This is a delayed review. I found my notes and decided I needed to put this out there. First of…read moreall, I eventually found out that this place is investor owned and anytime you have that it is all about the mighty dollar and how cheaply you can run it. We placed our mom in the facility based on prior experiences, albeit a few years before that, from her friends. We checked in on a Saturday which they knew in advance. The room key didn't work, the locked drawer in the bathroom key didn't work because the drawer was broken. The bathroom sink faucet sprayed water all over the place when turned on. The marketing representative met us and gave us the key. There was never a nurse to check in and evaluate our mother as is per protocol when arriving to an assisted living facility. Out mother was total care needing assistance to do everything and we were paying top tier level fees and an "additional" fee on top of that as the points exceeded the highest tier. Never mentioned during signing. The handbook had no info on wi fi hookup password or even a menu. The front desk person, who was eating at the desk, didn't know or who to ask. Over the course of the next week we were there every day because staff was not checking on her every hour as we were paying them to do. The care aides were called, even with us sitting there, and it took them an hour to arrive. Then the request was made for the medication that had to be managed and she had to notify the med tech. That took another hour. By then the next medication was needed and resulted in more delays. Took two requests to get the nurse; not sure if it was an RN; to come evaluate my mother as you would expect. Also to complain of the lack of care as promised. Food brought to the room was placed in a bag. Our mother needed assistance to open it and they just left it. Care giver was asked to do bathing and they had to leave and go ask a supervisor. How is this not noted? Caregiver wouldn't move commode from bathroom to bedroom. A caregiver answered during the night and told my mother that she was the only one for two floors. Another one was 7 months pregnant and the only one at night and couldn't do any lifting at all. We over heard on entry two employees talking in a break room while we waiting by the elevator. One said he would never have his family here. And then they saw us and tried to retract what they had said. Not great when you were in the middle of moving the furniture into the facility. No care plan was ever transferred to the chart and the nurse came back the next day due to illness. Who was covering for the nurse out sick? No care plan given to us in writing. Asked repeatedly for copies of the documents signed prior to arrival. Ability to reach the director was close to impossible. Phone calls to facility sent us to voice mail with no call. eventually was able to find the email contact via the California department listing. We stated we were taking our mother out of the facility for her safety on that Friday. Never able to speak to her. We felt we would lose our 30 day minimum notice fees but it didn't matter as all we cared about was her care and safety. Eventually they gave us back all of the entry fee and rent/fees/care fees minus the one week that she stayed there. I WOULD NEVER TELL ANYONE TO GO TO THIS PLACE! In fact I have told people to tell other people. I don't know how people can sleep at night knowing what goes on in their place of employment. How can they work there? I know of people who had issues as well that I won't go into detail here. I am sure you can call the state and find all of the complaints that have been lodged against them.

River's Edge is a great place for my parents! They love their apartment, they were able to bring…read morethe most important things from their old home to their new home. The staff has been wonderful, everyone is so friendly. My parents are making new friends and enjoying their new community. The move in process was very detailed, the River's Edge staff was very knowledgeable and walked us through every step. They have shown us nothing but respect and were very transparent about everything prior to moving my parents into the community. I completely recommend visiting River's Edge if you are looking for a great assisted living community for anyone.

After multiple strokes and other serious health problems forced her to move to assisted living, my…read morebest friend definitely needed and deserved a place that felt like home. Susan lived in a number of AL facilities over a period of several years but would ultimately move out. She experienced a lack of adequate staffing as well as poor management, lack of follow-through, rude and unmotivated employees, and problems with medication and basic care. Thankfully, we found Tina and the Village at Heritage Oaks! Susan now lives in a great apartment, has plenty of friends, and enjoys creative and unique activities. The dining room serves excellent cuisine, and the staff members are supportive, skilled, responsive, and dedicated. They clearly love the residents and, most importantly, they treat each person as a unique and valuable individual. Thanks to Tina and the amazing a a staff, my best friend is a HAPPY woman. What a tremendous gift, and it is so wonderful that Susan finally has a real place to call home.

If there is a way to give 0 stars, I would. As a physician, I've taken care of really sick patients…read moreand helped families put their loved ones in skilled facilities and assisted living. From the outside view this facility looks amazing, however, it was anything but amazing. My dad fell multiple times and I was never notified. Majority of the time, my dad was not even transported to a medical facility for proper assessment which is what is supposed to happen, considering they don't have a registered nurse or a physician there to make an assessment. Mind you, my dad is on a blood thinner and could have bled internally. They were weeks. My dad did not get a shower and smelled like a dead corpse. My dad was confused for four days and the facility made an independent decision that it was UTI and thus did not transport him to the hospital. It wasn't until the geriatrics nurse practitioner from his regular doctors office visited him and found him confused and with a fever. When my dad went to the hospital, not only was he septic, but he also had a hemoglobin of 5.5 requiring multiple blood transfusions and invasive work up which included EGD and colonoscopy to look for the bleed. I brought up this issues with the facility multiple times with multiple care, meetings without success. I asked for my money back, and now Edward Kaiser, and the representative for the facility is giving me the run arounds and using intimidation tactics.

I've been through 3 years the managers are racist I've been accused of things and cops called on me…read morethat I never did I'm a vet my countertop in my kitchens been broke since I've been here maintenance won't fix it I turned into work order it doesn't do nothing but stand around and talk to residents I wouldn't recommend anybody moving to this place it's a dump

I looked at this property for an aunt of mine and found the units rather small, none of them could…read morebe made ADA accessible (she needed a roll in shower); there was a distinct musty odor and the building was in need of being remodeled..... PLUS I saw no evidence of an elevator in any of the buildings; a definite must for someone with mobility problems. I went to RIO LINDA MANOR, and although the building was much older (by something like 20 years), there was significant effort made within the last 5 in remodeling it. The units were much larger; and they have units that can support those with disabilities (whether a roll in shower is needed or not). Yes, this building is in need of some repairs which are in the works; but what 40+ year old building does not need repairs? The one PLUS of Woodhaven is the fact that the units have their own washer and dryer. Beyond that, I cannot think of any. One thing about Rio Linda Manor is that the manager lives on site and cares about his residents and spent time with each of them soon after he moved in to get to know them and what they were concerned with. He came in soon after I moved my aunt in. I am constantly hearing about something that he did or something he changed to make my aunt's (and her neighbors) life better at the property.

We are so grateful for the exceptional care Mom receives at Jazba. At 86 years old, she is…read morephysically healthy and remarkably fit -- her main challenges are related to memory. After three years of living with me, it became clear that Mom needed a higher level of structure, supervision, and social interaction than I could consistently provide at home. I began an extensive search, exploring nearly 40 different care options -- everything from large assisted living and memory care communities to smaller, private board-and-care homes specializing in dementia care. I asked tough questions about caregiver-to-resident ratios, staff turnover, nutrition, movement, music, routines, and social engagement. Jazba quickly rose to the top and became the gold standard by which I compared all other options. Here's why: A Warm, Homelike Environment: Each Jazba residence is a single-family home, full of light, warmth, and thoughtful design. Far from cold or clinical, they're inviting, clean, well-organized, and charming. Visitors and residents alike feel at home the moment they walk through the door. Nutritious, Family-Style Meals: Meals are prepared fresh each day and enjoyed together around the table. The menu follows the MIND diet -- rich in fruits, vegetables, whole grains, and plant-based, high-fiber foods -- supporting both brain and overall health. Meaningful Daily Activities: Every day includes music, art, gentle exercise, fresh air, and light occupational therapy. Holidays, birthdays, and life milestones are celebrated with joy and creativity that rivals any kindergarten class -- in the best way possible. Field trips between homes build a sense of community and connection among residents. Unconditional Acceptance: Residents are met with patience, dignity, and respect -- always. Whether a story is told for the third time or a memory gets fuzzy, staff respond with kindness and compassion. This culture of acceptance extends to everyone in the home. After just a month at Jazba, my mom began speaking to me with more warmth and tenderness than I remember from my youth -- a transformation that still moves me deeply. Compassionate, Competent Care: The staff are not only incredibly kind, they're highly capable and organized. Detailed records are maintained for every resident, which allows them to tailor care and keep families and medical providers well-informed. Whole-Person Support: What sets Jazba apart is their commitment to the whole person -- not just the diagnosis. My mother is a lifelong Seventh-day Adventist, and her faith is central to her identity. I worried about how she'd feel when she couldn't attend church regularly. Jazba didn't miss a beat: the team helped arrange transportation when possible, and on Saturdays when she couldn't go, they streamed the service on the big TV so she and other residents could participate together. When I visited later that day, I found them making crafts and listening to uplifting music. It was beautiful. Connection and Communication: Every week, I receive text messages and photos of Mom -- laughing, doing light housework (which she adores), creating art, or exercising with others. She's been at Jazba for four months now, and I can honestly say: this is the happiest I've seen her in over a decade.

It's been a year since my mom has been at Jazba and we are over the moon about how wonderful Shane…read moreand her team has been. We love the holistic values and here is mom's bestie Miss Zoe enjoying her spa time. My mom loves to snap pictures and insisted on taking pictures of Zoe (her roommate) I appreciate the responsiveness the team has been to accommodate our requests. Thank you Jazba Care!

We love American River Care Home! Our Japanese mother has been there for 5 1/2 years and she's so…read morehappy there. The facility is always clean and the residents are very well taken care of! The home makes it a point to celebrate all holidays and birthdays with special dinners and birthday cakes. They also play games and do a variety of crafts with the residents to keep them alert and engaged.we are so happy and feel blessed to have found such a wonderful place for our mother. Thank you Haru and Nori for your unwavering dedication in keeping our mother safe, healthy and happy. Haru I just want to say Thank you from Bottom of my heart Susie

This review is overdue, my parent stayed over a year and a half and the staff treated her like…read morefamily. Part of the charm was the farm house vibe and the pet friendly atmosphere. The first thing you notice when you walk in is the smell of home cooking. After we decided to bring my parent home the staff continued to keep in touch and visit which is huge. We appreciate you.

With all my heart I recommend the Memory Care Staff!! My Mom…read morestayed there for a few months while we relocated her to Davis. Every Staff person we met in the memory care was Top Drawer. That's the highest praise I can give!! Thank you All!

Food 2/5... AL side is slightly better Atrium has very poor food and servings, can't even imagine…read moretheir memory care good quality. Service- some staffs nice and do their job from their passion. However, they are a bit dirty. The dinning areas, chairs, tables-sticky and dirty!! And sometimes you may need to remember someone with leaking diaper sat on and they don't ever wipe down those chairs!! Rooms have odors, guessing because the housekeepers don't really keep up? Not worth the $$$.$

After changing ownership a couple of years ago, losing the director last year, and then undergoing…read morea massive re modeling project by the new ownership that was very difficult for both the staff and the residents, (the poor reviews speak to this time frame) and also navigating the lockdowns during the pandemic while being short staffed, we see a big improvement and the facility is finally truly serving the residents. Our friend has been there now in the Assisted Living part of Apple Ridge since mid 2022 and is getting the support and care he needs. He has made friends and has a roommate he likes. The re modeling and re construction is complete. The workers and staff are stable there now, and as far as larger facilities go, this one is quite good. The staff is available to speak to by phone and support the family members with concerns or questions that need to be addressed for their loved ones. They have a lovely courtyard that is gated and safe for residents to walk around and get fresh air and exercise. They have an activities director 5 days a week and the residents have music, musicians, dancing, bingo, etc., a dining hall and a music room with a piano.

No staff! Memory care unit had 1 caregiver with a big smile bless her heart. Lady speaking mumble…read moreand clapping bless her sweet heart. Gentleman using his feet to get around non verbal and poor guy looked scared to death. His nails were filed into sharp triangles. Said hello he wasn't able to respond. Everyone needs a pillow to rest on and feel comfortable but this facility had no social interaction in the Memory Care unit. Admin. very short and unfriendly. Reminded me of a DMV employee ready to close her line down at the end of the day. You would never know I had talked with Admin over the phone prior. Never returned my calls and )walked out of her office when I asked business office woman to speak with Amin) looked at me and said, " yeah what do you want?" We walked out never to look back. My heart went out to those lonely residents stuck in the back....

Short background: Following the death of my father-in-law, my mother-in-law remained in their home…read morefor 2 yrs until she took a bad fall. She moved in with us, and it was then we learned that while she was physically pretty fit at 90-ish, she was experiencing some significant cognitive and memory issues. Because of her limited income, we were able to secure a Med-Cal subsidy for her memory care residential expense. We personally checked out all types of facilities that accepted Medi-Cal recipients, and Courtyard Terrace (under CiminoCare) was the only one that "checked all our boxes": --Memory Care --Smaller facility (approx 40 residents max) --A home-like atmosphere: open access to a small outdoor courtyard, a spacious and cheerful cafeteria, an activity room on the small side but where residents are encouraged to socialize instead of remaining alone in their rooms. What the facility lacks in modern and "spiffy", it is a comfortable place where there is always some interaction going on among residents and staff. It doesnʻt feel cold and clinical, as some of the larger facilities with Memory Care did. --Appropriate staffing levels: there always seems to be staff working throughout the facility, helping residents, completing daily tasks, assisting family visitors. --And the Clincher for us: at least a few Spanish-speaking staff, since my Mother-in-Law has reverted back to speaking Spanish, although she is still able to understand English. Finally and Most Importantly: My mother-in-law has lived at Courtyard Terrace for 2 1/2 years now. Their on-site Administrator, Magda Luis and her "second-in-command", Jamie, have handled all our momʻs administrative paperwork and medical needs promptly and without any issues. They communicate with us immediately if a problem arises. They make every effort to address our concerns in a friendly and caring way. Similarly Courtyardʻs Caregiver staff have been handling our momʻs personal care patiently and professionally. We can see that she is being well-taken care of physically. And she now calls this place "home". This has been the right place for her in every way.

Avoid this facility. My experience was defined by rude staff, total incompetence, and a complete…read morelack of accountability from management. I was left waiting for an extended period with no answers to my questions. If they are this disrespectful to prospective families, I fear for how they treat their residents. Very poor management and questionable professional standards.

The second star is for the very unlikely chance that they will actually go through with a video…read morecall that they keep promising. My uncle was placed here after he fell and broke his leg and more complications from that. He was already pretty bad off with peripheral neuropathy, now unable to walk and has been unable to really use his hands for a while now. He didn't have Covid before he got there but he does now. I have been promised a video call time with him numerous times, we have a very small family so my uncle being in this predicament is really hard on the whole family, and so far I have never gotten through. You may be wondering why I haven't gone there in person? First of all, Omicron. Second, I have cancer, and these people gave him Covid. Thirdly, it is far too long a drive for me to undertake. This is what makes the video calls so important, and I haven't been able to have one, and he's been there for - I think three weeks at this point. A staff response is not required. It's great in theory that you have video but if you only have one device for the whole facility and your Internet sucks, this is the type of review you're going to get. ALSO, YOU GAVE A FRAIL OLD VACCINATED MAN COVID.

Unprofessional. Terrible service and very dismissive. Completely unacceptable behavior by a well…read moreknown company. It's understandable when you have 1 stars. No surprise there..