My daughter was recently in to purchase her first vehicle and this was a big deal for her. Upon arrival she test drove and started to fill out the paperwork. She came in with her own financing and was ready to purchase. With multiple sales people mulling around inside the dealership, her sales person bounced around between my daughter and others arriving. It took so long, she left and went to lunch and when returning the purchase agreement still wasn't ready. After 3.5 hours of waiting it still wasn't done. I wonder if you don't finance through this dealership you are placed at the bottom of the waitlist. I spoke to the sales manager and all they could say was sorry I guess we were busy. We purchased our vehicle here a few years ago and had a great experience. Things have obviously changed and customer service excellence seems to be less of a priority. My daughter is seriously thinking about going back to another Nissan dealer because her experience there was very high. read more

I was recently thinking about purchasing an electric vehicle. I did some checking and turned to Walser Nissan in Coon Rapids. I was introduced to Amos Duckworth. Low-key, no pressure, and helpful. I had done quite a bit of homework before I met him face-to-face. He answered the questions I had and assisted me in purchasing a 2023 Ariya Platinum eforcevvehicle. At some point he brought in Alex. The two of them were both very helpful. Alex offered more than I anticipated on a trade. A week and a half in, I'm happy with the . I'm glad I met Amos. read more

Great customer service! Never felt rushed but actually cared for to decide on what vehicle I wanted. Answered all questions. Highly recommend. read more

Wanted to get a transmission flush and oil change and they told me there was about 6 different areas of the car that are critical to fix as soon as possible. I just wanted to learn or talk to someone with someone with knowledge about what work needs to be done and why and why I should get it done at Nissan instead of literally anyone else that would be much much cheaper. Instead this lady with zero knowledge with automotive work was pressuring me to make my $1,000 decision as soon as possible like I am deciding what to order at a restaurant. That business model is fucked up to me because of how much money your customer is racking out. Send a professional to talk to the customer when that kind of money is involved! Not a new female employee that has less knowledge than the customer. I spent over a grand to get 3 new fluids and new spark plugs. Nice work Nissan, you taught me an expensive life lesson... never go to Nissan again read more

I purchased a vehicle from Walser Nissan that appears to have sustained prior body damage and subsequent repairs. This information was not disclosed to me at the time of purchase. While I understand that the repairs may have been performed in-house, the fact that this information was withheld, resulting in a clean Carfax report, is deeply concerning. I expect full transparency regarding the history and condition of any vehicle I purchase, and the failure to disclose this prior damage is a serious breach of trust. I requested an immediate explanation for this oversight and a resolution to this matter. They texted me an offer for me to trade it in. Poor customer service. read more

Walser Nissan in Coon Rapids is not remotely close to me. However, when I was shopping for a new Rogue during the pandemic, they had the best inventory by far. I had a great experience purchasing my new Rogue. They don't negotiate on the price of the new vehicle. However, I got a good value on my trade in. 0% financing. I had a little difficulty trying to call when I needed to first schedule service, but scheding online was easy. My first service visit was fast and easy. The service advisor let me know how I could talk to one of them if I really needed to for scheduling non-routine service. It does sound like the phone scheduling has some issues,but I don't mind scheduling online. I got a cute little video of the tech inspecting my car. Sure, maybe it's a gimmick, but I liked it! Obviously time will tell with regard to the service department, but I was happy so far. And they have a huge area with tables where you can wait, so you don't feel like you have to breathe other people's air while you wait. read more

It has been an absolute Nightmare - Walser does not care what happens when you leave the lot. Walser sold me a 2017 Lincoln that immediately had issues -blind spot sensors ect- 2 days after buying but I live a distance away so 300 mile was void. Then heat stopped working - in winter. 2 weeks before i could return it - the engine light comes on. which their policy states it has to be mecahnically sound for the 3000 trade satisfaction guarenteed promise. They tell me to bring to mechanic because i am SOL - it was sold as is. Turns out the Engine block needs to be replaced. $8000- again Contact Walser and they say well we have the extended power train warranty for 3000 miles so see if covered. Now-most is covered not all - so our of pocket costs of deductable and non covered parts that were part of it . with approval and parts and getting fixed - left without a vehicle for 2 + weeks. Single mom - rental car coverage through warranty is $35 a day and only cover 3 days. it costs 49 a day from a rental company and i need for 2 weeks. Again the response from Walser was sorry to hear that . 2 sentece email reply. They do not care about you once you leave and I 100% believe they either did not properly inspect this vehicle like they advertise or they did and sold it with these extreme issuees anyways. read more

Very pushy staff. Was told I had worry free and free maintenance for first two years on my leased Altima. That proved to be false. They refused to work with me and charge for every little thing. I'm very upset I switched from Toyota. Never again. read more

I bought my Subaru Forester at Walser yesterday evening and couldn't have been more pleased with my purchase and the entire process. Doc is the best and I would recommend him, and this dealership to anyone looking for a new vehicle! #birthdaybuddies #subaru4life read more

Came in late. I had called. Vehicle was waiting for us. They were willing to stay late. Took all the info they needed. Will come back tomorrow, expecting vehicle to be detailed & ready for pickup. A little more then i wanted to pay, but vehicle is quality. read more

Professional and friendly. I found a good car at a great price with no extra or hidden fees. The only down side was that it took a long time to do the final cleaning & removal of plastic and stickers took about 45 minutes. The tank was not full but at 3/4. I highly recommend if u r looking for a vehicle that u give them a look. read more

I can only speak to my personal experience. I know many others who have had similar experiences and will suggest they write their own reviews. I understand from manager Jake's communications, who is the General manager of Walser Coon Rapids Nissan dealership, that he had been aware of Nissans bad transmissions for a long time and did not have an answer as to why Walser Nissan extolled the virtues of Nissan transmissions to me as a strong selling point when I bought my Nissan Altima from Walser. As I understand, from Jake the General manager,Nissan had been aware of the poorly engineered and bad transmissions since 2006 or before, and my understanding is from Walser Nissan and Jake that due to the sole extensive cost of replacing or remedying the deficient transmissions Nissan does not want to pay.. As I understand from Jake a huge inventory of bad transmissions exists and Nissan wants to push them onto customers and clear their inventory of bad transmissions. Nissan has made clear to me in this process of remedying a poorly designed transmission that they are unwilling to help and Jake the General manager at Walser has made clear Walser is unwilling to stand behind representations they have made. I am aware now of all the class action suits against Nissan but i purchased my car from Walser and relied on their local and sole representations. The fact Walser has made clear to me that they have no obligation to remedy a deficient part they were fully aware of before and after I purchased it is reprehensible. A dealership may be deceived by what a manufacturer states but when they know the truth they have a duty to inform everyone of the facts. Walser has made clear to me they would rather battle things in court Scott read more

Completely recommend Walser Nissan-Coon Rapids. I dealt with Mollie & Matt and both were great and the opposite of the previous Nissan persons i had dealt with previously. These two workers are not pushy or demanding, and stayed late on a Saturday for me. Price was great and they were reasonable with my trade-in value, and getting the car for me from another location. read more