Booked me for an appointment BEFORE THEY WERE EVEN OPEN. Nobody showed up…read more Poor quality communication.

If you make an appointment here, expecting to see the "Best of Phoenix doctor", just forget about…read moreit! You'll be shoveled off to a "physician's assistant'. You will not get to see the "real doctor". Wouldn't you expect the MD of the office to personally do your first exam and then pass you off to a PA?? I did! Silly me! The only time I saw the MD was when I pulled up in the parking lot and saw him walking in the parking lot. Best of Phoenix MD???? No. Front office was great, nothing done about my insomnia. "Take some melatonin". Good luck!!!

I too have been a patient of Dr Erbstoesser for nearly 20 years, and so has my family, my father,…read moremy husband, his mother. We trust Dr Erbstoesser and his staff completely, and we know that we will always get the care we need - before we need it. The current staff is incredible in every regard. In the past there have been some people who needed coaching... as they say about employees who are not top notch. But today every person and all the systems are perfection. 5 stars are not enough.

Dr Erbstoesser is a wonderful physician. It is clear however that his staff (maybe Dr Erbstoesser…read moreas well, I don't know) is not interested in new patients. My wife and I were patients for several years, but due to our finances we could no longer afford the $1500/yr retainer. Eventually, our finances improved and so we decided to re-enroll my wife despite the fact we live in the boonies outside of Prescott. They promised to email an enrollment packet. It never happened. A few days later I called the office to find out what happened. I was told that the woman who handles new enrollments was not available to speak to me, but a note would be added to our request. Again, nothing happened. A week or so later I had to make a trip to Phoenix so I decided to visit the office and personally pick up the packet. When I arrived at their office I was told that the woman who who handles new enrollments was off that day, and they had no packets available. The receptionist I talked to said that she would add a note to our request. I asked her what assurances she could give me that the outcome would be different than the last two times. Her only response was "I apologize for your inconvenience." It was clear from her attitude that she really was not interested in following through. If this is the level of responsiveness toward someone who wants to become a client (and is about to hand over $1600), I shudder to think what it would be like as a actual client after they already have my money.

I had a 16 day fever in march. Went to honor health urgent care twice, the ER, and finally here…read more Every test was made, to no avail. They tell me to follow up...in 3 weeks. Meanwhile my liver enzymes continue to elevate and I ended up in the ER again, with jaundice and dangerously high liver enzymes. Don't go here.

Wish I could give no stars. my son split his chin open in…read moreJanuary, and we went in and for Kandice Christian to look at my son while he was sitting on my husband's lap, they're trying to charge us $259. She declined her help because she said we needed to take him to Phx Children's to have him sedated before receiving stitches! We did not feel comfortable with that and walked out. They charged us $259 to use her two eyes and give us I'll advice. We went elsewhere, they sterilized it and took care of him quickly, and without sedation or stitches, and he has since healed very well and is 100%.

Dr. Harmanian has been my doctor for years (5? 7? Not sure exactly). He is a rare find. He is…read moreattentive to your concerns, he LISTENS and discusses any issues. He is caring and very thorough. He is involved in his practice, I am surprised when I call sometimes and he answers the phone. He reads your medical history and any reports from other doctors you see and explains things to you. He goes over my blood tests in depth with me so I understand them. The only downsides are that he's about an hour drive each way for me and the wait can sometimes be long because he is giving his other patients the time and care that you will receive when it's your turn. I can't say enough about what a good, kind, caring doctor he is! Highly recommend!

I've been going to Dr. Harmanian for about four years now. He is very personable and attentive to…read morepatients. He takes time to really listen to you and answer any questions you may have. He is diligent in his examinations and makes sure he covers all the bases with any problems you may have. And above all else, he seems to really care about his patients, asking you about your life, your job and anything else you'd like to talk about. It is rare to find a doctor who really enjoys what they do and acts genuinely interested in your health and well-being. If you are in need of a new family doctor, definitely call Dr. Harmanian. You'll be happy you did.

After a horrible experience with my daughter's old pediatrician, I was on the search to find a…read moredoctor that truly cared about his patience, took my insurance and would listen to my concerns. Dr.Le did that and SO much more! My daughter has a fear of doctors and has also recently been tested to show she's autistic. She was sobbing in the beginning but left happy with a huge smile on her face! He listened to all my concerns, worked with her through the appointment so she was comfy and renewed my faith. If you need a primary care doctor or pediatrician, I'd recommend him 100%!!!!

Dr. Le's dedication to the community is genuine and he is eager to help patients in providing…read moreexcellent care. His staff and him are able to communicate with the patients in multiple languages allowing access of care to be open to everyone and they are one of the few primary care practices that accepts walk-in patients.

Always am very pleased with all things Honor Health. Thank you for taking care of me so well.read more

To start with, the doctor (Chaung) is fantastic. This review should not be confused with being a…read morereview of the doctor. This review is of "HonorHealth Medical Group - North Phoenix - Primary Care". I would have liked to have given a "1" star review, but am giving them a "2" as credit for at least having the awareness and ability to recruit a good doctor. First, I was in the waiting room and called by name by the Medical Assistant "Lisa" for my annual wellness exam (annual physical) today (April 2, 2025). When I got up and walked to her she said to "have a seat - I'll be back - this is a woman". I told her I am not a woman. She said nothing, she turned around, closed the door and left me. She came back out and called my name again, this time saying there was a mistake. She said her information says I am in for a pap smear. I informed her the information cannot be incorrect if they use computers there as this must be her or another human's mistake. I explained how a computer works . . . tall/short, on/off, black/white, up/down, go/stop . . . there is only the information a human loads into a computer that makes a mistake, not a computer. Hearing of medical practices that amputate the wrong limbs of customers, I asked to "see" what is in their system to help correct it. Lisa would not show me, rather pivoting saying she is "sorry" she "confused me with a different patient". When we sat in the exam room, she asked me to confirm I am "still with CVS pharmacy". I explained I have never been with CVS pharmacy. Lisa apologized again, saying she "made a mistake" then stating my correct pharmacy name which I confirmed that second time. While she escorted me out of the examination room to the checkout counter she said she does not make mistakes, "It is just one of those (I guess she meant busy) days". All I could think about is I am glad I was not under anesthesia in for a limb amputation, therefore unable to catch their mistakes. Upon checking out, I scheduled my annual wellness exam (annual physical exam) for next year with the agent sitting at the counter. I advised the agent I just moved here from out-of-state and normally have my annual exam each January, so please schedule me for January of 2026. The agent said "all" insurance companies work off a twelve (12) month year, so I must accept my free annual wellness exam appointment date in the future "one (1) year, plus one (1) day" from today. Consequently, with the information this "HonorHealth Medical Group - North Phoenix - Primary Care" employee provided me, I accepted April 3, 2026, as the date of my next annual wellness examination appointment and left. Later that day I called my insurance company which I have been with for years and who laughed advising me I get an annual wellness exam each "benefit year", not each "twelve (12) month, plus one (1) day" period. So I called "HonorHealth Medical Group - North Phoenix - Primary Care" appointment line and had the exam date changed from April 3, 2026, to January 2, 2026. Employees at this facility are careless, not mindful and either do not provide by choice or are poorly trained in providing a positive customer experience. If Dr. Chaung ever decides to find a better organization to work for and she continues to accept my insurance carrier, I will follow her (leave "HonorHealth Medical Group - North Phoenix - Primary Care").

I drive from South Phoenix to see Jennifer Francyk and her assistant Katie since 2021. I have been…read moreseeking the help for my health all over Phoenix and never found a the help I needed nor attention I needed . I was refered to Alisha Riggs to her departure from the clinic. I was then given Jennifer Francyk let me tell you she is a "beautiful caring" person that listens and gets the help you need. she never gave up proceed to seek help untill it's found. I am very pleased and greatful for her treatment with Family Practice location. I got a text she will no longer be with Family Practice and let me tell you it breaks my heart because I found the right person to help me when everyone said I looked great and wasn't sick. I'm so sad and to my next visit soon I would love to hear she might still be local. sincerely, Diana Ayala

Been two weeks since annual visit wanting to get blood work done to test labs. Have not heard back…read moreon where results are. Called in to ask why I haven't gotten results back, front desk hung up mid explanation and forwarded me to NP / PA voicemail who has not gotten back yet either. Very rude front desk staff and poor experience overall, would not recommend this business as place to get health properly checked.

Dr. Millstein is an amazing doctor. He has such a great heart and a good personality. I like that…read morehe doesn't just push drugs on you, he honestly wants to find out what is wrong and then go from there. I recommend him to anyone. The front office girls are fun and friendly as well. Great Dr. great staff. Bonnie Shanks

I have been a patient here of Internist, Dr Jack Poles' for over a decade and see him regularly…read moreevery 2-3 months at a minimum. I can honestly testify to the efficientcy of the front office, their willingness to strive to not only be pleasing and accommodating but they are also very aware they are in the healthcare business and often dealing with people who are not feeling well, so may be low on energy, patience, or just ill feeling from chronic illness and they are not just typical office clerical workers. Their approach is kind, friendly, compasionate, helpful and the atmosphere chereful. From a decade of experience with this office I have never had a billing error, a call or message not returned promptly, communication is always great if the Dr is running late which is uncommon (and I generally take the last appointment of the day which in most offices is the worst and the one that is going to be your latest because all of your 1-3 minutes over with each patient all day builds up to running 30-40 minutes late by late in the day. But not generally here and in the few instances he has been running late it has been communicated with me which for me makes it all okay! As you are called back to the back offices you will be greeted by one of the medical assistants to the Drs. Dr Poles main assistant "Mara" has been with him for many years (like 20?) and has an extremely strong medical background and is professional, compassionate, truly caring, listens to your issues in order to convet they completely to Dr Poles. She also the gift of a great memory to be able to recall you and your history from visit to visit which makes you feel at ease and cared for. Upon meeting Dr Poles and getting to know him I quickly understood why she had stayed working for him for so long....he is just as caring as she is. He truly listens to your concerns and how you feel about your health and body and how it is functioning and then he does an old fashioned real hands on examination which is something that seems to be going out of style these days with many younger Drs cutting down on appointment time slots and relying more strictly on lab results than hands on exams and what they can see, feel and hear. He is still doing it all and not allowing political climate nor Health regulations and reforms to interfere with his ability to practice good medicine as he hAs always done. I credit him with hearing me and getting me referred to specialists when I needed them when others did not hear me and I was able to get the care which I truly needed. He understands no one knows your body like one's self so the best source of information is listening to his patients. This along with his caring, compasionate personality make him a one of a kind very special man, & Dr. I am thankful for him & would not hesitate to recommend him or any of his partners in practice to anyone because from all I know they are all winners!

The Office Staff is grossly incompetent. Some girl told me "We Don't Accept Blue Shield " . Then…read moreshe charged me $158.83 to see Dr Field. because I had driven an hour to get there ,I paid it. I called Blue Shield and they told me Dr Field gets paid first by Medicare and then by them. It's automatic !!!! So then I get a call from "Amanda" in their Billing Department and she says they refunded the $158.83 . That was Tuesday, 1/21/25 . As of today, there is no refund in my Credit Card statement. So now they're not only incompetent, they lie !!!!!!! Field is supposed to be a good doctor. Fine, but they are a lot more "Good Doctors" that have office staff who can find their butt with both hands in the dark !!! I won't go back because who knows what more charges they'll extort from me !!

The office staff and follow up phone calls were professional and thorough from the beginning. Dr…read moreField diagnosed my issue right away. After 2 years of PT, acupuncture, massage therapy and chiropractic procedures to no avail, I reluctantly chose surgery. After a 35 minute procedure, and anesthesia recovery, I walked out with no pain from my sciatic nerve. A positive experience from the beginning to the follow up appointment with Dr Field.