I have never written a negative review before, but my experience with this practice warrants it…read more In March 2026, I saw Dr. Pullano, who performed a biopsy of my tongue. When I later called for the results, I was told it showed a precancerous lesion. During that conversation, Dr. Pullano presented me with two options: return every three months to monitor the area, or pursue laser treatment. I chose the latter. She made a referral to Brigham and Women's Hospital for the laser procedure but was unable to answer basic questions about the treatment itself, including how many treatments would be required, whether it was painful, what recovery would involve, or other information a patient would reasonably need in order to make an informed decision. Shortly afterward, Brigham and Women's informed me that they did not, in fact, offer the laser treatment. I then called Massachusetts General Hospital, Tufts Medical Center, and a physician affiliated with Massachusetts Eye and Ear--all to no avail. I called the office again requesting another referral to Brigham's, assuming they would have more resources and knowledge of available treatment options. The person I spoke with asked whether I wanted to be referred to Tufts. I explained that I did not know which oral care center was most appropriate, and asked that they consult with Dr. Pullano and make a referral based on her clinical recommendation. I was also told Dr. Pullano would call me back. No referral was ever made, and I never received a call. Over the following weeks, my calls to the office went unanswered. On two separate occasions, I was told Dr. Pullano would call me back by the end of the day. Both times, no call was received. I also left messages for both the assistant manager and the manager, none of which were returned. It ultimately required me driving from Boston to Lynn in person before the receptionist contacted the manager, Jeff Bazille, in their Peabody office, who then agreed to look into the matter. When he finally called me back the following day--now in May--he was unapologetic, apathetic, and at times condescending. He essentially repeated the same unsuccessful efforts I had already made to locate the laser treatment elsewhere, only to confirm again that it was no longer available. No meaningful guidance, referrals, or alternative treatment options were offered. Most concerning was that I had to suggest he consult with a more senior oral surgeon regarding other possible treatment options. As a patient told she has a precancerous lesion in a less commonly understood area, I should not have had to navigate this level of uncertainty and care coordination on my own. As a social worker, I could not help but reflect on how concerning this experience is in a community like Lynn, which serves a richly diverse population, including many residents who may face language barriers. My on-going difficulty obtaining timely follow-up care and clear communication raises concern for other patients who may be navigating additional barriers. I sincerely hope this practice improves its communication, follow-up, and patient advocacy moving forward.

I'm very sorry that other patients have had negative experiences here... It's been the opposite for…read moreme. I won't go anywhere else. Well.... due to a fall I'd had unfortunately I needed to return far too soon. My appointment was yesterday. When I walked into the Lynn office it was clear to see that there was standing room only. Not an issue because when it was the actual time for my appointment I was brought in on time. saw Dr Jurgens for what in doing the math my 3rd time? Cheerful in greeting me, she noted my last visit in September of last year. I said....yes, but I'm back way too soon! Her response was - it's going to be alright. It's unpleasant but we know that people don't come here because they want to. She and staff obviously keeps notes. She brought up how past visits were handled, took a look at the problem & within minutes I had a plan of care. Then 2 prescriptions and instructions. All correlated quickly & perfectly. She even walked out to the waiting area. I can understand why shes quick. .this is a busy practice and she needs to be. People are usually in extreme pain and usually need extractions. It can be very traumatic. It's probably best to be quick & just get it over with.

Dr. Patel and the clinic staff were extremely negligent. In June, I had a root canal treatment that…read morehe couldn't complete due to his lack of training, even though he agreed to complete it. This caused me discomfort due to the long wait I had to wait to see a specialist, as no referral was available for the procedure Dr. Patel didn't complete.

You're better off going somewhere else for braces. I've had my appointment to remove my braces…read morepushed back more than 3 times now each time it's months apart and there's always an excuse. Theyre extremely quick and effective with billing but actual service takes ages continently enough. Communication is awful, theres never a definitive answer. Just a serious pain.

Consistently caring amazing people! (Decade after decade) E V E R Y B O D Y who is part of this…read morebusiness is fabulous! Jay is the greatest and all who work there are fabulous too! I esp. love getting my Birthday texts. It's a hoot! Classic Jay! The 4.9 rating tells it all...just want to say I am fortunate to know this outstanding group of people.

Amazing team! My whole family goes there and loves it! They always go out of the way for my kids…read moreand don't make the dentist "so scary". Would recommend them to anyone!

Hi, friends Dr Kravetskaya is a very friendly, dedicated,…read moreaffordable and professional dentist. Very knowledgeable in what she does. SHE HAS TAKEN CARE OF ALL MY DENTIST NEEDS. She makes sure you understand every procedure done. I highly recommend Dr Kravetskaya because of her skills and her care for patients. Sophia

Dr. Kravetskaya and Welcome Dental team are fantastic. I always greeted by friendly and…read moreprofessional team who are smiling and helping in any way they can. I can't say enough good things about Welcome Dental and Dr. Kravetskaya. She is very meticulous and perfectionist and this is what I like about her. I aways have a great experience when visiting Welcome Dental and highly recommend this place. I am Welcome Dental patient for over 10 years.

My name is Kim. An associate referred me to Dr. Karliss and it was the best decision I made. I had…read moreto have my crown removed and it was awful because it was one of my front teeth. I was so humiliated the dentist I originally sent was awful.. However to make a long story short. I went to many dental offices and was disappointed confused and toothless. Finally like i said I listened to my friend and went to the Dental. Center. Dr. Karliss was absolutely wonderful. I finally felt like I could trust a dentist and she Saves the Day. And the partial that she made me I saw today is absolutely beautiful and I just want to say that this woman is exceptionally professional she is so smart and knows exactly what she's doing she makes a good decision quickly and works on it and I am pleased as punch that I made the decision to see doctor Karliss. I would absolutely recommend and reefer everyone I know who needs to see the dentist to see doctor Karliss she's wonderful and I am so so so happy.

From the owner: Dr Demetra Karlis, Dental Center, General Dentistry For All Ages. Adults, Children and New patients…read moreWelcome. All Types Of Insurance Accepted, Including Mass Health. Day-Evening And Saturday Appointments. Ample Parking. Across From Lynn City Hall. Emergencies & Walk-In Service.

This practice continuously schedules appointments then when you show up they tell you thay you…read moredon't have an appointment despite having the appointment card they give you! Also their billing practices are questionable. I was given a price for my sons braces with an "insurance approval" for 1k almost a year later now they are telling me the insurance denied my claim because their office didn't submit prior authorization ?! Do not come here or will really create more headaches than it's worth

the service is bad, the people who serve you up front have no ethics, they give you an appointment…read moreschedule and you have to wait half an hour after your appointment to be seen, they have no professional ethics, I don't recommend it to anyone afterwards of the very bad experience I just had.

It was for my granddaughter! They treated her awesome. She…read morewas happy with the outcome. Very professional yet warm and comfortable surroundings.

I visited this dental office (mind you, it took guts as I have fear) to ask for a quick filling…read morebefore the tooth took a turn. I told them I couldn't afford all the extras, such as x-rays. They took x-rays. When the dentist finally came into the exam room, she proceeded to call out many numbers 1-2-2-3-3-4-2, etc. She strongly suggested a root-canal. NO. Well, I left there very mad! No filling, no cleaning, nothing ...except a $365.00 bill. Still have the foul tooth. NEVER GOING BACK!

First time to this Dentist today. Such a great experience from start to finish. Made me feel like I…read morehad been going there for years. Claire, the receptionist, was such a joy. Courtney. Was the dental hygienist who did my cleaning. She made sure that I was comfortable at every turn. Gentle but yet very thorough. Then I met Dr. Cousins of whom I thought to have a great chair side manner. Definitely going back, already booked my next appointment. Debra U

From the owner: Cosmetic & Family Dentistry of the North Shore is a Swampscott based family dentist practice that…read moretreats patients of all ages. We are committed to delivering the highest quality dental care and do so using advanced dental equipment. We are a cosmetic dentist that offers services like checkups, teeth cleaning, crowns, veneers and more. We also perform emergency dentist services that include bonding, root canals, crowns, and bridges. As a local dentist, we create lifelong relationships with our patients and their families and work to ensure that they receive treatments in a comfortable and relaxed environment. Dr. Bryan Cousin and our staff invite you to schedule an appointment by calling 781-443-8268 and experience why our patients think Cosmetic & Family Dentistry of the North Shore is the best dentist in Swampscott.

I just had my first visit at Swampscott Modern Dentistry st Vinnin Square and I can't begin to tell…read moreyou how wonderful the staff and the facilities were. I have a fear of going to the dentist and From the moment I entered to the time I left, they made me feel comfortable, talked me through the consultation and the procedure. Jon Fernandez and his staff are top notch. I would highly recommend this practice and already scheduled my next two appointments.

From the owner: As a Smile Generation Trusted office, we welcome you to Swampscott Modern Dentistry with…read morestate-of-the-art infection control procedures in place, our #1 goal is to keep you and your family safe. We provide comprehensive specialty services with advanced, proven technology and offer customized financial solutions for you. We are proud to be your complete Swampscott dental provider with services including Same-Day Dental Crowns, Boost Whitening, Oral Surgery, Wisdom Teeth Extraction, Root Canals, Periodontics, Digital Charts, Digital X-Rays, and more.

I travel over an hour roundtrip to go to Dr. Wheeler's office, even though I have moved since I…read morefirst went there, because of his years of good service. From the front desk to the exam room, everyone is both professional and extremely friendly. I have had wonderful experiences with every hygienist, and Dr. Wheeler himself is not only a skilled dentist, but a great conversationalist who manages to make a trip to the dentist into an enjoyable outing. I would highly recommend him and his staff to anyone looking for a new dentist.

Saw Dr. Wheeler for an emergency and was very impressed with his skill and compassion and with the…read morefriendliness and professionalism of the office staff.