* * * * * PERSONAL PROPERTY STOLEN * * * * *…read more Long story short, personal items of low monetary but immeasurable sentimental value were stolen from my home. The opportunity to return the items anonymously without repercussion was extended, but my items have not been returned. * * * * * PERSONAL PROPERTY STOLEN * * * * * The work that was completed was done well enough. They even went above and beyond to work with my existing antiquated utilities. The mess left behind was no worse than that of other tradesmen I have hired (dust, greasy fingerprints, bootprints, etc). One of the men took one of my kitchen towels and used it as a rag without asking. It was then left balled up on the floor. I didn't even bother calling to complain about this, but in retrospect...* * * * This may have been a tactic to draw my attention away from the shelf where my personal belongings were stolen from.* * * * If you hire this company, get the full names of ALL of the workers who will be in your home. Google them before letting them in. If your gut tells you not to let them in, do not let them in. Do not take your eyes off them for a second. Do not allow one worker to distract you while the other(s) are unattended. If possible, place cameras, even around items of no/low value, kids' toys, knick-knacks, etc, even if they are too high up to reach normally. If you do not have video cameras, take before pictures of any room they have access to. Do not allow them to remove trash/debris from your home. Insist that they leave any garbage bags behind and check them thoroughly before throwing them away yourself. Take inventory of your belongings immediately. Record and photograph anything odd, even if it isn't something you would usually bother complaining about. If anything has gone missing, NO MATTER HOW LOW IN VALUE, file a police report. What we cannot prove as individuals, we can prove with a paper trail. Help prevent this from happening to someone else!!! * * * * * PERSONAL PROPERTY STOLEN * * * * *

Finding Steadfast was a blessing. It is hard to find a business with nice employees who do a good…read morejob. From responding to our initial request to answering our questions to the appointment itself everyone was nice. This appointment was for our furnace but we wouldn't hesitate to use them for plumbing needs as well. Yes, we would recommend them. Thanks to all.

After receiving no response to our text and email follow-ups since Thursday, we called their…read morecustomer service line this morning to request a status update and emphasize the urgency. Shortly after, the technician (Jeff) called me back extremely upset, claiming we were "bugging" them, and stated that the owner instructed him to cancel our job and process a full refund. I explained that this was our first phone call today to management and we were simply looking for a timeline since we hadn't heard back all weekend. But he refused to listen, claimed he told us to wait until Monday (which is not in our call recordings or my notes), and canceled the service. Very unprofessional conduct. We suspect this company is discriminatory due to us not sounding like we are from the area and being based out of state. We also paid for our job, but have yet to receive a full refund.

After a bad storm in August of 2024, Daniel was going through our neighborhood knocking on doors…read more He asked if he can look for damage to our roof and I said sure why not. I went on the roof with him and he noticed damage in some areas. My insurance company sent out one of their inspectors and he noted the damage. As always my insurance company nickel and dimed the situation to do the bare minimum of repairs. The Restoration Guys know what they are doing, they got me a full roof replacement . It took some time and some fighting with my insurance company, but they guided me through the process and in the end the whole roof was replaced for just the cost of my $1,000 deductible. It looks great! And I highly recommend them Just be patient through the process.

Called on a Tuesday to come look at a toilet that wasn't flushing properly. They were here…read moreWednesday and even called to see if they come early! Upon inspection it was determined a new toilet was needed. They said they could get one right away. So new toilet was installed and job was done all by lunch time. Very efficient and easy. Mitch was friendly and efficient.

Water pressure valve replacement Repairman was efficient…read moreand quickly diagnosed the cause of our low water pressure. He quickly replaced the broken WPV and was on his way

Technician arrived on time diagnosed the problem and quickly remediated it- yay…read more Zac was professional and courteous - I'll gladly call them again

Had a pipe break feeding my toilet. Called first thing in the morning and had a technician out…read morewithin 4 hours. Cody came to the house and was very polite, professional and knowledgeable. Got right on it and the repair was done within a couple hours. Would definitely recommend Auburn for any home needs. And will definitely be using them in the future. Very pleased with today's work.

We hired Brick by Brick Masonry to do a significant amount of work on our 1930s Tudor before we…read moremoved in, and we were extremely happy with the results. Great communication with what will get done and when it will get done. They're extremely busy so they first had us booked for a few months out, but due to a cancellation they were able to make it the following week and I jumped at the opportunity. Their team rebuilt our front porch, repaired broken arches, fixed several window lintels, and repointed a lot of worn out mortar around the exterior. The guys were all incredibly professional, and the craftsmanship is excellent and a great value. Everything turned out great, and it gave us wonderful peace of mind to have these major repairs completed before getting settled. We have been thoroughly enjoying our home ever since. Highly recommend their crew to anyone in the Cleveland area looking for quality masonry work!

Brick by Brick replaced my brick front steps after a shoddy…read morecheap job done prior. They did such a beautiful job I almost cried when I saw it. Thanks BBB team!!

Honest & professional- I have dealt with this company for over a decade throughout my businesses -…read morerecently had BNK do my new construction home from start to finish! Simply couldn't be happier and every single person I have met over the years that works for this company has been absolutely great to deal with! You can do your homework, but when it comes to getting the job done, right, at competitive rates save yourself the time and book with them! Don't mind the pics the house has limited power at the moment so I had to take the pictures in the dark

Horrible company!! We installed a whole new system and paid 16,000 dollars only to be suffering in…read morethe heat of summer. We have had problems ever since we installed the system. The quality of the product is horrible. Our old sears unit was more reliable. We have not had the unit In fir more than a year.

Dominic is SUPER nice and responds quickly. He replaced my water heater in one day, and it's…read moreworking great. He was good at explaining everything he was doing, got the water heater from a reputable neighborhood plumbing company, and gave us a fair price. He was courteous and mindful of walking on our hardwood floors to get to the basement. I would HIGHLY recommend this company. Dominic is the kind of guy you trust right away. I will definitely call him again if I have any other issues.

Fast response replying back to me looking forward to phone and a appointment setup .read more

Had a backed up bathroom sink so called ExpertPipe because of their good reviews and glad I did…read more They came out the next morning and cleared it right up (was rust since was a vintage sink that we reclaimed)

The water pressure coming into my home was too high and for whatever reason a pressure regulator…read morewas never installed. ExpertPipe Rooter installed the pressure regulator valve on my water line in less than 20 minutes. They were professional ,efficient and the process was smooth from start to finish. I will definitely reach out to them again for future projects.