Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

It is my belief when you hire anyone into your home you are walking blindly that they are honest…read moreand have a true knowledge that work performed will fix the problem. Sals heating has been working on our boiler system since 10/20/25. From 10/20/2025 till 1/2026 Sals has charged us 6,102.00 On 2/10/2026 we were presented with two more estimates: 1) 3,627.00 for further repairs . 2) 18,180.00 total replacement of Boiler It is my fear that they feel an additional 3,627.00 will not fix the boiler in entirety so they included an estimate of full replacement of system. 2) Replacement of boiler system in its entirety: 18,180.00 We have moved on and will not be using Sals service for any additional repairs/work This matter will appear on your website reviews and am submitting to the BBB

I would highly recommended this co. When I called it was not a appt clerk. It was the owner ,…read moreimagine that. Very refreshing to talk with a person that knows about plumbing and not just a person to make a appts. I had a kitchen leak under the sink. I knew where it was leaking but I am not a plumber. Boris and Mark (the gentleman that come out ) were very professional and very knowable. They did not try to upsell me and I feel they were very reasonable for what they did. I did go to them because of all the great reviews on Yelp and I can say they do stand by the reviews . I will use them again for any plumbing needs that I have . It is so refreshing to find a co that is dependable , reasonable and do what they say. If they say they are coming out , they come out. Not alot of people do that. I really feel like this co is a hidden gem. This co has all of the credentials but not the high price tickets. Dont get me wrong there in business to provide a great service without taking you for a ride. Thank you Boris and Mark!!

I needed a plumber to come out because my sink was completely clogged up. My kitchen sink was…read moredraining slowly and after trying one of my mother's home remedies let's just say it didn't work and got worse. After checking online and looking at all the reviews I gave them a call. They not only cleared my drain but saved me some money because he thought he was going to have to replace some pipes. Thank God he tried something and it worked. They also replaced my faucet, and I could not put my PUR water filtration system back on the faucet, so they came back over the next day free of charge and purchased an adapter and put it on for me. This company was great the technicians and the manager Borus. I would highly recommend this company. They are professional and are not like most companies that charge so much to do the job. I am completely satisfied. Thank you guys for all of your help I will be using their services again in the future.

The service was decent and the technicians were competent but the customer service and business…read morepractices were a little suspect and seemed borderline shady. It seems like their goal is to sell you on getting very expensive work done with them on their financing plans. We called to get a drain snaked and in a couple hours they were trying to get me to sign something to get 11 thousand dollars of work done! What's worse they were kind of strong arming me into saying it absolutely had to be done now and things couldn't be left as they were. The only reason I'm not giving them a one star review is I'm giving them some benefit of the doubt that it wasn't a scam and that stuff really does have to be done. Either way the quote was incredibly high.

We had our finished basement flooded from a broken water heater. Technician Charlie did a fantastic…read morewater mitigation job.. My wife and I signed the proposal between $12k and 18k Once complete, Roto-evil-Rooter billed insurance just under 18K. The insurance adjuster called me and said the invoice was very high for the work performed. Finally, Roto-evil-Rooter agreed to just under $13k on the final invoice The insurance even went up $1k from what should have been paid to them! Roto-evil-Rooter attempted to ruin our 1 week vacation in Florida . I received an email with a balance billed invoice of over $ 4k. I was extremely upset since according to insurance I owed nothing I called Roto-evil-Rooter and explained my position . 2 days later greedy management sent me a email with intent to lien our property! I filed a complaint with the ohio attorney general the next day My position is you can charge reasonable and custonary and not rip seniors on a fixed income off. The claims adjuster stated Roto-evil-Rooter were using unethical business practices . Two days later I get a call from Management, I owe nothing DO NOT USE Roto-evil-Rooter, Management put me through hell while on vacation for no reason. I am happy they changed their position, however Roto-evil-Rooter has ripped many people off for greed.

Quick to respond with great communication leading up to our appointment…read more Dylan was professional and very kind. I would highly recommend them for an emergency repair.

pleasant tech. educational instructions. Slightly on the High side $$ Work probably wasnt…read morewarrented, but I had the part - please just adjust. ty

Gabe is always great. recommend highly for any plumbing needs. Efficient and great for diagnosing…read moreprobl

Everything when amazing, estimate great !!!! service excellent great value beat everybody!!! Took…read moretheir time and did it right! Replace all lines boxes and service man laid down cover over carpet!!! Amazing company!!!!! Best in the area

I've used Vince and the On Demand Plumbing team multiple times at both my home and some of my…read morerental properties. These guys are absolutely top-notch! Fast, communicative, and very transparent. Highly recommend!

Had a plumbing emergency and needed the water shut off fast. Vince showed up quickly and took care…read moreof it without any hassle. He kept me in the loop the whole time, which I really appreciated, and his prices were totally fair--especially for an emergency visit. Super professional but also easy to talk to. Definitely someone I'd call again if I ever run into plumbing issues.

made appointment for a non emergy .plumber came out on time and fix my problem and gave me quote…read morefor the next job

In May 2024 my sub pump in my house failed and a nice guy by the name of Nick came and replaced my…read moresub pump taking only 10 to 15 minutes to do the job and I was charged $650. Now here we are in April 2026 my sub pump failed again. I called and was told that my previously purchased sub Pump was under a three-year warranty so I would not have to pay for a new sub pump just labor cost. Someone came out and told my husband the cost would be $450 to replace the sub pump and then suggested he buy a better sub pump with the labor would be $750. My husband requested I only want the sub pump I purchased with the warranty. I do not need the labor. The plumber then left refusing to give us our sub pump and said that's not how we do business. IT WAS NOT DOCUMENTED that it's only under warranty if their plumber replaces it. I've called and inquired of the sub pump we purchased and they told me they would get back to me and have never gotten back to me. They are in fact avoiding me Getting a Lawyer by the way!

The owner of this business Anthony Scruggs is a total scam artist. He starts job and never…read morecompletes it. He never shows up for appointments and never returns calls. He owes me money for a job he left undone and parts for an Hvac mini split unit he never installed. Stay away from this crook!!

Your technician Anthony Scruggs is the most discourteous and unreliable person out there…read more I've been dealing with him over 6 months or more trying to repair an HVAC unit As if this date the unit is still broken Anthony never shows up as scheduled. No phone calls from him either. i will not deal with him any longer and he has given your company a bad reputation