The price is the price. We shopped around and were happy with our deal. I like no back and…read moreforth. First hello, test drive, financing and driving the new car off the parking lot was 1 hr total and did it on my lunch hour! Always seem to have great condition new cars available First time experience here and we will be back!

We have purchased our last three vehicles from Don Sitts Auto Group. Our most recent purchase was…read moreto replace our totaled Audi Cabriolet. We wanted the same style vehicle but newer. Todd and Rob worked some magic and found one out of state. We LOVE our car. Great job guys on finding us this vehicle !!!

My family recently purchased a Jaguar SUV from Serpentini Chevrolet of Tallmadge less than 30 days…read moreago. While the salesperson was professional and easy to work with, the experience after the sale has been disappointing. Within days of purchase, the vehicle developed brake issues. We contacted the dealership and were initially told the brakes had already been inspected and there was nothing wrong. After pushing the issue, the dealership finally inspected the vehicle and determined it DID need brakes, which were replaced at no charge. That directly contradicted what we were originally told about the inspection prior to sale. Shortly afterward, the check engine light came on. Communication became inconsistent, callbacks did not happen as promised, and it became easier dealing directly with the service department. The first appointment for the check engine light was canceled because the light turned off before the visit, and we were told to call back if it returned. It did return. A free detail appointment was already scheduled for Monday, May 11 at 8:00 AM after winning a dealership promotion. We drove 45 minutes to the dealership and arrived on time, only to be told after arrival that the detail would take the entire day. That had never been communicated beforehand. More importantly, despite the vehicle being purchased less than 30 days ago and the check engine light issue already being documented with the dealership, we were told there would be a charge just to diagnose the problem. At that point, we left without the detail because the situation had become unacceptable. A vehicle purchased less than 30 days ago should not already require brake work, repeated calls regarding a check engine light, and a charge to inspect a recurring issue that was reported almost immediately after purchase. We are asking management to review this situation and address it appropriately. Based on this experience, this is not currently a dealership we could recommend to others.

Called to say we wanted to come see a vehicle. Made an appointment. Told them we were driving…read morealmost an hour and coming right after work. We got there to find they sold the car. They didn't call us to let us know.... Let us drive all the way there and back. 2 hours plus gas wasted. I'd say, definitely go somewhere else.

Initially, I was wary of doing business here because I saw the negative reviews, but I had a great…read moreexperience. I was helped by Ashley, and I highly recommend her to anyone else looking to purchase a vehicle. Even though my appointment to view a car was at 7:30pm (half an hour before closing time!), I was warmly greeted, and at no point in time did I feel rushed, even though she had to stay at work longer because of me. I really appreciated Ashley's honesty when she didn't know an answer to a question. Love a person who can admit when they don't know something and then go find the person/resource with the knowledge! She made sure to get me the info I needed. Also, when I messaged her the day after my purchase because I noticed something that I had missed when initially viewing the car, she responded very swiftly and got me set up with service right away! Shoutout to her manager, Mark, John from Warranty, and David from Finance as well, who all helped make the purchasing process go smoothly~ Satisfied with my new car, and the service that I received!

BE WARNED -- I WOULD NOT BUY FROM NORTH COAST MITSUBISHI OF AKRON. PLEASE READ WHAT I AM CURRENTLY…read moreGOING THROUGH. Everything I am describing here is based on my personal experience and is supported by documentation. I purchased a 2022 Nissan Frontier Pro-4X from North Coast Mitsubishi of Akron. Within four days of purchasing the truck, it experienced a major electrical failure. North Coast took the truck back for repairs and ultimately had it in their possession for nearly two months. My insurance company paid North Coast approximately $11,000 for the repair after I was told the problem had been identified. I finally got my truck back, and within approximately 35 miles of leaving the dealership, the electrical problems returned. The truck is now at an actual Nissan dealership, that North Coast authorized to do further repairs after acknowledging they did not fix it correctly,and it has been more than four months after purchasing it, I still do not have a reliable, functioning vehicle. In my possession. What has made this experience even worse is how I have been treated while trying to get help. I have been hung up on, belittled, and repeatedly given information that has not resulted in a resolution. During one phone call, a sales manager apparently did not realize the call had not disconnected, and I heard comments referring to me as "f--ing stupid" and "a baby," along with laughter and a comment that it was not their problem because I was stupid enough to buy a used truck. That is how a customer was discussed after purchasing an approximately $38,000 vehicle from this dealership. I have also repeatedly attempted to escalate the matter. I requested the names, email addresses, or phone numbers of upper management within the North Coast Auto Group so I could speak with someone who had the authority to resolve this. I was unable to get that information through the dealership. Meanwhile, North Coast accepted approximately $11,000 from my insurance company for repairs, yet the vehicle experienced the EXACT same electrical problems almost immediately after it was returned to me. I have now made four vehicle payments on a truck that I have effectively been able to use for less than a week, in four months of owning it. This has also affected my employment. My job requires me to have dependable transportation and to travel for storm duty. I bought a four-wheel-drive truck specifically in part because I need a reliable vehicle for those responsibilities. I have now filed a complaint with the Ohio Attorney General's Office. I also have extensive documentation, including emails, repair records, insurance correspondence, time-stamped photographs, and information from the Nissan dealership that currently has the truck. I encourage anyone considering purchasing a vehicle here to do your own research and read the dealership's reviews before signing anything. I am not asking for anything unreasonable. I want one of two things: Fix my truck fixed completely and correctly at no additional cost to me, or buy the vehicle back so I can move on and purchase something dependable. I tried for months to resolve this privately. I would still prefer a fair and professional resolution. But after more than four months, approximately $11,000 in insurance-paid repairs, four vehicle payments, countless phone calls, and a truck that is still not fixed, I believe prospective customers deserve to know about my experience. North Coast: I am still willing to resolve this professionally. I am simply asking you to stand behind the vehicle you sold me and the repair work you were paid to perform.

I had a great experience. The sales men were very courteous…read more This dealership has a great selection of new and used vehicles. Garett was a great salesman. So far, I am very pleased with our purchase.

As someone who has 30 years experience selling software and solutions to auto dealers, I have…read morenumerous connections across 4 states so I can buy a vehicle anywhere. For me to choose to buy from Lambert is indicative of my trust that I will get great service and get a fair deal. It took two non-pressured visits to Lambert to complete my purchase. I worked with the Sales Manager, Bryan Steinlechtner after I researched my potential purchase and drove the vehicle. I felt comfortable and never felt pressure. Using various sources on the internet, I determined Lambert had the best vehicle at the best price. I worked with James Orlando in Finance to secure financing at a rate lower than I expected and a warranty that I requested. Totally transparent. Again no pressure. John Sdono, my seal person, helped to get the car ready and assure that I was satisfied with it's cleanliness and condition. Perfect experience start to finish. Have no fear your will be treated fairly!!

they were extremely helpful with the purchase of a used vehicle. as soon as paperwork was signed…read morethey completely ignored me. their attitude towards me changed. before even driving off of the lot the onstar module stopped working. the myCadillac app wouldn't connect and the car said it couldn't communicate with onstar. I told this to my sales guy 3 times before leaving the lot and he just said "okay." didn't take me down to service or anything. okay well as soon as o I got on the road the plastic trim near the steering wheel popped out and it scrapes when turning. super annoying. then the 2nd time I hit the trunk release button it broke. when I returned to the service department two days later they were happy to help and the sales department agreed to pay for the repairs (as they should) but now my sales guy is not even acknowledging me nor is anyone really giving giving me any respect. it's like they're annoyed that I'm holding them accountable. total failure of vandevere to hope to have any customer retention. its only been my dream car for 5 years now, and I've always heard that Cadillac treats their customers well. As far as vandevere goes, that's completely false.

I am writing this review to inform future customers who may be considering this dealership for a…read morevehicle trade-in. I received a trade-in offer through CarGurus that I was satisfied with. When the dealership contacted me, I made it explicitly clear that I would only proceed if the trade-in value matched the original offer. I was assured multiple times via text that the number was fair and could be honored, pending inspection of the vehicle. That condition was completely reasonable. I arrived at the dealership fully prepared to complete the transaction at the agreed-upon value. The vehicle was accurately represented in my trade description and passed inspection as described. Despite this, the dealership significantly lowered the offer once I was on-site. I was told that online estimators sometimes struggle to reflect true market value, and I was shown Kelley Blue Book figures as justification. If the dealership had concerns about honoring the initial offer, that should have been communicated before I made the trip -- not after I arrived expecting the agreed-upon number. This experience reflects a classic bait-and-switch tactic. Transparency and integrity are fundamental in business, especially when customers make decisions based on written confirmations. Had the dealership been upfront from the beginning, this situation could have been avoided. I encourage future customers to get firm, written confirmation of all numbers and to approach trade-in negotiations here with caution. This type of practice is disappointing and unacceptable in today's marketplace.

This car lot was extremely wonderful from the time we pulled in to there lot. The salesman was very…read moreprofessional and considerate to us. The office personnel were amazing. In a little over an hour we had tested driven the vehicle we were looking for and was on our way home. Can't say enough things about this establishment. They were the best.

Excellent service. Very friendly with reasonable pricing on repairs. The mechanic is ASA certified…read moreso he knows what he's doing. The waiting area is clean & coffee is free. I give them 5 stars for quality work and timeliness. Many thanks to the staff and owner.

I generally don't care for dealerships because of past experiences, but now that I've had a full…read moreexperience (all departments--Service, Sales, Finance) with Marhofer Chevrolet, I find that I'm pleasantly surprised and comfortable with saying this is a good dealership I would recommend to a friend. My Marhofer experience started with their Service department when I brought in my 2017 Volt LT (purchased from a used lot back in 2020) for routine service and software updates. Everyone was friendly and there was no upselling pressure for services I didn't need or ask for--a big relief. Fast forward a year and a half later when I decided I wanted to purchase a low-mileage Bolt EUV Premier I spotted on their website. I again felt no heavy pressure to buy from Brysyn, the young sales rep I worked with. The price on the vehicle was a no-haggle price, but it was fair, based on what I had seen elsewhere. The vehicle did have a chip in the windshield that happened in transit, but they replaced it. The car was perfect! Next came the Finance Department and I couldn't have been more pleased working with Holly, their finance manager. She was super! I was happy with the rate I got and the fact that she got it with my bank. She's smart, witty, and very thorough. My wife and son have both purchased cars from other Marhofer dealerships in the area and they were comfortable with their experiences. Still enjoying my nearly-new vehicle and have not been pressured to buy anything since I brought it home.

I purchased my 2022 Volkswagen Atlas from Ron Marhofer after the finance paperwork was corrected…read more My salesperson, Dawn, was great--professional, patient, and easy to work with. I really appreciate her help and I like the vehicle. My concern was with the finance process. I was told my lender wanted me to have the full service package for my Atlas. The initial contract included thousands of dollars in optional products that significantly increased the amount financed. After I questioned the charges and declined the optional products, the contract was rewritten at a much lower price, and I completed the purchase. My advice to future buyers: Ask to see the entire contract before signing. Don't rely on signing documents on a tablet without reviewing every page. Ask which items are optional, read everything carefully, and don't be afraid to say no.

This review is for the service department:…read more David and I brought our 2002 Honda CRV in for its 15 year old recall on the airbag firing mechanism (I think) While this was possibly the most adult thing I have ever done (Joe in service said that his girlfriend has an 7 year outstanding recall, so I'm not the only one!) the real adults were the service department employees who got us in ASAP and completed the repair within 30 minutes of our arrival. We barely had time to eat the pizza we brought along before Joe was at the table telling us that our car was ready and waiting. In that 30 minutes however, I was dismayed by the behavior of two showroom employees. One, a mature woman with red hair, actually stopped and snorted at David and made a rude comment and the other, a tall youngish male with slightly long hair, spoke dismissively about a woman who apparently had been left waiting in the front because she had asked to see someone right away. :/ But Joe and the service department were amazing ! Thanks

I recently purchased a car from Great Lakes Honda in Akron Ohio and was sold a lemon!! The car had…read moremajor engine problems, problems that if they even lifted the hood they would have seen immediately ! They told me to "add the warranty later" but the car only lasted one month!! In addition, a family member purchased a car from them after me, his car hadn't had an oil change in months!! I do not recommend this dealership or ANY dealership without insisting on a warranty and taking a reliable mechanic with you.