Julie ( receptionist i think ), very pleasant & accommodating during phone call. Drew M. ( service advisor ) , always humble, pleasant & customer focused. Sarina S. ( New Vehicle Mgr. ) , shows integrity & helpful attitude at all times. Matthew as well. All Salespeople friendly. Many Tnx To All . Regards, Deborah H. Gary & Leland C. read more

Rip off artists. Claimed title was salvage on trade and wasn't and they knew it, they listed for almost double of trade in 2 days.

Do yourself a favor and go somewhere else. This dealership is extremely misleading and will cost you way more than you expect. They present add-ons like they're part of a "package," but almost everything is actually itemized separately, and WILDLY overpriced ($1100 for Honda car mats!!!!). You don't realize how bad it is until it's too late and your total shoots up. My sales rep, Aida Lane, completely downplayed the impact these add-ons would have on my monthly payment. She made it seem like it was barely a difference. It wasn't. Not even close. I made my entire financial decision based on what I was told, and it turned out to be completely misleading. Then comes Isaiah Davis, finance manager, who flat out refused to let me cancel anything. No valuable explanation. When I asked for proof, he sent documents that didn't even have my signature on them. So somehow I'm locked into products I didn't clearly agree to? Make that make sense. And no where did it show they weren't cancellable. I don't get why he won't just let me get rid of them!!! It gets worse. Auto Butler, LoJack, and Diamond Fusion were already installed on the car BEFORE I bought it. I was told "all cars have it now," yet I was still charged for them. Apparently some people "negotiate it off"...funny, because no one told me that was even an option. I was led to believe everything was part of one package, which it wasn't. And despite being third-party contracts, I was told otherwise until the paperwork said the opposite. Isaiah said they weren't third-party but literally sent the document that proves it was. Yet I STILL can't cancel it???! Trying to get answers after the sale? Good luck. Basic documentation and clear explanations were like pulling teeth. Things were glossed over, rushed, or just not explained at all. I even reached out to the GM, Katie Young, and got nothing helpful. just a generic response pushing me right back to the same people who caused the problem. Contacted Honda corporate too, and surprise: this dealership is privately owned, so there's basically no accountability. End of the day, I'm stuck with a high monthly payment on a car that's not even brand new, all because of how this was handled. This wasn't just a bad experience: it felt calculated. Be careful. Read EVERYTHING. And honestly? Just don't come here. It's been so stressful and extremely disappointing. Buying a car is supposed to feel like an achievement, yet it feels like a huge defeat. read more

I'm still fuming about a car I bought from Rapids Honda 2 years ago! I am even more mad about myself for not walking away and shove those bait papers in their face that added on $2500 for Auto Butler! I've inquired at other Honda dealerships about that supposedly required add on and every one said it was a very unfair deal. And I fell for it! DO NOT GO TO RAPIDS HONDA! read more

I went in to have a recall installed. waited 4 hours only to be informed that the part was not in. Waited six months and went in for a second appointment. This time waited three hours to be told... The part is not in. Completely unacceptable. read more

I had been going to Rapids Honda for years to get my oil changed. During each oil change they check for other items to upsell. One of those items is to check the air filter. I change it myself and when I checked it, I found the back two bolts broken off that hold down the cover. I called them out on it and never got a response. read more

DO NOT BUY OR GO TO THIS DEALERSHIP!! I ordered a car back in 2022 and it took 8 MONTHS to get when they told me 6, my salesman was fired and no one called me to let me know I was in the dark. I complained to the manager and owner. I sold my old vehicle when they said it would arrive as well. they gave me loaner after yelling at them multiple times. It sat on a trail for 2 months and I had to call to get updates never ones got a text or call from anyone. There "lifetime car washes" is horrible your better off washing yourself or paying. Scratched my car. Also the water smells like shit... my whole car recked for hours. Also the diamond windshield protection is bullshit it does absolutely nothing and you have to get it. Everytime I go in they do something I never asked for them to do. Like rotate my tires when I specifically asked not to.( I got a new tire a couple weeks before and they rotated them) so they charged me 25$ for that. They ripped a chunk of my windshield tint off with the sticker and never said anything. I have full warranty and my headlights are fogged up and scratched inside and one of the techs said "it looks like someone took sandpaper to it sorry we can't do anything." So yes I recommend buying or going ANYWHERE OTHER THEN HERE. read more

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BUYER BEWARE As mentioned in many other reviews, Rapids Honda is running a Bait-and-Switch scheme and I just experienced it yesterday! :( My wife and I were purchasing a 2024 Honda Odyssey Elite and we agreed to purchase it based on the sticker price - you know, the price listed online, in persona and the price that is generally accepted in the United States of America as being the ACTUAL price of the item... It wasn't until we were signing the final documents that I noticed the final purchase price being multiple thousands of dollars more than the sticker price. Tax and title aside, there were thousands of dollars of unaccounted for funds. When I inquired as to the discrepancy, my sales rep Bobby indicated that they were comprised of a bunch of upgrades/addons that he had done me the courtesy of adding for me. I'm talking things like Auto Butler for $799, Diamond Fusion for $299, Pro Pack for $599, and many others... nickeling and diming me to death. The purchase price form was listed in a very shady way where they did confirm the vehicle price, then in small print they listed these accessories and only at the bottom they broke out the monthly cost. They never even presented the updated sub-total to quickly spot the scam. I knew what the monthly amount was supposed to be, which made it stand out. I quickly told him that I didn't want any of these upgrades, so he crossed out some things and said he'd be right back with an update. Instead of 7 accessories, he came back with 3 even though I told him I wanted none! I started to get a bit more upset here and confirmed AGAIN, I wanted no accessories, so he made me initial again and went to re-print it. So, he came back this time with 2 accessories, the Auto Butler and Diamond Fusion ($1,100). I told him emphatically that I wanted NO accessories and he said, "Well these are required because we already performed these on the vehicle." My face must have turned red in this moment as I got quite upset... I told him that it was never indicated in the purchase price of the vehicle and that this was very unethical and shady business practices. He then said, "We don't mention it up front so we can get you a low sticker price ... this is just the way we do business." Some time passed as we looked at other financial documents... finally, another more experienced sales rep named "H" came over to finalize the documents. I was very clear with him about my feelings on the sales tactic of forcing the customer to purchase pre-applied accessories that were never listed in the purchase price. He awkwardly left to speak to someone about it and came back and removed the $1,100 fees. It needs to be made known that this standalone practice (which has only been around for 4 years) is conducting these schemes. Tl;dr - Rapids Honda advertises a low sticker price and then in small print, they have thousands of dollars in accessories that they try to force you to buy, and they even pre-apply some of them and promote the accessories as required. NONE of this is reflected in the purchase price. --- Side note: it took a total of four hours to finalize all documents. I get the feeling that they cause intentional delays to wear the customer down and make them just want to sign things without thinking... I've purchased 15 cars in my lifetime and have never had it take more than 1 hour to get paperwork finalized. 4 hours is ludicrous! I will never buy from Rapids Honda every again and will tell everyone I know about their poor business practices. And to management of Rapids Honda, before you reply to this post with a "We're sorry about your experience. Please call us at XXX-XXX-XXXX and we would like to make it right.", you have my phone #. Call ME if you want to make this right. read more

It's like a bad marriage.... On 1/30/26, i went to Rapids Honda to make the largest non-real estate expenditure I've ever made - buying a $45k used truck. Well, i left with a truck, but that's where the good part ends. As i see it there are 3 parts of a (used) vehicle purchase - price, process and the vehicle. You failed in Two of those. I attempted to negotiate either the vehicle posted price, or their initial trade offer. No luck on either one. But i fell in love with the truck - breaking the cardinal rule of car buying. So I agreed to proceed. At that point it took them 2 hours to prepare paperwork (for an all-cash transaction), and prepare the vehicle (which was probably ok to start). Maybe it was a vindictive punishment, since i was already unhappy. Or maybe it was because my sales rep took ill and had to leave unexpectedly. But there was apparently nobody else to help me in this HUGE dealership. I requested one favor - swap off the snow tires on the tradein truck - they are sitting on separate wheels in the bed. Their service bay was open, and it would take 15 minutes. They refused. Nobody offered to go through the vehicle and explain things to me. Nope - As soon as i pulled the trigger and told them i was buying a car, they knew they had me. Nobody cared whether I was happy after that. Once you sign on the dotted line - the party's over. It's kind of like bad marriage, once you say 'I do' there's no more wooing. It's now been a few days, and no reach out from anyone. I guess that's not important to this dealership. read more

To the poor bastard that ends up buying this car. Please know that this accord was leased by an sales associate, backed into who knows what, being repaired by the dealership, and now sold as if nothing ever happened. Matter of fact, you're paying for the cost of the new parts as the price has actually gone up in the last two weeks. If you check out the car online, there's no pictures of the ass end of the vehicle, otherwise check the vin # cheers!! read more

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I had my CRV in for a recall. Shawn met me with my order in hand. He got the car into the shop immediately, and showed me where the waiting area was located. I was a nice area with many chairs, tables and benches where I could plug in my computer. there also was a separate TV area. The work was completed in less time than I was told to expect. I had a very good experience at the service department of Rapids Honda. Dave H. read more

DO NOT BOTHER, They to take advantage their customers Decided to give them a try without looking at their reviews. Big waste of time. We met a salesperson called Bobby. We clearly stated we did not need a test drive and were looking for their lowest price. Bobby insisted we test drive while the car manager looked at out trade. After almost 40 minutes of a test drive and an unnecessary tour of the dealership, when we eventually received an offer it was ridiculous. He started with MSRP($56,740) instead of the current price($52,999) currently shown on their website. They offered us only $3500 for our trade in. Which was $2000 lower than any of the 7 dealerships we had visited. We ended up getting $8500 from another dealer. Once receiving this low ball offer, I showed them the quotes from other dealerships. All of a sudden the price was lowered, but still not even enough to match my 2nd lowest offer. Even though their car was exactly the same as the one on the quote. Worse yet, Bobby held our car keys for our trade saying give me a minute to talk to my manager...Twice. Come on dude, just let us leave. They actually thought I would pay over $60,000 for a car. I ended up paying $47,000 at Tom Kadlec in Rochester, Mn. It was a little drive from Coon Rapids, but totally worth it. Josh there was a great salesman, I got a fair offer for my car and they were reasonable with negotiating. I highly recommend Tom Kadlec! read more

Avoid this dealership at all costs. the customer service is garbage, they mislead you, I got a car there and paid for an extended warranty, once I needed the warranty I was informed that they never added it. I showed them the paper work and the response was I have to reach out to the warranty company, whom proceeds to tell me I don't have a warrant. read more

I was looking to purchase a lightly used Subaru Forrester and found Rapids Honda to have great prices and value on cars. The salesman was nice and test drove the car with me to showcase the features. He was very patient while I was making the decision to purchase. However, after committing to purchase they salesman tacked on some extra packages that were "mandatory to purchase" due some of the services already being preformed on the car. These were costs beyond the sticker price of the car. Additionally, I had to return to the dealership two additional times to correct paperwork. This was an inconvenience as I do not live in the area. Overall, the car has been great and I took advantage of the 2 free oil changes. If you are looking for a dealership, keep these things in mind to determine if you want to work with them or not. read more

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I was a customer of Rapids for 5 yrs. Bought new 2019 CR-V there. My issue is not with Honda, as I've owned many over 30yrs. and found them reliable. I wanted to buy a new CR-V hybrid 2024. I contacted the internet sales, found one, went and saw it. Called internet sales and told them I needed to speak to a sales manager. I was assured he was in a meeting and would contact me when he finished. My issue is with the service dept and needed to know this would be corrected. I took it in for dead a/c. Was told it was a warranty issue. Told they need to diagnose the problem at most $125.00 I left the car. When I returned home, they called. (less than 20 mins.) the car was done. I asked them to save the old parts and was told there were none. I went to get the car and was shown a photo of two wires that ends were bare. The total cost $500.00 Beware this was a bait & switch classic. I've never cared for the service dept. The people are dismissive, condescending and generally unfriendly. The free car wash was a hassle. It kept taking the hitch cover. Was returned smelling like the driver had breakfast from the roach coach. I bought a new car from their competitors. The internet people are now harassing me and the dealership floods my junk box for feedback . HERE'S YOUT FEEDBACK ; YOU SUCK. CHOKE ON THE $500. Much less than selling a new car. Trade short term greed, for long term good will. Copy to Honda America read more

I bought a car here last year, within 6 months and about 4K miles, I have an upwards of $4000 fix because of an engine gasket leak that was presumably missed during the inspection. If you buy here, get a second opinion or go elsewhere. read more

Don't buy a car here. Bought one a couple months ago. When I signed the papers, I asked for the spare key. They looked everywhere and had lost it. Said someone else had it, and they could bring it to me the next day. I tried to be nice by offering to pick it up in a week when I got my add in's put on. Fast forward, it's been months. I've been in 3 times and could never pick up the key. They finally agreed to deliver to me, but after starting to work with them on a good time for that, they changed their mind and said it was on me to pick it up. They don't care that I've already tried that. Multiple times! I don't know why you they think they can have such bad service for a major purchase. Spend your money elsewhere. read more

My family bought a 2014 Honda CR-V from Rapids Honda exactly a month ago (8/9). Right off the bat, salesperson Wade was rude, inconsiderate, and condescending. He talked to me like I was a petulant child, dismissing all of my concerns with patronizing comments insinuating I had no prior knowledge of the vehicle I was driving. After we had decided to purchase the vehicle, Wade proceeded to spend the next 30-45 minutes talking in detail about his experience with salmonella and other... interesting topics. As we sat down to sign the papers for the car, we were then informed that there is an extra $1000 fee that is added to all used cars to promote their own detailing services. This was not previously discussed until we had already signed the papers. Needless to say, this was enough to put a bad taste in our mouths. Not even a month later, the battery in the car was completely dead (8/28). I get that used cars are sold "as-is", but honestly, selling a vehicle with a bad battery is a shady business practice. Sales manager Scott was rude when confronted with the issue, not bothering to return the phone calls I had left him to resolve the issue. This was my final straw. I will never do business with Rapids Honda again. This company is an ugly representation of what a dealership should be. If you care about your own well-being and peace of mind, head to Luther or Walser for an experience that, in short, isn't awful. read more

Rapids Honda - Car Dealers Near Me - Coon Rapids, Minnesota

WOULD NOT RECOMMEND. Issues below: * Sales rep, John Lysaght, was on his phone majority of the time from start to finish. BAD CUSTOMER SERVICE. * They had the wrong car price on the initial estimate. Was $1,000 higher on the estimate than online price. I pointed it out and they corrected it. Had I not done that, they would have screwed me over. * We asked if there was a discount he can offer, so we can get a lower car price. He said let me see what my manager can do. We did some back and forth. He said he can get us a discount if we took all the add ons. His manager dropped a portion of the monthly payment. Guess what? Was NOT a discount. Found out AFTER signing papers that they removed 4 year warranty and GAP insurance. Not a DISCOUNT at all and fooled us into accepting all add ons except tint. Also, we asked for a specific itemized breakdown the entire time and he kept telling us we would get it after signing (finance guy also said the same thing) * During the walk through/tour, the sales rep was explaining the different add ons saying they were OPTIONAL and we would need to schedule a time to get everything installed. This point is important to a point below. Remember, he said OPTIONAL and would need to SCHEDULE to install add ons. * Used car was under 75,000 miles and sales rep said it came with a 1 month / 1,000 miles warranty. When finance guy, Isaiah, did the paperwork, he marked it AS IS - NO WAARANTY. We pointed this out and they had to confirm with each out, finance guy acknowledged his mistake and got it corrected. * Finance guy was going through the warranties/coverages. Said GAP insurance was required. We told him the sales rep told us we didn't need GAP insurance. They looked at each other and the finance guy told the sales rep guy no, they NEED the GAP insurance. Then he corrected himself and said he would highly RECOMMEND it. * After signing, we only paid HALF the downpayment. We thought a lot about it over the weekend, numbers didn't make sense and after all those ISSUES/MISTAKES, we didn't want the car anymore. Come Monday, we called and asked if we could return the car, finance guy said no, MN doesn't have a cooling period. We said okay, can we drop off all the add ons and warranties. He said he will see what he can do. Came in and sat us down. We told him the cost doesn't make sense and after all the mistakes, we didn't want any of the add ons and warranty/coverages anymore. He talked with his manager and came back. Said he can drop warranty and GAP insurance. For add ons, apparently ALL CARS in their lot gets the $899 Clearshield and $1095 Auto Butler pre-installed before selling. This is $1,994 MANDATORY ADD ONS that was NEVER COMMUNICATED or DISCLOSED on the initial estimate that it was MANDATORY. This CONTRADICTS the sales rep saying OPTIONAL add ons and NEEDED TO STILL BE SCHEDULED TO GET INSTALLED. BASICALLY LIED. He said he got approval to remove the $899 weather mats and $200 identity protection. They wouldn't remove the $499 diamond fusion and $1095 rust proofing even though it has NOT been installed yet. He said from a business standpoint and seeing we already signed the contract, we were legally binded and that he was helping us by removing some of the stuff already. We kept going back and forth and trying to understand why we couldn't remove charges for those not installed yet and we haven't made the other 50% downpayment yet. He gave us the ultimatum that it was either the original contract or the modified contract. With this ultimatum, we had to sign the modified contract. * In summary, I would NOT recommend this dealership at all. Sales rep lied and screwed us over. Finance guy gave us the ultimatum of either original contract or modified contract. No disclosure before signing that $499 Clearshield and $1095 Auto Butler are MANDATORY charges. Super unprofessional with their many mistakes during the whole process. BUYER BEWARE. DON'T GO HERE. read more

If you want to spoil not only your day, but also have consequences after buying a car, welcome Rapids Honda to Coon Rapids. Today I faced discrimination against myself. Perhaps because I am a woman, and my English is far from perfect. But you guys can't bully people because they can't defend themselves. After the last check of my car 2024 year of manufacture, an oil leak was detected. An advisor named Chad said that it was okay, and I could continue driving, leaving footprints in every parking space. But I scheduled an appointment to fix the problem. Chad's manager, his name is Shane, confirmed that this is not such a problem, I can continue to drive and put oil stains in all parking lots. When I asked for a car for rent, since mine was left with them for repair, they began to be rude to me, their behavior was stunningly unpleasant. Especially the behavior of the manager in front of his employees, he showed how to "correctly" treat customers. I was very worried, I felt dizzy, my heart hurt, and I asked how they could be so rude to their clients? To which I heard the answer that this is their usual tone of conversation. I asked the supervisor to talk to me and they told me that he was absent from work. And I went inside the large center and approached the first worker I came across. Later it turned out that worker was a supervisor. That is, they lied to me, looking me in the eyes! How can you trust such companies after that, whose employees are incompetent, who have not been taught to talk to customers, lie to people's eyes instead of learning to manage their emotions? What shocked me the most was when I burst into tears, even the supervisor left me in the middle of the hall among other clients and just went to his office. The manager Shane came to him, and they just mocked. Shane walked out of the office with a big smile, turning his head away from me. This is what is considered "normal". SUCH WORKERS will make America GREAT! read more

This is the worst car dealership that i have ever worked with . Deceitful and crafty . Coercion, misrepresentation and deception ... all along . Force you to buy options ... they won't sell you the car without the minimum options . Look through the full disclosure .. i did and when pointed out the double finance rates - i was told mistake " due to fat finger typing error" . Promised a 55" TV for all new car buyers . After we signed , they retracted the offer on the pretext that they " ran out of TV"... we could see many in the back of the store. The sales manager was extremely rude , condescending and smug . Didn't give a damn to anything that the customer had to say . There are many Honda dealership .. i urge u to consider alternatives even if you have to travel the extra mile . read more

so far this has been a crap dealership. today is their last day to earn my business. I've tried 2 times with them already and if they don't budge, I take my business to Luther. appraiser is a jerk, sales people have 0 control over their own sales without the vampire of a manager showing up, and their estimates are jokes. read more

Don't know about you guys but this dealership is weird. Got a random phone call about someone dropping dead at the state fair, then got hung up on. I called back and lady proceeded to ask me if I'm still interested in the Used Honda Odyssey I inquired about weeks to a month ago, no one ever updated me on till now from what I can remember. But anyways I asked about which one as I inquired about a lot at that time. She then proceeds to tell me they don't have any more used Honda Odysseys after asking me if I'm still interested in the used Honda odyssey. Makes no sense. Lol. Maybe update the customers when they've inquired!? read more

Spent $1400 to service my car and they told me the car will be ready tomorrow and I asked for a loaner car and the chad said he'll call me back and never did. Spent $85 to fix my dash board because the light kept flickering and sometimes blue tooth doesn't connect and sometimes it would stall. Now it's even worst I would turn on my car and my dash board would stall and then when I turn my car off the dash board would still be on I basically spent $85 for no reason. I would not recommend servicing at this dealership it's horrible the dash board was giving me problems the day I picked it up. read more

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do not, i mean do not bring your honda to this dealership for any type of work at all seem like all of the technician are hired without any experiance of what to do with honda! i have reapeatedly brought my suv like 7 times for the same related issue until its was finally being fixed for good on the 8th time! i kept getting the running around and many testing done without any paperwork and results! read more

I want to start off by saying my salesman Andrew Bergman was amazing. Now about the customer series portion of Rapids Honda. I bought a 2013 Ford Raptor from Rapids Honda about 6 months ago. The truck showed to be rust free on the lot. They offered rust proofing for $1100, I opted to get this service when I purchased the truck. I drove the truck home that day and it had to return to Rapids Honda that weekend for a wheel bearing replacement. I was aware it was bad when I purchased and they replaced for free. They were supposed to do the rust proofing when they had it in for the wheel bearing but they didn't. It had to go back there a week or so later so they could do the rust proofing. I brought it through their car wash after about 5 months of ownership and it knock a hood chunk of paint off the cab corner showing rust under the paint. I tried to make a claim for the rust and they told me it was a 12 year old truck and they took a video before they applied the rust proofing. The video showed some rust on the rockers that they did not tell me about. So they offered me rust proofing on a 12 year old truck that already had rust. I told them if I had known about the rust I would have opted out of the rust proofing. They offered to wite me a check for $300 instead of refunding the price of the rust proofing or fixing the rust. I said if that's the best they could do and used car manager said "I could also do nothing". I requested the contract for the rust proofing and emailed the person in charge of applying the rust proofing multiple times and never heard back. I was also told they don't have thousands to put into my truck. To me it sounds like they never intended to honor the rust proofing. read more

I bought a new 2022 Honda Insight from RogerThomas , is a fantastic trustworthy salesman , I would recommend this dealership and this salesman to anyone, he is great . read more

Rapids Honda - Car Dealers Near Me - Coon Rapids, Minnesota

I went to Rapids Honda in January and had Ricky Santiago as my salesperson. I went in on seeing a 23 Civic being sold for 23 grand. Ricky and Alex Maze (Finance guy) both took advantage of my naivity, as this was the first time I have ever had to finance a vehicle. Ricky Santiago looked me dead in the eye and said that I was locked in at 5.5% Apr or 72 months. Alex Maze changes the paperwork around to where I am unknowingly signing for 8.69% APR for 84 months. I have since refinanced, but Ricky Santiago also snuck on over $3,000 in hidden fees that I could not get rid of. I remember specifically telling Ricky I did not want the additional packages, yet he charged me $1,095 for rustproofing, $499 for diamond fusion (there was a chip in my windshield did not notice till I left) $899 for floor mats, and $1095 for the Autobutler protect. While buying the vehicle Ricky Santiago told me I had to bare the cost of the rustproofing as the customer. That is the only one I agreed to. When I went back into the dealership to explain to ricky the charges, he even said the only thing he charged me for was the rustproofing. I then showed him the pink slip and he was in a weird state of denial saying that he did not do that. Yet I had the paperwork right there where he approved more than $2500 in other charges. I had to go back into the dealership twice because they are so dodgy on the phone. I even had to use other peoples phones cause they began not to answer or send me to empty desks. Awful experience. Feel like I was used so that Alex Maze could go on vacation. Totally exploited. read more

After having chosen a Honda dealership over an independent shop I would not suggest going here. I am very disappointed with the service we received from Rapids Honda. We had stopped in for a quote and dropped off the car for its scheduled repair but were called the next day to pick up the car as they could not repair it (as needed) at that time. Then after the 2nd appointment I gave the car cursory visual inspection and found the parts listed on the quote were not installed! We were never notified of the missing part(s). The cost of the service was for (or very close to) the amount of the quote however ,the part(s) missing were quite substantial and the bill should have been quite a bit less! When this was brought to the attention of the Body Shop Manager we were told he thought we would rather have the car back than have the all the work done! Since they did not tell us of the missing parts before I noticed them AND because the cost of the repair met, or was near the quote I believe this was nothing more than dishonesty and possibly insurance fraud. I am contacting my insurance company to follow up as well. PS - I couldn't "post" this review with zero stars so I had to select one, which they definitely don't deserve. read more

Just like the other reviews say, run from this dealership. This dealership has predatory sales practices, and lures you in with low car prices. Then they attach a bunch of extras that you don't want to make a profit. The salesman told me I had to buy a bunch of options they I didn't want, never signed the paperwork, and still charged me for them. I paid for floor mats that already came with the vehicle on the sticker, and undercoating that I never wanted. I called the dealership over 30 times and never received a call back. I had to drive to the dealership from Indiana since I don't live in the state. after a 10 hour drive, they told me I couldn't get a refund. The Sales manager told me that it was part of the deal even though I paid for a service that was never completed. I would never buy from this dealership again and I plan on going to small claims court to get the $3000 they owe me. If I could give them zero stars, I would. read more

I had the worst experience with this dealership tonight, called and made sure used car 2011 Nissan Murano was available. After test driving we were doing the paperwork , some manager came and told us the car is no longer available because the gm of the dealership wanted the car. We drove for over a half hour from Minnetonka for nothing. Nice gesture .... read more

Bad communications. The rep was supposed to call me concerning tire availability and didn't. I pursued it for a week and left messages 3 times. He did not follow through. I needed several thousand worth of services. I will never use them again. read more

The worst sales pitch/experience ever! Bait and switch. Advertised price was several thousand under final price before taxes. Insulting offer for trade in. Sales person and ssles manager were not good at all. They should be embarrased. read more

Too many red flags, including their "offer" for my trade in that was well under the minimum suggested KBB price for vehicle. (-30%+) After choosing a vehicle, we declined the dealership add-ons that's include all the upgraded sealants / packages etc then were told that three of them "had" to be included in our price (?). Really... Many other Honda dealerships choices out there. I understand they are in the business to make money, but the only bottom line they care about is theirs. Only after we walked out did they try to make amends. No thanks read more

I would think twice about bringing your car into this dealership for service. I had them refuse a warranty service and they would not share with me the test they did to deny it. I was originally told it was approved and they had to get final approval from the regional Honda representative. I waited 3 weeks with no notice from them. The service advisor would not call me from his office, he would only call me from his personal cell phone while he was outside the office. I requested many times from the service advisor Ron for the service manager Shane to call me. No call. I then called him twice and have left messages on Shane voice mail for him to call me. No call. Very disrespectful. I opened a case with Honda. Honda contacted them and they lied to them. I have the phone calls recorded with service advisor Ron telling me how Shane has lied about this. I plan to forward these to the GM but don't expect him to do anything about this. This has to do with the EV batteries in my car not holding a charge. The government wants us to start buying electric cars and the dealerships and Honda does not stand behind this. read more

Do not come here. Purchased a used vehicle and warranties in 2022. I was unable to use the warranties I purchased for $2570 because of the car being a Canadian Import which I was not notified of by the dealership at the time of purchase. Called the warranty company to find out what was going on and was notified that Rapids Honda had cancelled that warranty without any notification a year after the vehicle purchase, going against the warranty policy which states the customer has to provide a written cancellation request which I did not. I then came to discover that they used the refund from my original warranty for a different warranty contract I never signed and was also never notified of, and would still not be able to use because of the manufacturing dealerships policy with Canadian imports. The dealership will not take responsibility and won't refund me the full amount back, just a prorated portion. This was a misrepresented sale from start to finish whether it was intentional or not on their end. Do not come here, go anywhere else. read more

This is a long overdue review. Rapids Honda team is fantastic! The facility is beautiful and brand new. Pricing is super competitive on new and used cars. They also have a great selection of both new and used cars. But what I got to actually experience was the car wash. You actually get lifetime free car washes when you purchase a vehicle from them. Plus a bunch of other perks. Everyone in the Service department was super friendly. I didn't feel like I was putting anyone out by asking for a wash. They were happy to help and I would recommend this dealership to anyone in the area who is looking for a new or used car or looking to service their vehicle. They guarantee an oil change under 45 minutes too with appointment while you get to drink their coffee and use their WIFI.. it's a great place! read more

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While wrapping up paperwork we were alerted that the dealers detailers put a large dent ( golf ball size ) in the drivers side door. Thats where it all went off the rails. 4 promised completion dates missed, 7 unreturned messages for 3 different dealership managers, 3-4 trips to the dealership and 2 weeks later, we get the car back. The dent is still noticeable, but Im just finished dealing with the lack of caring about my business. In case you are curious what we were offered for the time and patience, $300 , 2 free oil changes and some car mats ( the mats were already in the car when. We first agreed to buy it as it was slightly used). Bought many Hondas in my life, had much better levels of service and follow up at Luther and Buerkle. I'd avoid Rapids Honda at all costs. I understand that things sometimes go wrong when doing business with companies, but I most certainly judge them by how they handle things when they go wrong. read more

Went in for a butler paint treatment and an oil change I was told to wait as it would be 3 to 4 hours before they could get it done, even though it was a scheduled appointment. 3 1/2 hours later I check on my car and it's sitting outside done 45 minutes ago and nobody had told me! No respect for my time. To top things off my average fuel economy went from 19.8 to18.4 miles per gallon and my air conditioner was left on recirculate. That tells me they're running my car and A/C for extended time for the average mpg to go down that much. I'll personally never do business with this Stealership again! Did I mention While still under warranty it was winter and I wasn't getting good heat. They claim they flushed it and that my heater cord was plugged I need a new one for $1100. I took it home and flushed it myself and it was not plugged. After flushing it I got good heat again. They lied right to my face read more

Run, don't walk away, far, far away. In short here are the key pieces that were fraudulently represented/charged to me: - I was charged $399 for LoJack service when I told them I did not want it. They continued to assert I paid for installation that occurred prior to the sale. The purchase agreement says "3 year"... 3 yrs of what??? Service! That I said I didn't want. - The online purchase price listed on Cars.com was $21,561. My purchase agreement has the price listed at $21,999. In total my $21,561 purchase was billed to me for $26,5000. - I was told I was getting the full amount I asked for my trade of $13,5000. They instead stole my down payment to cover $2,000 of my load and only gave me $11,500 for my trade. Sales person acknowledged I was adamant about selling my car at that price and said I would come back once I found a place willing to give it to me, couldn't explain why I miraculously signed a paper saying otherwise. Maybe because you lied about what the paper said? - Was told for majority of the sales process I would get powertrain warranty, it was even advertised online with the posting. 2 minutes to the end of the deal he changes tune and now no warranty. - Two rear seat belts are broken and I was given a promissory note stating they would fix them. I have now been told they were "ordered today" 3 different times. - Two weeks after purchasing the car I returned to the dealership to discuss the above issues with my purchase agreement. I asked for my trade in back, they stated it was already sold. -Miraculously the same day I visited the dealer another $2,000 went missing from my bank account. They charged me twice 2 wks apart for my down payment. - 2 days after being told my trade in had already sold I was charged my monthly car note for it. Meaning they didn't have the title work done yet, but some how already sold it? - I told them I had financing already secured; they ran my credit anyway. - They had to come to my house to get their copy of the purchase agreement. They accidentally sent it home with me and that is why none of my paperwork was completed for 2 wks. Sloppy work at every turn. - Overall terrible experience, poor customer service, no one answers their phone, no calls back from management as I was told I would be getting, but they will gladly take $4,000 out of your bank account with no purchase agreement on file! read more