I would never bring a vehicle back here again service tech Nick is the worst very rude and unknowledgeable

Mai and the team at North Country Ford were really great to work with. I got the exact truck I wanted and they gave me a fair price on my trade in vehicle. read more

North Country Ford - Car Dealers Near Me - Coon Rapids, Minnesota

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I made three mistakes today, one was to call North Country Ford to work on my diesel Ford truck. They worked on it several years ago and updated the engine and transmission control software, but they did not tell me. It took me a year to figure out what was wrong with the truck. It was throwing up codes for the DEF and others. I finally found the answer in the Ford diesel forums. The update was the problem, but they would not update it again. So, I bought it to the diesel tech at New Brighten Ford, that was also a mistake. I asked him to update the software, but he said I needed a new DEF heater, that cost me $1400. I knew it was the software, but I could not convince him. When they called to say it was ready, I asked him to please update the software. When I got there, they had just started to update the software. Mistake number two, was to call North Country Ford and ask for an appointment to get my truck in for service. I called New Brighten Ford first, but they never answered the phone. North Country gave me an appointment for 10 AM, got the truck there early, and when they asked if I was going to wait for it, I said no, that was mistake number 3. My wife said what if they call you in 10 minutes? I said that would not happen. I told her they would call me when the $220.00 diagnostic was down. After 4 hours of waiting for them to do the diagnostics and call me, I called them, they said they might get to it tomorrow. So much for my 10 AM appointment. So, I told them not to look at the truck, I would pick it up in 15 minutes. read more

Took wife's SUV here for warranty work. At 1st appointment after waiting for an hour they told us they didn't have the parts. At 2 nd appointment they had the part and said it would take an hour to install it ..4 and half hours later truck was done. Drove it home and it's not installed correctly and it's extremely poor quality. Very disappointed and will not revisit this dealership for anything.....the part installed was the 3rd break light on a Ford edge ....not to difficult read more

I use North Country Ford for all my vehicle services on my Ford Expedition and would recommend them if you're looking for a knowledgeable service center with a friendly staff. Kyler Condon and Ryan Blachfelner both helped me with my recent visit and they were easy to work with and followed through with the service. read more

Certainly not impressed with North Country Ford Quick Lane or the Service Department. Although they promised if I bought a car through their dealership, I would get a free loaner during service. They changed their mind and no longer offer that perk. Quick Lane: 2 of the 3 oil changes there were botched. They were overfilled (by over a quart) and the oil appeared dirty. I assume they didn't bother to fully drain the old oil. Also, the drain plug was loose and dripping. The 3rd change went OK only because I was very clear with the service manager about the previous 2 oil changes. Service: Very hard to get through and speak with my service rep. I shouldn't need to wait 4 full days for a part sitting in Michigan to be shipped to Minnesota. I offered to pay any expediting fees to get my truck back in time for a trip that I had planned, but ultimately had to cancel the trip because of the wait for the part. Service reps would just say they will get the part here as fast as possible. Any part in the US should be shippable overnight. Although they seemed to have fixed the coolant leak, the fender was all smudged up as though didn't use any fender protection during the repair. Not cool. My local mechanic is so much better in every category. Too bad I am forced to go to the Ford Dealer for warranty work. read more

My review is for service only. I needed to get a spare key/FOB for my Ford Expedition after the only one I had went through the wash setting off the alarm leaving me with disconnecting the battery until the FOB dried out and worked again. I live in CA but am from Coon Rapids and have had work done on previous Ford vehicles on return visits to MN. I am always treated very well and I'm always happy with the results. Perhaps my review is swayed as the cost for repairs here is approximately only 1/3 the cost in my area of CA. I also don't give my local Ford in CA many stars for customer service or respect, so I do feel 5 stars here is legit for all of the above! There were issues with programming the new FOB so it did take longer than anticipated but I still didn't mind. The waiting area is comfy and to coffee is free and I enjoyed a couple "Mochachinos". I did have to drop a star and feel bad doing so because the people here were great and the price was right. I had the key made yesterday but today I got up with the kids at our campsite and finally had everything packed and ready to head out to a nearby hotel to pick up my 83 year old mother before checkout time in 10 min. The Expedition wouldn't start... a dead battery. When they disconnected it they didn't tighten back up the connectors to the battery. So, while the key/FOB works perfectly fine and I'm very happy with that. I know they had issues with the programming and wanted to get my vehicle quickly as I'd been waiting, but by doing so missed tightening the battery back up (which is needed to program the key with the alarm system).. and it caused a lot of stress today. Will I return? Absolutely... great people and I do believe they do good work. However, lost a star for the stress and aggravation today. Thankfully the hotel my mother was at felt bad and she wasn't charged for a late check out. read more

North Country Ford - Interior from service drop off entrance - Car Dealers Near Me - Coon Rapids, Minnesota

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Customer service is absolute garbage they love saying what you wanna hear and they love taking your money and then after you buy a car, they don't care about you do not go here read more

I can't describe the frustration this place gave me recently on a used F-150 I bought. There was a couple months of satisfaction until it was one thing after another. Check Engine Light would come on roughly every 700 miles. I'd bring it in and $300.00-$500.00 later they never fixed or found the problem. Eventually, with less than 70,000 miles the motor just broke.Ring gears were the cause. A New Motor Needed! They were not going to even look at it for 6 weeks. I eventually went to another dealer for a new Ecoboost. I can't believe the indifference this place shows to loyal customers that has bought 3 vehicles from them. I paid extra for their oil changes over the years too. A lot less stress now that I stopped going there. read more

ABSOLUTELY DO NOT BRING YOUR CAR HERE FOR ANY SERVICE, i took my car in for somthing that had absolutely nothing to do with my tires or rims and i got my car back with a bent rim and they refuse to do anything about it, if you can help it go to a different for dealer all the them are super condescending and stuck up. DO NOT DO BUSINESS WITH THIS DEALER IF YOU CAN HELP IT THEY WILL SCREW YOU OVER!!! read more

My wife brought her 2019 ranger in for heat issues. She has no heat on the floor of the truck. They gave her a loaner truck with a busted windshield. When she brought the loaner back they tried to accuse her of breaking the windshield and wanted her insurance information to have it replaced. Long story short they never fixed her heater problem, your feet are very cold in the winter time, and another manager told this guy the windshield was broke and to drop his charges for the broken windshield. 3 weeks later he was emailing her again asking when she was going to get him the insurance information for the windshield she broke! NEVER EVER GO TO THIS DEALERSHIP OR ANY LUTHER DEALER! THEY ARE A BUNCH OF CROOKS! read more

3 weeks ago I sent email to this company and they haven't replied to me. I've got a rental after dropping the car i forgot a small bag with personal belongings, at the time I realized it was to late bussines was close. Next day I went personally to get my bag and they told me probably the person renting the same car has my bag ?????? I believe every time you returned a renal company makes sure car is clean. They call the customer obviously he said NO there is nothing in the car. Well that tells me the employee that was in charge to clean the car saw my bag. I contacted them again via Phone call and email Thomas Glansman the service director and he NEVER contacted me to follow up with this issue. Something that simple to find out who cleaned the car and questioning finding out he never took the time and customer service to replied or call me to follow up. Very disappointed! read more

After a very rude start at another dealership, I decided to not have them do the cam phasers on my 2019 3.5 EB F150, just due to the fact that if things didn't go alright, I'd have to deal with them. I took my truck in to North Country Ford, they got me fixed up and out of there in a bit better than a week. The truck runs better now at 39K than it did at 12K. They washed the truck, changed the oil and filled the 36 gallon gas tank! The Lariat 150 they loaned/rented to me for a week was amazingly nice at a beyond discount rate. They did me more than just one favor here and they've earned a customer for life. Recently had IWEs replaced and was rented a 2023 F150 Sport until the parts and labor was available. Great people to deal with. read more

Still waiting on my title for a car we purchased in January, 2023. It's now almost May 2024. I certainly don't and have not ever felt like a priority for them. I wouldn't recommend them to anyone. read more

I purchased a CPO 2022 Ford Fusion Titanium from this dealership in the late winter of 2021. It drove fine, looked nice, and the title was clean. Once I left the dealership, the car worked well for a few weeks. WEEKS. Then the flywheel cracked and caused a horrific sound to occur from the engine. Obviously angry and confused as to why the flywheel was damaged in an automatic engine, I brought it back for repairs. They kept my car for 2 weeks and replaced the flywheel. They did not diagnose the problem or tell me anything related to the cause. They assured me it wouldn't happen again. I took back the car and drove it for another year. About two months ago, the flywheel completely broke again while on the highway and my car ceased to accelerate. After having my car towed to the nearest Ford dealership (NOT North Country), I discovered that North Country had simply replaced the flywheel an "outdated" way and essentially caused my car to break down. Their ignorance, lack of care for their customers, and shitty morals caused my car to be in the shop for over 30 days. 30. Days. Thankfully this new dealership took care of me and helped me to determine that if North Country actually fixed my car CORRECTLY the first time- this wouldn't have happened. So thank you North Country for being the worst dealership I've had the pleasure of working with. Thanks to you, my car that you took such shit care of now has a beautiful new tranny and completely new engine. I do NOT recommend this dealership for purchasing and especially not for repairs. Go anywhere else. Will not be returning. I sincerely hope that you provide thorough and updated repairs to any future vehicles you work on. Picture of the Fusion for tax. read more

North Country Ford - Ford Fusion Titanium - Car Dealers Near Me - Coon Rapids, Minnesota

STAY AWAY!!!! If you are ever ordering a part or accessories and have a question about service, DO NOT GO HERE. No one knows anything and they just continue to transfer people over and over again hoping that you just hang up. As consumers we should get better customer service then this and instead they treat us terrible. Once you purchase a vehicle and then have any questions or concerns you are ignored. This place is the prime reason why we will go to automation and companies that ship you cars are going to take over. If you ever need any accessories this is not the place you should go because seriously no one will help you ever! The only time you may receive help is if the one person that does know something isn't off work. They don't even do installation here, the things they can't do they send you to a 3rd party installer or mechanic. So why do they even exist? Especially when they are clueless, confused and lack the no how on having basic customer service skills. read more

Mikki and Jake are rock stars! We needed a repair on an urgent basis or were going to have to cancel our vacation. They were understanding and jumped into action to get the repair completed, all while calming our nerves. This is how you earn repeat business! Thank you MiKiki and Jake! read more

scheduled service appointment was said to take 2-3 hours. actually took 5 hours. absolutely ridiculous. no apology. overheard that an employee walked out. can't blame them read more

North Country ford does not stand behind their products warranty. They refused to replace my bad battery under warranty because I don't have a receipt. The copyright on the battery says 2016 (its 2018) and it has a 36 month full warranty, followed by a 100 month limited warranty. The reason I don't have a receipt is because a ford factory dealership installed it between owners after it was traded in and before it was sold to me. The battery in question has less than 5000 miles on it. I have owned the car for not even 9 months. The battery is just as defective as the customer service I received at North Country Ford. Never again. read more

very shitty service. I called them 3 times and even after them being open 2 minutess, their message states all service techs are busy. asks you to leave a message and they will call back and no one ever called back. I THOUGHT i would try 1 last tie and the same thing happened. i left a message explaining no one has ever called back and it was the 4th message i left. It took 2 days for a technician to call me back and it was 2 minutes b4 4 pm when he left a vm stating he needed my vin number. I called and left him a voice mail at his extension the next morning 1 minute after they opened with the vin number and he has never called back. read more

So I traded in my rear wheel drive Nissan 350 Z sports car for something more practical now that I officially have moved to Minnesota. I was in denial at 1st about having to give it up but now that the weather is starting to change I came to my senses. Let me start this review by saying that my car dealer was named Elvis and looked just like Elvis, yes like the famous but tragic rock star. He's a car dealer by day and an impersonator by night, no seriously, not kidding! I went there knowing which car I wanted and he was very patient with me while I made him wait 15 minutes so I could figure out how to work the iPod connection. Yeah I'm a little slow...luckily I figured it out that turning up the volume works wonders because if I couldn't play my iPod I wouldn't have bought it. That's the 2nd most important thing besides color, yeah I know my priorities are all screwed up. I really didn't want to trade in my sports car and in true girl fashion got a little teary eyed about it. He was very sympathetic and even had them pull my new car up next to my old one so I could take photos of them side by side. Overall I got a very good deal on the new car and a reasonable price for my trade in which of course I thought was priceless! Since I was too busy blasting my ipod when I test drove it I didn't notice some tire noise in the rear until the next day when I drove the car on the highway so I called them and they took it into service. Turns out the rear tires were defective but they put 2 brand new tires worth over $600 bucks on the car, no questions asked and had it ready the next day. Elvis even came over to personally take care of me again. Excellent service above and beyond. Also they send you a free gas card that allows you to get discounts every time you go to Super America. The car is perfect now and I'm falling in love all over again. I highly recommend this dealer to anyone wanting a good deal and good service from "The King" himself! Tell them Chimeren sent you and he'll hook you up with a discount! read more

North Country Ford - Car Dealers Near Me - Coon Rapids, Minnesota

After a year of trying to get in and have the repairs that are in my purchase agreement for my Explorer I am still at a loss and unable to even have the correct people call me back and actually just keep getting the run around of who I need to talk to get scheduled to have the issues fixed. Advice to anyone purchasing Vehicle from this dealership DO NOT take home your vehicle until all promised repairs are completed. Apparently purchase agreements are full of empty promises and worth nothing these days. You will be stuck with a Vehicle that you are dissatisfied with and repairs that will go unfixed. The minute you walk out the door at this dealership you are nothing but a sale to them. So let down and completely defeated especially since Northland was so highly recommend and praised. read more

My F-150 had a passenger door latch that failed to lock consistently. I discovered there was a recall for F-150 latches and told them about the issue when I took my truck in for an oil change several months ago. They checked the latch and said it was fine because they didn't really take the time to check the problem. The latch continued to fail sporadically. So today, I took it in and was told the recall didn't apply to my latch ... I had extended warranty with Ford that was good for 100,000 miles, but in the time between them denying there was a problem and them telling me the recall didn't apply to me my truck went over 100,000 miles. They said Ford would not honor the warranty ... This run around BS is so predictable it's ridiculous. On top of that, I also wanted to get the windshield washer jets unclogged and had been told on the phone that wouldn't be a problem. The same bearded service department clown told me that wasn't possible and that there was a 6 month back order on the replacement parts. YIKES !!! read more

My boyfriend put a deposit on a Raptor about three months ago, signed a purchase agreement, and has been given updates since then. Salesperson Brock told him yesterday it was in and that it could be picked up next week. Today Brock wouldn't respond and when my boyfriend called the dealership they told him they sold it to someone else and it's getting ready to be shipped out. We'll never do business with this dealership in the future and will make sure everyone we know knows they cannot be trusted. read more

I traded in my 2016 Edge on a 2018 Edge . turns out they didn't pay it off. 2 weeks later a payment was taken out of my checking account to my surprise. Then i still owed $291.00 so i had to pay that to. Had to file a complaint with the BBB. They said i signed the papers and that was that. What happened to the promise of satisfied buying experience. Please do not buy from them. read more

Jake was great to work with. He responded to my needs promptly and went out of his way to help make my sales transaction a success. I would highly recommend working with Jake and N Country Ford - Coon Rapids. read more

Carrie Bellows is very knowledgeable about all of the vehicles and made my experience buying a new vehicle very easy. She made sure that I knew how to use all of the many different features of my new Escape and has since helped me figure out things that I had questions about after my purchase. I would highly recommend Carrie to my family and friends! read more

Won't be going here anymore, after bringing service my business for decades. They screwed up a repair 3 TIMES, and caused permanent damage to my vehicle, and now they are trying everything they can to get out of making it right- all while saying they want to make it right... very aggravating. I have plenty of evidence to win in Court, but what a hassle. Not sure if it's just the service has gone downhill (and the service Mgr Tom is very rude and could care less if you have an issue), or if the vehicles themselves are having more problems that Ford is not acknowledging. Done here, and done with Ford. read more

Can you give a place no stars? Worst service ever! Poor communication skills in the service department. Management is so poor. Car was under warranty 40k miles, transmission went out. All parts were on backorder. Took forever to communicate that to us. Three weeks later finally done. Drive home blower is not working. Make apt at Autonation, find out that a critter crawled into blower. $1200.00 later and north country won't cover it. Manager kept saying I agree to disagree with you because we have pest control so we don't have pests. Well why do you have pest control if you don't have pests? Car sat torn apart there for three weeks, no loaner. Just a flustercluck. Wouldn't even offer a break on repair. Will never go back there. read more

Love me some ford vehicles, glad I have a ford work van now to convince the wife to get our next vehicle here! read more

North Country Ford - Car Dealers Near Me - Coon Rapids, Minnesota

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Worse customer service ever! Bought a 2007 accord from there a few years back. During the test drive of the car I noticed the daytime running lights weren't running and the indicator light was on. I asked the salesman that and his response was, "oh these cars don't have daytime running lights and that indicator light is always on like that." I call him out on his bs because I know a lot about cars (Been tinkering with cars ever since I could remember) After he knows that he's not dealing with the average consumer he agrees to have it fixed. Fast forward two months after the purchase, the lights go out again, I bring the car in to have it fixed.. I know it's related to the relay and insist that they fix that. Not only do they charge me a diagnostic fee when I know what the problem is they have the audacity to say I'm wrong. Keep in mind I have a warranty that I bought with the car. Infuriated I take it to Honda and they confirmed that the problem was the relay. Lincoln refuses to refund me the diagnostic fee and refuses to fix it under the bumper to bumper warranty that I paid 799 for.. I bought and paid off a car through them before and was hoping to keep doing business with them.. Thank god that lemon of a car they sold me was totaled and the insurance paid them off. I will never be spending another dime there ever again. I will continue to let people know that also. They've lost a great customer read more

I brought my truck in for its second Oil change since I bought it in Dec from North Country Ford. After I got home I discovered the oil fill cap was never put back on. I called and the service manager was nice enough and said we will take care of it bring it back on. After 24 hours they called and said it was done. I went to pick it up and opened the hood to discover pooled water in the engine bay. I pointed this out to the service manager who grabbed a towel and started to dry it off. After he was done I asked if I crawled under it would I find oil. He said no. Well that was a lie. I pointed out they only cleaned the engine bay and since this was their mistake I wanted it to be like it did not happen. He got defensive and said " I gave you a loaner and cleaned your battery terminals" which is a true statement however that does not mean you can do a half butt job after being caught doing a poor job. I would caution the integrity of this service department of they are willing to lie about a basic service..... read more

North Country Ford - Took my truck in for a oil change and they forgot to put my oil fill cap on - Car Dealers Near Me - Coon Rapids, Minnesota

Had an appointment to get recalls done on my car- made the appointment weeks ago. The person I spoke with said it would take the day and I'd get my car back that night. I walked into the building and wasn't acknowledged by the four staff members I came across. I came to a desk where a woman was typing in her personal phone, it wasn't until I said "hello?" That she acknowledged me. She took my info and said I was in the OTHER service department. So I went in there and when I approached the desk the man said, "ugh, I just finished one and now a new person? I'm so disappointed!" I moved on, explained what I was there for and he said, "I'm really behind on my recalls, I can get the car back to you in two days." When I said that wouldn't work, he looked up all my information, claimed I'd made the appointment online despite me telling him already that I'd spoken to someone. He then said I was scheduled for recalls that aren't even on my car- insinuating that I didn't know what I was coming in for. He then said, "I bet you thought I was kidding when I said I was disappointed that you came in." He then asked if I could wait a day and I said no and asked for my keys back. He then asked if I wanted to reschedule and I said no and again asked for my keys back. This man was a piece of trash and I didn't trust that they would have done a good job on my car. Avoid this place if humanly possible, they are awful. read more

Some of their staff and other customers were not wearing masks, so I felt very unsafe. The staff failed to mention the two recalls on my vehicle and allowed me to drive off in that car. Although there was a problem with my transmission, they said to come back another day to look at it. Because of the recall, the service should be free, but they intended to charge me for it. I did not return to this location because my safety was not important to them. Terrible environment. read more

I bought a new F-150 at North Country Ford in 2010 and have taken it back for maintenance and service throughout the past five years. The process of buying the vehicle was great. I had a specific list of what I wanted and they were able to get one for me at a great deal. On the service side, I think they have been outstanding. I've only had a few minor problems with the vehicle (heated seats, door noise) and they were both fixed promptly. What I like best about them is their communication. From the drop-off experience, where we fully discuss everything, to the phone call updates, to the final pickup - they always keep me posted. They never try to sell me a bunch of services I don't need, but let me know what maintenance things I should keep an eye on. I also bought my second set of tires for the truck from them and got a great deal for those tires, mounting, etc. All-around, they are the best dealership I've worked with and I plan to buy my next F-150 there also. read more

Once again I have had some of the worst customer service EVER with this dealership!!! Not only was Dwain rude, but he was very unprofessional!!! I will make sure he NEVER helps me out again if I chose to come back to this dealership. If I could rate this no stars, I would!!!! read more

We have bought 4 cars from North Country and have been very happy. Mark Tallarico has been a wonderful help in finding us vehicles that fit our needs and budget. The service department is always friendly and I love the rewards program of getting free service after 5 visits. The Holiday discount gas card has come in handy quite often because my husband drives 160+ miles a day. The dealership is clean and welcoming (some of the chairs in the TV area are a little worn but still comfortable). The free popcorn, water and coffee is also nice while waiting for service to be completed. The icing on the cake was the personal email from Mark on my birthday; what a nice birthday wish! Thanks North Country for everything through the years! We will definitely be buying from here again! read more

Horrible customer service and sleazy business practices. I found a car on the website that looked perfect but didn't have a listed price. The first time I called and asked for a salesman I had spoke to before. I was told he was in and I left him a message assuming he must be busy with another customer and would get back to me quickly. He didn't. I waited five hours and called again to talk to any salesman. The guy I spoke to was plenty congenial; said that he had to speak to the sales manager and would call me back in 5-10 minutes. He never called back. After a little more than an hour I called a third time and spoke to a different salesman. Just like the last guy he told me that he had to speak to the sales manager and he would call me back. He did inform me that the car was not technically for sale even though it was on the website because it had not been inspected. That was news to me because it does not state that anywhere in the listing. I am really glad that I didn't drive to the dealership like I had intended, to look at the car. Either way that jack wang also failed to call back. The next day I called to speak to the sales manager and he seemed less than concerned that his dealership is full of sales personnel that don't answer questions or return calls. He didn't even make an attempt to make it right and gave the most half-hearted apology I have ever heard. I would say, "Give it a pass". read more

If I could review with a negative I would. Sales staff and manager are un-reputable. Signed a Buyers Sheet and have approved financing but they sold the vehicle out from underneath us! This is the worst customer service I have ever experienced from a dealership! Sales Manager Tim, says "store policy is first customer with cash gets the vehicle". So it doesn't matter what you sign or provide. Someone walks in and wants the same vehicle, they can have it. DO NOT TRY TO BUY HERE! Ford claims to stand behind the armed forces but not these folks. read more

Negative I brougHt my car for brakes and roaders /oil change approx 15 days after while driving down the freeway my brakes went out and completely seized up I had to have the car towed back to their shop they told me they couldn't find my car I had to drive my motorcycle up their to show them my car parked straight in front next to the service doors they told me they couldn't look at it for at least a couple days they told me it was nothing to do with brakes it's some type of oil filter and no way could it have been from them charged me about 800 dollars 15 days later when I push my brakes while in reverse my car makes a grinding Rough idle noise kinda like a diesel truck in a way the whole car shakes and does not feel stable I am calling trying to make a appointment but I feel like everything has only went wrong since I went there my car is 2 years old and taken very good care of thee only thing ever needed work was brakes now all of this read more