Dr Serrano is my hero. Thanks to him, I am no longer in pain. I think he saved my life…read more His staff is also wonderful. I strongly recommend this medical office to everyone.

Doctor Serrano is a great Surgeon . Caring and very knowledgeable. It is refreshing in today's…read morehealth care society. The office staff and nurse Suzy was amazing also. Totally recommended.

Dr. Friese was very knowledgeable and informative when I went for my initial consultation after a…read morereferral from my PCP. I appreciated that Dr. Friese team was able to provide me an educated guesstimate as to what my out of pocket cost would be the day of my consultation. My surgery went very smoothly and I just had my follow up visit today. My scaring is minimal and so far they have a nice finish. I would absolutely recommend Dr. Friese to my family and friends and would return should I have a need.

I can't put into words how wonderful the care I was given Pre, and Post Surgery. I admit I don't…read moreknow how to ask for help and when I do breakdown and ask for help, I seam to ask the wrong people. I did make the correct choice asking Dr. Friese for help. Dr. Friese really spent his time to help me understand what steps for the Surgeries, and the Post Surgery care was informative and talked me though steps I needed follow for the now and the future. Never a long wait in the waiting and never more than 5 min in the examination room. Staff was supportive and helpful. I was really lucky to of had Dr. Friese as my Surgeon. Thank you Dr. Friese

Gallbladder removal for my husband. Dr Glenn has a great bedside manner and did a great job... and…read morehusband was able to go home the same day! I recommend to anyone that needs surgery!

I have waited to leave this review to give ample time for Dr. Glenn to respond to my family. Dr…read more Glenn performed a "routine" gallbladder surgery on my 24 year old son. We had issues on day one with him not being sent home with the noted medications and the discharge instructions were missing critical information. We called the office and never received a call back. Several days later we were in the ER with my son for extreme stomach pain and constipation. They sent him home with a home remedy. We reached out to Dr. Glenn asking if this could be surgery related and was told it was simply constipation, nothing to be worried about. Two days later we were back in the ER with my son in such extreme pain that he was almost seizing. I again immediately made contact with Dr. Glenn asking if there was any way this could be related to the surgery and he emphatically denied. He stated he would "watch over my son's chart" for any significant changes but was certain the hospital would treat the issue. Over the next several days I reached out again to Dr Glenn explaining that I was certain this was a bile leak and I was losing my son. I asked him to get involved and get the proper testing done to diagnose the leak. Dr. Glenn continued to deny any responsibility for any possibility and did not order such tests nor talk to the doctors on my son's case at the time. Our family eventually found an independent surgeon who agreed it looked like a leak, ran the tests, found a bile duct leak and had it stented. It was at this time that Dr. Glenn started calling my cellphone almost daily to check on my son, but at this point, he was too late. He stated he had "no idea how this happened". Within 48 hours the surgeon realized that my son was indeed dying and there must be something else wrong and exploratory surgery was needed. We were told to call in our son from Pennsylvania as it wasn't certain he would make it through the surgery. After surgery, the doctor told us our son was FILLED with bile, his organs were paper thin from sitting in this bile for over 10 days, and he had to remove a portion of his intestine as ANOTHER nick was found from Dr. Glenn's surgery. The doctor explained that our son was being placed on life support in order to give him a fighting chance to recover. TEN DAYS went by where Dr. Glenn could have manned up and admitted he may have made a mistake and ordered the tests to find his errors. Instead, our son was in the hospital 26 days and still, 10 months later, has pain, discomfort, difficulty eating certain foods and has not been able to return to his previously athletic, active lifestyle. Our family reached out to Dr. Glenn to let him know that our son, who is a young adult and in charge of his own legal decisions, did not want to seek a lawsuit, however felt Dr. Glenn should cover current and near future medical expenses. Dr. Glenn agreed and connected us with his insurance people. They denied our request for our son's 2022 deductible even though Dr. Glenn agreed that was the least he could do. Our son sent him a letter and Dr. Glenn never responded. He had his not-at-fault insurance send a check to cover the costs we had for the hospital, but Dr. Glenn never had the decency to reach out to our son after receipt of his letter to follow up with him. I really lost respect for Dr. Glenn. I realize all surgeries come with the possibility of mistakes. However, Dr. Glenn made TWO mistakes and him not being willing to admit the possibility of those mistakes almost cost my son his life. That is not OK and not someone who I would want to do a surgery on me or any of my friends or other family members. I need a doctor who is willing to take accountability for even the slightest possibility of making an error in the assistance of taking the best care for their patient.

I've had several Ortho surgeries and a hernia repair. The last hernia repair (open), gave me an…read moreaggressive Staph infection that resulted in an ER visit, hospitalization, and at home care until the open wound healed from the bottom up. Not fun. So I opted for an arthroscopic, and robotic procedure this time. Dr. Agapay is absolutely expert at this procedure. My experience (and I've had plenty) has been that surgeons can be great technicians but not the best at bedside manner. Kinda brusk Pre-op and Post-op. Dr. Agapay is the total package. First, he listens to you. Pre-Op he explains the procedure very clearly ad thoroughly answering any questions you may have. He has a great sense of humor and confidence which helped me relax. Post op he is available for questions/concerns and I know because I called day 4 of post op. I wasn't sure if the pain I was experiencing in my leg was a normal condition and was hesitant to call so soon after surgery. I didn't want to be that patient that overreacts. Dr. Agapay got back to me quickly and explained what I was experiencing, that it was rare but normal and that ice and time would heal. Sure enough, he was right and he did not make me feel like a bother at all. Dr. Agapay followed up again 10 days after surgery. Now here I am less that 3 weeks after surgery and my recovery has been remarkable. He is a terrific doctor and who is expert at an innovative procedure. By the way, his office staff is great also! They are friendly and efficient!

I underwent hernia repair surgery that went wrong. The surgeon caused a dime sized hole (his op…read morereport words) in my colon. While Dr Agapay was not the primary surgeon he was present and assisted. Another complication occurred while hospitalized and a fistula developed. I spent a month in the hospital. About 2 months after I was discharged Dr. Agapay was covering for my primary surgeon while he was away. I called his office on a Tuesday to report pain, redness, and hardness in the surgical area. I received a return call on Thursday. I reiterated my symptoms to Dr. Agapay who also stated he was familiar with my case as he had assisted and also reviewed my file. Dr Agapay did not ask me to come into the office. Instead he told me to get a Covid test and asked if I had any free ones at home. I said I did and he said to just use one of those. He suggested I had Covid because I told him I was having discomfort sometimes when trying to take a deep breath. I was not experiencing shortness of breath. It was discomfort from my diaphragm being affected by fluid buildup. The pain, hardness, redness continued with slight fevers over what was a holiday weekend. Yes folks, a surgeon who actually knew what had happened to me and was aware of my symptoms told me to take a Covid test, NOT come see him so he could actually help before a 3 day weekend. I tried calling the office over the weekend to find out if this was worth the ER or what should I do. The on call number was a cell phone? I left a message and texted it. My plan was to be at the Dr office first thing Tuesday morning. It wasn't necessary. At 3:30am on the holiday I woke up covered in blood and was taken by ambulance to the hospital. The blood and fluid was coming from my belly button which was the only way out it could find since laparoscopic surgery had created a weakness or opening there. Turns out I had cellulitis which became septic. Another 4-5 days in hospital. Am I upset at the surgeon who caused the initial injury? Sure. But he saw me through it. I consider myself VERY lucky to have survived and I have no debilitating intestinal issues except a larger hernia then I started with. It's Dr Agapay I feel who failed a duty of care and that's what has angered me the most. He was in the OR for the injury. He said he reviewed my chart when I called his office. A patient calls your office with symptoms of cellulitis 4 days before a 3 day weekend and you didn't think it a good idea for me to come in so you could see and perhaps start me on antibiotics BEFORE I was scared beyond belief with blood and other fluid practically exploding from my belly button. Do you know what it's like to wake up like that and have no idea what is happening? It has taken me several months to get to the point of being able to post this. The entire experience of the medical trauma has caused PTSD. The measure of service be it customer service or patient care is accountability and how the issue is handled. You did a lousy job handling this Dr. Agapay. I had a patient myself in my office (I am a part of the interdisciplinary team however not medical) mention how you would be performing that patient's surgery. I cringed and had to excuse myself from the room. So no, I would not recommend you as a surgeon.

Dr Pham and the PA's who work with him offer exceptional care. I have been a patient here for over…read moretwenty years. Everyone working at NPIM is pleasant and caring. The front office is organized and efficient. I highly recommend Dr Pham for knowledgeable, quality care.

Martin Nguyen is my mid-80s blind Aunt's physician assistant. The whole office is kind and…read moreproficient. Martin is why we are super loyal. He takes his time. I know our medical professionals are pressured to get in and get out. He makes sure she has an opportunity to tell her story and he takes time to listen. He speaks gently but loudly enough for her to hear. We love him!

She is simple the Best!!! Best surgeon, Best followup and a genuine Doctor that cares!read more

I sat there in their waiting room for an hour before they realized they didn't actually check me…read morein. They left me in a terribly uncomfortable position while the doctor got called away to a phone call. They scheduled a surgery and canceled it two days beforehand.

Just had hernia surgery performed by Dr Castillo at St. Joseph's outpatient surgery center…read more This is health care at its very best. Dr. Castillo, his offices, his staff, communication and flow of relevant information--top of the line. Then the actual surgery at St. Joseph's Outpatient Center--most impressive in all respects--an array of professional , competent, and personable staff team members--seamless flow from check in to check out. Excellent communication and support. I hope not to have occasion to have surgery again. But if I do, there is no other group and system I would go to.

Dr. Castillo did a Nissan Fundoplication on me 18 years ago and it is still holding. He also…read moreremoved my gall bladder 15 years ago. My father, who is a physician, vetted him carefully before I had either surgery. He was confident about Dr. C's credentials and reputation in the medical community. I found Dr. C friendly, attentive and helpful. I was happy with the service I received from him and his staff. He solved two difficult problems for me and I have been healthy ever since. If I ever need surgery again, I will definately choose Dr. Castillo.

Dr. Kramer and his team are very kind and considerate of you and your needs! They are always…read morechecking on you as you make your way through the processes, whether it be with pain management, or just reviewing with the staff about your devices and how they work. I think you will feel very comfortable with this staff.

Do NOT use this Doctor. I believe this office is a classic example of medicare FRAUD. In addition…read moreto everything else the 'assistant' or NP is very nasty and rude and unhelpful. Stay away from this doctor and his 'staff'.