I found this business to be for the customer. I got to talk to a human not a computer when i…read morecalled. They were polite & prompt. Promised service the next day & arrived when they said. They were also 20 cents a gallon cheaper than Newell. What else could you ask for, they got my business

From the owner: We are a 3rd generation family owned and operated business that recently merged with a 4th…read moregeneration family owned business.

Thi company is HORRIBLE. I signed up for the plan where I call them for fill-ups only, they don't…read morecome automatically. Well, they came automatically ANYWAY and sent me a bill for over $200. I'm INFURIATED. I cannot wait to fire them. as soon as this tank is empty I'm cancelling with them.

charged me $7.73 a gallon!…read more $77.00 tank rental $10.23 delivery fee $9.92 p&t fee ? $97.15 in bull$hit fees for nothing!

If I could give no stars I would! We are long time customers and always get late deliveries. We…read morecalled 10 days ago, well before the snow storm and just today got propane delivered after requesting to speak to a manager. We called daily. They charged us before they even knew what was needed in the tank. We were told daily we were "on the list." This is the most incompetent provider I've ever encountered. We were left with no propane for heat or stove use with two children during a snow storm and after. Highly recommend ANY other company.

This company has the worst most ridiculous company policies I have ever experienced. We were at…read morefault for having had a bill go past due. It went to collections. This we admit to being very very bad on our part. With that we admit and understand. No problem with that we had to pay and extra $100 + to the collection agency. Our fault and totally understandable. We were told that when the collection was paid, we could get fuel again but on a prepaid basis. Ok, no problem. Completely understand that. The problem is that when all this was met, they refused to do business with us EVEN on a prepaid basis! Now we are talking about fuel needed for heating. Low temp of 18 degrees. I think Mike the owner is actually Scrooge in disguise. Merry Christmas!

Very responsive. Deliver on time. Service folks are polite and helpful! Highly recommend!read more

I am submitting this complaint to document serious issues with communication, reliability, and…read moreservice from Penny-wise Fuel Inc., located at 219 Shine Hill Rd, Henryville, PA 18332. I placed an order for heating oil with Penny-wise Fuel Inc. that has already been paid for through a government assistance program. Despite payment being issued, delivery was not completed. I was later informed that the driver could not make the delivery because my driveway was allegedly not cleared. This statement is inaccurate. The driveway was fully accessible, and no attempt was made to contact me at the time to address or resolve any concern. Since that missed delivery, my household has now been without heat for four days. During this time, I have repeatedly contacted Penny-wise Fuel Inc., explained the urgency of the situation, and made them aware that there are four young children living in the home. On multiple occasions, I was assured that delivery would occur "the next day." Despite these assurances, no delivery has been made, and there has been no proactive follow-up, no clear explanation, and no meaningful communication. At a minimum, I would expect timely and honest communication--especially when an essential service such as home heating is involved and payment has already been made. Instead, I have experienced broken promises, inaccurate claims, and inaction, which has caused significant stress and hardship for my household. I am requesting that this matter be addressed immediately, either by completing the prepaid delivery without further delay or by providing clear, honest communication regarding why the service cannot be fulfilled. I am submitting this complaint so that appropriate action can be taken and so others are aware of the service issues I have experienced.

Pricing is usually cheaper than other companies. Workers are always nice and helpful.read more

BUYER BEWARE!!!!!!!!!!!! AFTER 10+ years and 2 properties in need of propane, I FINALLY SWITCHED…read morePROVIDERS!!!! BERWICK has proven to be DISHONEST and INCOMPETENT. With 40% propane left in the tank, they refuse to refund my money. A paid for product being returned without a refund is THEFT!. Incompetent because they made no effort to accommodate propane, 2 days of no propane, no heat during the coldest month of winter. DISHONEST & UNRELIABLE sums up the motto of BERWICK GAS.......SAVE YOURSELF THE STRESS AND SHOP ELSEWHERE!!!!! Only wish there was a zero star option!!!

Highhouse is always dependable and helpful, They put a new tank in and moved it to where I wanted…read moreto have it out of the way. They also don't charge for a tank rental which is saving us $1 per gallon for propane. All in all a great company to use.

I'd give less than 1 star if I could. They absolutely hate people who need assistance with heating…read moreoil. If you receive liheap they'll treat you like trash and take their sweet time delivering while you freeze. The attitudes suck. I've been hung up on on occasions when asking when I'll get a delivery.

Whoever I spoke to on the phone gave me absolutely terrible service. She was yelling at me before…read moreshe had even confirmed my name (I was NOT the individual she thought I was) and proceeded to barely fix the attitude after she realized I wasn't. I am not looking forward to returning my truck to this location.

Customer service like the 80's when people still cared about each other and about doing a good job…read more Everybody in this place is friendly, knowledgeable and eager to help. Felt like I was in the twilight zone as you just don't get this kind of service and expertise with a friendly disposition anywhere anymore it seems. And they were all like this as I observed they were all going out of their way with the customers they were assisting. We broke down on our way to NY a couple days ago, and had arranged for a truck at this location on our way. Had to totally change up reservation and timing, leave our car at the location, get to NY to do a pick up and then back to Scranton where these guys got us set up to tow my car back home behind the UHaul. These guys and gals are dialed in and actually want to help you and they do. Total difference at my drop off spot, place empty, kid up some stairs on the phone while playing video games and me yelling up the stairwell. Still didn't hear me so I had to go through 5 minutes of prompts on the phone before I got their line ringing. He bounds down the stairs, notices me there and say "oh, hey...." Hat's off to the Scranton U-Haul crew, true professionals, and made a difficult trip way, way easier. God bless your crew!