the dealership's "150 point inspection" certainly should have caught this. What makes this vehicle "non road worthy" is the headlights. When I test drove the truck and when I left the dealership, it was still light out so I didn't discover until I was about 50 miles into the return trip that the headlights don't illuminate anything. I actually had to pull over and have my mechanic drive out to meet me near the state line and he mounted aftermarket driving lights on the truck to make the drive to Pittsburgh (rather than having it towed). The headlight housings are so badly degraded that the entire housings need to be replaced, I had a detailer attempt to clean them up but they are too badly damaged and will need replaced ($500, for aftermarket, $1000 for factory) before the truck can pass State Inspection, as it is, it isn't even D.O.T. legal. So now I have a $33k truck (with 17k miles) that can't pass State Inspection. If I paid the wholesale price ($23k) that they had the truck advertised for, I wouldn't care about the deficiencies but if I'm paying more than FULL RETAIL for a vehicle, it should be retail ready. I tried to call the "customer service" number but that always forwards to a voicemail box that "is full and cannot take new messages". I'm hopeful that the dealership will read this and contact me to make the situation right. read more

If I could give zero stars I would. This is the worst dealership I have ever dealt with. Do not do business with them you will regret it just as I am. I came to this dealership because their prices were lower than others around. Come to find out it is because they purchase vehicles that have been in accidents. The car I purchased started to make a noise in the front end. I contacted them and brought my car in 2 weeks after i purchased it. (I noticed the noise before then but life happened and it took me a few days to get the time to figure out when I could bring it over and call them). They wanted me to pay to fix the car. I should not be responsible for paying for it as I had just bought the car. It wasn't until I noticed that they voided the extended warranty that I had purchased and brought to their attention that they were willing to fix it. I talked to a manager and he assured me that my warranty was fixed, but it wasn't I had to call multiple times and it still wasn't getting fixed. I brought my car home after they "fixed' it and it continued to make the same noise. I took it to my mechanic and they found what was wrong. Called the dealership to let them know and they told me that when my car left 4 days prior there was no safety concern and would not fix it correctly. I had to call the main manager to get it handled and they decided to fix the issue. I finally had my car fixed so i thought, I drove my car after they fixed it and did an alignment and the alignment was off. Took it back and waited another hour and a half on top of the 2 hours i had already waited. I then found out when i questioned how much longer as i needed to get home to my kids that the computer system they have to use for a Chrysler was expired. So that tells me that it was not done right to begin with. They finally say they have it finished and sent me on my way. My steering wheel is still off and has to be turned slightly to the left. I refuse to bring my vehicle back to these incompetent people. I will wait for my warranty to come into effect to finish getting my car fixed by a shop that has never done me wrong. It took me about a month for them to fix my warranty but it took me having to drive to the dealership to get it situated. I drove back and forth to this dealership multiple times It was a 40-minute drive one way for me and it took time out of my day on multiple days not to mention the amount of gas that I had to use to come here about 5 times in order to get things resolved. DO NOT USE THIS DEALERSHIP!!!! They also don't like showing people the Carfax's too probably because they know that they're scamming people. They don't seem to care about the concerns of their customers until they start to get angry. read more

Tawny was a wonderful salesperson to deal with. Answered all our questions, and made the whole experience painless. Would definitely do another deal with her. read more

I recently made a cash deal on a used Audi Q5. Although my salesman was friendly I had been communicating with a gentleman that doesn't even work at that facility. He led me to believe I would meet with him there but when I arrived I was told he works in the Cleveland office or may be handling texts from India. The salesman I was assigned went over the CarFax report with me, having me initial certain areas. The car had suffered structural damage according to the report. The salesman made it sound of no importance, saying because it has a unibody that even if the bumper was damaged that is considered structural damage. I decided to go forward with the purchase and we took it for a test drive. My sister and brother-in-law accompanied me. The salesman sat in the seat behind the driver. The car drove nicely and was very comfortable. I proceeded with the purchase, I intended to pay using my debit card but the salesman was kind enough to tell me I would be charged 3% if I used it. He suggested I finance the car and then pay off the loan. I had no desire to finance and went to a local bank to get a certified check. When I returned to the dealership the salesman handed me off to a finance person to complete the sale. This gentleman had a stack of papers we quickly went through with him pointing to areas I needed to sign or initial. The car was prepared for me and I drove off with a packet containing copies of the signed papers. I was given a year of service but no warranty on the car. When I got home I found that the door the salesman used to enter the car did not open completely. It has the wrong check rod installed on it. I called my salesman to request that be replaced. I went through the packet of papers but the CarFax report was not included. I sent a text to Customer Service again requesting it be fixed. I sent a text to the man I had originally communicated with. He was the only response I received. He said I should contact the Service Department to set something up. I did call the Service Department and spoke with a pleasant man that would check with his manager and call me back. I received a call back from a man that rudely informed me I had purchased a used car, as is and it would not be prepared. He said I had plenty of time to look the car over prior to purchase. Luckily I have a dealership I have used with my older Audi and I contacted them. They did a 40000 mile check up and have ordered the part. The car is in good shape otherwise so I won't have to Deal with Akron Mitsubishi ever again. My recommendation to anyone preparing to purchase a used car from them is to be very thorough in your inspection of the car. Be aware that they will not work with you after the sale! read more

They will tell you anything to get you in the dealership then tell you the car is not ready to view and try to get you to buy another subpar car thats been sitting on the lot forever. They will agree to terms then change their minds and try to get you to pay more and alot more. They are rude and do not care about customers at all. read more

SK was my sales guy at Mitsubishi Akron and he was amazing. If you are looking for a new car make sure you look him up.

Should be rated 0. My experience at north coast has totally changed now that I discovered the Jeep I was sold here 3 years ago actually had MAJOR DAMAGE that was not disclosed to me. Now I'm at a different dealership trying to trade it and I'm being shown a Carfax where there was a major accident I had NO IDEA about and the trade in value is now WORTHLESS. North Coast Auto really does sell majorly damaged autos!! DON'T go there no matter how much a deal it looks to be! You will pay for it later when you try to get out of the car!!! read more

***Please learn some calling/texting etiquette!*** No need for multiple calls, every couple hours because I didn't pick up the 1st call! There is a reason why I'm not picking up and calling many times isn't going to fix anything except for the fact that I probably do not want to deal with you even if I did want to a car. Review based on following: 4/22 - I inquired about one of their Lexus that is available via online/eBay. 4/23 - AVA reached out to me via numerous calls and text. She said there are no accidents, but there was a "minor damage" that was fixed. I asked for Carfax, which she sent me a link to, which had reported "STRUCTURAL DAMAGE" (I already suspected an accident because the silver paint finish on that Lexus doesn't look right). This is NOT a "minor damage". No wonder why they were selling the car for about $5000-6000 below KBB. I told her I'm not interested in that car anymore and that I didn't realize that the dealership is in Ohio (I'm in Los Angeles), so I told her it's not realistic for me buy that car or any check out any car they might have. 4/24 - I'm STILL getting calls AND multiple text messages from multiple people because I didn't pick up their calls today. I keep blocking every number they call me from, but they keep switching it up (persistent, and REALLY annoying). Then, Brooke Kelly sends me a marketing email at 12:37pm. I replied to the email to take me off the mailing list and call list because of the conversation Ava and I had regarding the Lexus, and I'm no longer interested in any cars they have. And.... what happens RIGHT after this, within the minute??? At 12:37pm, they called me again!!! PLEASE, STOP CALLING ME. I'm not interested in any of cars that you have!! read more

North Coast Mitsubishi - Akron - If you don't pick up, they will keep calling you even after they left you a vmail the 1st time. Then they blow you up with text messages. - Car Dealers Near Me - Akron, Ohio

I was given a promise to fix my horn AFTER I already was sold the car with a horn that did not work. I went in to get it serviced and was told there is a time limit on getting it fixed which was NOT told to me by any of the dealers or finance department. I would HIGHLY recommend NOT going to this dealership. They will say/do anything they can just to get the sale. Horrible customer service as well by the service department questioning me as if I was in the wrong for waiting to get this done. DO NOT go here. read more

ZERO STARS ! I wasted 3 days of work going up here for a car. I picked the car I liked & was told I was approved with a zero down payment, I only needed to get an Ohio drivers license. As promised, I returned the next business day only to be passed around sales rep to sales rep, given excuse after excuse, I was lied to and the worst part is they put 17 HARD INQUIRES ON MY CREDIT. this is the most unprofessional dealership I have ever been to. DO NOT WASTE YOUR TIME. read more

This is not sponsored. This is honest. If I could give 0 stars, I would. "They work for your business" means they have banks they are in bed with for your loan. I'm ashamed I was so gullible. They distracted me from the (albeit minor) issues with the truck I bought by running numbers on a different truck. They stated they'd walk me around the vehicle before purchase, never did (as they were trying to put me in a truck we all knew I wasn't able to afford). They tell you to call with any issues. I got home and found I had 3/1 tires. One was completely different from the other 3 and a rust spot(mind you I bought a 2021ram classic) that was missed from the walk around that never happened. I call and ask if I can buy a tire from them at cost. I've been ghosted for a month. This place will give you a quality car-buying experience, THATS FOR SURE! Avoid this place as much as you can. They dont care (not that I expected much because, well it's a car dealer and 9/10 of them don't). I wasn't bothering for free stuff, they were losing NO money getting me a tire, and can't put in the effort for a phone call. Take your business elsewhere!!!!! No morals. No ethics. This "typical" car dealer will give you the experience of a lifetime. Please, buy elsewhere. read more

My husband was interested in a used Ford Lariat F150 truck we saw on their website. We're in Chicago. We talked to salesman Michael Nichols to figure out how to get the truck.We asked him specifically to send pictures of any scratches, dings or dents. It was a used truck so didn't want to make the trip if it was bad. My husband is 73 years old and has trouble seeing things up close. He sent us 1 picture of a small scratch below the gas cap and said "this is the only thing I see." So my husband flew to Cleveland, was picked up by the dealership and made the deal. When he got home the next morning , we saw ALL the scratches and dings. ONE GIANT SCRATCH RIGHT AT EYE LEVEL!!! MICHAEL NICHOLS IS A LYING JERK!!! We were so disgusted!!! Called the dealer immediately and nobody would take our call! Called every day for WEEKS!, left messages for the managers and talked to anyone that would answer the phone. NO ONE EVER CALLED BACK!! TYPICAL SLIMY, LYING, DISHONEST CAR SALESMEN AND DEALERSHIP!!!! AWFUL, HORRIBLE NON EXISTENT CUSTOMER SERVICE!!! DO NOT BUY HERE!!! YOU WILL GET SCREWED!!! read more

North Coast Mitsubishi - Akron - He didn't see this!! Right at eye height! How can you miss this?? He needs a new career...he must be blind and stupid!!! - Car Dealers Near Me - Akron, Ohio

How long does it take to sell a car with them? Well it takes well over 2 and half hours. 1 hour to che k out car and sign paperwork. 1+ hour for the check. read more

Don't waste your time at Northcoast Auto Mall in Akron. Their dealership SUCKS HARD! None of the cars I was interested in on their website were available due to lack of inspection or title availability and not ready for sale or sold and not communicated. WASTE OF MY SATURDAY AFTERNOON! read more

This manager Emily at Akron office had our payment set after a week of txt and calls. Had me drop everything to drive 2 hrs to get the deal done. On the way she called, yawning on the phone, stating it needed shocks. I turned around and found out the parts wouldnt be in for 5 days....Thursday. i get a call Friday that the vehicle is ready to go. I notified them I couldnt come till Monday. All was fine. I leave Early Monday to get there at open. 20 min out I get a txt stating are you coming today to get your vehicle...reply. yes, im 25 min away. I pull in, go into the dealership. Talk to a manager...the vehicle was sold on Saturday. No notice and even a text that morning to come get it. Needless to say, no offer to put moneybdown to hold the car was offered. I spoke w Justin the main manager. He said he would call me back the next day after talking with Emily(she was off). At least offer a gas card for the mix up for my troubles...well no call yet after a week. No sense of accountability on their part. Brush it under the rug. I recommend never to do business with this company. No communication what so ever... read more

I purchased a truck from them in the beginning of this year, I'm from Texas and I traded my Texas vehicle in to get the current truck I have. I was going back and forth with their account team regarding the price because I didn't want the truck for the price that it was at after my trade-in. Even then, I got ripped off on my trade in, but I'm from Texas and drove 23 hours to get this truck, what can I do now? And they knew that. After the account management team went back and changed some numbers, they were able to get me the truck for the price I wanted, they told me that I would not have to pay for registration from Ohio to Texas since they are just going to transfer the plates I had on my trade-in. I still have my plates from my trade in to this day. Anyways, I close the deal on the truck. 2 weeks go by and I get a call from a clerk telling me that the deal went bad and that I would have to register the truck myself, meaning I would have to pay around $3,000 to transfer and register the Ohio title to Texas, she cut me a check for somewhere around $800 and says good luck. I personally didn't feel comfortable doing this, as this is not something I would think as a paying customer of a vehicle from a dealership, would have to do. This was not my mistake, this was the dealerships, so you would think that the dealership would take fault and agree to help me with this situation. Wrong. For the next 2 weeks after that, I call the dealership almost every day trying to get in contact with someone to help me with this problem. I kept getting passed on from one person to another, until the point where I get put on hold until the line automatically hangs itself up. One day, I decided to act as a customer that wanted to buy 3 cars at the same time, in cash, but would only make the deal with the highest manager there is at the dealership, in attempt to try to get somebodies attention after struggling to get anyone's the last 2 weeks. After being put on hold for a total of about 45 seconds, I am introduced to a manager that goes by the name of "Bob", and that is when I break the news to him. At first, it actually seemed like he was concerned. He did nothing other than apologize, telling me that he is going to fix everything, basically everything you would want to hear as a suffering customer. He gives me his 'personal' phone number and tells me that he is going to contact me the next day with updates until we can figure out what we can do. Wow, I was so relieved. Next day goes by, no call. Next week goes by, no call. After a week and a half I decide to call him myself since he gave me his personal number in case something like this were to happen, right? I call the number for the very first time, and a woman answers the phone and says "Good afternoon *full name*, give me one moment to put you on hold to direct you to Bob". The line is on hold long enough to automatically end the call. I call back a total of 6 more times. I never even got the chance to say a word, I was sent directly to hold without a word being spoken on either side, just for the line to hang up 10 minutes later. This dealership intentionally deducted the registration fees and lied to me that the plates would be transferred. Just so I can take the truck for the price I wanted. This dealership took advantage of the opportunity to manipulate the numbers to my satisfaction just so I can take the truck, not caring about the repercussions I am currently battling trying to save to go back to Texas and spend over $3,000 to get everything fixed, all while paying for the car note, and insurance. It took me 5 months to finally give an official review on this dealership because I am an extremely humble person, even after being tossed around like I am not even a human being, I did not want to say any wrong of them because maybe they will call one day and tell me they are here to help, but I don't think that's going to happen. read more

i financed a 2018 hyundai sonata from them for $18k. this car's caused me nothing but problems since i got the thing. i've had this car for a year and a half and im still paying it off. i went to a different dealership to trade it in and they pulled up the carfax report that said my car is only worth $4k. if i wouldve seen the carfax report when i purchased the car and known how much it actually was worth, i never would've even considered buying any vehicle from them. read more

Thanks Eric for helping me trade in my car and finding the perfect fit! It's always stressful when it comes to looking for a new car. Eric was nothing but kind and patient through the entire experience! read more

I spoke with several dealerships while trying to sell my truck Including North Coast Auto Mall of Akron. Roman got me the right price. when I finally decided to make the deal he got me in and out with a check in my hand. exactly what he told me he would do. Next time I want to buy or sell any vehicle I'm starting here. Definitely would recommend this place. thanks Roman. Mike. read more

Sold my car here...but never got the money. Sold through KBB--Kelly Blue Book. Accepted their offer after they inspected my car, and waited around 45 minutes for paperwork and what I thought was a check. Was told they couldn't cut a check, but the next day corporate would courier over a check. I had the bill of sale. They had my keys, car and clean title. Okay--it was late at night...I guess I understand No one called the next day. Called and was told it would take multiple days for the check to arrive, by multiple people--Mark Geiss and Dmitri, who identified himself as the general manager. When I asked to speak to Dmitri's manager, he said he didn't have one. Can't believe there are businesses still pulling stuff like this. If they do this on the buying car end, you can be sure they do shady stuff when selling a car. read more

I would have put 0 stars if it would let me. Purchased a car for 30k..... 9 days later car broke down leaking coolant. North Coast refused to do any work on the car... I would stay far far away from these criminals. read more

Great salesman. Horrible back office. They tried to give me an interest rate almost 4% more than I had been preapproved for. Their own documentation is inconsistent and has misspellings in it. They lied to me about the opt out provisions for selling my private data in violation of the federal trade commission rules. and they didn't disclose the insurance requirements for the financing company until after we had signed the contract. Would never go back and would never advise anyone to use them. read more

I recently purchased a 2021 GMC Sierra off of this delership. I paid alot of money for this Truck. I went on a trip to New York on a rainy day and went to use the wipers and they were shredded off of the wiper blades. I didn't test the blades that day because it was sunny that day. I just received my license plate back in the mail for Pennsylvania and had to get the truck inspected. They came back that the front brakes will need replaced. So i contacted the North Coast Mitsubishi (Akron) and the manager there, Chris Kurtz and basically said they dont have any standards for there vehicles for used vehicles. He gave me the run around about replacing the brakes. He said they only replace if they are 3mm or less. In Pennsylvania the minimum is 2/32. SO they are lying about their minimum standards. Do not buy any vehicles from these people. A standard is a standard reguardless of what state you live in. All they want to do is just buy the vehilcle and put it on the lot without looking at it. read more

Nothing but great things to say about this dealership and Selena! We live in Texas, so were unable to view the car in person. Selena gave us a "tour" of the car via Facetime, showing each detail inside and out. She kept in touch, always letting me know where we were in the process, and going out of her way to be available when we had questions. Overall, Selena went above and beyond what was expected making our first out of state experience a great one! read more