Great friendly service getting my new storage unit. I got their special of 3 months 50% off which…read morewas an excellent deal for me at the time of a very stressful move.

RIGHT NOW I AM BEING HELD HOSTAGE. THEY LOCKED MY GATE CODE SO I CANT GO IN OR OUT WITHOUT THEM…read moreLETTING ME ANDDI SM SITTING AT THE GATE WAITING AND THEY CAN SEE ME ON CAMERA BUT THRY WONT LET ME OUT currently rent a 10x20 unit here and their customer service is non-existent. They really only want customers who are going to fill the unit, leave, pay the rent every month but never need access to the stuff they store. The other day I had to pull half of my things out in order to access the item I was looking for and it took a good couple of hours and one of the office dudes comes wheeling along in that goofy golf cart to scold me about having my stuff in the hallway. What am I supposed to do with it? My rent is paid and I'm there working away and I am hassled why? The top building is always dirty, the lowest building attached to the office smells like an ashtray, I am talking the whole building b/c the office dudes sit in the first drive up unit and smoke and it's pretty likely anyone storing anything in that building is going to discover the stuff they stored smells like they are smokers. The guy with a unit right across from mine told me (as he was moving out) he found a bunch of rodent droppings all over his stuff inside his unit. My advice is take your business somewhere else this place will make you feel like you matter very little and you can get treated like that anywhere. I'm moving out as soon as I find a new storage place. Here is an update: since posting my review here, Sherlock Storage sent me an eviction e-mail stating that I violated the lease agreement and they cancelled my gate access and I can only get into my unit escorted by someone from the office during their office hours. This is not right!

Excellent value for a secure, large unit with temperature control. The biggest reason to go with…read morethem is their security. The owners live on site and do a great job with security. Which does mean you have to follow the rules, but what you get is the peace of mind that your unit is safe from theft or damage. Accessing the unit is easy, the bay is huge, the elevators are large, and I've never had to wait on someone else to access my unit. They have a bunch of dollies on site and their shop is very fairly priced if you need a lock, boxes or packing material. The building is gated making it even more secure. I highly recommend this place especially if your items are valuable or would benefit from temperate control.

I recently moved out after renting a large storage unit from Peoples Storage for a year. I was in…read moreand out of the facility quite a bit as I moved stuff around. The facility is clean and bright, climate controlled, and the elevators were never out of order and there were always carts available. Move-in and move-out were hassle-free, and the folks who manage it are really, really nice. This is a really local facility, and it shows. Overall, I can't imagine a better storage experience!

Almost 5 years and finally was able to get out, Let's get…read moreinto this. The front desk people over the years have had fantastic customer service. They are always ready to answer any questions and they will help find the right locker options for you. The place is normally clean yet some of the equipment is missing or broke. For instance they don't have push carts in all the buildings so one must go on a hunt to find them. Then if you find one their is about a 40% chance it's broke. The rent for lockers. My rent never went up over the years however it was a bit pricey to begin with. The rents seem to be about 10 to 15% over the average. All in all with the heated lockers and the good security you can rest assured that your items are safe. I would recommend this establishment however I would strongly recommend looking at all options first to ensure you get the best bang for your buck. Note: the large trash cans are not to be used by customers they are for the local business)

let me preface this by saying the staff are nothing less than stellar at the local location…read more But, having your unit locked DOWN and blocked because you are a few days to a week late, with NO compassion or concession to work things out? Deplorable. This is on the corporate side, not local. But I am livid. It's one thing to go 30 days with out payment. Quite another to be treated, in THIS economy, like a ne'er do well / criminal for putting paying your house rent first over storage (and a storage that is hiked up in price every few months, without any option to negotiate.) As a whole, Public Storage needs to do FAR better, and treat its customers like they are valued, not just a paycheck.

Good self storage facility. Been there 2years and never had any issues, I'd recommend to anyone…read morelooking for a unit.

I have rented a lot of storage units over the years and this facility is one of the best. The units…read moreare clean and reasonable but most of all, the people who run the facility are exceptional. Kind, helpful, flexible when possible. I highly recommend this location.

This place is clean! They even have rodent traps around the property to ensure no rodents would…read morenever get in ur storage unit. Ryan was incredibly helpful throughout the entire process! He is kind and even helped us open our storage as it got stuck! I would definitely use Kenmore Self Storage again if I need a safe place to tote my belongings.

I'd initially planned to be gone only one year when I first started storing my belongings at…read moreKenmore Self Storage. This unexpectedly turned into three years (thanks, COVID). Luckily, I didn't need to worry about a thing. The office is highly responsive and helped me coordinate my move-out from several states away, and when move-out day came, they helped me ensure that the process was seamless. If you need to store your things short term or long term, definitely give this location a call. It's immaculately maintained, including a beautiful garden, and the service is friendly and helpful. They're also the best value in town and super-secure.

I have paid over $10,000 in the 6 years I have been there. You do not have access to a restroom…read more Also I am a property manager that deals with residents daily and 1000 problems from my residents. This place is a sit down lazy waste of your money. Never rent here!!! My Star review is a minus -1

This was my first and last experience with Public Storage (9000 NE Bothell Way Bothell, WA). I…read morewill start with the positives. The local staff are friendly and somewhat helpful. The facility is clean and well lit. It was somewhere to put my belongings during my move. Now the negatives. 1) Upon renting the unit, I was told by the staff the unit is considered "real estate", and the rental price may vary. Five months later the price went up 35%. Real estate in the greater Seattle area is hot, but 35% is just silly. I went on their website and rented another identical unit for less than what I rented the first unit for and moved my belonging from one to the other. Five months later they did the same thing with the second unit. Just know this if you rent a space. 2) To use the Public Storage app on your phone, the location services needs to be set to "Always" for it to work, most specifically for opening the doors on the elevator without punching in the security code. They are data mining your movements with this app. 3) Public Storage is not nearly as secure as they would lead you to believe. My unit was broken into. Both locks on the roll up door were in place and you wouldn't know someone had been inside. I found a large screwdriver and a utility knife blade on the floor in my unit, which they used to break in and cut the boxes open to see the contents. Upon reporting this to the staff at the front desk, I was told that they knew they were broken into in August and a fair number of units were entered. They used a crowbar to enter the building through the back door and with the large flat blade screwdriver, they slid the rolling doors away from the slot that the security bolt goes into. I tried it myself, not hard at all. My frustration with this - it's not very secure and they did not notify their clients that they might want to come in and check over their personal property so they could file a police report in a timely fashion. 4) I had just paid for the next months rent, but indicated I was moving my stuff out as soon as I could. The gal at the front desk told me she had arranged to get me a refund after talking to her District Manager. I thought that was great and a good step towards repairing my damaged faith in the company. Eight weeks go by, no refund. I made 3 different calls to the front desk staff asking them, what's up, they promised a return call, of which I have received none. 5) I'm having to waste my time writing this review, instead of saying, "They were great!". But you, as a possible renter should know, that there is a strong possibility of experiencing low integrity with this company.

Connie was really helpful and understanding while I needed storage there in the midst of chaos. I…read moregreatly appreciate the team there and the facility is very clean, secure, and reliable.

So far we've had great success at this storage unit. $1/mo for the first month. I forgot the guys…read morename but the gentlemen who helped us buy the lock & show us our unit was very kind and had excellent customer service. We did however drive over around 8pm (we allegedly have access until 9pm bc we're on autopay) and we couldn't get the garage door open.. we were able to get in through the main door to the left & into the sliding doors that take you into the unit so we were able to offload but that was kind of frustrating/confusing. It's a 45 minute drive for us so quite a way to go if we can't get in. Otherwise been good.

Brad & Tena the resident managers are so sweet. If you are lucky enough to find an open unit here,…read morejump on it! Affordable, clean, secure, free lock ($40+ with Public Storage) and free use of their moving truck if you need it (you return with full tank and pay mileage). Facility is open till 10pm. $25 referral credit and to new clients a free months "rent". Flexible billing options such as direct withdrawal or online payments. Happy to be their first reviewer and hope you decide to do business here too. :)

Rent at your own risk. Facilities and prices are decent, however after hours security is not very…read moresecure, since they only have a 6' chain link fence that anyone can jump over and no security cameras for the inside storage rooms. Only single locks are allowed on doors, which from my experience can be cut through. Their contracts explicitly state they hold no responsibility for the loss of your items, even if it's through their own negligence, and even say not to store anything of significant value. PS - Under new management since same time last year; somewhat less friendly.

Call from staff to help get things started and give information. The online process was…read moreunderstandable.

I rented a unit here and my monthly storage price increased suddenly by over 70%. And this was just…read moreafter the first few months of renting the unit. I spent countless hours organizing my storage space and building shelving. I followed all of the rules, and yet just weeks before my price increase, management threatened to kick me out for "being there too much during business hours." Very bizarre. Great location. Nice facility. But my plans to rent long-term from this company certainly changed. I waited almost a year to post this review for fear of retribution, but I have long since severed my relationship with this company. I would not do business here again.

Money Saver Storage? No way! Worst liars in the business. They respond to complaints with lies, and…read morefail to add their name to the lies, which is a dead giveaway that what they say is false. Rarely anybody on site during the hours they say, facility in disrepair with broken lights, missing carts, doors that don't unlock, inept employees that blame the customer for their lack of maintenance. No wonder they have so many units that go up for auction. Too bad there is no option for ZERO stars.

Very difficult to move into and out of at least 1 building; parking lot is on a hill, don't…read morerecommend this place...